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McDonald's

www.mcdonalds.com

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1.6 44 Reviews 2892 Complaints
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McDonald's Complaints Page 53 of 145

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T
1:22 pm EDT

McDonald's Ripped off

nk you for visiting McDonald's website. Below is your email which has been submitted to McDonald's Customer Response Center. We are reviewing your email and will be replying to your comment or question. Replies to this e-mail cannot be received. Should you need to contact us again, please feel free to contact us through mcdonalds.com.

Thank you.

First Name: terri
Last Name: barber
Mailing Address: 1036 29th st se
City: auburn
State: WA
Zip: 98002
Your E-mail Address: [protected]@comcast.net
DayPhone: [protected]
Date: 06/21/2021 06:32 PM
Visit Type: DRIVE-THRU
Place Order Type: DRIVE-THRU
Delivery Vendor:
Restaurant Address: 3920 A St Se
Restaurant City: Auburn
Restaurant State: WA
Comment: had two free comp tickets for free value meals ordered chicken sandwich large ff drink an big mac ff and drink an extra chicken sandwich. i got two spicy chicken sand and big mac and cold old fries andwas told i had to pay 9 .78 not to mention the fact two spicy chicken sanwiches which we nasty as hell i wanted chicken salads but they said you dont serve them anymore what the hell is going on

Desired outcome: comp for losy service

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11:15 am EDT
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I visited McDonald's in Columbia, MS drive-thru on 7/1/2021 @ 10:18 pm. When I got to the window to pick up my order, the girl was on her phone texting & they were really busy. When she handed me my teas I asked to get bbq sauce & sweet & sour for my 20 piece nugget. She didn't say anything & shut the window. When she handed me my food, I asked if the sauce...

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A
11:53 pm EDT
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Hi...I went thru the drive thru & ordered a cheeseburger with extra pickle & extra onion & a small fry. I go to get my order & was handed a breakfast burrito & oatmeal. So I drove thru the drive thru the 2nd time hoping they'd correct the order & was handed a chicken sandwich. I then parked my car, got out & knocked on the window holding up both bags of...

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D
7:25 pm EDT
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I have been to the Edgewood McDonalds, on Sperti Drive couple different times and no one wants to wait on me. Tonight there were 5 or 6 kids standing off to the side drinking something & wouldn't even acknowledge that I existed. There was only one other person in restaurant. They just walk right past & don't say a word. It is totally ridiculous. I called ...

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M
5:31 pm EDT
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January Tuesday 29th 2021 @ 9:40pm Waited 20 minutes for a mobile order which was a large fry and 2 @ 4 piece chicken nuggets. They tried turning us away after I purchased a mobile order but after telling them it's already paid for they told us to wait. Then turned away 7 cars behind us. Come back the next day, The guy next to us waiting for a mobile order...

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D
8:01 am EDT

McDonald's Drive through

This place is ridiculous! I'm tired of coming here and having to deal with rude incompetent employees. They won't let us do three different orders, I shouldn't have to not come here because of the service. I love eating here, but have decided that I'm not gonna eat here anymore as long as I get this kind of service! Do something about it! Please!

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A
Alissa Wik
Everett, US
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Jun 30, 2021 11:58 pm EDT

Yeah...thats BS!

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K
10:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Money withdrawn illegally from my account

Your app has worked once since March and again two days ago.

I went through the drive thru tonight to get my order and they could not find it. So I went to the A&SW restaurant instead. When I got home I found I had been charge for my order of $7.02. from McDonalds that I never received. I tried to phone [protected] and that is as fictitious as your orders.
So here I am. Money stolen from my account and no one to get hold of. So here you are.
You never answered my last email, so I dont expect much better service than that. So i will notify the better business bureau with a copy of this email.

Desired outcome: Already wasted more time that the $7.02 was worth.

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S
11:48 am EDT
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Whent to the restaurant was ordering 40 piece chicken nuggets had to repeat myself because she was laughing and then told me they only carry 20 while laughing when web site stated 40 piece. Very unprofessional and lost a customer because of it. Never have I ever been treated like this. Very mad about this that this happend.

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D
8:55 am EDT

McDonald's Mpumalanga

We placed an order with McDonalds, and after they did deliver BUT they did not supply us with a printed invoice slip and only after they left we realised the order was not correct, there was a burger and chips missing. We phoned them to correct that but still had no response.

We asked them to provide us with a slip as well because the amount paid does not add up with the prices on the menu?

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W
5:06 pm EDT

McDonald's Milk Shakes

My brother Terry in Nanaimo BC sent me the following email about your Milk Shakes " If you are driving around a feel like buying a milk shake for the family, stop at Mac Donalds as they have Milkshakes on sale. They are $2 for small and $4 for large. I made the mistake of thinking for $2 regular would be small so I got a large one. It had to be over 1 quart and I only eat ½ and had to save the other ½ for today. terry"

I went out in Surrey to get one :
- Transaction date: June 20, 2021, Merchant: MCDONALD'S #8606 Q04, Purchase amount: $3.14, No deals, had to purchase a regular price one!
- Transaction date: June 22, 2021, Merchant: MCDONALD'S #8250 Q04, Purchase amount: $2.10. They had no great deal just a really small milk shake.
- I also tried June 21 and the MacDonald's was out of them!

Desired outcome: I am just letting you know how frustrated I am and surprised that each MacDonald's seem to have different items and prices. With Covid-19 I had stopped going to MacDonald's and I now think it is time to check the others out.

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Z
5:09 am EDT
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It's multiple times I pass at this McDonald's! Supposed to be open 24/7 and I've been turned away at 5 AM cuz they aren't open... and if I happen to land on a day they are open it's the worst service ever! 5AM one car in front of me it took 10 minutes to take my order then 7 minutes to get it. When I got my order thank for I looked in cuz they messed it up!...

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J
10:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Either no one knows what they are doing or thieves

ordered a meal, got no drink. Asked the window person several times about my drink, stated i did not pay for one. Long and behold on the receipt i did pay for a drink.
So what Mcdonalds? cant read orders? dont trust honest customers?!

Desired outcome: Nothing. will not be giving my money away for free mcdonalds.

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R
11:26 pm EDT

McDonald's Service

Tonight around 10:40pm, I placed an order and the guy taking my order was pre occupied with doing something else. I ordered 2 large fries, a filet if fish meal, a 10 piece nugget meal, a 4 piece and an extra drink. I get up to pay and he took my payment. I noticed I was missing a drink so he was like 1.07 and I went to give him my card. He was like give me 1.07. I was like all I have is a card and a 20 dollar bill. I asked him for some sauces, he gave me 3 and the. I was like can I have more sauces he was like they are in the bag. He wouldn't give me more sauces and was the nastiest cashier that I have ever encountered at your establishment which I frequent.

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J
6:38 pm EDT

McDonald's egg mcmuffin

I stopped in your place of business and ordered an egg mcmcuffin on my way to an appointment. I ended up throwing part of it away due to there being small pieces of egg shell in the sandwich. I would have returned to the location but due to an appointment elsewhere I wasn't able to. Very Disappointed I have always stopped at this location but never had this happen before. This may be due to shortage of help but it sure is not my fault.

[protected]@yahoo.com

Desired outcome: Your choice

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M
5:59 pm EDT
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Why in the world is a Marta Ray and TA Ray publicly Threatening on Facebook Local Marion, VA McDonalds Managers. Is there really that much Drama or a Mental Health Awareness of Drug Abuse Issue? I am by myself that the young man Tristan Ray, (child of the 2 individuals named) is allowed to cut an x on himself while working on the line in order to be sent...

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E
2:12 pm EDT

McDonald's Rude workers

Whoever was the order taker this morning 6/13/21 at about 8:30 needs an attitude adjustment and should check herself. I understand in these times it is difficult to find good help but you don't see this kind of rudeness at Chick-Fil-A because Management would not stand for that. You might need more training on customer service as well. It doesn't matter if you are having a bad morning, you do not need to take it out on everyone else. There is no need to raise your voice over the speaker. I am guessing that was the shift leader/mgr who piped in with the rudeness/loudness on the speaker and not the girl at the window because I have seen other complaints on this as well. It was really really uncalled for, and you might want to work on your customer skills.

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P
10:48 pm EDT

McDonald's All workers at this location

https://fb.watch/659qCnN_j-/
This video was on Facebook your company can see this clearly wasn't ok.read the comments. This really looks bad on McDonalds. This man obviously has issues and just wanted something to eat the sad part is YOUR employees laughed at him until he started breaking stuff. Was it really too much to allow him to have food? This really is very sad. I hope you view this and do something about. Compassion is honestly FREE. This guy will actually get help but it could have turned out differently and McDonalds could have helped someone in need. If you can't view this feel free to contact me at [protected] or pamelia.[protected]@gmail.com
Pam Allman

Desired outcome: Better training

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J
10:56 pm EDT

McDonald's not receiving order after paying for it

i placed order on mobile app and manager refused to provide order
we showed proof of purchase and proof of credit card purchase
she refused
it eas not our on her system
how can we order food pay for it and then its our problem because the manager could. not locate our mobile order
this happened at 3380 w 18 ave miami dade fl
we did get charged and we could not get our order rightfully paid and ordered
ordered placed on June 9 2021 at 921 pm

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K
2:55 am EDT

McDonald's Rude manager

Manager Abby is unnecessarily rude to Doordash workers. Refused to let us get our customer coffee creamers that they requested, saying it was against store policy after having just told us to come back around through the drive-thru. Won't be coming back here again to do orders.

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S
10:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Unethical and unprofessional behaviour, Bad quality of food

McDonald's Restaurant Ain Sebaa-Casablanca/Morocco
Patemte N: [protected]
ICE: [protected]
N REST: 039
Adress : Boulevard Moulay Ismaïl, Casablanca 20250, Morocco

My whole life I have lived in Ain Sebaa-Casablanca, I was so excited to know that a McDonald's was opening for the first time in my hometown. I can say with no hesitation that McDonald's Ain Sebaa is a comfortable place for me, I find the comfort food that I like near my home.

Unfortunately, I come to you disappointed with the service and the quality of the food served at that place. This is very constant, and I am only writing this letter after many disappointments. That is not the quality of the food that we are used to in Morocco.

While the price is considered merely affordable compared to Morocco's economy, the service at the very (McDonald's Ain-Sebaa) is unbelievably disappointing. Here are a few of the reasons for my complaint:

1- The personnel has decided not to share the Wifi;
2- The food gets served cold as if it were sitting there for hours;
3- Today, June 7th, 2021 I witnessed personnel throw things at the counter because I said that they missed one item to my order, that the food was cold, and a cup of milk that I ordered was half empty.

I cannot stress how disappointing it is to find missing items and cold food to an order on many occasions. It is very disappointing, especially that McDonald's is very dear to the Moroccan consumers because we grew up enjoying it. Many Moroccans from Ain-Sebaa complain about this matter. If you didn't read about it before, it is probably because not many Moroccans don't speak English fluently.

I trust that you are going to deal with this complaint seriously.
Yours Sincerely,

Sarah

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