When I originally agreed to use their lead services for individual health quotes, I was adamant that my budget was for approximately $100 per month in leads. As I do mostly group benefits, this was the number of leads (about 20 each month) that I had time, and extra money, to follow up on.
Dec '08 was perfect, and I got charged in Jan for the $98. Although the quality of leads wasn't what I expected at all. Some of the families were just browsing, and weren't seriously interested at all. Okay, one or two I understand.
Then, in January I wasn't receiving any, so I sent an email (which I just got a response to on March 13th!) as to why I hadn't received any leads. Later that week, a couple of them showed up in my email inbox. February 27th, they billed my checking account for $616! 88 leads of which I received less than 20!
Now, they are trying to recharge my account for another $580, even though I immediately called and cancelled. I cannot get any supervisor on the phone...I just have hourly idiots telling me that I was wrong, that I am just getting the leads for the territories (aka zip codes) I signed up for...which I never verbally or otherwise agreed to. My agreement was for a specific number of MAXIMUM leads each month and that was it.
Now, I'm so far behind in that account that I've had to switch all of my direct deposits to a different account(because it threw my budget off by over $500, not to mention the fact that all my insurance premiums, including E&O coverage, have bounced. I've paid over $300 in overdraft fees.
If I treated my clients like this, I would have my licenses yanked.