NetQuote Customer Service Contacts
United States - 78730
Leads are sold to unlimited brokers though they swear 8 is the max. Getting credit for bogus leads is impossible, they hit your credit card up front and when they know I am calling for credit or to cancel they intentially put me on hold forever hoping I will just hang up, they used to be good many years ago but now they are a rip off!
Save your money - just signed up (after being promised the world) and business as usual - 6 leads 1 bad number 5 no answers.
I've been an insurance agent for several years. Internet leads are a natural source of prospecting for new business. There are some good company's out there, but unfortunatley there are some very bad. The very bad is led by Netquote. I was purchasing 5-8 leads a day from Netquote and started noticing a large increase in bad leads. There are always a decent percentage of bad leads but mine incrreased dramatically. My ability to get credits for these leads was also cut off by Netquote so I called. I had to get fairly agressive with the CS reps and ask repeatedly to speak to a supervisor. I did speak to a supervisor who basically told me that the company saw that they were loosing too much money on credits (mentioned 10million dollars) so they cap it so the company can make more money. I explained that they are not providing the service that they agree to provide for payment. If you track your leads and keep good records, you will see that they send out the same leads in a rotation. If anyone ever actually took the time to start a class action suit against Netquote and were able to tear agpart their operation and records..they would be toast. AVOID AT ALL COSTS!!! There are plenty of other compays out there that provide the same service and do a much better job at it without trying to steal your money.
Here is an email that was sent by the Netquote rep:
":Spoke with Jillian, Loss Prevention Dept, 6/28/11. Stated it doesn't matter who I talk to up to the CEO of the company, there will be no credits issued above 25% no matter how many bad leads are sent. Said coversation will be recorded and be able to be pulled and used if needed in any legal matter. Conversation took place 9:13am 6/28/2011."
Around two years ago, I completed a NetQuote quote-request form via Facebook. Shortly thereafter, I received...
I was told all the great stuff, signing up. But once I submitted my $100, the games begin. NONE of the lead for my 15 free test, even knew about insurance. I have know Idea how they are getting these contacts. I think its from up free stuff on the interent, where you have to put your information in. But every single lead had now idea abolut getting insurance. then I canceled my account, on my 13 th lead. and you know it, they sent me 4 more leads. and told me that they have 72 hours to respond to the email. so they trying to keep $30 from account. SCAM SCAM SCAM!!! but they havent heard the last from me...
Recently this company has implemented a refund cap on their "product" regardless of how much of it is actually bad. After hitting my cap, because they average 60% bullsh**, I was locked out of returning leads and was sent a string of leads that were "I just want to win (Vic Secret, Starbucks) gift card" and they repeatedly refused to return my $70 that they were over charging me. For the consumer, it gives agents a bad name, for the agent, this company steals from the agents they are here to "serve". STAY AWAY
NETQUOTES CONTACTED ME SAYING THAT I OWE THEM $2000 IN CHARGES WHICH IS COMPLETELY FALSE. THEY SATEED THAT THEY PROVIDED LEADS AND THE LEADS WERE NOT PAID FOR 2 YRS AGO. MY EMAIL WAS USED FOR THE LEADS TO BE SENT TO AND I ORDER THEM WITH A COMPANY CREDIT CARD FROM MY COMPNAY D ZONE INSURANCE BACK IN 2008 (A COMPANY CREDIT CARD).
THEY CLAIM THEY SENT LEADS TO MY EMAIL THAT WERENT PAID FOR, AND SOMEHOW MY NAME IS MIXED IN THIS SAYING I OWE $2000 TO THEM, IM THINKING HOW DO I OWE?? IF THE CARD WAS IN DZONE INSURANCE NAME, WOULDNT THE COMPANY OWE BESIDES, THE CARD IS SUPPOSE TO BE CHARGED AS THE LEADS COME IN. NOT CREATE A DEBT THEN SAY SOMEONE HAS TO PAY $2000. I OWE THIS COMPANY 0 AND I WANT MY NAME CLEARED FROM THIS .RIPOFF
Company is selling bad leads and refusing to respond to cancellation notices, emails and have long wait on telepohne calls to their customer service number. 100 % of the 15 free leads supplied replied were wrong nmbers or the person denied submitting any online information. When I cancelled in writing and stopped using the leads, they kept sending leads to email until the bill was more than $ 1000.00. When I tried to reach them by telephone, I got answering machines telling me that the wait was ten minues or more. I got through on one occasion, explained the situation, sent a email to the person I spoke to and still never got a response in writting after I told him I was not going to pay. No response at all to any of my written communication and then a call saying they want to sue if I don't settle, even though I did not even call the leads after the first 15 and then the written cancellation notice. All of these leads were dead leads.
This website states you can receive quotes (I was searching for home insurance) online from several companies to compare. Instead, there is no online comparison...after you input your information, all the agents from different insurance companies begin calling you. Within one minute of transmitting my information online, I had two different agents calling me!! I have a disability and find it hard to talk on the phone for any length of time. This was exactly what I was trying to avoid...talking to all these agents. If that had been clearly stated by Netquote, I would not have participated. I have contacted their offices and requested they remove my contact information. This appears to be nothing more than a place that "says" they will help you compare companies...but all it does is forward your information to agents. Heck, I could have called the agents myself..but now I'm at the mercy of marketing calls for who knows how long. They should have an "opt out" system. Beware you may get something you don't plan on dealing with unless you really check them out.
My name and phone number was sold to crazy 'insurance agents' who call me 25 times per day, are verbally abusive, and refuse to stop harrassing me. [protected] 8:52pm
Veteran Agent get's Scammed! What you've read on this site is mostly true. Is there enough of u...
DECEPTIVE BUSINESS PRACTICE - FREE TRIAL OFFER OF 15 LEAD is a SCAM!!! -- BEWARE
Internet offer solicit as "Test drive 15 Free Leads up to a $200 value", but BEWARE Sales rep pretend to be helpful to get you started, but in reality once you sign up for the Free Trial you are STIFF with free bogus lead + you are NOT allow to cancel the trial period.
I sign up for a their Free Trial to test there lead system & found that the quality of their leads are horrible and their website are a complete joke. After I tried it out for less than a week I called in to cancel my account & learn that I am stuck with their FAKE contratual agreement of min $200 charge... They gave me a choice of either spending $200 on leads or cancel & they will bill me $200. WHAT A JOKE!!! Instead of letting them bill be I decided to tell them to put my account on HOLD status to prevent more BOGUS lead from coming in & filed a BBB complaint.
Make sure your voice is heard & prevent another person from falling into Netquote's TRAP!!!
I am outraged that I have received 10 or 12 calls from people wanting to sell me life insurance within the last week. I NEVER requested information, never submitted any information! I am shocked to learn that my name and phone number has been misused 1) to provoke me and 2) to charge agents $30 for the phoney lead.
I will report it to the BBB tomorrow, and other agencies.
Letter of complaint from agent who paid $30 for my contact information:
To: [protected]@netquote.com; [protected]@netquote.com
Sent: Thu, Jan 21, 2010 4:00 pm
Subject: Re: Credit Request for Lead [protected] /Complaint
I just spoke to a Ms.Louise Hart.
She is totally surprised about this. She was born in 1937 not 1984 and lives in the same address but the rest of the information is bogus and was
I am going to file a formal complaint with the authorities about the way you hook agents and brokers up on this type of scam and charge us an
exorbitant amount to provide us with genuine inquiries not bogus leads.
For your information again and again, this is the only person I was able to talk to since I have used your service. She is going to file a complaint for
using her name and number and selling it to dozens of people (she has received many calls from agents like myself!).
You must stop sending me leads from this point and terminate your miserable contract Immediately and confirming this to me within
Please refrain from charging my account because I have all the records and based on the time and effort I have put into trying to reach these leads,
I am entitled to refund of what you have already charged on my card. At this point I am not going to claim anything for my lost time and effort.
However, If you do not take this communication seriously, I will take some more time and sue you for conducting a fraudulent business because by
conducting business like this you are not only profiting but you are also endangering agents and brokers reputation and livelihood! No wonder people
are afraid of trusting each other!
Licensed California Life and Health Agent
First license date 1980
I signed up for this service, when I was an insurance agent...the leads were bogus and repeats...most of them were the same:no interest;bogus name;bogus contact info and/or just no interest("Uh...We already bought insurance last week..." even though I replied the same day that the lead was sent to me)and etc etc.I quit them during the trial period and they continued to send me leads.I ALWAYS replied to them(when they sent me these leads) by email and/or phoned them-but they continued to send me these "leads"( and of course the bills for them) even after I left the Insurance industry.
I would not reccomend this company to ANYONE-especially if you are new to the business and in need of REAL leads...you would be better served if you found a real and effective Lead source-which this certainly is not.
When I originally agreed to use their lead services for individual health quotes, I was adamant that my budget was for approximately $100 per month in leads. As I do mostly group benefits, this was the number of leads (about 20 each month) that I had time, and extra money, to follow up on.
Dec '08 was perfect, and I got charged in Jan for the $98. Although the quality of leads wasn't what I expected at all. Some of the families were just browsing, and weren't seriously interested at all. Okay, one or two I understand.
Then, in January I wasn't receiving any, so I sent an email (which I just got a response to on March 13th!) as to why I hadn't received any leads. Later that week, a couple of them showed up in my email inbox. February 27th, they billed my checking account for $616! 88 leads of which I received less than 20!
Now, they are trying to recharge my account for another $580, even though I immediately called and cancelled. I cannot get any supervisor on the phone...I just have hourly idiots telling me that I was wrong, that I am just getting the leads for the territories (aka zip codes) I signed up for...which I never verbally or otherwise agreed to. My agreement was for a specific number of MAXIMUM leads each month and that was it.
Now, I'm so far behind in that account that I've had to switch all of my direct deposits to a different account(because it threw my budget off by over $500, not to mention the fact that all my insurance premiums, including E&O coverage, have bounced. I've paid over $300 in overdraft fees.
If I treated my clients like this, I would have my licenses yanked.
STAY AWAY FROM NETQUOTE. The quality of the leads are extremely poor. I was not told that the leads would also go to 3 or 4 other local agents. I had to sign up for three months and was promised highest quality leads. If you get a false name they will give you credit if you notify them within 48 hours. My big problem came after I canceled the service. They called two weeks later to inquire how I liked the service. I told them it was a very poor investment on my part. He asked if they could provide free home leads as they should be better. I agreed to the free home leads in order to evaluate them as he suggested.
However, those leads were just as bad and then without my authorization they started charging my credit card. AS soon as I noticed the billing, I called to complain but got nowhere. I asked to cancel all services. They billed me once again and I again called to complain. Then they took an 'official' cancellation. I am now having a hell of a time getting Capital One to take the charges off. I may have to contact our Atty General to see what can be done about unauthorized credit card charges.
In short, the Sales Agent for Netquote.com, called to offer me a 'Free Trial' service of leads. He...