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McDonald's

www.mcdonalds.com

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1.6 44 Reviews 2895 Complaints
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McDonald's Complaints Page 50 of 145

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R
5:02 pm EDT

McDonald's Employee young girl working Sunday morning

I came to Luray McDonald's Sunday morning for Sunday Breakfast and the young lady said no we are closed she was very rude and I have seen her taking orders in drive thru so I made an order it was all wrong it took 20 mins and still she was so rude taking my order it still was not corrected the young girl was very rude and mean it is embarrassing to even go there well
Monday morning I go back to Luray McDonald's because I was running late for work so I figure I would grab a bite to eat the lady with brown hair highlighted I have never seen her before she must be new but she is wonderful she asked if the order is correct and my order was correct I was amazed what a difference in the service was on Monday I didn't have to deal with young rude kids like it always is at Luray McDonald's that new girl she was very pleasant you can tell she cares about the customers and the food! To whom is over all employees & Managers you need to keep the new girl and get more people like that her who have great customer service

Desired outcome: None

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M
9:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Very rude, would not let me have food

On sunday at about 11:45, I went to order! After waiting for 5 customers before me, with no-one saying, be right with u, or nothing! When the rude person got to me she said, can I help u, all I said was yes, I would like to be waited on! She then said no, I then tried to go thru drive thru, where I was also denied! This person should not be around people, at all! I am 65 years old, and I am not use to be treated this way! I like your food, we went to another store! I was made to look very bad, I was traveling with someone else, where she could not eat also! There are many places to eat, and if all your stores were like this, I would go some where else! This rude person should not be waiting on people, or in charge of people! Can I go corporate, please! They should know!

Desired outcome: Get her off placing orders, or being in charge

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T
6:27 pm EDT

McDonald's Lack of service

A truck driver cannot take a semi thru the drive thru. When the dining room is closed that's the only way service can happen. To deny service thru the drive through for a truck driver is wrong. That man delivered your goods yet you deny to let him get food because he can't drive through the drive through. I witnessed this and I won't be coming to McDonald's anymore and I will be telling everyone about this terrible service.

Desired outcome: Stop denying truck drivers service through drive through across the country

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Y
5:06 pm EDT
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Store number as provided by shift manager 37303, Lake Wales, Hwy 60/Buckmore Rd. Ordered a large sweet tea in drive through. Waited 7-8 minutes, drive around behind another customer who pulled out of line to the door. Go inside, the cashier is texting in the corner, the staff are having fun and joking around with each other. I ask for the manager, some...

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B
10:29 am EDT
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Ordered breakfast from drive thru at McDonalds in Vero Beach on Rt. 60 and 58th Ave. I paid and was told to pull up and wait (not an issue). When the food came to the car the bag was leaking with oil and they forgot drinks. She returned to get the drinks and when I opened the bag my breakfast sandwich was not wrapped it was in pieces at the bottom. They...

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P
8:20 am EDT

McDonald's Food made me sick

Ate there twice and both times food made me sick woke up with diarrhea both times I don't know if it's the oil or what but even when I burp it tastes and smells like rotten eggs
Ordered fries last night and immediately started burping tasted like rotten eggs same thing happened two weeks ago when I ordered the fish filet sandwich and both times woke up with real bad diarrhea

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B
2:26 pm EDT

McDonald's Drive thru

Main Street East Haven, Ct.
Lately the drive thru make people park and wait as if it's not the exception but the rule.
Some rude comments by employees who think it's alright to act that way at work.
Using the language barrier as the reason for all that is going wrong is getting old.
Now you are telling me that my complaint is to short?
I will look further into Corporate email.

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Z
6:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Veggie meal order 7850476

Hello,
I would like to file a complaint about a meal I've ordered at 08/28/2021 from your Restaurant in Kfar Saba, Israel.
We ordered the Veggie Royal meal, & We received a veggie burger that looked un eatable ( in understatement).
We applied to McDonald's customer service in Israel and they replied a day after with a notice of a gift of 35 McCoins, which was very offensive to the fact that I stayed hungry that day because I couldn't even touch that so called burger I received.
Thank you.
Michal & Zvika.

Desired outcome: See Attached

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J
2:29 am EDT

McDonald's Commercial

I just saw your commercial about the kids who were hung over and had the munchies going into a McDonald's. How insulting! You need to realize there are parents out there trying to teach their kids to stay away from drugs. Anything to sell a burger correct? Lose the commercial or lose my business. I realize businesses are scrambling to to try and attract any customers they can find. But is this really the correct way to do it? Please think about the people you're affecting and influencing with this commercial. Is it really worth the few dollars you might make?

Desired outcome: Take the commercial office television

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C
11:06 pm EDT
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On 02/06/2021 I went to the McDonald's at 8901 Folsom Boulevard, Sacramento, CA. 95826 store #2990 to get something to eat. Note that on the website, it states "Indoor Dining" under services available at this restaurant. I walked up to the front door, with my walker no less, and the door was locked. A sign on the door said "ring bell for service", so I did...

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R
3:20 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

McDonald's No pastry at all, the pastry shelves were clean!

My name is roberto zuazo,
I live in downtown Ottawa, and I have a habit of buying coffee with big mac and fries or croissants. But for the last two weeks, when I go to
MacDonald on George Street, Ottawa, Ontario, Canada, K1N 1J4
between 6 to 7 pm. I noticed the pastry shelves are empty, no muffins, no croissants...
And when I asked, "Why your pastry shelves are empty!? How come you are not making pastry?!
The answer,"We are not going to make it anymore! You can choose other things but no pastry!"
Unfortunately, for the last 2 weeks, this has been happening.

Unsatisfied customer

My receipt: Store # : 40075, Trans# 1LNGFYY41M
Aug. 26th, 2021

Desired outcome: MacDonald franchise shops should have all the food items on the menu available during the opening hours.

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S
11:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's complaint against an employee or manager

we flew from the airport of Burgas decided to eat with the family at McDonald's, approaching to make an order for zo received inadequate behavior of the employee who claimed that she was the manager! her impudent behavior discouraged us from forging something! take action on this inadequate person photo attached below…. such an inadequate person cannot work in the field of customer service!

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S
3:04 am EDT

McDonald's Entire meal

I went through the drive-thru ordered my meal filet of fish large fry large Dr pepper and a Big Mac with the meat on the side, when I got home my drink was watered down, my filet of fish was hard on the ends, I didn't get my meat on the side from the big mac, and my caramel frappuccino was watered down as well. I then tried calling but no one would answer

Very disappointed
Chris G.

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A
10:11 pm EDT
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Ref: MacDonalds at 32797 John R Road, Madison Heights, Michigan I just called back the manager and he hung up on me three times. He asked me to come back and he did not say what he would do. I asked for his name and two times he said he won't be there. When I asked who should I ask for he hung up on me. I purchased an overpriced cone for $1.79 and large...

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J
8:12 am EDT

McDonald's Over charging

Briefly, I ordered 1 large coffee for 1.59 ..when I handed the girl a 5 dollar bill she told me I had to round up because McDonald's has a change shortage..So now you want me to pay 2.00 for a cup of coffee that cost 1.59. I asked where the round up goes to And she didn't know...Why would I donate to McDonald's? They have more money than me. I then told her I would pay for my coffee with a credit card and give gave me my 5 back...I am sending a copy of this to corporate as I would be interested in knowing if they are aware of your practice there...next time, I will just leave without my order...

Desired outcome: Not overcharging customers

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S
4:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Service

I work 3rd shift at the hospital I get my lunch break at random times early in the morning I have been to the McDonald's on hibiscus boulevard in Melbourne Florida three times they tell me they're closed for cleaning while they're all sitting out on the sidewalk chit chatting and having a good time and then the next time you go there's people sitting outside and then they tell you that their systems are down so they can only take cash which is fine if people carried cash all the time and then when you ask how much a large frappé is they tell you the machine is broke for 2 weeks when it was perfectly fine last week. It's always an excuse of things being broke down it is because they don't want to clean the machines or wait on customers, this McDonald's is a disgrace and I hope they get closed down.

Desired outcome: Have people that want to work

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W
4:32 pm EDT

McDonald's Service, management, and more

I (used to) go to my local McDonald's restaurant in Canyon, TX.
But — the management is terrible, the service is worse. Is there a way for the franchise to be "jerked" — it gets worse and worse.
A customer can go inside to order (but not to eat). The seating inside has been (roped - off, no seating), and the restaurant has just now been refurbished, and then if you try to order... No one wants to take your order. Is that the way it's supposed to be?
And the help has a "mean" attitude, like "why are you here! Don't bother us — we're busy!" is there a way for a McDonald's restaurant to lose its franchise?
They are making canyon (city) look bad (bad) - (bad)!.. Unfriendly, mean, unhelpful... Bad for business!

Desired outcome: CHANGE TO A DIFFERENT TYPE OF RESTRANT

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A
11:31 am EDT
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I wish that Mr. Williams sale his store to someone else that care and want there customers to have good meal when they are spending there hard money for them to get the wrong order or nothing you ordered. Your wait time at the third window could be 17 minutes like mine Smh. Give it up or close it Mr. H Williams please. Check the store out read ocp

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R
3:51 pm EDT

McDonald's Service time

Drive thru service at McDonalds on Savannah Hwy, Charleston, SC. The line is so slow, unbelievably slow. Send a McDonalds rep down here unannounced and see for yourself. UNBELIEVABLE ! McDonalds can do alot better than this ! Drive thru line wraps all around the building and somerimes in to the very busy Savannah Hwy. Somebody going to get killed ! I understand issues happen sometimes, but this is an everyday occurence. Corporate needs to remedy this situation !

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J
2:26 pm EDT

McDonald's service

McDonald's lately are not giving their staff change .
When you order you're told "sorry we have no change" which means we now either have to let them keep the change or add more to our debit or credit cards. Or go someplace else to eat. None of which we want to do.
If they are no longer going to have change they need to price their food in only round dollar amounts

Desired outcome: the outcome I wish for is either have change or re-price the food

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McDonald's Category
McDonald's is ranked 1 among 59 companies in the Fast Food Chains category