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McDonald's
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1.6 2904 Reviews

McDonald's Complaints Summary

401 Resolved
2459 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2904

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Newest McDonald's reviews & complaints

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E
11:00 pm EST

McDonald's No way to leave feedback. Web address on receipt is wrong.

I have tried to use the website on the cash register receipt numerous times to leave comments about the McDonald's restaurant at 1751 E. University Ave, Las Cruces, NM 88005. The normal McDonald's receipt has www.mcdvoice.com and this particular restaurant has www.voice.com. The address goes nowhere as far as filling out a comment good or bad. I have contacted McDonald's Corporate offices and they don't seem to care either. It is nothing earth shattering, but I have had a few nice things to say about this restaurant and some of their employees. If you could get them to fix this small problem, it would be much appreciated.

The one bad thing about this restaurant is that they are CHEAP! The normal McDonald's gives a Buy One Get One Free Quarter Pounder w/Cheese or Egg McMuffin. This particular McDonald's offers a Get A Free Hashbrown or Small Fry With Any Purchase...amazing since their Quarter Pounders w/Cheese are $5.90 without fries or a drink. Cheap, cheap, cheap.

Desired outcome: Change the receipt to www.mcdvoice.com

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6:02 pm EST
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McDonald's Custom service

Ordered thru drive thru and paid $12. We went to second window handed just a soda. I asked for the rest of items and they said screen is clear not sure your order. When I get the bag missing items. Refused to give items so I said I'm coming in to talk to manager, who already had receipt but stayed quiet in the background. Claimed I didn't order what I was asking for and then said I'm not getting it for free. I never asked for free and was extremely insulted. Extremely rude. When I finally left because of the rudeness I didn't reorder the other items that originally were ordered but not given then blamed because it wasn't in receipt. When walking out the sales person, which I heard, said he ordered a Diet Coke with that food. Really. Insulting over weight people. Nice! Maybe training is needed for how to work with people, especially revisiting guest.

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5:00 pm EST
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McDonald's I was overcharged this morning at mcdonald's boul taschereau, branch, brossard, qc, for an drive-in order

I was told that I could get as compensation, they said that I cannot get any reimbursement but only get a"triograhie" or something without explaining what it is. The person who told me this one ms marianna. I want to know what is this compensation about.
Nobody picks up the phone to answer me to give further explanation
I am very disappointed with the service.
I go regularly to this restaurant to have breakfast etc before covid-19 crisis and now for coffee muffin etc in the mornings or evenings
My name is
Usha Sa[censored]al

Desired outcome: Good explanation of what the compensation for the wrong charge (5.97cad, instead of the usual 1.64 cad for coffee with espresso added

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10:15 pm EST

McDonald's Service

I was at the drive through moving a cup to place a coke in my cup holder when I heard the person at the window shaking the bag my way. Loudly may I add! I turned my head looked at the girl and said you don't need to shake the bag at me I know your there, then she throws the bag at my face so I threw it back in the window and then she throws my large coke at me through the window in my brand new car. I pulled around to the front of the store put on my mask and was ready to go in there and knock some sense into her she was lucky all the employees were standing in front of me because it wouldn't of been nice. I get along with everyone I deserve an apology.

Desired outcome: Apology and payment of $3.00 for my car wash.

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7:25 pm EST
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McDonald's Service

I placed an order on 2/4/21 at 5:18 PM. I received my order so I pulled into a parking space to check the accuracy of my order. Once again it was not correct. I was missing 4 chicken sandwiches and sauce. I went back through the line. Explained my problem pulled feed. Then I asked the girl for my order. Once again no sauce. I knocked on the window told her what I needed and she started laughing at me. She came back and I asked her if that is the way she treats customers and she laughed again and closed the window. I left the incorrect sauce on the window seal and left. By the time I left it had been over 30 minutes of me trying to get what I had ordered. McDonalds service has gone down hill so bad that I feel like I'm better off saving my money and eating at home.

Desired outcome: Better customer service

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7:21 am EST

McDonald's Customer Service

On Saturday January 30. 2021 I visited the drive through window at the Williston McDonald's restaurant shortly before 10:00pm. I sat at the microphone area waiting for someone to say the standard greeting and finally had to say Hello? A woman came on and said order when your ready in a irritated tone. I began to place my order and I changed a item and she let out a irritated ughh. I let it go and kept on with my order and when I ordered the happy meals I said two cheeseburger happy meals with extra fries, and a large to which she stated hold on as soon as get your happy meals done you can order the rest in a really irritated tone to which I stated Wow are you really that crabby? From there on she finished the happy meals without a word and I assumed she had my order all down I looked at the screen to preview it and it wasn't showing in full but by then she asked is that all? I responded That should be it, and I was going to ask if she could repeat it back but she hung up. When I paid for my order at the 1st window and moved to the second I explained that I had ordered a large Coke and that I didn't get that to which the girl there seemed irritated next and rolled her eyes but did give me a large Coke. When I got home my order was missing a McDouble and 2 pies. My whole order was 1 McChicken 2 McDoubles, 1 large fry 1 large Coke, 2 pies and 2 cheeseburger happy meals with extra fries and chocolate milk. I am very dissatisfied with the customer service I received and strongly suggest that your branch send the employees on shift to extra training as it is clearly needed. I will not be visiting your establishment when I am in town again.

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6:52 pm EST

McDonald's Received all the wrong order

ORDER #[protected] was my order for 39 blair cres barrie ontario L4m 5Y7 and received order F5879 from store 40677 trans number 1LN642KYPN

email is [protected]@outlook.com this is not the first time...

this is not the first time our order has been wrong from this store but it is the first time im complaining and when you wait for your order during such tough times it should be the right one we receive

Desired outcome: had to reorder and wait again

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2:37 pm EST

McDonald's My fries

Good afternoon, I just left Macdonald a in west Hartford ct on Albany ave. I ordered 3 fries two medium and one small, I waited about 20 min and I saw the lady bring someone food to them at their car cam back in and did not wash her hands and was complaining how she can't even clock out mind you there was one fries sitting there for about ten minutes she proceed to throw the fries back with the other fries and make up my fries, I asked her if they were hot and she says they should be, I got to the car and gave the kids there fries and they were cold. If I had more time I would have went back in there

Desired outcome: She needs to spoken about how to speaks around customers, and I would like my money back or a gift card

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6:02 pm EST
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McDonald's Manager behavior

I ordered at the drive through. The total was $25.50. I gave the cashier at the first window a coupon to make one of my sausage mcmuffins a penny, which should have decreased the amount owed by a few dollars. The cashier apparently didn't actually scan my coupon, and I didn't realize it until approaching the last window. I notified Justina, the store manager, about the mixup. She barely spoke English and could barely comprehend the situation. Her solution was to tell me it was too late to use the coupon. I again explained to her that the cashier failed to scan my coupon. Again, she explained to me it was too late. So I basically got ripped off for a few dollars. This was at the McDonald's on Barger in Eugene, OR.

Desired outcome: Send me the amount owed.

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J
10:50 pm EDT

McDonald's Political activity

I would like to purchase burger and fries not your political standings; regardless of the party. I do not want to indirectly fund your donations to any political party or activism group. Stay within the your industry, food, and stay out of politics. Until you do I will purchase my fast food from another venue.

Desired outcome: Go back to just selling food and not your political stance

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4:58 pm EST

McDonald's Customer service

I came to McDonald's today and placed 2 orders. One of the orders was correct but the other order was placed wrong and once I realized I came back around the line to explain the situation. Although we weren't missing the food we paid for I tried explaining the situation to the person on the headset. I told them it was rung up wrong and we need to get the food they didn't ring up. While trying to explain the situation I was told to wait and I did and then one of the employees got on the headset and started yelling at me even though I was ready to pay and trying explaining the situation in a calm manner. I have never been so disrespected by a company and as a fast food worker I would never wrongfully yell at a customer no matter whose fault the order was.

Desired outcome: I work at Chick-fil-A as a manager and if i heard my employees acting like this they would be terminated and or written up. If not fired I would have that employee retrained and monitored until they learn how to correctly treat a customer.

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5:58 am EST
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McDonald's Very poor service, long wait time, old food, items missing

I never expect gold-standard service form McDonalds. It's a fast-food mass producer with a bad reputation that hires unskilled teenagers. However, this experience was next level.

Sunday 17 Jan, 21:30(ish) @Belconnen drive-thru: I ordered a large El Maco meal and a single quarter pounder.

I was immediately told to wait in the the bays - with neither a please nor a thank you - to receive my order.

When it finally came, the person came to my passenger side window when they could clearly see I had a seat full of groceries there. I had to lean over my groceries and roll the window down. They handed me the bag and left without saying a single word.

There was no drink, there was no shaker seasoning or bag, and the fries were old and saltless.

When I drove back around to address these issues the duty member brought me my water but when I asked about the shaker seasoning they said they were out. I explained that there was no signage to indicate this, nor was I told about this before or during payment. When I pointed this out they shrugged and stared at me in silence. She literally shrugged me off.

It became awkward quickly so I left, furious and deeply unsatisfied.

Desired outcome: Full refund/free meal + some form of apology from a McDonalds representative.

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4:48 pm EST

McDonald's 25 minute wait gave my food to car in front of me

There was no one in line behind me I did my order though the drive thru. Get to 1st window they ask you again to list your whole order because they are dumb. The 2 way drive through was the worst invention ever it makes things more confusing for idiot employees. Then get to second window still no one behind me but they ask me to pull up when there's already a car waiting because they are so slow. Then they come out gave my order to the car parked in front of me at the drive thru waiting line which is not even a normal thing. Then they gave the person behind me their order. They then came over and said they would give me extra hash browns or something because they had to do the order all over again. My children were waiting for 25 minutes for breakfast. Then they finally come out with the food nothing extra and no butter for the hotcakes. Miserable morning thanks to your [censored]ty staff. They deserve to all be fired and I'm going to tell anyone I know not to go to that specific one. You guys don't even open the restaurant inside it's [censored]ing [censored].

Desired outcome: Money and apologies

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10:35 am EST

McDonald's I am completely

On the 16/1/21 I've ordered a takeaway from just to eat. On the arrival. Just eat was very rude. And gave us the wrong order the only I got was drinks. My order number 11292. I rang the restaurant no answer. This is not the 1st time. I will not use just eat or McDonald again. I have a very upset daughter now.

Again on the 7/1/21 I order no one turned up

Desired outcome: Wrong food

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2:21 pm EST

McDonald's Service in drive thru

Horrible customer service. Attitude from making the order to picking it up. I'm already paying enough for the caramel coffee so please just give me the cream and sugar when I ask for it. Parked went inside to get them. I'm disabled so it's a bigger problem than just jumping in and out. That's why going through the drive thru is convenient. Not convenient today at all

Desired outcome: A caramel coffee

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11:08 am EST
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McDonald's Breakfast burrito & coffee

On 01/14/2021, after refusing to patronize McDonald's for over a year because of their frequency of getting orders wrong, I caved and went back. Sadly, my prior negative experiences failed to bring to my mind a reminder to CHECK THE BAG. Sure enough, they got it wrong. PRINTED on the order, clear as can be, were the details -- 1 sausage burrito, 1 mild picante [sauce], 1 hash brown, 1 m premium roast [coffee], and ADD 2 cream. There was NO mild picante in the bag and NO cream in the coffee. Naturally I did not discover their lack of quality control until I got to work. I returned to the sorry excuse of a store after work with the cold burrito and asked for a refund. The manager refused. She instead wanted to collect my name and address and said they would give me coupons. Given that I NEVER INTEND TO FREQUENT MCDONALDS EVER AGAIN IN MY LIFE, I do not want coupons. The store manager apparently does not have the power to issue a $2 refund! How sad is that. Instead, McDonald's now has a disgruntled customer who will spread his negative experience far and wide.

Desired outcome: McDonald's should issue me a $2 refund and not in the form of coupons.

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2:20 am EST
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McDonald's Price difference

On 1-10-21, I ordered 2 double cheeseburgers and a large fry, when I got to the window I was informed of my total of 7.20 which is more than what I usually pay. I asked why the price this time I was informed the large fry was over $3 which can't be true, because its normally 1.99 plus tax. I order this all the time and its always 5$ and change. There always seems to be some sort of problem at this particular location, especially during the overnight. I will not be returning to this location at all.

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3:29 am EST
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McDonald's Customer service

The McDonald's on South 5th literally told me to go [censored] myself after I waited over an hour and a 1/2 for a door dash delivery.
I just called to see where my order was and she insisted I call door dash for help, laughed.. Then hung up on me.
Yay McDonald's!
I really appreciate how you DIDN'T treat me as a customer after I dumped nearly $30 into a meal.

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Wayne Everson
, US
Jan 24, 2021 10:09 am EST

I went into mcdonald's 1 / 24/21 and bought a cup of coffee the girl gave me the coffee told me I was gay. .the girl appeared to be between 18_25 she was half white and have black. Her comment ruin my whole day. My name is wayne. Everson your cashier, should be written up

ComplaintsBoard
T
6:48 pm EST

McDonald's Flawed drive through system

Its not your fault that customers don't know how to behave; however, there is a single yellow line leading up to two drive through lanes. To most people this means to form a single lane and wait for the next open drive up lane. More often than not people ignore that and go around several people to form their own lane on the outside drive through lane. They don't think twice about passing people up and blocking through traffic while doing it. I know they think the rest are idiots for not doing it themselves. Two cars today pulled it and another did it while I was leaving. It happens a lot. Soution: put those hemispherical bumps people cant cross over starting at the single lane yellow line and going outside the 2nd drive through lane.

Desired outcome: FIX IT!

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10:20 am EST

McDonald's Local franchise refusal to honor daily deal

Below is complaint I registered and an initial acknowledgement; however, I have not had my issue addressed... please advise...

McDonald's
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To:
madisonc. [protected]@yahoo.com

Sun, Jan 3 at 11:14 AM

Thank you for visiting McDonald's website. Below is your email which has been submitted to McDonald's Customer Response Center. We are reviewing your email and will be replying to your comment or question. Replies to this e-mail cannot be received. Should you need to contact us again, please feel free to contact us through mcdonalds.com.

Thank you.

First Name: Madison
Last Name: Brown
Mailing Address: 1109 Trenton Dr SW
City: Decatur
State: AL
Zip: 35603
DayPhone: [protected]
Your E-mail Address: madisonc. [protected]@yahoo.com
Comment: Used McDonald app; daily deal offer buy 1 breakfast sandwich get 2nd for.01. Offer not honored; reason it had expired. How can offer retrieve at 10 a.m.; expire prior to 15 minutes? Personnel at McD stated app is corporate controlled, local facility have nothing to do with app; also stated offer probably expired at 12 a.m., so I would have to come in before then to redeem offer - my question is how can I come in the day before the offer is provided? As a result of this transaction today, Sunday 1/3/21; I can only conclude this app thing is fraudulent; and is used as a bait to attract customers to the local facility who then will tell you they are not connected with the McD corporate? The offer was not honored; I paid 2.50 for a Sausage McGriddle and did not get the second sandwich as offered... disappointed in Decatur Alabama. The store I used was Restaurant 5566.

Desired outcome: 1. McDonald to honor daily deal; either the deals offered on app are legitimate or not; 2. A response indicating whether the information I received is accurate = local franchise has no responsibility to honor app offers

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McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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Contact McDonald's customer service

Phone numbers

+1 (800) 244-6227 +1 (888) 424-4622 More phone numbers

Website

www.mcdonalds.com

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