Lowe's
Reviews and Complaints

Account Number: [protected]

On 5 September 2022, I purchased a GE Profile Countertop Convection/Microwave Oven on-line from Lowe’s.

Model # PEB9159SJ3SS

Serial # MT200239A.

- On 7 September 2022, I went to Lowes to make arrangements for the oven to be delivered and put in place. The oven weighed 40 pounds and I was not able to lift it. The salesman was very helpful and arranged for the oven to not only be delivered, but to unpack it and place on shelf.

- I attempted to bake some muffins, about half-way through the baking process I could smell burning. I stopped the timer on the convection oven opened the door and smoke billowed out. The kitchen and the house was filled with smoke. The back of the oven was burnt. The muffins were solid black, burned all the way through, looked like hockey pucks.

- The next day I went directly to Lowe’s and explained the problem.

- They agreed the unit failed, scheduled a pick-up date and ordered a new oven: both scheduled for 26 October 2022.

Order# [protected]

Model # PEB9159SJ3SS

Serial # FT200442A

Purchased: 10 October 2022

Delivered: 26 October 2022

The second new oven was delivered on 26 October 2022. That afternoon I again attempted to bake some muffins. Due to the experience with the first oven, I kept a very close eye on the baking process. At less than half the baking time, again the muffins were burning with smoke inside the oven.

On 27 October 2022, I went to Lowe’s to request assistance. I wanted to return the oven and order something new. it was recommended that I contact GE regarding this problem. Spoke with Malcolm White, Assistant Store Manager. He gave me his business card and asked that I contact him and let him know the results of my call to GE. That afternoon following my call with GE, I sent an email to Mr White outlining the steps to be taken, per GE.

Called GE, 27 October 2022 at about 1:00pm.

- I spoke with Alexis at GE Appliances [protected]). She checked to see if there were any known issues with this model oven and found nothing.

- She recommended a serviceman come out to check the oven and determine what the issue is. This is a local company and they will call within 24-48 hours to set up an appointment.

- There is a service charge for this service: Alexis told me there would be a one-time refundable fee of $5.00.

- However, I received an email from “Just Answer” with the following info: "You were charged the one-time $5 join fee and the $37 membership fee (Order ID [protected]-910). This membership renews automatically and the membership fee will be charged each month until you cancel."

- Definitely not what I expected after purchasing a $700.00 oven that doesn't work completely.

1 Nov 2022 @ 1500

Confirmation # [protected]

Called GE again at [protected], and spoke with Sharon.

- Told her about my call on 27 Oct 22 and that I had not been contacted by a local service company to set up an appointment to check the new oven.

- There was no record of my call to Alexis on 27 Oct 22

- Told Sharon that I’d not heard anything from a local serviceman, and mentioned the two charges from “Just Answer”.

- Sharon told me that GE does not charge a fee for setting up a service appointment, and to contact my bank to have the charges removed. I contacted Chase and the charges were removed on 2 Nov 22.

- Was on the phone with Sharon for at least 45 minutes; several times she placed me on an extended hold, attempting to find an answer for me.

- She apologized several times, and told me that I’d been assigned to a locating team, who would find a service company in the local area.

2 Nov 22 @ 0950

- Had a call from the locating team, my case had been referred to a local company who would be contacting me to set up an appointment: Authorized Technical Service (ATS).

-

5 Nov 2022 @ 0820

- Called GE [protected]), spoke with Laura. Gave her the Confirmation Number # [protected], and explained by situation.

- She checked the notes with this claim and had no explanation as to why the company had not called me.

- She gave me the number of ATS, [protected]) and suggested I call them.

- I checked the ATS website and found that they are open on Saturdays, [protected]. So I called and left a message with my phone number, letting them know that I’d been referred by GE. Also that I’d been informed they’d call on 2 Nov 2022, but I never received a call.

- The answering machine stated that if the message was left during normal business hours, they would return my call within 30 minutes.

- I did not receive a call

6 Nov 22, 1550

- Received a reply email from GE: “A member of our support team will reply as soon as possible.”

8 Nov 22, 0715

- I had a call at 0715 from Leopoldo this morning from the service tech about the oven. He said he'd be here between [protected]. I called them back and told them I had an appointment today and could we make the appointment for tomorrow. He said they are only out in this area on Tuesdays, so there was no point in waiting another week and still miss swimming, so I told him to come today.

- Leopoldo arrived at about 1140, spent about 15 minutes here, didn’t look at the oven. I explained what I’d encountered the day it was delivered with the burnt muffins. He said he’d order parts, a temperature control and I think he said a probe.

- They only come out to this area on Tuesdays, so it will the convection portion of the oven.

- From 8 Nov 22 forward, I never heard anything from ATS. No notice that the part had been received or when they would come out to fix the oven.

8 Nov 2022, 1227

- Had a call from Kyle, GEA, checking to see if ATS had called to set up an appointment.

- “This is Kyle from GEA consumer relations and I wanted to follow up with you after I left the voicemail for you directly. I am the case manager directly that was assigned the case file after the email was received. Feel free to reply to this email directly just make sure to not alter or change the subject line after replying to ensure it is attached to the case file directly.

Kyle S

GE Appliances

Case # [protected]”

15 Nov 2022

- I did not hear from Leopoldo, Service Manager, with ATS today. Apparently they did not receive the parts that were ordered to fix the convection portion of my oven. So another week has gone by. This issue has been going on since 5 September 2022. I think I've been more than patient through all of this, but my patience has worn thin. If the convection portion of the oven is not fixed and working by the close of business on 22 November 2022, the oven will be returned and a complete refund requested.

- A copy of this message will be forwarded to Malcolm White, Assistant Manager, at the Lowe's at 1800 W. Valencia, Tucson AZ 85746, phone [protected]. I've been working with GE since 27 October 2022 on the issue with this second oven. And now we're a week away from Thanksgiving. Since the oven was delivered almost a month ago, I may need your assistance to facilitate the return and refund of the oven.

22 Nov 2022

- Once again, I did not hear from Leopoldo, ATS today, regarding the issue with my GE Profile Convection/Microwave Oven. I've not heard from ATS

since 8 Nov 2022.

- It's been nearly 3 months since this all began on 5 September 2022. I think I've been more than patient up until now. However, I'm done waiting. After the Thanksgiving holiday weekend, I will be going to Lowe's to return the oven and request a refund. Please let Authorized Technical Services (ATS) here in Tucson, that their services are no longer required, that I'm returning the oven.

- “This is Kyle from GEA consumer relations and I wanted to follow up with you after I got the email and I totally understand and would do the same thing if I was in your position. I will update the ticket as I am not in contact with ATS but will get the feed get the issues noted, thank you and have a happy holiday.I will place the case on standby and if I get a reply I will review and reply, thank you again for letting myself assist in the case file where I could.”

28 Nov 2022

- I went to the Appliance Desk to request refund and to set up a pick-up date for the convection/microwave oven I was referred to Customer Service. Went to Customer Service. The clerk was not sure how to proceed and called someone in management. She was informed that I need to contact GE to obtain an RA Number.

- Called GE 29 Nov 2022, [protected], and spoke with TY. She informed me that GE does not give RA numbers to customers. The store where the oven was purchased is required to call GE and obtain an RA number, noting that they were aware of this policy.

- “This is Kyle from GEA consumer relations and I wanted to follow up with you as I had a follow up to touch base with you today. I see where you spoke to my fellow rep and she is accurate in advising to have the dealer call in to the proper avenue and they are able to request the RA number as that is not provided from this department.”

1 Dec 2022

- Went to Lowes, asked to speak with a Manager. Malcolm White came to discuss the issue with returning the oven. I showed him the email from GE Consumer Relations stating that the seller is responsible for obtaining the RA number. Malcolm requested that I forward the last email from Kyle to him so that he can contact him.

- As soon as I got home that afternoon I emailed Malcolm the information he requested.

Maggie Wilson-Sands

Thu, Dec 1, 1:42 PM (2 days ago)

to Malcom.White



- Hello Malcolm,

-

- Noted below is the information you requested, along with some phone numbers for GE. Once you have the RA Number, it would be appreciated if you could email the date of pickup of the non-working oven.

-

- Thank you for your assistance in finally getting this resolved!

-

- Sincerely,

- Maggie Wilson-Sands

- *******************************************

- GE Main Number: [protected]

-

- GE Consumer Relations: [protected]

-

- GE Email Address, Consumer Relations: [protected]@geappliances.com>

-

- [EXT] Re: GE - Appliance Complaint [Case Number: [protected]] [ ref:_00D4PxZeh._5004P25JIuN:ref ]

-

General via 2s1zz56y93pg.4p-xzehuae.na132.bnc.salesforce.com

Wed, Nov 30, 2:16 PM (23 hours ago)

to me



- Good afternoon

“This is Kyle from GEA consumer relations and I wanted to follow up with you as I had a follow up to touch base with you today. I see where you spoke to my fellow rep and she is accurate in advising to have the dealer call in to the proper avenue and they are able to request the RA number as that is not provided from this department. I also see that the service call that was booked for the 13th has been cancelled. Feel free to reply to this email directly just make sure to not alter or change the subject line after replying to ensure it is attached to the case file directly.

Kyle S

GE Appliances

Case # [protected]”

6 Dec 2022

- Called Lowes and spoke with Malcolm again. He stated that he’d not received the initial email. He requested that I forward that that email to him again, and we confirmed that I had the correct email address.

9 Dec 2022

- Since I’d not heard from him, I went to Lowes again to speak with Malcolm to determine where the issue stood regarding obtaining a RA number and when they would be coming out to pick up the second oven.

- Malcolm is off until 11 Dec 2022.

- So another week has gone by. I’ve not been contacted by Malcolm and have no idea where thing stands with the return of this convection oven.

I think I’ve been more than patient with both Lowe’s and GE. Two Profile Convection/Microwave Ovens that failed, the convection portion does not work. It’s been 3 months since all of this started with the purchase of the first oven. And it’s been 6 weeks since the issues with the second oven began. I’ve done everything Lowe’s has asked of me, but patient has run out. I would like for this issue to be resolved quickly.

I noticed my refrigerator was failing to stay at temperature, so I went to Lowe's on 5 December 2022, and bought a new unit. Delivery was scheduled for 7 December. When the delivery people showed up, the lead person came in and looked around, said he could not deliver because there was no shut off for the water line that services the ice maker and water dispenser. He claimed that what looked like a shut off valve was not. I hired a plumber, who immediately recognized that it was in fact a shut off valve, but he installed a new anyway, since he was here and I had to pay for a service call. Delivery was rescheduled for 8 December, and when I received the 30 minute heads up call, I was told they did not have a new unit, but were supposed to pick up the old one. I went to the store, and after nearly an hour, during which they were told a different story, that the unit was damaged and could not be delivered, a new delivery date of 10 December was the best they could do. Meanwhile the fridge is now not cold at all, and the food is spoiling and will need to be tossed. I want to know how to get reimbursed for my food loss. I called "customer care" twice to no avail. I twice got transferred to someone else who could not help me. I have given up and am trying this method.

Many dates & times the pro desk has no loaders or (TRY CALLING THE ESTERO FL store see what happens. good luck ) employees to help contractors and or the customers. Have been doing business at that store for 15 years Have seen many mangers come and go. ((((((THEworst we have seen it. ))))))) There delivery service is awful. They do not bother to call u if your delivery is going to b late or delayed...Have spent $1,000.00 ' s in that . WILL ONLY USE THEM FOR STOP AND GO..items no large orders.

Visited The Lowes at 9191 SW 137 Ave, Miami, FL on 12/7/22. Garden center is aweful. I went on the internet first to see if they had rubber mulch. It said they had it. When I went to the store,they didn't have it. The rep said she didn't know what that was. Another rep said he was busy. Then I wanted to buy a couple of planters. There is so much disorganization I couldn't believe it. All the pots are out of place so what I thought was $14.98 was $39. The other was $14.98 in the $5.98 section . I called for the manager. Darius I think his name was, offered a 25% discount. Seemed uninterested. I refused. Don't go to this place. Check all the prices. Everything is in disarray. Now I'm trying to submit my review. It won't let me. I guess they don't want you to know how bad it is. If I could give them zero, I would.

I went to Home Depot. Got a huge pot on sale $13.02 from $49.98. Awesome.

On November 25th I purchased a Range and Fridge from Lowe's Delivery was supposed to be November 29th. Between 8am-12pm. The delivery drivers showed up at 10:30am wreaking of marijuana. They proceed to tell me that they would be dropping off my appliances but could not remove the old ones, which I paid $80 to have them removed and an extra $20 to have the range hooked up. I told them I have no where to put the new appliances unless they removed the old ones. They told me the best they could do was to put the old stuff in my front yard since the truck was full. I asked them when would they be able to come back and get the items out the yard they stated they didn't know. I told them that was unacceptable. I called the delivery office and spoke to the manger (Gary) he told me they would be returning around 7pm once the truck has been cleared out to be able to put the old appliances on the truck and deliver the new items. They never showed back up so my food sat out from 8am-7:30pm I called the corporate office and spoke to Terri I was given a case number [protected] She stated she would reach out to the store and have someone call me to reschedule. No one never called me. I then called corporate and spoke to Sergio he said my case had been escalated. I finally got a call from Jemar stating they could deliver it December 2nd with a window of 8am-8pm totally unacceptable. I requested a refund because I refuse to miss another day of work to due to a large window. I then had to speak to a lady named Rudy, she said she could give me a 10% discount on future purchase. What a joke I missed a whole day of work on the 29th and left all my food out for 12hrs and they wanted to only offer me 10% as if I would ever shop there again. The delivery service they use is very unprofessional.

I have spent over an hour 4 different times in the past 2 days trying to get ahold of customer service [protected] to return unused soffit which online it won't accept the return. The one time I was able to speak to a human she said she would have someone call me to arrange pick up and they would take care of it. That did not happen and now the only thing Lowes does well is not take your call.This occurred 12/04 and 12/05 I have wasted 5 hours of time on hold for no one to ever pick up, This includes the other Lowes in Cape Coral at [protected]. It appears these stores purposely don't answer their phones and don't allow voicemail. This is in regards to order [protected]. How does a company survive with this type of service?

My name is Steven Norton and I purchased a refrigerator from Lowe’s on Friday and was having it delivered on Monday. While checking out the computer froze and lost my delivery for Sunday. I said that’s okay I can wait till Monday. I have not had a refrigerator for 6 days at this point. Today they come to deliver my refrigerator and they goto a house a mile down the road and said they couldn’t if find my house. I specifically sent directions and I was told they went on and would not be able to deliver today. This was at 10 and the window was 8am-12. I have supported your company and even worked for your company as a manager. I’m deeply sad that your customer care has gone down the drain and continues to get worse. When I spend $1800 I expect service. If your delivery team is not able to read house numbers that is a problem in its self. You can’t depend on people to use their brain at Lowe’s anymore and they rely on gps and technology. You need better talent and if you would treat your people better you would see them engaging with customers. Now you have lost my sale because I’m going to cancel and pick up something from your competitor. In a time like this you really need to rethink things and how you can take back the market share you have lost in Columbia Sc.

I ordered a decent amount of lumber to start phase 1 of a project inside my home. 2x4's 2x10's 1x4's, 1x6's etc... Order was placed on Oct. 31, 2022 and had a delivery date of 11/1/22. This was awesome at first... because it didn't happen then or the 8th, 10th or 15th.. and 17th... I did receive some of the order on the 18th but only about half of the order. I have made several calls to the store and to corporate to no avail... no call backs and no resolution. The assigned store for delivery had the missing lumber in stock at the time of delivery also. I have now been waiting 5 weeks for a simple delivery and have gotten nothing but essentially rude and unprofessional behavior from the company as a whole. Corporate has said that the store has to fix the problem, yet the store is the problem. Not a single person from Lowes has initiated any contact with me in regard to their callous disregard for customers. I spoke with a representative on the corporate side and voiced an opinion that this was tantamount to theft of services and as a result the store will not discuss any remedy to my situation where they have billed me for the entire order, cancelled deliveries and complaint cases. I am thoroughly disapointed in their daily treatment of customers.. I feel as though corporate is allowing bad behavior in its stores.

I just purchased a washer & dryer for over $1300.00 from your Mansfield, Ohio Store. I was told that they would be delivered and installed. I was very disappointed when the 2 guys brought them and only took them to the basement and did not hook them up. The one guy said my pipes were corroded and they said the dryer hose was too small and I needed to get a metal L part and they just left. I had my son-in-law come over the next day and hooked up everything without needing the metal L piece and the washer lines just needed wiped off. I really felt that they did not want to do the installation and the one guy said they just deliver nothing else. If you are only delivering the items and not installing them, you should state that not leave me to believe that they will do it all. So, you have false advertising when you say delivery and installation. Also, I have several scratches on the dryer.

I have already told my dilemma to several of my friends and told them to be very weary of the installation that you offer, because it is FALSE. I am not very happy and will think twice before buying anything else from Lowe's.

This is Steve Barber in Tishomingo, Oklahoma. Over the last five years I have spent close to 50/60 thousand dollars with Lowes. I could have easily spent that money at many of your competitors instead. I recently paid to have you (Lowes) to come to my residence and measure for window blinds. Weeks later they were installed. Now I am not a perfectionist, but after looking into a recent accident that my wife had with blinds in our bedroom, I realized how poor of a job was done. The headers on the frame works were designed or cut to short. Either way they are to short and when you try to open or close, they can slide out of the framework and come crashing down. This happened to my wife and broke a new set of blinds. I went to the Ardmore store, where we purchased them with our complaint. They were very understanding,but after talking to management they gave me a number to contact the installer. Now I didn’t hire this guy to do the job, I hired Lowes and I really have a problem with the idea of me having to chase down this installer that Lowes hired. If this is how Lowes is going to treat their customers, I will definitely take my business elsewhere and will never recommend Lowes to anyone. If I don’t hear back I will take it that after the purchase Lowes really don’t back their work. I am really disappointed!

Steve Barber

Tishomingo, Oklahoma

[protected]

I specifically purchased this ac because it advertises as having dehumidifier and it does not. It has a "Dry" option which is merely enabling the following settings: "Cool" and "Med", and disables the shutoff function.

The only way it dehumidifies is by continually cooling and without turning until you turn it off. THIS IS NOT HOW A DEHUMIDIFIER WORKS. I've used dehumidifiers. My last ac had a proper dehumidifier which did NOT need to continually cool to dehumidify. In fact, dehumidifiers typically ADD to the temperature.

It was cool last night but very humid so I tried to use this Dry function. The air blasts out so cold and there's no way to adjust anything in Dry mode.

The temp went down from 80° to 75° very quickly and meanwhile the humidity only went down by 2% from 67% to 65%. What if you fall asleep? It will be 40° when you wake up? And the humidity will still be high? Will you have icicles in your room?

ALL air conditioners dehumidify when cooling. The only difference is they stop cooling at your temp preference.

This is deceptive as its description says dehumidier. On the box too.

But it isn't a dehumidifier! I'm so annoyed for all the hours of research I did, plus the cost, plus lugging the 60lb thing around plus involving 2 other people

I've had to hire an installer and paid $175 on top of the $315+ cost and I still don't have dehumidify.

Lowes only returns unused items or appliances after 48hours. I'm not clear on their policy since I can't get them to answer the phone.

I bought a toilet at Lowe's store in Franklin, Tennessee on November 7th and asked to have it installed by a Lowe's recommended vendor . I paid $175.00 for installation and was told that ARS ( the Lowe's vendor) would contact me and schedule date with a week to install. Sounded great and that would be excellent customer service. ARS txted me that the installation would be November 14th.

On November 14th, ARS texted me that the installation would be Dec 1.

We called ARS number on November 14th and asked if the installation could be done sooner and they said ok and scheduled us for November 22nd. When November 22nd arrived, ARS texted us and said installation would be November 24 at 5:00 pm ( That is Thanksgiving day)

On November 22 I went to Lowe's in Franklin and asked for store manager and got the assistant store manager -Greg Grizzell. I explained the problem to him and he seemed concerned. He said he would make a call to ARS and get this resolved. He said he would call us by Friday November 25th with an answer.

He never called us. Guess he just did not care that he had a frustrated customer! Meanwhile November 24 th came and ARS texted us and rescheduled the installation to December 1.

Being very frustrated and upset with Lowe's and ARS , we went back to the store on November 26 to talk to Gregg. We asked for him at Customer Service and were told he was coming . After waiting ten minutes for Gregg, I was told he went to lunch/dinner but if I left a message he would contact me that evening or the next day. I left a message with my phone number and asked to please be called. Well NEVER did get a call from GREGG . ( great representative of your store management personnel)

meanwhile December 1 comes and ARS texted me and said they mover the installation ti JANUARY 1 at 5:00pm...THATS NEW YEARS DAY>...

I called the Lowe's store tonight , December 1 and was told Gregg had left for the day and no one could tell me if he would be in on Friday December 2...

WOW...So My installation has been rescheduled 6 times and I have been ignored/frustrated twice ( tomorrow will be my THIRD visit to the Lowe's store to see GREGG) HELP! Is this really the image of customer focus and

customer attention that LOWE"S wants to present ?

I need help and would like a call and resolution of this issue. I bought your product and paid to have work done and it is not happening...I have now spent a lot of my time ( definitely a couple hours ) trying to get this done and no one is listening...

Can you help?/

VInce Barnes

[protected]@comcast.net

413 Fontaine Drive

Franklin, Tennessee 37064

[protected]

On October 7, 2002, I ordered a washer and dryer from Store #582. I took delivery on October 11, right after they left I tried to do a load of laundry and found out the dryer was not working. I immediately called in and told them. They told me they could not promise me a new delivery date because they were in the middle of inventory and it could take 7-10 days. I told them I could not wait, and I went into store #582 on 10-14, they did not have any in stock, they told me there were 2 in Cape Coral and 3 at Store #2221. They went into the system and noted that I needed my broken dryer to be picked up. I then immediately drove there and purchased a new one, pick it up in my van. On October 18th, Lowes came and picked up my broken dryer I took photos of the men and the truck because they would not give me a receipt for the dryer pickup and acted weird, they could not speak English. They said they were there to deliver a dryer, I said, NO, I already bought one and he insisted I ordered a new dryer, I said, NO, there is a mix up... you are here to pick up the broken one. I already have one, see... I took him into my laundry room and showed him. He took a picture. So, they picked up the dryer and left. I cannot get Lowes to reimburse me for the dryer because they claim I received a new one, I never received a new one, I picked the new one up at the store directly. They have since called me 4 times to pick up the dryer and I have explained 4 times, that they have already picked up the dryer and I have photos to prove it. The store manager made me feel like I stole the dryer and I am lying. I am 70 years old and was never so humiitared in my whole life to be accused of stealing a dryer. The only ones that stole the dryer are the men who picked up the dryer. Lowes has to perform an internal investigation into these two men... they are the theives.. they are the ones who took the dryer. Please help me resolve this isse..

My name is Ellen Robinson and i purchased window from Lowes in November last year. initially I was told that window would be installed in February 2022, but it was delayed until June 2022. Due to the unfortunate circumstance my window frame was broken-and the installer company replaced it with a plain unfinished piece of wood. I informed the installation team about this in June after the occurrence. It was also discovered that one other window was incorrectly measured. the quality of work is sub- standard.. and I need some resolution. it s been and ordeal and i need to initiate a complaint.

Best regards,

Ellen Robinson

[protected]

[protected]

[protected]@yahoo.com

Tara Gentry
4309 Pinewood Ln, Matteson, IL [protected]
[protected]@sbcglobal.net
[protected]
Re: Thermostat Item #869290 Model# T3017US Ordered November 17, 2022
7:05 am via Lowes.com website. Paid via PayPal (Chase Freedom Card).
$179.00 Thermostat Item #869290
$49.00 Installation cost
$34.97 Extended warranty cost
Total: 262.97 (Has not been charged)
Lowe's stated 1-4 Business for delivery of Thermostat.
As of today11/30/2022 no attempt of delivery has been made. No calls or any type of reference to where my thermostat is.

I've made 4 calls to Lowe's customer care they do see the order,but have no idea why it has not been shipped to me.
The installation date has been changed 3-three times, due to non-delivery of the thermostat.
To cancel and reorder the thermostat it will cost me an additional $70.00+ because the sale price is no longer in effect. That's all they can tell me.

I ordered 3 tool boxes and scheduled delivery to me home. The delivery company was to call me before they arrived, they did not and I had to hire a moving company to move the tool box to my garage. Every time I call the San Bruno, CA store, I'm on hold for a minimum of 20 to 30 minutes. I can not email the store and the delivery company does not answer the phone ever! I'm so disappointed in Lowe's customer service, I'm going to close my account.

Contract #0290440520171130044001

Ge model Gud24essm1ww

I filed a claim on October 7th. Part needed is the drum and it is on back order. I have called at least 30 times to get this escalated but have not received a call or email back. It is extremely frustrating. Two months and we still do not have a washer and I get info from the service protection department. The service provider just tells me that the part is on back order and that I need to speak to the insurance company. I call and get the whole "we are so sorry for the inconvenience" but no one contacts me back.

I need to speak to someone to put in a complaint and get this resolved.

I have 3 different appliances that I purchased at Lowes and have protection plans.

PLease have someone contact me ASAP.

[protected]@yahoo.com

I ordered a whirlpool dishwasher online on november 19th. Scheduled delivery for november 25th, because I had that day off for the holiday. 4pm deadline came and went. I called the service number the gavemeanother number for the fort wayne indiana store. I called... They couldnt find my dishwasher and said it never got loaded on the truck. Rescheduled delivery for tues nov. 29th. On november 28th someone called and said itmustnothave been shipped because they cant find it. I said it was resceduled for the 29th. On the 29th a service called in the morning and left a message that they were behind and would probably be around 3:30 to 4:30 delivery. 4:30 came and went. Now my update is delivery for tomorrow. 8 am to 8pm! For the 30th. I am calling the fort wayne store and keep getting transferred to people who are illiterate and cant not even talk to me about this shipment and delivery. Jamie is who I originally talked to on friday. They keep transferring me to dead air and noone will pick up! Now I am calling customer service...[protected] and have been on hold for 40 mins so far... Wtf! I need some compenstion for this whole fiasco! Ridiculous~!