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Lowe's Home Improvement / Lowe's Home Centers Logo

Lowe's Home Improvement / Lowe's Home Centers Customer Care Service

Lowe's Home Centers Inc.

P.O. Box 1111
North Wilkesboro
North Carolina
United States - 28656

Customer Support Phone Numbers

+1 800 445 6937(Customer Care) 5 7
+1 877 465 6937(Sales & Product Assistance) 0 1
+1 800 444 1408(Consumer, Commercial Business Accounts) 0 0
+1 800 890 5932(Technical Issues) 0 0
+1 866 232 7443(Commercial Accounts Receivable Accounts) 1 0
Work days:
Mon8:00 AM - 10:00 PM
Tue8:00 AM - 10:00 PM
Wed8:00 AM - 10:00 PM
Thu8:00 AM - 10:00 PM
Fri8:00 AM - 10:00 PM
Sat8:00 AM - 10:00 PM
Sun8:00 AM - 9:00 PM

Lowe's Home Improvement / Lowe's Home Centers Complaints & Reviews

Lowe's Home Improvement / Lowe's Home Centers / availability of product

svh on May 26, 2017
Tried to on-line order a Delta Windemere tub faucet. The site said the rough set had to be ordered but the faucet itself was "available for in-store pick up" I ordered the rough set and chose the in-store pick up of the faucet. Drove 40 miles to the closest store and they wouldn't let me...

Lowe's Home Improvement / Lowe's Home Centers / Online ordering

Narayne Rougeau on May 26, 2017
Worst online shopping experience ever. I ordered a mini-fridge from Lowes.com because it's not available in any local store. It came dented in two places -- one on the front near the seal. Today, I get a call from the local Lowe's store asking me to bring it into the store. No! I wanted it...

Lowes / poor customer service

I began in December 2016 ordering new counter tops. The end of March 2017 the contract was signed. After two months and much run around I cancelled the order after much resistance from the local store on Skibo Rd Fayetteville, NC. On May 20th when the order was cancelled a local busine...

Lowe's Home Improvement / Lowe's Home Centers / siding installed on enclosed back porch

GMHampton on May 25, 2017
On May 9, 2016 I signed a contract # 0332607 for $5, 985.00 with LOWE'S to install siding for an enclosed back porch. The day the contractors remove the old siding they discovered that the wood under the siding was rotted and should be replaced. The contractor contacted LOWE'S and told...

Lowes / window installation

bhgoodwin on May 22, 2017
I ordered windows from Lowes in December. I got a cheaper quote from a local company but thought that with Lowe's I'd have more security that the job would get done. It was a fiasco. The Pella windows are beautiful and the initial installation went well, except that they installed one...

Lowe's Home Improvement / Lowe's Home Centers / delivery

izalub12 on May 18, 2017
I hardly ever write any reviews and complaints letters but would like to share this with other customers and possibly save somebody from a disaster and a lot of unnecessary stress. We ordered lumber and roofing from Lowe's in Sylva NC, over 5, 000 $ order over a week ago. We can't get it...

Lowe's Home Improvement / Lowe's Home Centers / return policy

Sha h Roakh on May 12, 2017
I purchase some items from the store. The items in sealed packets but not required. As I lost the receipt Lowe's has chosen not to accept any returns. The customer service department has requested me to on three occasions make an attempt to return the merchandise. The merchandise wa...

Lowes / Whirlpool washer

Jacqueline Aston on May 11, 2017
I ordered the washer 2 weeks ago, approximately May 1st, after being without a washer for at least 3 weeks. Arrangements were made for it to be delivered today, May 11. Last Friday, May 5th, I came home to a note on the door saying Lowe's had attempted delivery at 10:00 a.m. My husband and...

Lowe's Home Improvement / Lowe's Home Centers / Ordering/Scheduling for Delivery

madinflorida on May 10, 2017
My landlady wanted to order a stove from Lowes rather than a local company. I went to the store (April 30th) on her behalf to obtain information as to sales price, delivery times etc. Was told If she ordered on the phone by Tuesday we could have it delivered Weds. or Thursday of the first...

Lowes / Merchandise purchased but not shipped

Eileen Tschari on May 5, 2017
Dear Sir, I purchased an 11 pcs. Vent kit item # 205855 online and submitted it and received an order # 334116179 after it was processed. I received an email the next day saying that the order was delayed, and was being shipped to the Lowes Amherst, New York store on 4-30-2017. I began to...

Lowe's Home Improvement / 2.9 cu. ft. whirlpool coin operated washing machine

Rick Ross on May 1, 2017
Purchased this washer in may of 2015 (mod # cae2743bq ser. # c45030183) and the coin slide mfr by esd failed in october 2016. there is a 2 year warranty on the coin slide and after numerous attempts to get a replacement through lowes and lowes service advantage the washer is still without...

Lowe's Home Improvement / Lowe's Home Centers / samsung range and freezerless refrigerator

from on Apr 29, 2017
I received a range and refrigerator today. The refrigerator door at the top and side is not sealing and coming opened. I called at 1:00 PM today the store plus customer service which spoke to appliance manager Nathen. I was told that the delivery people would be dispatched back to my house...

Lowe's Home Improvement / Lowe's Home Centers / mailing address

Deb Caudle on Apr 27, 2017
We bought a Whirlpool Cabrio washer and dryer, a little over 3 years ago. We bought the 3 year extended plan. A few days ago I called because something is wrong with washer. We were told at store that the extended plan started after manufacturer warranty went out. They now tell us that'...

Lowe's Home Improvement / Lowe's Home Centers / store managers/hr/asms

Abana1 on Apr 25, 2017
Lowes in Pineville Louisiana has lost interest in their employees growth within the store. You can not broaden your skill. It's favoritism within. They put employees in positions that are not qualified and don't have the skills, and the one that does they tell them that they missed it by 1...

Lowes Waipahu / Whirlpool refrigerator

Gil Tavares on Apr 25, 2017
My brother Jeff Tavares bought a new refrigerator from Lowes Waipahu, and also purchased Extended warranty for our Mother Sylvia Dennison in her 80's. My mother's refrigerator broke down with refrigerator and freezer is working on April 17th 2017. My brother Jeff called Lowes Waipahu April...

Lowe's Home Improvement / Lowe's Home Centers / Not honoring special financing offer

Jose Mendoza on Apr 19, 2017
I received a special financing offer of 18 months no interest by mail. It says: " valid in-store only now through 4/22/17" with my Lowe's Consumer Credit Card, $299.00 minimum purchase required. We went to Lowe's yesterday 4/18/17 and got a purchase of $1725 but neither the "associate" nor the...

Lowes / Warranty department

Hobbs4 on Apr 18, 2017
We took our Husqvarna zero turn mower in for repair on April 1, 2017. We were told it was still under warranty and anything electrical or mechanical would be cover 100% and anything else up to $300 would be covered. We were also told we would receive a call before any work was done that we...

Lowes, Holmdel nj / lawn mower/warranty service

Tronguy420 on Apr 15, 2017
I bought lawnmower (Invoice # 09470) at Lowe's on 8/16 and it would not start on 4/17 with loose coils. I called Lowe's Service/Delivery Dept on Friday morning and they agreed to pick up lawnmower. I have a medical condition and could not bring to store. I waited all day Friday (missed...

Lowes / customer service

Helenatkins on Apr 12, 2017
I recently placed an order at Lowes, Governor's Pointe, 9380 Mason Montgomery Rd, Mason, OH 45040 for engineered hardwood/laminate installation. On ordering, I was told 7-10 days and their team would be out to install the product, 1500 sq ft. I paid for the service and explained that I wa...

Lowes / Purchase

LorenaA on Apr 12, 2017
I had purchase from Lowes a Drill and Insurance plan, The person who sold me the insurance took down all my information, I lost my receipt. Lowes is able to find original transaction which it was a drill that I had returned and same day bought a different one with the money they gave me on...

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