North Wilkesboro, North Carolina
United States - 28656
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Lowes fired me because of my health. Also they said that I went beyond the five day per year allotment For...
What is wrong with the employees (or lack there of) in this Lowes of rock hill. going in there used to be a good thing, there were helpful people who would wait on you, and treat you right, now going in there, not only can you NOT find anyone who works there, finding someone who KNOWS anything about anything is impossible. When I used to own my own business back in the 70's, the customer always came first, and that should hold up on this day and age, but not at rock hill Lowes, that store has lost my business forever, Home Depot will get it.
When new stores open everyone is so helpful and clean but it never lasts. Those dirty rumpled red vests they wear in lowes are disgusting. I know the people working in lumber and such have a reason to be dirty but the rest are awful. Also when you are looking for an someone to help. As soon as someone sees you, they duck down another aisle and disappear as fast as they can.
Looking for lawyer to sue Lowe's for still selling these things... I haven't had hot water for two weeks... 7-4-08.
A few months ago I purchased about 400SF of laminated flooring from Lowe's. I also had Lowe'...
We bought a washer from Lowes in late Dec 2007. About 3 months ago all of my wash (clothes) were getting twisted and wrinkled in all cycles. Service from A&E came out and said it was the timer and or transmission. No parts on the truck, one part was delivered one week later by UPS. Then you have to call A&E back out and schedule the second trip out. Two weeks later, the serviceman arrives, says the first man mis diagnosed the trouble, stating there is nothing wrong. We explained about the tangles, twisted, intertwined clothes inside the washer, he got mad, through his tools in his bag, said "you pissed me of" and walked out of our garage. We called A& E and Lowes, and they say too bad- there is nothing wrong with the Whirlpool washer. My clothes are ruined. They are being beaten to death in the wash cycles.
Lowes agreed with A & E that there is nothing wrong with the Whirlpool washer. So we are out in the cold!
Once again, I walk into Lowe's, and there is a collective angst against customers. You see Lowe'...
We went into the Hillsborough NJ Lowes to buy a John Deere tractor.
Their salesman was the worst that we ever encountered.
He couldn't, or wouldn't, answer our questions. I asked him the same question 3 times. Instead of answering my question, he rambled on about their warranty (when I was asking what a repair service charge would be w/o a warranty.) These tractors cost $2, 000 and forget about getting your questions answered.
Another customer asked our salesman whether he could buy a new tractor instead of one off the floor. Unfortunately, our salesman couldn't answer that question either.
We all left without purchasing anything.
I applied for a Lowe's Consumer Credit Card and was approved. My husband and I were interested in purchasing a new smooth surface cooktop and wanted to take advantage of the 12 month no interest financing. After I purchased the cooktop on my consumer credit card I received the first statement and they had charged interest to my card. My husband and I were very irritated with this. We had the money to purchase the cooktop out right but wanted to have the card for future improvements to our recently purchased home.
I paid the balance in full within the first month and canceled the card. The credit card rep asked why we would cancel the card so quickly, and after I informed her that I was charged interest incorrectly she made no effort to rectify the situation. I now have a Home Depot card and have used it for MANY home repairs with NO INTEREST.
No complaint. My wife says she may sue Lowes for alianation of affections. I spend more time at Lowes store...
4-20-08 I made a purchase at Lowes. The cashier did not bag instead left my roommate to do it. Also he sat a rake I purchased behind him causing us to leave it behind. We had to return again to get it. I shop there often but this person made me think about not returning to shop there. I am a credit card holder with Lowes. I have never before been treated so badly at your store. I hope never again or I will never shop there again. And will also advise my friends and family. ticket info 0340 terminal:[protected]:20:48 sales #s0340jm1 1075188 store located at 5405 wads worth bypass Arvada co also on ticket invoice #62515.
I've just finished rebuilding my home and the house next door after Katrina. Since I was forced to do...
We too have experienced the GE Money Scam; however, we did not realize it until we received a call from the collection agency and it was already on our credit report. We bought appliances on July 31, 2006 on a one year, no payment, no interest loan. We paid it off in Oct 31, 2006. (That was only 3 months after we bought it). We did not receive any further correspondence on this bill and we knew it was paid for so we did not worry about it.
December of 2007, we received a call from a collection agency stating we owed $490.17 on a Lowe's charge. The collection agency said it was for late fees and interest. To make a long, tiresome story short, we have made numerous calls to Ge Money, have worked with a Lowe's store manager to try to find out what this charge is for. Apparently, we have no rights, not even to find out why a charge is turned over to creditors. The store manager did finally get one Ge rep to tell her the amount that was charged on our bill which was $5217 - the exact amount of the check we have a copy of paying to Ge. So what exactly was the $490 for, Ge will not tell us. We were told we would have to submit a letter in writing to El Paso Texas and request a copy of our statement and it will take 2-3 months to get. I am seriously doubting we will ever get a statement from them. Meanwhile, we went ahead and paid the $490 to try to restore our once perfect credit. However, our credit report now will only say that we paid the bill not that we paid a bill that was a scam! Does anyone have any advice on how to get it off our credit report and how to make Ge tell us what the charges were for? .
I ordered sod to be delivered on Wednesday. I called the night before and was told it was cut and on the truck and would be delivered ordered sod to be delivered on Wednesday. I called the night before and was told it was cut and on the truck and would be delivered the next day on schedule.
The next day my crew was here until noon when my husband sent them home because it never arrived. I called when I got home and was told that the nursery didn't even have the PO on it.
Now it is being delivered on the day of my husband’s surgery and I will be doing it alone because I can't afford to pay a new crew.
The following is the whole nightmare I have to deal with lowes written in a feedback I left for them in their website:
The lowes in Rockledge FL. has very poor customer service. I called a couple of times inquiring if the store accepts 20% off coupons ladies in customer service I talked to said yes a number of times since I was asking the same question every time I called just to make sure but when I got to the store to purchase, manager says they don’t accept it.
Next, we bought these fancy crown moulding with the matching corner pieces that they didn’t have enough of so they told us to drive to another store which is 17 mi or so from where we live because that said store have a couple of pieces in stock .we drove up to that store in Titusville but when we got there they didn’t have any at all!!! So we wasted all this gas, time and the thought that we are finally going to finish our project.
We waited a couple of days and stopped from going to any lowes because I was tired of dealing with the same incompetent bullcrap u have for employees and let some steam off. And decided to do the shopping myself called every Lowes in the area and finally got what we need. as far as I’m concerned with that very bad service I experienced my husband and I are gonna start shopping somewhere else where service might not be perfect but at least not as bad as yours and family members and friends will definitely hear the whole story as well.
I am writing this letter as an ex Lowe’s customer, as I had the absolute worst customer experience I have ever experienced and or witnessed; A nightmare that spanned more than nine months, and was brought on by your West Des Moines Iowa store. The experience in my opinion and the opinions of every one I’ve shared my experience with, (including the Better Business Bureau) borders on criminal.
O July 10, 2007, scheduled an estimate on having a special order storm door and back door installed at my home.
A few days later a Lowe’s installer by the name of Brad Thomas came to my home, took measurements, had a quick conversation about how when the old trim was removed, some stucco would come off and need to be patched. He explained that stucco patch would be easy to apply myself, I agreed, and he left.
On July 15, I went to Lowe’s and pre paid $1216.83 for the doors and the work to be completed. I also did some research on stucco patch and learned it should not be applied in cold temperatures. It was a good thing I was having this done in the summer.
In September the installer finally called to tell me the door came in but that it came in damaged and asked if I still wanted him to install it. Of course I told him no. He then informed me that a new one would have to be ordered. I voiced concern over the cooler weather and applying the stucco patch and was told I should contact Kelly if I had any concerns.
Concerns were an understatement, I had spent over $1200 dollars over two months ago on work that had not been started yet, and worried about the condition of my house as I had been advised not to apply the patch until warmer weather. I called Kelly who informed me that all he could do was offer me a $100.00 gift card for my troubles. I explained my concern regarding the application of the stucco patch and the fact that I would have actual holes letting the cold weather into my home all winter. Again he stated he could only offer a $100.00 gift card. When I went to the store I went to the customer service counter as Kelly had instructed me to do, but nobody there knew what I was talking about. I stood there for 30 minutes while the poor girl working the customer service desk tried to find Kelly and figure out what I needed. In the end I was given a $100.00 dollar bill. I left the store puzzled and irritated. In Mid November Brad called and said the door was finally in and that he would be going out of town. We scheduled the install for November 22. The day before Thanksgiving and four months after this process began.
On November 22, Brad Thomas shows up at 9:00 in the morning to get started. A little while later another guy shows up to help. They sat their air compressor and sawhorses on my pave stone patio and did all their work there rather than on the concrete patio. The air compressor plugged into my outdoor electrical outlet vibrated on my pavers stones for eight and a half hours. Mid morning the first snow of the season started falling, and my house became chilly as there was no back door installed and chunks of stucco had been pulled off with the trim.
Brad the installer leaves at 4:00 PM, leaving the other guy to finish the work, load the equipment and clean their mess; needless to say the latter was not done, and we would be unaware until the next day when the snow melted away. The second guy finishes up and leaves at 5:30.
The next day; Thanksgiving, the snow melts away exposing four paver stones that had been vibrated down so far that they were a safety concern, pieces of cut wood and bags of screws.
Monday I am contacted by a lady asking about the install. I explained that the door looks great but there were some patio stones damaged during the install. She said she would call the installer.
A few days later Brad called and says he will come out and look at the damage after the snow melts. This winter was particularly harsh, and I never heard from Brad.
It was March 2008 when the weather began to warm up and the snow had completely melted. Only then was I able to see the damage in its entirety. After a long snow and ice filled winter the four damaged paver stones had caused a number of them to shift. Now my patio was not only an eye sore but a safety concern for myself and my three year old daughter.
I called lowe's install department and I am surprised when it is the same lady I talked to after the install. I was even more surprised when she remembered the damaged patio and the installer. She says she will contact Brad again.
Brad calls a few days later and leaves a message on my answering machine. He says he is out of town, but it down to look at it April 1st.
April 1st he leaves a message saying to call him. I try him several times leaving messages each time.
Finally on April 9, /I get a hold of him. He says he is trying to get Kelly to come out and take a look at it. He then tells me there is no way he could have damaged it. I explained to him that the bricks that were damaged (sunk down) initially are where the air compressor sat. His response was that the air compressor only weighs 25 pounds. I said that is 25 pounds that vibrated on a few paver stones for eight hours straight. His next response was “well it couldn’t have done that because the ground was frozen. I told him that the ground was not frozen, that in fact the day of the install was the first snow of the year and that it was completely melted the next day. He said he would get a hold of Kelly and get back to me.
After not hearing back from him, I called Lowe’s on April 11th. I was transferred to the install department and explained my situation to the gentleman who answered the phone. He said he would have me talk to Kelly. Without putting me on hold, I heard him say, “its Tina Wilkins, she says she is getting nowhere with Brad Thomas about fixing a patio that was damaged during a door install, then I hear Kelly say, “That has nothing to do with me, give it to Jim.” The gentleman who answered the phone then said to Kelly, ” well it does if it was damaged during an install”. Kelly then said, “It wasn’t, the door is here and the patio is here. I was told by the initial gentleman to hang on that he would transfer me to Jim Hyatt the install Manager. During the transfer I was disconnected. I called back and was disconnected again. ( I suggest recording your calls for customer service assurance)
I immediately called back and asked for the store manager. I was informed he was in a meeting. I asked for his name and was told it was Rick Watson.
I called back at 12:30, this time I asked for Jim Hyatt. I was transferred to Dan who said Jim was in a meeting. When I said I would call him back later I was informed that Jim should be back on Monday. (I thought he was in a meeting)
I called back at 2:15 and talked with Rick Watson. I retold the situation, and was told that either he or Kelly would be out Monday to get it taken care of.
On Monday April 14th, nine months after this ordeal started, I left work to meet Rick Watson at my house at noon. His response was “, I don’t think Brad could have done this damage, and called it erosion. I again explained about the air compressor but was quickly cut off by, “we have nobody who does this kind of work, but I can give you a $50.00 gift card and some sand. After looking around my house for more “erosion” which could not be found, he left. So now I am left with 5 bags of sand, a $50.00 gift card and a damaged patio.
After being a loyal lowe’s shopper, it more than upsets me to write this letter, but I feel that I was treated unfairly, and my home and family has suffered for Lowe’s lack of responsibility.
After reading several interesting web sites with stories from ex customers such as myself, I see I am not alone. Rest assured that I will not step foot in another Lowe’s, and will continue to spread my story to everyone I come into contact with both by mouth and web postings.
I considered myself a loyal customer. I always went to Lowe’s over Home Depot or Menards, and would recommend it to friends and co-workers. And for loyalty, I get treated this way.
There is one thing I would like to thank you for however, and that is, I want to thank you for making this huge blunder before I ordered my new front doors and windows to be installed through you or any of your affiliates.
Your store no 1740 has a rude service manager by the name of Joe. He ranks above a man named matt brown. Joe needs an attitude adjustment, however matt should be promoted. I Philip Carlotti had a problem which matt kindly took care off I say thank you to him and humbug to Joe. As a result of matt I will not be going to home depot. Impersonally like Lowes and have frequented your stores in all the former states I have resided.
I paid a delivery charge to Lowes of $59.00 for them to deliver 16- 8ft 2x6s, 8- 4x8 7/16 osb panels, 9-...
My husband and I have redone kitchens before but never with Lowe's. This time we decided to give it a try. NEVER again.
First, it took weeks for the designer to finalize our drawings (and we spent HOURS in the store with him trying to get it done but he was inexperienced with the software).
Second, once the cabinets finally came it took over a week for the installers call to schedule an appointment to come verify delivery. (I spoke to the Lowe's people several times a week and they had the delivery date weeks in advance. This delay was Lowe's fault)
Third, the finally came to inspect the cabinets and several were the wrong cabinet! Cabinets had been ordered that the salesperson had liked, not what WE wanted. Now we are asking cabinet maker to rush replacements (more cost!)
Fourth, we were going to get our counter top from them so we asked them to send out the installer to measure. An older man showed up and took measurements I could have given him over the phone, then told me it would be another week for them to come and make a template and THEN another 6 weeks for the counter top to come in. I told them to cancel it and we found a local store that could have it done in 2 weeks.
Fifth, we also ordered appliances from Lowe's and the kitchen cabinet guy had the nerve to "scold" me for ordering through the appliance department instead of directly through him.
And last but not least, we had used a 10% off coupon to make our cabinet purchase and the cashier gave us 10% off the total instead of off of only $10, 000 (which I guess is policy) and so the Lowe's cabinet guy got less commission and he was mad at us!! He actually complained to us about this error!! How unprofessional!
I find that no one knows what anyone else is doing, the cabinet people are over worked and inexperienced, and for the $14, 000 we spent, we are very unhappy with the experience and will NOT be shopping there again.
Flower Mound, TX
Lowes extended protection plan "service" is the worst service I have ever received. To date, to repair a simple water dispenser repair for My Refrigerator, they have sent 2 different service companies who have installed 2 different parts and still trying to fix it. It is now 6 months, and Lowes customer service people set up appointment for the repair and didn't show up. It happened to me twice and when I called them, Simple answer is "Sorry".
More over the third party service companies these people choose are inexperience and don't know the ABCD's of the problem. All they try to fix the problem with trail and error method.I am having the bad experience wit Lowes customer service people.
Do not ever buy the plan.