Boston Pizza International Customer Care Service


Boston Pizza International Inc.

№ 100 – 10760 Shellbridge Way
Canada - V6X3H1

Customer Support Phone Numbers

1866 277 8721(United States) 0 0
+1 604 270 1108(Head Office) 46 29
+1 604 303 6398(Guest Feedback) 8 10
+1 905 848 2700(Eastern Canada) 5 5
+1 450 687 2004(Quebec) 3 1
+1 604 270 1108(Western Canada) 46 29
+1 972 484 9022(United States) 0 1
+1 604 270 4168(Head Office) 2 0
+1 905 848 1440(Eastern Canada) 1 1
+1 450 687 9711(Quebec) 0 0
+1 604 270 4553(Western Canada) 1 0
+1 972 484 7630(United States) 0 0
Western Canada (BC, AB, SASK, MB, NWT, YT)
№ 100 – 10760 Shellbridge Way, Richmond, BC, V6X 3H1

Eastern Canada (ON, Atlantic Provinces)
№ 708 1 City Centre Drive, Mississauga, Ontario, L5B 1M2

3030 Boulevard Le Carrefour, Bureau 802, Laval, Quebec, H7T 2P5

United States
1505 LBJ Freeway, Suite 450, Dallas, TX 75234

Boston Pizza International Complaints & Reviews

Boston Pizza International / Service and delivery

Apr 19, 2019

Ordered pizza online at 4:20 PM for 6:00 delivery, called at 6:27 hostess blamed the delivery guy for missing order, made me wait 5 minutes on phone then told me new pizza would be cooked and delivered. Now 7:12 called again and the hostess/manager again blamed delivery guy; said he had 2...

Boston Pizza International / pick up order from boston pizza, stouffville, ontario, canada, april 8, 2019, 6:40 pm

Apr 8, 2019

I ordered a small deluxe pizza about 6:05 PM on April 8, 2019 from Boston Pizza in Stouffville. The on-line menu and the printed menu from the restaurant said it would be an 8 slice 10 inch pizza for $17.79 plus tax. It was ready when I got there and it felt hot. When I got it home we...

Boston Pizza International / credit

Feb 25, 2019

On the evening of February 22. I maid a online order that went through and after waiting for sometime for that order I called back to to be told that the order was put through after the kitchen was closed. I said to the person "well that's great to know this now".. and was hung up with...

Boston Pizza International / pasta

Feb 21, 2019

My family was in Boston Pizza in Selkirk Manitoba prior to my sons hockey game on February 12. When the food arrived my brothers pasta was undercooked and there was hardly any sauce. We made mention to our server but nothing was offered to compensate our dissatisfaction. We were...

Boston Pizza International / cleanliness of utensils and floor

Feb 12, 2019

Went for dinner at boston pizza moose jaw, SK. Was given dirty plates which were not scrubbed and washed properly, even the tables n carpet all messed up. Washrooms totally untidy Talked to the manager but argued and just gave $6 discount when asked for it. Not happy with the...

Boston Pizza International / harassment in the workplace

Dec 21, 2018

The time I spent working at Boston Pizza was absolutely atrocious. I cannot believe how poorly I had been treated during my short time working as a hostess. I had just moved to Chatham, and I was over the moon to had found a job so quickly. My first day was great, I felt I was doing really...

Boston Pizza International / wine and pizza

Nov 14, 2018

I went to the new Embrun Ontario restaurant. I asked for a good wine and received a very gross red wine that was $13 plus tax and when I enquired about it I was told I ordered ordered it so I have to deal with it. Customer beside me smelled it and said it was bad yet the bartender would do...

Boston Pizza International / food / service

Oct 9, 2018

I complained about this on May 30, 2018, on my mother's bday dinner. I told the manager who didn't care, nor offered any sort of help or compensation, and then I took to the website where it said I would receive a reply by store manager (which wouldn't help anyway) - but he never called...

Boston Pizza / kids card

Sep 7, 2018

I went to a Boston Pizza in to get kids card and they explain to me that I didn't need to buy anything else I could just show the card and get a free kids meal or 5 free kids meal. I was told that even my kids could come by herself and use it. I said you sure nothing else needs to be spent...

Boston Pizza International / playa del carmen

Aug 24, 2018

Very bad experience. Please follow the following thread on facebook: Here's the opening comment $200 = 200 pesos, or about ten bucks): Scam alert: I went to boston's pizza and sports bar to watch the game. Paid my check and then asked the waitress for change for a $200 for a taxi. She brought...

Boston Pizza International / pepperoni pizza

Aug 22, 2018

Pepperoni PizzaI have been staying at Sherkston Shores resort in Port Colborne Ont. There is a BP's in the resort. We have been there twice this week (BP's is our favourite). The first time last Friday we ordered a pepperoni pizza. It had 1 piece of pepperoni per slice, no word of a lie, I...

Boston Pizza International / the rude arrogant manager

Aug 13, 2018

It was fourth time we ordered same thin crust pizza from this location the only request was well done but they sent us burnt pizza instead ! When we called back to complaint about it to manager named Abdul he started telling us that this is how thin crust well done is, in very rude manner...

Boston Pizza International / service/food

Aug 9, 2018

My Daughters and granddaughter were at the Vaughn location on July 17. My granddaughter's salad had a ladybug in it and when we questioned it, they just said they would give her the meal free. We did not eat our salads. I ordered the Margherita Pizza and was told they were out of Basil (a...

Boston Pizza International / staff

Jul 28, 2018

I was at the timmins, ON location, enjoying supper with my family and there was a group of very intoxicated and roudy young individuals seated next to us. at one point our waitress then spoon fed one of the males for an extra tip. it's very inapropriate for a staff member to act this way...

Boston Pizza International / service timing

Jul 26, 2018

Hi there last Friday night me and my husband decided to go for dinner at Boston pizza in Mississauga we got there around 8:30 PM so we sat on the patio took about 10 minutes for the server to come up to us to order drinks she asked if we wanted food so she gave us one menu and said I will...

Boston Pizza International / customer service and quality of food

Jul 25, 2018

Hello there, Tonight I ordered the Game Night Meal Deal from the Warden and Eglington located at 890 Warden Ave, Scarborough, ON M1L 4R1. I completed my order at 7pm it gave an estimate time of delivery for 7:40pm. At 7:50pm I checked my email for a conformation but didn't receive any, so I...

Boston Pizza International / food

Jul 1, 2018

I brought my daughter to Boston pizza last night for a celebration of her finishing grade 7. The food was terrible, it was so over salted that we both ended up sick. My sister who lives in castlegar also took her family out and was not impressed. I am a single mother and work very hard for...

Boston Pizza International / service and behavior

Jun 21, 2018

My son and his friends ordered two pan-cookie pies. The driver had to call to get directions who could hardly speak English even though address was already given when order was placed. When the order was received they noticed that there was no ice-cream with their order. When I called...

Boston Pizza International / poor service on takeout food order

Jun 4, 2018

Placed pickup order online from BP Walnut Grove, Langley, B.C. on June 3, 2018 @ 12:59 for pickup @18:20.Got the order @18:39. The order was Chipotle Bacon Penne & Pesto Bacon Bowtie. I asked the hostess who went for the order to please check that garlic bread was included & also a chicken...

Boston Pizza International / harassed, verbally abused, falsely accused and attacked by manager and then threatened by kitchen manager

Jun 3, 2018

Appalled and disgusted by a manager at vancouver location who right off the bat was accusatory. Not introducing herself! Immediately using loud tone, not letting customer even say "this is not true" "no one came" wouldn't listen. Accused! Yelled "oh maybe supernatural forces!" yelling on...

Boston Pizza / utensil polishing solution served in drinking glass to customer!

May 16, 2018

May 13th, 2018 7:30pm I visited Boston Pizza at 3215 Gaetz Ave. Red Deer Alberta. Our dinner party consisted of 3 adults and one child. Service was good at the beginning of our visit with a very pleasant waiter. Our beverages and food arrived quickly but refill and condiments took a while...

Boston Pizza International / management new tip out policy after raise

Apr 26, 2018

Hi. I just waned to say I have been a loyal employee for quite some time and have usually been very happy however after the new raise in Canada our restaurant manager has changed the server/bartender tip out to 5% to the kitchen on total sales. I cannot understand why a bartender would tip...

Boston Pizza International / manager

Apr 23, 2018

Good evening, this evening I was out having a nice evening with my family and had a slight alteration with one of your managers of the old Albert BPs. We were told that she was a manager of the old BPs by one of the staff members at the carstairs pub. She wanted to play a VLT that my...

Boston Pizza International / 9630 ellerslie road edmonton alberta

Apr 3, 2018

My son, my girlfriend and I were at this Boston Pizza on March 24th 2018 at 9:30 pm and had ordered our food and waiting on it to arrive. A mother was asking for the bathroom and that's when her little girl vomited all over the floor. And wouldn't you know it our food comes out at just...

Boston Pizza International / staff discrimination

Mar 28, 2018

I am very concerned and offended by the treatment I witnessed towards a staff member named Jeff. It is evident that he is disabled and the staff showed little patience or respect towards him. He came into the bar and announced he was late for work and a dark haired server rolled her eye...

Boston Pizza International / cold food, food made incorrectly, food delivered late

Mar 23, 2018

I made a purchase at the Boston Pizza at the Americana on Lundy's Lane in Niagara Falls (Order #519, March 2, 2018 @ 19:39). The order arrived about 10 minutes late, the pizza was stone cold, it had so much spice it was barely edible for us (we get this perogy pizza all the time and...

Boston Pizza International / service

Mar 16, 2018

My boyfriend and I my daughter and my two best friends went to wing night on Thursday night March 15th at 20 after 5 in your new Midas location we did not make a reservation due to the fact that I was working and didn't know what time I was getting off I called my friends and we met them...

Boston Pizza International / thai chicken bites

Mar 13, 2018

I ordered Thai chicken bites from your restaurant on Ontario street in St Catharines Ontario for pick up for my birthday dinner and when I got home I opened the container to burnt, over crispy bites with barely any sauce on them. I'm very disappointed because I got all the way home with...

Boston Pizza International / delivery

Feb 21, 2018

I had ordered delivery from bp akroyd in richmond bc. 1st off my order was not complex. I ordered a med pizza half cheese have pepperoni, crispy pecan salad, wings and chocolate explosion. I asked the lady to repeated the order and one she got 2 out of 4 items incorrect. How do you get a...

Boston Pizza International / overall customer service.

Nov 18, 2017

Very disappointed in the service received at the yorkton Boston pizza . As a party of eight and being turned away when only a dozen or so people in the resteraunt side of the establishment told that in a half hour a party of fifty or so was to be ariving... as I looked around and make it...

Boston Pizza International / horrible food complaint with no answer from store

Nov 10, 2017

Took my family for dinner, saw the new whisky chicken burger, thought I would give it a try. Flavors were really good, although after about my 4th bite i realized this chicken had some issues, really hard and had some gristle to it, like extreme( only way i can describe it was freezer...

Boston Pizza International / group rates and service

Nov 8, 2017

Hockey team booking and preordering with Coquitlum store. Was told that you can't get the 50% off deal for the second pizza because it is for take out or delivery only. So you lose 17 hungry teenagers and their families for their team dinner. I guess the competition in the marketplace must...

Boston Pizza International / burgers

Nov 5, 2017

We had dinner before a football game at the Beaty Street location in Vancouver with a large group of friend. Service was wonderful but food, not so much. Nachos were cold and when the burger arrived the fries were cold and when I opened it up to put pepper on it I noticed the "Dab" of mayo...

Boston Pizza International / bathroom

Oct 23, 2017

I was at a bday party last night for my grandchild ...i went to the ladies room ..which was filthy ...garbage overflowing..on floor...i went into middle stall I opened the door a metal advertisement frame swung out and smashed into my arm has caused a bruise on my arm wa...

Boston Pizza International / I am completely complaint against the manager and the food about how they treat employee and customers

Oct 11, 2017

My husband was fired due to me but the manager was rude and disrespectful and discriminating my husband there are other employed does not wash hands even coughing and over food the manager is rude period she should not be employed at all if that is the case and also lied to my husband in...

Boston Pizza International / manager service

Sep 22, 2017

I made an order for delivery to the local Boston pizza in Dawson creek bc Canada I ordered Bandara pizza bread with bolaneasis sauce (meat sauce) and Thai chicken bites My order took an hour long my food was almost cold After I received my order I did not have any dip for my pizza bread...

Boston Pizza / service

Sep 17, 2017

Every time I contact this company they deny me delivery. Last night I attempted to get delivery and it was late. I was rejected which I thought was reasonable. This morning at 11:10 am I sent in a request for a pizza and a cheesecake. I was called scant minutes later and told they did not...

Boston Pizza International / manager

Sep 10, 2017

Complaint about the Taber Alberta manager. I ordered online for my friend, then she changed her mind so I called and cancelled the order. The manager called me back and insisted I come and pay for her food that she did not want. When I refused to pay for food that wasn't mine and that I...

Boston Pizza International / boxing match

Aug 31, 2017

I was eating at one of your restaurants in barrie on Saturday august 26th with 11 of our friends and family and because it was cold out 3 of our friends went to grab switters from there's homes near by and as soon as they left on of the workers came up and asked if they can seat 3 people...

Boston Pizza International / disability washroom

Aug 28, 2017

Hi I would just like to let you know I was at your location at 890 Warden Avenue in Scarborough to watch the pay per view on the 26th of August and had a rather bad experience. I'am in a wheelchair due to the fact that I have lost both legs below the knee due to illness. I went to use the...