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Lowe's Home Improvement / Lowe's Home Centers Logo

Lowe's Home Improvement / Lowe's Home Centers Customer Care Service

Lowe's Home Centers Inc.

P.O. Box 1111
North Wilkesboro
North Carolina
United States - 28656

Customer Support Phone Numbers

+1 800 445 6937(Customer Care) 6 8
+1 877 465 6937(Sales & Product Assistance) 0 2
+1 800 444 1408(Consumer, Commercial Business Accounts) 0 1
+1 800 890 5932(Technical Issues) 0 0
+1 866 232 7443(Commercial Accounts Receivable Accounts) 1 0
Work days:
Mon8:00 AM - 10:00 PM
Tue8:00 AM - 10:00 PM
Wed8:00 AM - 10:00 PM
Thu8:00 AM - 10:00 PM
Fri8:00 AM - 10:00 PM
Sat8:00 AM - 10:00 PM
Sun8:00 AM - 9:00 PM

Lowe's Home Improvement / Lowe's Home Centers Complaints & Reviews

Lowe's Home Improvement / Lowe's Home Centers / Lawn mower

Robert T Smith Sr. on Jun 21, 2017
We purchased a 54" cut riding mower and wrong mower was delivered. we went to Lowe's the following business day and was told they would get to it but not today, they were too busy. we paid cash for this mower and now that they have our money could care less about their customer service...

Lowe's Home Improvement / Lowe's Home Centers / washer

Maria Zurita on Jun 20, 2017
Hi I bought a washer in Feb 2016 it only lasted 1yr and 4 months I had purchased the extended warranty for it. when I called to have my washer repaired, a tech came to ck it out and said it needed 2 parts and he was going to order the part and it would take 3 to 5 days to replace. well the...

Lowe's Home Improvement / Lowe's Home Centers / washing machine / lowe's protection plus service

Andiezmomma on Jun 16, 2017
We bought a washing machine at Lowe's 5 yrs ago and the service plan that came with it. Have been paying $122.95 every year to maintain this plan. on Sat June 10th the machine wasn't spinning/draining so we called to have someone come take a look at it. Can't come until Tues 6/13. ok fine...

Lowes / vynal plank flooring

Michael Lee M. on Jun 14, 2017
Do not buy anything from them. Had them install a new Kitchen and the Carpenter was of 5/8 of an inch . He said he wasn't I showed him with a laser . Then Frig. Goes out for not making ice. Took forever to get replaced with extra warrant, then my Washer and they took a week to decide if...

Lowe's / absolute disregard for retail responsibilities

PG boogie on Jun 13, 2017
A case has been filed with The Arizona Attorney's Office pertaining to a matter involving a purchase of roofing materials for a private residence: On April 8, 2017, I paid for a special order and received a receipt for the amount with a guaranteed delivery date of; April 18, 2017. I called...

Lowes / water filter

Jamie D. on Jun 12, 2017
Hello my name is Ivonne Drake and I purchased a water filer for my refrigerator on 2 and a half months ago from Lowes. June 8th my refrigerator quit making ice or giving water. Figured it was either the motor or a clogged line. Called a repairman out to fix it. $101.53 dollars later I wa...

Lowe's Home Improvement / Lowe's Home Centers / Refrigerator at Lowe's

Bill R Moore on Jun 9, 2017
It is hard to express the poor quality of service we received from Lowes - I will try. We ordered a refrigerator online. I expressed the difficult place the refrigerator had to be delivered to; I made this extremely clear to the order person - I emphasized it at least 3 or 4 time. No problem...

Lowes / lawn mower

JFlow on Jun 5, 2017
I purchased a Lawn mower from Lowe's in Kingsland, Ga.(Troy-Bilt TB110) On its third use it would not start. After calling the 1800 number they advised me it was under warranty and to take it back to the store. My concern is I had to pay $93 for the replacement of a spark plug on a lawn...

Lowe's Home Improvement / Lowe's Home Centers / carpet install

Strider911 on Jun 5, 2017
Location of incident: Lowe's of Ann Arbor at 3900 Carpenter rd, 48197. I wanted to send this letter because it seems your company has decided to take the approach of ignoring consumers and hoping that people will forget being treated like degenerates. I was Laid off by Lowe's in January...

Lowe's Home Improvement / Lowe's Home Centers / enclosed back porch siding

Gladys Hampton on May 31, 2017
On 5/9/2016 I signed a contract with LOWE'S to install tan siding on the back porch of my 2 flat building. When the contractor came out and removed the old siding, he discovered that the wood was dry and rotten and needed to be replaced. I was contacted by the salesperson and he advise me...

Lowe's Home Improvement / Lowe's Home Centers / availability of product

svh on May 26, 2017
Tried to on-line order a Delta Windemere tub faucet. The site said the rough set had to be ordered but the faucet itself was "available for in-store pick up" I ordered the rough set and chose the in-store pick up of the faucet. Drove 40 miles to the closest store and they wouldn't let me...

Lowe's Home Improvement / Lowe's Home Centers / online ordering

Narayne Rougeau on May 26, 2017
Worst online shopping experience ever. I ordered a mini-fridge from Lowes.com because it's not available in any local store. It came dented in two places -- one on the front near the seal. Today, I get a call from the local Lowe's store asking me to bring it into the store. No! I wanted it...

Lowes / poor customer service

I began in December 2016 ordering new counter tops. The end of March 2017 the contract was signed. After two months and much run around I cancelled the order after much resistance from the local store on Skibo Rd Fayetteville, NC. On May 20th when the order was cancelled a local busine...

Lowe's Home Improvement / Lowe's Home Centers / siding installed on enclosed back porch

GMHampton on May 25, 2017
On May 9, 2016 I signed a contract # 0332607 for $5, 985.00 with LOWE'S to install siding for an enclosed back porch. The day the contractors remove the old siding they discovered that the wood under the siding was rotted and should be replaced. The contractor contacted LOWE'S and told...

Lowes / window installation

bhgoodwin on May 22, 2017
I ordered windows from Lowes in December. I got a cheaper quote from a local company but thought that with Lowe's I'd have more security that the job would get done. It was a fiasco. The Pella windows are beautiful and the initial installation went well, except that they installed one...

Lowe's Home Improvement / Lowe's Home Centers / delivery

izalub12 on May 18, 2017
I hardly ever write any reviews and complaints letters but would like to share this with other customers and possibly save somebody from a disaster and a lot of unnecessary stress. We ordered lumber and roofing from Lowe's in Sylva NC, over 5, 000 $ order over a week ago. We can't get it...

Lowe's Home Improvement / Lowe's Home Centers / return policy

Sha h Roakh on May 12, 2017
I purchase some items from the store. The items in sealed packets but not required. As I lost the receipt Lowe's has chosen not to accept any returns. The customer service department has requested me to on three occasions make an attempt to return the merchandise. The merchandise wa...

Lowes / whirlpool washer

Jacqueline Aston on May 11, 2017
I ordered the washer 2 weeks ago, approximately May 1st, after being without a washer for at least 3 weeks. Arrangements were made for it to be delivered today, May 11. Last Friday, May 5th, I came home to a note on the door saying Lowe's had attempted delivery at 10:00 a.m. My husband and...

Lowe's Home Improvement / Lowe's Home Centers / ordering/scheduling for delivery

madinflorida on May 10, 2017
My landlady wanted to order a stove from Lowes rather than a local company. I went to the store (April 30th) on her behalf to obtain information as to sales price, delivery times etc. Was told If she ordered on the phone by Tuesday we could have it delivered Weds. or Thursday of the first...

Lowes / merchandise purchased but not shipped

Eileen Tschari on May 5, 2017
Dear Sir, I purchased an 11 pcs. Vent kit item # 205855 online and submitted it and received an order # 334116179 after it was processed. I received an email the next day saying that the order was delayed, and was being shipped to the Lowes Amherst, New York store on 4-30-2017. I began to...

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