Menu
Write a review
File a complaint
McDonald's Profile

McDonald's

www.mcdonalds.com

Learn how the rating is calculated

1.6 43 Reviews 2890 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

McDonald's Complaints Page 55 of 145

ComplaintsBoard
P
4:17 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mcdonalds at eubank and candelaria in albuquerque. (store 1424) Waited in line fifteen minutes, then ordered buy-one get one for a dollar quarter pounder, and requested no cheese. Both burgers were served with cheese in error. Also, the coffee was the wrong size; we ordered large but received regular size. (we always order size large with our...

Read full review of McDonald's
ComplaintsBoard
J
5:14 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Today we purchased two hot lattes at McDonald's #626 at 721 Cedar Crest Boulevard, Allentown, PA. A copy of the receipt is attached. When we got home, my husband found a plastic part from the machine in his coffee. Photo attached. Could he have swallowed it? It is possible. If you want to get in touch with him, Juan Albornoz can be reached at [protected].

View 0 more photos
Read full review of McDonald's
ComplaintsBoard
I
11:50 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

McDonald's Food Order

I went to your store and order four (4) fish sandwiches and four (4) med fries on the 29th of Apr 2021 at US933 North in South Bend, In 46637 at 5:0pm. When I got home 2 minutes later across the highway all the fish sandwiches had "NO TATER SAUCE, CHEESE and the fish patty was hard like it was sitting there over the heat lamp for some time. The bun was dried out and the bun looks like they toasted it was burnt. It seems to me that the Manager and the crew does not care about what they are making they seem to say get it out fast and that is that. I recommand that the CEO and his/her staff visit the store without them knowing that you are coming down and sample the food. I was told that the food you order your food it would be made then "NOT BEFORE YOU ORDER IT.

Desired outcome: Fix the problem

Read full review of McDonald's
Hide full review
ComplaintsBoard
M
4:10 am EST

McDonald's Food quality

Purchased a chicken biscuit this morning, hit some cartilage or a foreign object with my first bite. Threw out the entire breakfast.

Read full review of McDonald's
Hide full review
ComplaintsBoard
B
3:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Service

Bells Rd/Commerce Rd off of 95. 4/23 21 stopped for Chicken nuggets. One ahead of me, 4 servers not waiting on anyone. 25 min to get served. Will no longer stop there !Place is dirty, one server used bathroom while my wife there, left without washing hands. Been McDonalds fan since the 60's.That place is a disgrace!

Desired outcome: Shut it down !

Read full review of McDonald's
Hide full review
ComplaintsBoard
R
12:03 pm EDT

McDonald's Your new chicken sandwich

For the first time I ordered your new chicken sandwich. It was dry and not moist like your tv ad says. All it had on it was 2 pickles. My brother ordered his and asked for mayo, he got a pennies worth of mayo and was charged 35 cents for it. If you want a good chicken sandwich I suggest you go to almost all your competitors, burger king, kfc, wendys popeyes. All of them give the same chicken as mcdonalds but the make there sandwich come with condiments that yours needs. I understand that I can order a special sandwich with lettuce tomato and may but you charge more. All you need is mayo or some kind of sauce.

Read full review of McDonald's
Hide full review
ComplaintsBoard
C
3:29 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

April 12, 2021, I went through store #22053 drive through. The staff member Sheuli was not friendly in the least while taking my order! Almost rude. She didn't say thank you or anything at all she really has no people skills. Very poor customer service. I can't imagine the poor staff that end up working with her. While waiting for my order. Shayla seemed...

Read full review of McDonald's
ComplaintsBoard
C
11:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

At the time of 3:50pm - 4:00pm on the date of April 9, 2021, I came to Mc Donald's at the location of 3321 St. Charles Avenue New Orleans, LA 70115 with the attention to purchase 3 sandwiches (1 original hot and spicy, and 2 cheeseburgers) for my children. After ordering my food over the intercom, I was told that it would be $4.29, and to pull up to the...

Read full review of McDonald's
ComplaintsBoard
R
10:29 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I took my family thru the drive thru at the South Main St, Elkhart, IN location tonight, where 1. They had a 13 year old taking orders (my daughter knows his cousin) 2. He told me they're only selling drinks and only accepting cash. So I drive off, stopped near the windows to witness how young he was, and he says very clearly to me "[censored] you [censored]" my...

Read full review of McDonald's
ComplaintsBoard
R
8:23 am EDT

McDonald's My burger was not correct.

I orders and paid for a triple.cheese burger and got a double.
This was the Verulam beach durban.
I cannot drive back to the store now to get it. I want a voucher.

Kevin R. [protected].

Read full review of McDonald's
Hide full review
ComplaintsBoard
T
9:29 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I live in Midland, Texas and am wondering why the prices at our McDonald's are so much higher than anywhere else in Texas? I can attach receipts from the McDonalds in Midland and then the McDonalds in Austin for the same (2) products and there is a $1.41 difference. This just is not fair. I have attached the (2) receipts below. The total for Lg Coke and Egg...

Read full review of McDonald's
ComplaintsBoard
L
10:08 pm EDT

McDonald's Code not honored at the store

I sent a student a code for food from Mcdonalds through the Lazada site. I have done this twice before. When she went there the person the Mcds said they have no association with Mcds and gave my friend no food. She has no money and is starving. Whats going to she got food with the code last week? I am very angry because i paid for the food but not given the food. I know they have an association with lazada because I ordered before twice, This is in Tacloban. Please why are they lie. She got there before 2 times. Order [protected]
Placed on 27 Mar 2021 14:16:49

MANAGE

McDonald's 1-pc. Chicken McDo with McSpaghetti Small Meal (SMS eVoucher)
Will be sent to your provided phone number [protected] by SMS within 24 hours

Qty: 1Delivered

Desired outcome: food and money back

Read full review of McDonald's
Hide full review
ComplaintsBoard
J
7:24 am EDT

McDonald's Product and service

My son bought McDonalds for dinner for us tonight my sons meal was fine and all I ordered was a chicken burger it was the most disgusting thing that I have had in a long time. Spoke the the manager on duty who offered me a free burger but was to busy to ask for any detail and passed me off to talk to another worker not good enough.
I do not think the manger took the time handle my complaint satisfactorily and as the pictures shows the burger looks old and the actual chicken burger was tough.

Desired outcome: More than just replacement chicken burger

Read full review of McDonald's
View 0 more photos
Hide full review
ComplaintsBoard
D
3:32 pm EDT

McDonald's Poor customer service as well as slow service

I am an uber eats driver I went to 1505 Manhattan Blvd. Harvey LA. On 3-28-21 around 1p.m. Told them in the drive thru picking up uber order. Got to the window they had me pull up by the door and told me someone would be out to give me the order. I was waiting for 2 chicken sandwiches, fries, and a soda. After 25 minutes I went inside the employee said not open for inside business in a rude manner. I asked where my uber order was she then informed me to go back and wait in my car. I sat for another 5 minutes still no food informed customer about the poor service hopefully she will never use McDonald's again. After waiting a total of 25 minutes and still no food I contacted my customer service and had order cancelled. This is happening in most of the McDonald's restaurants' on the West Bank of Louisiana. Please train the staff on proper customer etiquette and get some managers in-place that will take charge.

Read full review of McDonald's
Hide full review
ComplaintsBoard
B
9:54 pm EDT

McDonald's The Spicy Crispy Chicken Sandwich

My Spicy Crispy Chicken is bloody and red in the middle! I would like a refund and some type of reassurance that this wont happen again if able. Thank you... I have never had an issue with this establishment before and i very much would like to come back. But with this condition im afraid to even think what i have eaten and wasn't finish. My daughter could have taken a bite of this and gotten serious ill. Please resolve this issue!

Desired outcome: This is the worse thing that has ever happened

Read full review of McDonald's
View 0 more photos
Hide full review
ComplaintsBoard
P
9:47 pm EDT

McDonald's Food was nasty

I ordered a 10 piece chicken nugget's n 2 cheeseburger's n medium fries. Chicken nugget's looked like they had been sitting under a heat lamp all day. They were only warm when we got them, French fries were just barely warm n the cheeseburgers were only warm n tasted nasty. Needless to say i spent 11 dollars for nothing. I won't ever eat there ever again. McDonalds Restaurant # 18236 40 west main st albion il 62806 phone number is [protected] Date was 3/27/2021 time was 7:01 p.m. order 53

Desired outcome: They need to keep their food HOT n FRESH every day

Read full review of McDonald's
Hide full review
ComplaintsBoard
R
4:37 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Walked into the Mc Donald's at 3211 SPID Corpus Christi, Tx. Stood there for a while. The employees looked at me never came over or said that they would be with me soon or anything. It's not like they were busy. I walked out and went to Subway for my lunch. Customer service sux. Something should be done. Have classes or something...

Read full review of McDonald's
ComplaintsBoard
G
6:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The 2 times we have eaten inside they have messed up our orders. They knock themselves out to help drive through. But little or no help up front. Front service either waits for drinks (from drive-thru), or cashiers do not help and just stand there and watch. Tonight's cashier was new and no one helping or watching him. He rang up our order wrong. (we asked...

Read full review of McDonald's
ComplaintsBoard
Q
2:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Raw meat - no one cares!

I went to out local McDonalds in town and waited in the drive thru for over 10minutes without anyone asking to take my order. The other line was moving but not mine. I finally went inside and asked them if there was a problem with that drive thru and the cashier, who I think was a manager, said no. I gave her my order of 2 quarter pounders with ketchup only and a small fry. I also tried to order a small cone but was told something to the effect that it wasn't working right so they would have to put it in a dish or something. I said no forget it. I don't know what it is with this McDonalds, they have NO frappes. NO smoothies, and now NO cones, Whatever. Anyway, she gave me my order and I drove home. Upon giving the food to my husband, he took a bite and said the meat was RAW. I said what do you mean, and I quickly looked at it and sure enough, it was RAW. Not just a slight pink, but RED. I immediately drove back and the other female asked me what the problem was. I told her the meat was RAW. She said what meat, I told her the burgers I just bought. She looked at them and the other gal came over. She said oh, its a little pink. I said NO, its RED and RAW, not pink. The other gal then said that must be the ones that weren't done all the way. Wait, what? Then they proceeded to ask if I wanted a refund or new burgers. I told her well, we need to eat so I would like new burgers. It took a while before I got them. There was no one in there, so I'm guessing they made fresh burgers. No, sorry, No nothing. If I were a food inspector, I would have shut them down. You NEVER serve RAW meat to anyone in a fast food establishment, ever. I'm just wondering how many RAW burgers actually were sold earlier, and I hope no one got sick. This is not the first time this particular McDonalds has done things like this. I've talked to many in our community that say they wont even go there anymore.

Desired outcome: Diana

Read full review of McDonald's
Hide full review
ComplaintsBoard
B
11:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's service

On March 12, 2021 at approx. 7:45 pm I went trough the drive thru to order as I got to the pay window I handed the empolye my debit card and told him I had a coupon on my phone. Before I could hand the coupon to him he had already charged me. I asked if he could credit me for the value of the coupon but he refused. At this time I asked to talk to a manager. When the manger arrived she to refused to credit me for the coupon. At this time I asked for the contact information for the main store manger but was refused this information. I then drove home and called back to the store and asked for the name of the manager on duty but again was refused this information. I asked the lady on the phone that said she was the manager why was I receiving such bad customer service at this time she hung the phone up on me.
This is not the first time I have had problems with this McDonalds 7 out of 10 times the order is not right. The empolyee's are always rude and not wanting to fix your order and should have been right the first time.

Desired outcome: I would like to be credited for my coupon on a future order and had better custom service.

Read full review of McDonald's
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
McDonald's Category
McDonald's is ranked 1 among 59 companies in the Fast Food Chains category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.