McDonald's
Reviews and Complaints

First: Has options for US and UK just to redirect you to another ‘app’ that always says “not available in your region”.

Second: The app that is ‘for your region’ is always slow and acts like it was made in 2000.

Third: There is no support or answers online for error “dcs error 40006” whatever that means

Finally: I guess if you are in the UK you dont get any deals or savings because you cant make an account online. No app No deals. Thanks…

0/10 If i could give it negative stars I would

Considering i am very tech literate and able to solve 99% of technology, networking, and general tech issues this is absurd.

تطبيق سئ جدا صعب في التعامل و لا تدري طلبك وصلهم او لا و لا بوجد تتبع للطلب و توصيل متأخر بيتي بجوار المطعم بس ما كنت بالبيت طلبت توصيل ولكن استغرق ساعتين للوصول بارد جداً و مشروبات ساخنة كانت باردة ما يستاهل اي نجمة لو في عكس ممكن يستاهل -100 سئ جداً جداً
A very bad application, it is difficult to deal with, and you do not know whether your order has been received or not, and there is no tracking of the order, and late delivery. My house is next to the restaurant, but I was not at home. I asked for delivery, but it took two hours to arrive. It was very cold and hot drinks were cold. It does not deserve any star. -100 Very, very bad

What did you mean by « remember me » when logging in to place an order ? Because i have to login not only every time i open the app but if if i navigate away from the delivery tab and come back i have to enter my credentials again, what will happen if i uncheck « remember me » when i enter my credentials ? I am afraid to try it. Also the way offers are redeemed is extremely unclear and annoying, don’t know if that’s on purpose or unintended.

Addition
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Now I don’t have to login each time to make an order, but whenever I try to use an offer on the app, I have to re-login, if the target is to render the offers inconvenient to use, then well played, if there is some reason (which is uniquely present in this app among hundreds others) will be grateful to know it, although nobody cared to answer my last question which was ages ago, but I thought it would never hurt to ask maybe someone started paying attention to customers’ reviews, appreciate it.

I had two charges on my account for a meal last week. When I went in to the store to show them, the gal first told me.."look, it shows two minus signs, you got the money back". Really? No, 2 minus does not equal a positive. Wow, so then some 18 year old came over telling me how a bank works and that it is a bank issue, not theirs. Not once was there an apology! The folks behind me got so upset, the gentleman stepped in and told them how poor their service is and he and his wife left. I then had to beg them to give me the meal I had already paid for. I had to ask 3 times. This is criminal! I am going to seek any and all remedies for this due to their lack of respect and customer service.

Geese, a simple apology would have worked.

This app is so horrible that I can’t even complete an order because it takes over 15 minutes to process an order, that never happens. I was standing in the middle of the restaurant, the app said I wasn’t even close
to the restaurant. It’s one of the worst apps out there.

The rate your order pop up is really annoying. Please add a no thanks button. I’m not interested in rating my experience every single time. It should be voluntary, but when I close the notification it keeps popping up. Until you fix this I would be rating it one star every time.

Been using the app for a while and love it!lots of points to build so easily, great deals, etc. but for the last few weeks I can’t seem to see the things I add to my cart. I’ll press add, but Idobt see where my items are added to anymore. Please fix this problem. This is a great app. Just inconvenient right now.

i used this app and loved it. then someone somehow started ordering meals in florida from my account. support didn’t want to help me or refund me, they wanted me to contact my bank even though the hacker had my mcdonald’s account, not my info. needs two-factor authentication, until then i’ll never trust mcdonald’s with my information.

After I earned almost 6000 points the App just died on me! Can't log in to my App anymore no matter how hard I have tried.
I have to create a new account and start from the beginning. VERY DISAPPOINTED!
The App did saved me money though and that is the awesome part. Guess they can take away your hard working awards anytime they wants to.

I have been using McDelivery via Rappi for almost 3 weeks now on a regular basis during the quarantine in Manizales, Colombia. About a week ago all i get from the McDonalds app is “store temporarily unavailable” now! I cant use Uber Eats, Domicilio.com, nor iFood. What happened to your app, or do you no longer deliver in Manizales, Colombia?

I earned several points that were about to expire, so opened the app to use them and it wont let me log in no matter what I do. It sends me a link to my email, then that link sends me back to the reset password page, which sends me the link to my email again. It’s stuck in a constant loop. Lost a lot of points over this. This needs to be resolved!

Siempre tiene un problema. Hoy no me dejó modificar los ingredientes de la orden ya que salía error de conexión, pero al ordenar sin modificaciones me permitió pagar. La amo porque tengo la menor interacción con la gente, pero al llegar a mi casa tivimos que pasar tiempo sacando pepinillos y cebollas, ingredientes que se pueden ahorrar si el app funcionara como debe...

Refunds are not processed through McDonalds support or the app. If you don’t get your item ordered through the app, support will tell you it is out of their hands and up to the franchise. The franchise will tell you to contact support and your money will never be refunded. Occurred to me once, won’t occur to me again.

If you want to order, order in person not the app.

so i downloaded this "for iphone only" app on my Mac silicon thiniing Rosetta2 would kick in and i would be able to enjoy ordering food on my Mac. So I was able to download but for some reason the app only is for latin american countries the USA is not an option. I truly regret being an early adopter of Apple Silicon - nothing and I mean NOTHING seems to work as advertised.

La app no cuenta con un sistema de reclamos o quejas ante un envío extraviado o que llegó en mal estado. Tienes que contactarte con la franquicia via email y el proceso es muy lento y a veces hasta sin solución. Yo llevo 3 semanas esperando que me efectúen un reembolso por un pedido que hice y llegó con la bebida derramada en la bolsa arruinando el resto de la comida que quedó empapada e incomible.

As a college student I take pride in my late night McDonalds. Nothing is more disappointing then a night out with the boys and the McD app won’t work. Hate it. Ruins my night. Don’t even want to chase female tail anymore more. I need my McD. Please fix.

Also what’s up with these horrible deals. Why can’t I stack point rewards also. Please rework this system. (as if you’re actually going to see this review)

Al principio de bajarla, siempre me salia el numero 1 como si tuviera algo pendiente. Entraba a todas las areas y se quedaba el numero 1 en el icono. Apague las notificaciones del app y se fue. Ahora hoy fui a usarla para ordenar y simplemente se quedaba en blanco la pantalla. Le di a un cupon de oferta de nuggets para ver si desde el cupon podia poner la orden y el app me dio un mensaje de error de que la oferta no estaba disponible en ese restaurant. Termine usando el servi-carro. ‍♂️

Recibí una oferta de cupón de un McFlurry de Twix gratis con la compra de un McCombo, primero busco el McDonalds mas cercano en la aplicación, llego después de 25minutos de viaje, me dicen que no trabajan las ofertas de la aplicación y mucho menos los cupones, que no son corporativos. Mirren los anuncios de los cupones, ni la oferta del McCombo tenían un asterisco, ósea que no hay ninguna clausura sobre quien participa o no, me hicieron perder mi tiempo y por ende mi emoción de visitar y comprar a mi franquicia de comida favorita.

So this morning i started an order from the app , asked each one of my family members what they wanted and placed an order. I left the house 5 mins later (already paid and the app was trying to give directions). As soon as i am about to turn into the restaurant, the app tells me my order was cancelled. Ive never had this happen to me. I know they have time to start the order what happened to the food ? The manager of the store had to be the one to do this. Never going to this location again, Thanks for nothing. (Still waiting for refund)

O que deveria ser o diferencial do aplicativo acaba sendo a maior dor de cabeça. Quando eu faço a pesquisa dos cupons, pede para verificar quais cidades estados participando e ao clicar, ele redireciona pro site, que redireciona pro app, ficando nesse passa e repassa. No site, pelo navegador em computadores, você nem pode ver a lista de restaurantes participantes...
desistindo do Mac e indo pro Burguer King. Ao menos as promoções e app são reais...
E o Mac do uber eats sempre tem promoção e sempre tá bugada, não deixa escolher os acompanhamentos, então não deixa completar o pedido por que não pode escolher mais de uma vez o mesmo item (no caso, batatas.)

In March 2023 I went to a McDonald's in 29 palms California. I ordered a mcdouble and happy meal. I noticed that the mcdouble had a lot of ketchup in it but since I like ketchup I ate the sandwich. My wife said she didn't want the happy meal so I eat that to. About 2 hours later I was throwing up badly. I felt incredibly bad and stomach was in knots. My head felt like a balloon and head ache was bad. I called the McDonald's and reported to them what happened. The seemed to busy to care but said they would inform there manager. After a couple days I went to the hospital for care, food poisoning. I called back again I talked to the manager who referred me to there insurance company. There insurance said did you get a stool sample.? I said no I just did what the hospital wanted me to do... There insurance denied my claim right there. It's baloney as my hospital said I had food poisoning. McDonald's representative seemed not to care either about my getting sick. I am looking for an attorney to help. Thank you

My husband went through drive thru on 4/1/24. He paid with a 100 dollar bill which one of the old bills from before. As soon as lady took it she said it was fake and she could not accept. She ran through no machine nor used any type of marker to check if it really was fake or not. My husband handed her another 100 bill but it was a new one and she took it without problem. He asked for the other bill she refused to give. He waited in parking lot until I got there and we went in I asked the manager if she could shoe me the bill was fake. She replied with the machine was too heavy to bring to counter I then asked for her to use the fake bill marker and she replied that the marker did not work. I asked then how she knew it was fake she said just look at it. I asked her name she would not provide but she had a manager white shirt on. The crew was laughing and making smart remarks and one even took out her cell phone to record while laughing. The manager herself kept laughing as I kept asking for her to show that the bill was fake. She did not give any receipt for the bill and would not give contact info. As walking out of resturaunt the crew started laughing loud and saying things to which manager allowed for them to do. This is very unprofessional and who is she to decide if a bill is fake just because it was old if she didnt have any way to show it. I will post everywhere possible about this manager and the service received as well as the disrespect shown until this is resolved. This lady should not be manager at all heck she couldn't even speak english good thing I speak spanish. This is ridiculous that people get treated this way

I got it online a double Big Mac meal a 20 piece nugget and a order of medium order of no salt fries and a medium sweet tea

This is what I got two medium orders of salted fries that were cold and unsweetened tea after a 15 minute wait at the door because they couldn't give me my order at the drive-thru window I called and spoke to quotation marks the manager quotation marks who clearly wasn't and insisted that we got unsalted fries

Then offered me a free order of fries when I come back now do you really think I'm going to come back for an order of fries it wasn't even busy so there was no need for me to wait for my food cuz the food was cold

2/29/2024 visited the Stillwater Oklahoma McDonald's on McElroy at about 1145 p.m! We ordered 2 quarter pound meals 2 mcdoubles and a small fry which makes a total of 3 orders of fries spend $28.00! We asked for ketchup and he gave us 2 packets! We asked for some more and told us we would have to pay for it! So with 3 orders of fries we are suppose to share 2 packets? Pretty bad when only get one packet for a order but want us to share a packet cause would only give 2 packets! McDonald's so broke that the customers can't get ketchup for there old cold fries! Think your prices r over rated for sure when u can't even get the condiment that goes with the Fry's! My ? is there a shortage of ketchup cause Everytime ingo to McDonald's have to fight for some ketchup to go with my fries!

Good day!

Hope this email finds you well. I’m filing a complaint regarding the service I’ve experienced at Mcdonalds Mabiga/San Franciso Mabalacat Branch in Pampanga.

This incident happened between 12:20 AM -12:40AM in the morning today 17th of February 2024. I ordered a food for a dine-in however your crew processed it for take-out. I also asked for my change from my payment I made since he did not give it to me after he took my order, what he did was rude and impolite, instead of giving it to me and put it on my hand since I already lay it to him however he throw it on the counter like he’s not trained at all and don’t know what is ‘Customer Service’.

I confronted him why he did that rudeness but he reasoned out madly that because he is still assisting other customers, is that the right way to interact with your customer? Please do some actions to this kind of behavior, this is a well-known fast food chain and not just cheap stores but that is not the right way to treat your customer.

Thank you.

Mcdonalds at 11230 old st. Augustine rd. In jjacksonville, florida. The manager/cashier was horribly rude I handed him the cash then I put 2 coins on the counter because he wasnt ready to be handed the coins and he screamed at me “ oh u couldn’t walit until I was done and hand them to me”. He treated me like he thought I was a white man oppressing a black man to pick up 2 coins.. I honestly meant no disrespect at all and was shocked by his rude attitude. He refused to pick the coins up and was so rude to me and wouldnt complete my order. I asked for my money back he refused to give it back. I asked for mgr. He said he was it. I left without my kids food because I did mot want to deal with him it was so toxic. I am owed $16.30 for my order and I want that money back. It was a terrible experience. Ill mever take my kids there ever again. I want a call [protected] marcos

Me and my husband are dashers we picked up a customer order for door dash. McDonald's being one of my fav fast food places I decided to grab something as well I ordered a buy one get one free quarter pounder, one w/ mayo & cheese only the other ketchup and cheese only and I used my rewards for a free LG frappe arriving at the window we were told it's 10$ and sum. odd change we attempted to explain that the frappe was bought with my points rewards. And they began getting rude and had a very bad attitude the drive thru windiw cashier a white female hollered at her manager stating we were again complaining about that ~DAMM ~ frappe.In the end paid for everything plus my rewards points were used even though we still paid cash out dash customers food was getting cold and Late. So the whole ordeal left me without points without a tip from fash customer and coste more money than was supposed to be on top of the quarter pounder both were mayo and cheese even the receipt shows two different toppings for each

they were EXTREMELY DISRESPECTFUL unprofessional RUDE, HATEFUL AND VERY UNAPPROACHABLE, UNDER EDUCATED AND NOT AT ALL ANYONE I WOULD WANT WORKING FOR ME.

Called to Northwood santry with my niece and nephew used kiosk for ordering tables were full of empty food and tray had to clean our table and dispose of food also found a cloth and washed down table we had number 404 for our food no receipt in kiosk service was maybe 15 mins for food. In that time no one cleaned tables plenty of orderly’s had to be asked for again in my opinion it was not that busy but the staff could move a little better

I order mac Donald’s this morning for me and my daughter at exactly 8:23 and it Took more then a [censored]ing hour to come it arrived at 9:31 , and it Was STONE COLD when it arrived I am absolutely appalled by this , the food wasn’t even edible I nearly threw up! I will NEVER order mac Donald’s again from just eat and i DEMAND to be compensated for this!

Hi I recently visited McDonald’s on the strand road in Derry/ Londonderry.. I ordered a mighty McMuffin meal with a large cappuccino to which I paid over 6 pound for … to begin, I revived a muffin with one egg in it; no meat, clearly not a McMuffin and my coffee was the most disappointing thing of all.. I felt it was a bit light so I opened it and it was less than half full; the foam did not look right so I closed the lid and lightly swayed it in circles to mix it a tad, when I opened it it was pure white, as though there was no coffee in it to begin with! Very very disappointed, for these rising prices, the quality would either need to improve or stay the same, waste of money, I feel I’ll never return, I have photo evidence of the coffee and I’ll be sharing this info with my peers!

Hi I’m hoping I’ve come to the right place for help I spent over £33 on food via the app and had it delivered to my home address it arrived cold I phoned the restaurant who gave me a number for Uber I then phoned Uber and they said they could help me in getting a refund as their driver delivered on time so the passed the blame back to McDonald’s so I phoned McDonald’s ( Hucknall) back who then said if I go on the app I’d be able to request a refund as the only option they can offer is my my hole order to be re done but I’d have to find transport to collect from hucknall McDonald’s I’m unable to do this as I have 4 young Children and don’t drive so I phoned again for a contact number and they just gave me the same one is already spoken to this is very upsetting my food wasn’t edible it was that cold even my hot drink was cold and McDonald’s have offered me no support in this matter I have could you please help me kind regards miss k bramley