McDonald's
reviews and complaints

sir /mam .

I just want to inform you about our bad experience .. we found a promo on Facebook and Instagram .., promotion from MC Donald .. with a very cheap price MC Donald burger, nuggets MC Donald product were so happy .. so we click the promotional site and turn out to be like MC Donald site we ordered food and we purchased around 30 Saudi riyals only were so happy because its cheap then we check out and then ask for credit card number and details we trusted the site because its MC Donald we pay using our credit card and then asked for OTP ..., and we entered it and from our surprise the bank send us message and from our surprise we pay thousand riyals from it .. and the company that collect the money is from Russia Moscow ... we complain right away and stopped the card .. but after a month of following up from our bank nothing happen we lost 1600 Saudi riyals from this scam... .. im writing this to inform your company somebody is using Mc Donald to deceive people so they can collect money from small people like us.. so this things will be stop .. so no one will be victimized by this scam... MY name is maria duran .. im working here in saudi arabia... life is so hard .. i hope by telling u this it will put end on this scam on social media and no more people will be victim by this. i add some photos so u will have idea .. thank you sir / mam and God BLess

I have literally went to the Loogootee, indiana McDonald's 5 times in the last 2 weeks to purchase a pumpkins spice latte.. have not been able to purchase one yet. They say it being cleaned or it's broken ea time.. iv called other area McDonald's and theirs is working fine.. I can understand 1 time mb even 2 but not 5. They need to get it together

Hi there,
It, s been more than 25 years as a McDonalds fleet customer, last 18 years was in UAE with almost 3 times a week having McDonalds, .
Now I, m back to my home country, I just can't believe the very poor quality of the "Grand Special Chicken Sandwich". in spite of the very high price compared to UAE prices(which is illogic), the stingy unprofessional behaviour of the franchisee /the operator is really alarming.
The sandwich has only the chicken piece without proper stuffing, which calls one of two things:
1- Either the franchisee/operator is working on his own without any supervision from the franchiser(McDonalds), or this is the deal with McDonald to deliver less quality standard to this area of the world, and both assumptions are bad.

for me, I will never ever buy, recommend or even think of having McDonalds here in Jordan, and if no action will be taken against this, then will lose my faith in McDonalds beeing standard high quality everywhere.

Wish to hear from you soon.

Baha Sabbah
[protected]
Amman-Jordan

Whoever was working at the main window on 9/11/21 was the most disrespectful person I have ever dealt with and I work in the customer service industry. After waiting in a long line, and then finding out my order was apparently put in wrong, I asked for what I had actually ordered and was told that wasn't what I ordered, that I would have to back through the line and pay again if I want something different. It was literally a different drink that could have been dealt with in one second, especially since it wasn't my mistake as I ordered what I wanted. I have never in all my life been treated with such rudeness at a place of business.

I do not want any certificates for anything free. It is important only that I have an opportunity to vent and hope something is done to rectify what must be happening to others, too.

The McDonalds at the corner of Kellogg Ave and Center Ave, Janesville, WI (MKC) is the store in question.

I generally use the dual drive through at the MKC location. On many occasions I have had two, three, and four cars go ahead of me in the other lane before being served. Someone almost always comes on the speaker letting me know that there will be a delay before my being served. I have to tell you, it is really annoying when that happens. If it were a rare occurrence I would steam a little and forget it, but I am beginning to feel targeted. The wait times are not short, either. Not everyone knows what they want and each car has moments of indecision about what they want and what they want on each item. Is there not some way to make sure vehicles going through those two lanes are treated equally?

I was in line to order in drive through one car in front of me 3 behind me I move to window when car in front was done waiting to place my order the worker then proceeded to take the car behind me order im still waiting then i decided to drive to window due to the people behind me placed a order already and i was in the way, the worker opened the window i explained to him that i hadnt ordered yet he stated very rudely i just got here what the [censored] is your order i said forget ill go somewhere else i asked to speak to manager and the worker refused to get them and slammed the window in my face.

We go to mcdonalds many times during the week, and many times we get mcflurry s, this time we got 4 mcflurry's sept 5th., we were moving so went to get those 4 treats which we buy often .was very dissapointed, the cups were like half full .I did take a picture .we were too busy to just go back at the teller and too many cars...so took some pictures instead to make a complain ..we often get a mcflurry and this is the first time this happens .would like to have 4 more especially for the price I paid for the 4 mediums .thanks ...

I just sat in the McDonald's line on Highway 69 south for 20 minutes was told to order at the window when I finally got up there and all I wanted was a smoothie they told me the machine was broke they told me that every day almost every McDonald's but the people at this one were rude about it and I'm late for work if you can't get the machines to work you should not have smoothies

Sunday the store was closed on a holiday weekend that is ridiculous the kid told me no we are closed she was just sitting in the lobby with some young boy doing nothing she was extremely rude obviously she don't care to make money for your company she's young and she says she's a manager that is awful for business
I will not return if you don't start getting some new good workers in there that have good customer service because Luray needs our McDonald's back!

I came to Luray McDonald's Sunday morning for Sunday Breakfast and the young lady said no we are closed she was very rude and I have seen her taking orders in drive thru so I made an order it was all wrong it took 20 mins and still she was so rude taking my order it still was not corrected the young girl was very rude and mean it is embarrassing to even go there well
Monday morning I go back to Luray McDonald's because I was running late for work so I figure I would grab a bite to eat the lady with brown hair highlighted I have never seen her before she must be new but she is wonderful she asked if the order is correct and my order was correct I was amazed what a difference in the service was on Monday I didn't have to deal with young rude kids like it always is at Luray McDonald's that new girl she was very pleasant you can tell she cares about the customers and the food! To whom is over all employees & Managers you need to keep the new girl and get more people like that her who have great customer service

On sunday at about 11:45, I went to order! After waiting for 5 customers before me, with no-one saying, be right with u, or nothing! When the rude person got to me she said, can I help u, all I said was yes, I would like to be waited on! She then said no, I then tried to go thru drive thru, where I was also denied! This person should not be around people, at all! I am 65 years old, and I am not use to be treated this way! I like your food, we went to another store! I was made to look very bad, I was traveling with someone else, where she could not eat also! There are many places to eat, and if all your stores were like this, I would go some where else! This rude person should not be waiting on people, or in charge of people! Can I go corporate, please! They should know!

A truck driver cannot take a semi thru the drive thru. When the dining room is closed that's the only way service can happen. To deny service thru the drive through for a truck driver is wrong. That man delivered your goods yet you deny to let him get food because he can't drive through the drive through. I witnessed this and I won't be coming to McDonald's anymore and I will be telling everyone about this terrible service.

Ate there twice and both times food made me sick woke up with diarrhea both times I don't know if it's the oil or what but even when I burp it tastes and smells like rotten eggs
Ordered fries last night and immediately started burping tasted like rotten eggs same thing happened two weeks ago when I ordered the fish filet sandwich and both times woke up with real bad diarrhea

Main Street East Haven, Ct.
Lately the drive thru make people park and wait as if it's not the exception but the rule.
Some rude comments by employees who think it's alright to act that way at work.
Using the language barrier as the reason for all that is going wrong is getting old.
Now you are telling me that my complaint is to short?
I will look further into Corporate email.

Hello,
I would like to file a complaint about a meal I've ordered at 08/28/2021 from your Restaurant in Kfar Saba, Israel.
We ordered the Veggie Royal meal, & We received a veggie burger that looked un eatable ( in understatement).
We applied to McDonald's customer service in Israel and they replied a day after with a notice of a gift of 35 McCoins, which was very offensive to the fact that I stayed hungry that day because I couldn't even touch that so called burger I received.
Thank you.
Michal & Zvika.