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Lowe's complaints 2207

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4:37 pm EDT
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Lowe's 80 Volt Kobalt battery

Unable to obtain a replacement 80 volt Kobalt battery that was included in my packaged trimmer and blower purchase three years ago. Lowe's deferred, citing Kobalt would NOT 'permit' an exchange. I had to contact Kobalt/Lowe's directly. Through no less than four additional contacts and eight days later, my request was denied in whole as I couldn't produce a receipt. (The package was a father's day gift from my wife and children.) They requested photos of both the battery and my trimmer. I complied. Long story short, based on the 'manufacture date', they were not compelled to oblige me. I offered that a 'in- service' date vs. a 'manufacture date' would seem the logical guide. Totally disregarded my suggestion. However, they Did "offer" that I now contact a fifth location in order that THEY MIGHT help produce a receipt. WHY?

I was provided a customer service reference number of 4640033. I have the e-mail 'chain' of these events if you'd prefer. Please advise.

Claimed loss: $125 (?) It should be noted I do NOT desire return monies. I simply need a replacement 80 volt battery in order that my implements are not rendered useless.

Desired outcome: PLEASE send me a 'new' 80 volt Kobalt battery!!

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Update by Keith Gibbons
Nov 09, 2023 10:13 pm EST

Thoroughly confused by your response! Did ANYONE bother to read, in it's entirety, my actual concerns?

As earlier noted, the battery in question is a (larger) Kobalt 80 volt battery provided in a packaged purchase of a leaf blower and weed trimmer (by the same name). It's approximately the size of a small cassette player. There MOST CERTAINLY IS a manufacturer's warranty cited by both Lowe's AND Kobalt! This is NOT, repeat NOT, a battery for a "razor or ink cartridge or a printer"! What an abject foolish and silly response!

The concern is with the time frame regarding the date of manufacture vs. the in-service date. Further, due to a NOW KNOWN "Reliability concern", Kobalt/Lowe's has NOW discontinued selling the 80 volt battery. (I'm told they still possess a supply for warranty concerns.)

PLEASE, PLEASE, PLEASE have someone that can review my earlier complaint and respond in a meaningful and resourceful manner; NOT with a condescending return as was tendered! Lowe's and Kobalt are about to lose a VERY long standing and enormous dollar spending customer! Will you finally help and send me a replacement 80volt Kobalt battery at no additional charge, PLEASE?

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Mr. Helpful
Los Angeles, US
Dec 09, 2023 9:46 pm EST

We are just closing out the file on certain complaints.

Whereas there is no further communication, we can only assume that this complaint has been resolved to the complainant's approval.

Thank you for providing this opportunity.

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Mr. Helpful
Los Angeles, US
Nov 13, 2023 1:33 am EST

Hi Mr Gibbons.

We're very sorry that you found our response confusing. It was not intended to be perplexing in any form.

Be assured that we were happy to respond to your further concerns. By no means do we want to come across as unsympathetic. Unfortunately, the repose is not being posted.

Batteries, both large and small, are considered a consumable. It's assumed that any product one might purchase, that is battery powered, will eventually require battery replacement. If you'll consult your owners manual, you'll notice it specifically is not part of the product's warranty. In order to obtain a new battery, we posted a couple of links to guide you. Be assured they're readily available at rather reasonable prices.

Whereas you seen to enjoy your Kobalt products, purchase a new replacement battery or even have your current one(s) rebuilt. There's no reason for you to continue to enjoy your fine products.

Please know we're very concerned of your continued happiness.

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Mr. Helpful
Los Angeles, US
Nov 10, 2023 11:39 pm EST

Hi Keith.

We appreciate hearing from you again.

You haven't listed the exact model(s) of products you're searching for, so that makes it somewhat difficult to address the issue directly. However, from the warranty section of Kobalt tools owners manual, "This guarantee does not cover damage due to abuse, normal wear, improper maintenance, neglect, unauthorized repair/alteration, OR EXPENDABLE PARTS AND ACCESSORIES expected to become unusable after a reasonable period of use." You are right that this is NOT a razor or printer but it still utilizes expendable pieces such as that of the batteries. Batteries do not last forever. They have a limited use and need to be replaced on occasion. It sounds like this is one of those instances.

If you'll go to https://www.kobaltofficial.com/ you'll find an assortment of batteries and ways of contacting Kobalt directly with any questions.

If you'd rather, you can buy the item second-hand as NOS (new old stock) on sites like eBay or Amazon. This is one example:

https://www.ebay.com/itm/325882215093?epid=12054309324&hash=item4be017fab5:g:A4gAAOSwobtlTr1x&amdata=enc%3AAQAIAAAA4OFxchvADrCN3oXJ6Jjal9wZ7h9%2F9sUYJauULcRr2LbgzxuCWhQkIZlDevEheuhsEHRmRvWtozhlyq9ddvJS2s5TvvmMH44c90uXyqd6qh4XyTTmCnGNaet3G2D9gzQw%2FhUGBe78TFfAEBEjjYsoETNlNqSvxM71mE1h7sSMInaWeNaQoFkI3X7f9A8JGaAxZp4U2bYC16EhNFKRzQVdO4cencL0FD6NyFFgUSPiuNVwig41tAodaTSxsWH91hVKaocEU21RFd6btC%2FvXgYgLFOAkJL%2FExzHWRke%2BGlHqk9X%7Ctkp%3ABk9SR6q91sr3Yg

That should resolve the issue fairly easily. Please let us know if it does not.

Many thanks for staying blue.

M
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Mr. Helpful
Los Angeles, US
Nov 04, 2023 11:12 pm EDT

Hi Keith.

We sure appreciate hearing from you.

Batteries, like the one you're referring to, is considered an expendable item -- somewhat like a razor blade for a razor or ink cartridge for a printer. It is not something covered under the manufacturer's warranty, let alone, three years.

If you'd like to provide the model of battery you're trying to locate, we'd like to assist.

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11:34 pm EDT
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On Oct 11th, my 95-year-old mom purchased the product noted above. It was originally to be installed on Oct 13th. However, the installers did not install it and left the machine in her living room. She later called the store that same day to find out that the installers would not remove the sliding doors to put the washer in. I understand, but for the...

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12:26 pm EDT

Lowe's Delivery of the item I purchased.

I purchased a stove in the early part of October and my delivery was supposed to be on 10/30 from 11:00AM-3:00PM, but I decided to call around 2:00pm to make sure it's on track to arrival. Then I was told there was an accident on the Turnpike and all deliveries were cancelled. I was not happy with the lack of communication. I got a text the day before letting me know that it's as scheduled so I assumed everything was planned accordingly. Not only did I feel I had to wait at least over 2 weeks for the item, but now this situation. I am very disappointed. It's rescheduled for today from 9:30am to 1:30pm and hopefully it's taking place. It's now 12:24pm.

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12:17 pm EDT
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Escalate this: oct.23rd 2023 new amana washer/drier delivered to my home.Installer broke water pipe to washing machine. Shut water off at main. I was told repair done following day, tues.24th... Total misinformation. Was then, told 'i' needed to hire plumber, to cap off water pipe, if I wanted household water... So, I did just that... Then got a call...

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12:13 pm EDT
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Lowe's Riding mower

On August 28, 2023, I ordered a Riding Mower from Lowes. It was delivered August 30, 2023. The third week it would not start. Thinking the battery was the issue, I put it on the charger. The next day it started. The next week getting ready to mow, the mower would not start, I called Lowes to see what they would do. They give me a phone number to call to get the people who delivered it to bring me a new mower and pick up the one I have. I never heard back from anyone. I started calling around and after several hours and many different people I was told that the 30 days pick up had pasted. Als, I want is a riding mower that runs every time. And someone that will make this wright.

PLEASE PLEASE HELP ME.

Desired outcome: Make Lowes fix this issue. (I have no way to transport to Lowes)Or give me a refund.

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Mr. Helpful
Los Angeles, US
Oct 30, 2023 8:17 pm EDT

Hi Mr Harrington.

What was the brand and model of the unit you purchased? We'd like to make sure you get properly helped.

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7:53 pm EDT
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Lowe's Overcharged delivery fee / Leo Paiz

Hello,

The item is clearly marked as $648.00 with free delivery. My newly issued Lowe's credit card was grossly mischarged. The salesperson said don't worry we will correct. The 'correction' priced the item correctly, then was I was issued my new credit card 'credit', then I was erroneously charged a $99.00 delivery fee. Lowe's owes me the erroneously charged delivery fee. I have taken the time to go to the store several times and spoken with several so called 'managers' that have stated that I am owed the mischarged delivery fee. All the employees blame the computer system and mangers that do not know how to operate the said computer system.

Daniel Haughton has ignored all my written request for refund and stated I was not charged a delivery although the receipt clearly shows the charged delivery fee.

[protected]@LeoPaiz.com

I can provide a .pdf copy of the receipt.

[protected]

Claimed loss: $99.00 plus the interest charged on my Lowe's credit card

Desired outcome: my Lowe's synchrony credit account to be credited the overcharged $99.00 delivery fee plus the interest charged on said amount. I have been trying to resolve this issue since 8/16/2023!!

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Mr. Helpful
Los Angeles, US
Oct 28, 2023 12:37 am EDT

Hi Mr. Paiz.

We appreciate hearing from you.

The system will show the delivery fee but then credit the amount back so you're not being charged. The reason this is done is to give credit to delivery but credit you back for the promotion.

Please make sure to provide any applicable payments required to avoid late payment charges and/or interest fees.

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2:37 pm EDT
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I ordered 30 sheets of plywood to be delivered the first of October. I choose the time of 12-4pm as a delivery window and asked to be notified 1 hour prior to delivery, and I let them know that any size truck could pull in, including a semi since I have several semi's that are in and out every day. I got a call the day before the delivery and all wa...

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3:48 pm EDT
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This morning I was shopping for office supplies and a plumbing item. I stopped at a Home Depot store because it was right beside the office supply store that had my item. I would tell you that I shop almost exclusively at Lowes and Ace Hardware, but this morning was an exception that I assure you that I will NOT make again. I found several of the...

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11:08 am EDT
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The problems I had with my order #[protected] place on 10-21-23 at Lowe's in Oxford Alabama over the weekend should have been easily fixed. You should TRUST your managers or even Customer service to either do inventory transfers or transfer the point of sale. That would have been very simple. We have already been without a washing machine for over 2 week...

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4:32 pm EDT
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I purchased a deck installation in June 2023. First contractor was scheduled to show up June 2023, never showed up. I had to call and find out why. I was then notified that that contractor no longer worked for lowes. July/August 2023 second contractor was to show, never showed. Been waiting since then for third contractor to come today October 23, 2023...

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5:29 am EDT
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This is the letter I wrote to Marvin and the corporate office that has been ignored for almost 2 years. Dear Marvin, My name is Tara, I'm a pro sales specialist at your Carbondale Lowe's #0493. I'm a single mom of 2 beautiful girls. I also happened to have a couple of health conditions that cause me to have disabilities. This has never been a huge problem...

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10:13 am EDT
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I have been trying to register my father for military discount that he has earned for his service to this COUNTRY. I have applied on line multiple times and via IDme and both attempts were denied / for unable to read his veteran's card. His card is old, and yes it is still legible. So I fall to understand why it is being denied. This same card is valid...

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10:40 am EDT
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Lowe's Refrigerator

In October 2023 I purchased a refrigerator from the Ozark Missouri store. Less than 30 days of purchase had to call for repair. They told me 5 days now they call said two weeks. I have spoken with several individuals and can get no help just pass me on to the next number . I paid cash for a brand new fridge got a piece of junk . I saved months being elderly and disabled to buy this defective fridge. I need some help I want to resolve this situation as it’s causing me to have heart problems and taking nitroglycerin for the pain trying to not have heart attack.

All I need is to return it and get a refund as a replacement would be no better as these models apparently are junk according to the repair guy. Please help me.

Desired outcome: Please refund me my money .

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Mr. Helpful
Los Angeles, US
Oct 20, 2023 6:37 pm EDT

Hi Nan.

Please take the time to consult with a doctor. Your health is more important than any Appliance.

Unfortunately, Lowe's is under contract to only accept product back within 48 hours, after which the customer is required to work with the manufacturer.

If you'd like to provide us with the manufacturer, we'd be happy to assist.

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1:19 pm EDT
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Lowe's " Lawn Tractor bought Lowes deliver a u"Newsed Tractor.

Order [protected] 10-11-2023 Husqvarna 54" lawn Tractor.

I purchased a "New" lawn tractor. Delivery delayed, no notice prior to delivery. Delivery people left before we could examine. There were many scratches. The battery dead, and 23.2 hours on the meter. Lawn supervisor (a male) told my wife Lowes will not charge a battery prior to delivery. I went to Martinsburg Lowes, was told to go home get battery and they would swap. Told Return desk not good enough "New" tractor has 23.2 hours already. Talked to supervisor Whitney, to try and reach an agreement, she offered $200.00 as compensation. I felt that this amount was not satisfactory for a used tractor. Lowes will pick up on 10/19/2023. am very disappointed with Lowes.

Desired outcome: a bit more honesty. Total refund expected

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12:56 pm EDT
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I had to file another claim on my Frigidaire FG4H2272uf. The ice maker has not worked since I purchased in May of 2022. I put in a second claim on 10/12/203. Told 2 days someone would contact me as of 10/16/203 not a word. Called again they resubmitted claim two days later not a word. Called again I was told it was being escalated for possible replacement...

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10:07 am EDT
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Lowe's Hot water heater/relief valve/run off hose

Hello,

We purchased a 40 Gallon hot water heater 4-30-20 and we got a call from a tenant stating they had mold on the closet wall. After further investigation, we noticed the relief valve had failed and thankfully the overflow 3/4' pvc drain attached to the relief valve was installed and we had it ran through the floor and ran outside. After removing the drain line, we noticed a small nail was put through the fitting that screws into the relief valve to hold the 3/4" pvc in place. Never seen that before, it should have been glued! Anyways, with that pin hole, the water made its way outside the 3/4" pvc and went all over our tenants floor causing the mold, floor swelling up and plywood soaking wet. This 3/4" pvc run off tube Item #71680 Model #100DT is what caused all this damage. I have added a picture of the fitting with the nail in it! Please email David @ [protected]@yahoo.com

Desired outcome: Now we need to replace flooring, sheetrock, trim and possibly subfloor. Easily a couple thousand dollars worth of stuff. What can you offer us!? A gift card to help with material cost? Thank you for your time!

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Mr. Helpful
Los Angeles, US
Oct 20, 2023 6:39 pm EDT

Hi Mr. Dye.

Contact the Lowe's location you purchased the unit through.

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dave dye
, US
Oct 18, 2023 9:01 pm EDT
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Who do I contact?

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9:11 am EDT
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0n 10/13 i placed a order for all new appliances(order #[protected],invoice#82825) everything in stock and said would be delivered 10/15,then got email that said 10/16.on 10/16 got email that said washer was damaged,that changed date to10/17,well they showed up and the only thing they brought was the washer.i called and they said they have no record of the...

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3:51 pm EDT
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Bought a fridge there almost 2 yrs ago. Signed a service agreement with them. Big mistake. I have a minor issue with the freezer, so I've been trying to get service. Right now, it's not possible (yes, not possible). Why did I sign a service agreement, again? The first company was useless. The guy didn't help. Told me the freezer door was warped. Installed...

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9:10 am EDT
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On 10/16/2023, I placed an online curbside pickup order. Order#[protected] for paints and Beadboard. I received a message at 2:41 P.M. stating the order was ready for pickup. I get to the store around 6:30, park where the sign shows on #4 use my email to show I am there for the curbside pickup. I wait for around 20 minutes nobody comes out. I go in the store...

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3:15 pm EDT
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signed contract to getting siding installed on my house through lowes on april 26, 2023 as of october 16 2023 still no siding wrong material ordered several times, no communication fro lowes or contractor in regaurds to when this is going to be done. was told corprate was going to call me to try to settle this but no call from them. i need to talk to...

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About Lowe's

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Lowe's is a home improvement and appliance retailer offering a wide range of products for DIY, construction, and home renovation projects. Their inventory includes tools, lumber, fixtures, garden supplies, and appliances. Services include installation, repairs, and project consultations. Lowe's caters to homeowners, renters, and professional contractors.
How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

Overview of Lowe's complaint handling

Lowe's reviews first appeared on Complaints Board on Aug 31, 2006. The latest review Windows and sliding door installation was posted on May 29, 2024. The latest complaint Don't Buy Craftmen Lawnmowers was resolved on Oct 10, 2023. Lowe's has an average consumer rating of 1 stars from 2219 reviews. Lowe's has resolved 243 complaints.
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  2. Lowe's phone numbers
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