McDonald's

Date of incident: 16th october, 2016
Phone number: +34 [protected]
Dear mcdonalds,
On 16 october, 2016 at 2:21:50 pm, i and my family and i dined at the mcdonald´s in paris, france (Exact address: 140 av. Des champs-Élysées, 75008 paris, france) and after we ordered and were given our total of €20.20. I did what most people today do i used my multi currency forex card to pay for the transaction. I saw the credit card machine flash approved, but hold on wait a minute the clerk did not and she got an error message. Unfortunately, i didn't save my receipt but remembered the bill number is 57 and time at 2:21 pm. I understand in today's society that you can't trust everyone, but the machine rebooted and they said the transaction had cleared so we went to sit down.

When i got home and checked my bank account there was two transactions for €20.20 on october 16, 2016, but i waited to see if the bank would catch the double charge. No such luck on 16 october, 2016 both charges were taken out of my bank account. Now i have to dispute the charges and hope that mcdonalds owns up to the double charge.
So, please my request is to refund my money(€20.20) back into my account as you charged twice.

I took my 2 year old daughter to the McDonalds today at 8001 E Indian School Rd Phoenix AZ 85257. The play area is not being cleaned properly. Along the bottom of all play items and the side walls is an accumulation of dirt and food that is not being removed. I will not return unless I am assured that is cleaned thoroughly and properly.
Pictures are attached.

i live in coaldale alberta twice in the last month i have went to the 24hr mcdonalds and it was closed alos went at 522 am was told no food avcailable due to breakfast change over not happy at all think i wil switch to tim hortons across the street not happy

I always go to mcdonald's at 1815 forest ave staten island ny everyday before work for my caramel frappe, live off this coffee drink. this mcdonald however has the frappe machine break down every two months and then I go weeks at a time without my drink; and when the machine is working, they run out of whip cream! just get a new machine and keep a stock of whip cream! I never submitted a complaint before but the number of times this frappe machine breaks down is ridiculous. service is also extremely slow but some of the young girls there try their best to make everyone happy but feel they are not getting the support from management or have the tools (food supply/machinery) to provide adequate food service. I need my frappe!

My mc chicken was not up to standards with very less lettuce which is not enough. the 1 st picture is my mc chicken and 2nd picture is from the Mcdonalds website. My complaint is about the burger not having enough lettuce and not about the burger that has to be same as the Advertisement from Mc Donald's website.

Customer
Khinh phu

I would like to report an incident that took place on Saturday, Sept 23, 2016 at around 1am at Mcdo Sta Ana branch fronting Holy Cross Davao City. Me and my 2 officemates used to eat during our break since our work is graveyard and Mcdo is the only foodchain open 24hrs. At that time, we were rushing out of the place right after eating since we're almost overbreak. Not knowing that I forgot to bring my cell fone with me. We're pretty much sure that the crew will keep the fone since there just few people eat at that time, remember it's 1am and every time somebody's done eating, he then clean the table as what was observed over time eating there.But then when I got back to Mcdo, the security personnel and the crew said there was no phone endorsed to them. I wonder why what happens. My officemates also told me she forgot her wallet and returned not later than 3 mins to get back the wallet but to her surprised it's no longer there and the table was already cleaned up. That's when I know there's really something wrong going on. I want you to investigate what really happened.

I was at the McDonald's on w 49th street in the drive thru. I guess she was a manager but she was cursing at the employee who took my order correctly and was very polite. this employee needs a wage increase he was so professional. not like your manger who was cursing at him. does McDonald allow manager to curse at their employee aint this a form of harassment. the manager name is lisbet diaz, I can tell this employee was upset but he was polite. told me to have a good day. that employee should be manager not the other who just has no respect for employee.

I don't know if that is the right place to place a complaint, so excuse me if it isn't.
I currently live in Malta, however am Bulgarian by nationality and visit my country once a week each year.
A month ago I was back in Plovdiv, Bulgaria and visited the central area outlet on two ocassions.the first one was to actually eat and the second was just to use the toilet facilities, just to get disgustedly surprise that I cannot use them since the door had a scanner which only opens once you scan your bill on it.meaning that since that day I did not make a purchase I could not use the toilet.
My question is: -how come everywhere I went the toilet of such franchise was free of charge and free off such scanner, but in this particular one wasn't?
To me this is unacceptable and disgusting.
I think an action should and must be taken against the management and the eatery.
Thank you

Ordered 2 sausage biscuits and senior coffee. Received change from a 5 dollar bill. The charge was $3.39. I did not receive a receipt with my change. This was at 4:20 am and the attendant was the same lady that failed to give me a receipt the previous time I went through the drive through window. I would think this would be a routine process to do.

I am happy that I was given napkins with my order. This location generally fails to do this simple thing like to include the napkins.

I stopped at a McDonald's in Two Harbors, MN and was short changed $15.00. I sent emails to that location and also to Corporate and received no response! They have the worst email process because it has to be done thru their websites so you don't have a tracking of them. Apparently nobody actually reads them. On the same visit we ordered a "coffee with cream"...totally normal, right? Instead we got a coffe with whipped cream? Seriously?

Mc Donald's has the WORST customer service!

Gud Day! I'am complaining about the lack of tables for dine in customers because students making it a study area.Every 8:00 pm onward for 24 hour branches., I'm talking about Bustillos branch near MRT Legarda station that about 50% of the seats are taken by students who ordered only coke floats for 2, but they occupy 5 seats and taking about 2-3 hours per table.

I experienced same situation here at P.Noval branch in front of UST., but the worst is 70-99% is occupied by students making their assignments or other paper works.

I hope that the management do some actions regarding this.

My name is ms wright;I was at 2vanderbulit commack resterunat
The day 2016i was there to get breakfast couldn't believe the black
Manger, so mound because a worker
Was late, in front of people that's wrong.you don't do that.also
The mangers behind where they make breakfast they treat there works
Like slaves that's wrong.I want
Something done big time.
These mangers are extremely unkind
To people wronging .let's fix this suggestions.fire the manger who
Has know concern for people in the dinging area.I don't want to see that when I come into eat.
These mangers have to go there
Horrible to there workers.
Know one should be treated like
That at all.if you who or whoever
Don't take care off these I'll
Let everyone know about it.
Ms wright

Do not use or go to this MCD's.  Bad to worst.  This place was not all that bad until this past year and it has gone down hill quickly.  Example:  In the past 2 weeks I have visited the site 3 times.  None of the visits had a good outcome and I think everyone should know about the managements lack of respect for the customers or the customers concerns.  I placed 3 orders and ever time I had to drive back to get the order corrected as this was drive through or to go.  When I brought my concerns up to management I was treated with disrespect and even once was told I was wrong. Try to log a complaint through other means gets no response from owner.  I will never visit this McDonald again and would like my $$ back from todays visit as I was so upset and angry I just left and said I'll never be back except to complain.

8129 george washington hwy Yorktown, VA store . I bought five sandwiches ( 2 quarter pounders [2 for 5], double quarter and 2 mcdoubles. ) 1 quarter pounder was left out. There were no condiments on the sandwiches. The bun on the quarter pounder was very stale. I will not purchase from this restaurant again.

Hello, I was at MacDonald's This Morning, I had to wait almost 30 min for my food Just a Steak and egg sandwich only 2car at 430 in the am..The manager didn't offer a drink or anything this is my 2nd bad experience with then they is so slow and its called fistfuls, I was late for work something really needs to be done about this..My name is Tina my Email is [protected]@yahoo.com
MacDonald's address is 1907 n dale mabry tampa fl 33607

I went through the drive thru, we are having major construction around McDonalds so took forever to get in and out. Ordered a double cheeseburger and fries. Got back to my work 5-10 min away, to find not meat on the cheeseburger. Drove back, went inside. Cashier was nice enough and asked what the problem was. She took the sack and "yelled" back to the kitchen the problem, kitchen help says "well don't try to blame it on me". Three employees continued to make light of the situation and joke about it. They did give me a new hamburger, but the whole time it was a big joke. When I asked about the kitchen help, I was told he was a Manager in training. I left very disgusted with the whole situation. Was not offered any kind of compensation for my trouble or the problem. Horrible customer service.

I requested an orange juice with my meal as I am a senior and have always received it from this store and my other local maccs stores..the female manager on duty said I was entitled to it I said I did not want tea or coffee just a small orange juice please she said I said you cant have it..I received my order and went to eat it but I thought I am going to tell the manager that she was the only person out of all my visits to maccs that said no to me..
Let me tell you she was furious I came back to tell her this I watched her get up from whatever she was doing on the floor and she bold around to the front of the counter after me with this I took my phone out and attempted to take a photo which I didnt, she screamed at me and said I had no right to film her she then said to me GET F***ED and she then said I will call security..
I walked away calmly and thought this woman has no respect for us senior citizens and thought how does McDonald's employ a woman of this caliber. To be honest I have never herd a woman swear in my life..this incident was over a smal orange juice one woman arguing with a respectable senior gentleman that I am..thankyou for letting me tell my story
Sincerely
graham maybury

Yesterday I went to McDonalds and ordered some food there. When I was about to take a sit a McDonalds employee run into me and everything I bought was on the floor. I went to the counter and asked for a new portion and they said ok. I thought it would be free but they asked me to pay! I told them that I'm not paying anything because it was their employee's fault and they were responsible for that.
The guy I spoke to said he'll talk to the manager and went somewhere. I stood there for about 10 minutes and when he came back he said - sorry sir, you have to pay.
I asked for a manager and he said that their manager was too busy.
Terrible service!

I Just went to the Mc Donalds on Cassopliss st in Elkhart Indiana. It clearly says on the window in HUGE LETTERS Breakfast 24 hrs a day. It was 12.15 in the afternoon on 7/25/2016...I asked if the would please make 2 orders of the eggs and sausage on the biscuits. she said we are not doing biscuits right now what else do u want. I asked if it was not advertised for breakfast 24 hrs a day. mall she said is not doing biscuits now. Not sorry or anything. this is the thing that is saveing you guys from the dumper and now you pull this crap. I had stopped going to the burger king, , but now we will b going back..what ever happens you deserve it false advertisement is a no no
Paul T Greenwood sr
52047 Decker dr
Elkhart in 46514

On the 20th of July at 7Pm turkey time I went to Mcdonalds Anadolu restaurant at BakirKoy main street with my family, we were having as attached Vouchers from Onur Supermarket where when you pay certain amount, you had a voucher for Mcdonalds, we had almost 6 or 7 vouchers, I went there and I asked for the meal that is in the voucher, the employee was very rude and talked in an aggressive way and asking for the supermarket Restaurants as she didn't trust that this is our vouchers claiming that we are thieves, and she didn't want to give us the meal except when we show her the invoices and she left us
I went to the supermarket again to make sure that the vouchers are valid and to know more about the offer as we thought we were wrong
Onur supermarket manager advised that the deal with MCD is by the vouchers only and our vouchers are valid till 5th of August and he said that he will make a complaint in that branch, we went back again to the branch and told them that there is no need for the invoice
and we asked for the manager, as the employee told us that there is no chicken therefore there will be no meal, we asked for the manager, the manger was very rude as well and said that there is no bread and if we want the meal we should wait a lot
employees name were Gulnuf celik, serhat toyekin, mustafa D.
The employee that helped us in the end is called Razihn Demir she was very polite and I want to thank her very much, but as for the other I want to escalate this attitude officially, I went to Bakirkoy pulse and I made an official complaint, as this behaviour is not accepted from one of the largest food chain in the world were Quality and service is the most the important thing
the 2nd part of the complaint that I want to address is the cleanliness of the place, it was very dirty that the one is disgusted from what he will eat, never the less the bathrooms were having a very bad smell as if you were in public toilet
Appreciate responding to the above by your feedback and solution.