General Electric
Reviews and Complaints

Since I purchased the GE Monogram Speed Oven in 2021, I have had the entire unit replaced once and the touch-screen control panel replaced 3 times. I currently have yet another service call appointment set up for next week. The recurring issue (as always) is with the touch-screen panel becoming inoperable. The only way to correct this problem is for me to go to my electrical panel and turn the feeder breaker off and then back on. Because of this recurring problem I was forced to buy a 5 year maintenance plan before the normal warranty period expired. This was to protect myself from costly repetitive repairs. This ongoing trouble with the appliance is unacceptable and exhibits a failure by GE to correct a problem that likely affects many of their customers.

We bought all GE MONAGRAM for kitchen renovation. The side by side 42” built in refrigerator lasted 9 years. We had to replace with another Monogram to fit in the opening and have had nothing but problems with a refrigerator that cost over 12K. The most recent problem is water leaking from the top of the unit and having to wait almost 3 weeks to get someone to come for a repair.
If you are in the market for a higher end appliance, GE MONAGRAM is NOT what I would suggest. This experience has left me so burned that I will never look at GE again.

Bought the above appliance from Rona in March 2024. April 2025 while dryer was operating there was a very loud cracking sound. The glass door of the dryer sprung a crack out of nowhere. It is almost clear across from one side to next by May 19, 2025. It was not hit nor mishandled. Why did it crack? Is this model defective? Need repair ASAP. Currently still working and drying. Isn't it dangerous to operate though?

Ge profile wall oven the inner glass. Has exploded twice now and we bought 5 years warranty which is up in April. The ge products are trash, we had a ge surface top oven and warranty company didn’t pay us a penny because they say they done cover physical damage. We bought 5 ge profile appliances and won’t never buy another. 3 broken glasses in products.

Does not dry the clothes. Gets a little warm, bran new dryer. 2-14-2025
Tried even running the towel drying cycle but the same thing happens.
The dryer duct is totally clean so it's not the external venting system.
I have a G.E. repair Teck coming over in a few days to see what the problem is. Also, the side venting option has no punch out hole to install the vent. False adverting in my opinion. You have to cut your own hole in the side venting location with tools there is no quick knock out plug. It looks like there is one but it's not a pre-cut hole.

I purchased the above referenced microwave from Purchasing Power on April 26, 2024. Serial number A2202758L Model#JES2051SN5SS. My case #[protected]. I paid $445 before taxes.

I was told to buy a microwave and I would be reimbursed. I was told a voucher would be sent to me for the microwave. I did purchase another GE microwave locally from Best Buy a smaller version, which I will be returning.

When I received the voucher I see that I will only be reimbursed for the amount that I paid for a new one, which is way less than I paid originally. If I would have bought the same one I still would have paid less than what I originally paid. It did not seem right to me so I sent an email asking why I was not getting a full refund or replacement because my microwave could not be repaired sincer there are no replacement parts available for my microwave.

I called today to speak with an agent because I still have not gotten a response to my email. I again asked why I was not getting a full replacement or at the very least an exact exchange replacement for the unit. I should not have had to pay out of pocket. The agent explained to me that the only recourse was a voucher and you will only pay for the cost of the new one and I have to follow the specific instructions. So basically I lose the money I have originally paid. I have never heard of such a thing. I did not even have the microwave for a year. I do not understand this at all. I will also be returning the new GE microwave I purchased and it seems it is already starting to have issues. I will be purchasing another brand. Especially for the customer service I received. Your return policy is misleading for the warranty.

Dshwsh PDT715SYN8FS FV856190B purchase 05 23. Stopped washing dishes mth ago

Purch Brandsmrt Their tech said call GE.GE tech says wash the dishes first and then use dishwasher. He left and did nothing.

GE service calls me and said I have roaches and they cannot come back with a exterminator certifying no roaches. A big LIE Maid, workers in my house will swear GE TECH rude, never mention any roaches and this is lie.

I purchased a GE Built-In Double Wall Oven on 08/04/2022 at a cost of $2,299.99. It was installed around 09/06/2022. I had no problem with the oven until December 26, 2023, when I attempted for the first time to use the "self-cleaning" function. I read the instructions and followed them to the letter. The oven reached extremely hot temperature and the cleaning lasted 5 hours. I was told by a Geek Squad tech that this is normal. I noticed a smell during cleaning but the door to the oven locks during self-cleaning. So, I didn't attempt open or to stop the self-cleaning cycle. When the self-cleaning cycle was completed, the oven had burned most of the interior enamel finish off itself. I contacted Best Buy from whom I purchased the oven. The oven is still under the Geek Squad Total Tech support warranty to repair or replace it. Best Buy sent a Geek Squad tech to my home who merely looked at the damaged oven; acknowledged that it had burned itself; took pictures; and then told me that the oven is functioning as it should be and that the burning is a "cosmetic" issue, and therefore, not covered under my Geek Squad Total Tech warranty. I escalated the matter to the CEO of Best Buy and still got no relief.

GE is making wall ovens with defective cleaning functions that cause its wall ovens to overheat and burn themselves. This is a functionality issue as well as a safety issue. I have discovered that litigation was instituted against GE in the US District Court for the North District of California in 2017 regarding GE's defective wall ovens. Best Buy knows or reasonably should know by now about this problem, but Best Buy is continuing to sell the defective GE ovens and then refusing to repair/replace the ovens by saying the ovens are functioning properly and the issue (mal-functioning self-cleaning function) is a "cosmetic" issue. Both GE and Best Buy need to be sued.

purchased model #GTD42EASJ2WW, serial #ZS512672C installed on 2022/03/02 and now the dryer won't heat-up, will tumble but no heat! so this dryer only lasted me 1yr, 9m and 25 days and that's why I'm complaining. Is it possible that this dryer was defected when purchased? I paid around $700 dollars for the dryer. To fixed the dryer will cost $300-$400 I've never experience any bad products with GE in this short length of time...Hopefully you can assist me with this problem. I have a repair appt., on Feb 5, 2024 between hrs. 1-5pm

Thank-You

I purchased this washer through Home Depot 8/20/23. It has had serious issues ever since I got it. When spinning it gets off balance and shakes and I have to put it on pause and try to move everything around but it still shakes. It's installed in my garage and sits on a ledge. The shaking gets so bad I have to put it on pause and try to keep it from falling off the ledge and hurting someone. A repair tech has been to our house numerous times. He said the drum needed to be replaced. Several drums were shipped to my home and they were damaged upon arrival because there was no packing in the boxes. Finally one was shipped and wasn't damaged. The tech came back and replaced the drum but it continues to vibrate and shake. He said the agitator was also defective and needed to be replaced. We received the the new part and the tech will have to come again to replace it. Now it's leaking water every time we use the washer. I have called GE numerous times and ask for them to replace the washer or give me a refund but they will do neither. I will never buy GE again.

I purchased one washer at Lowes in Rincon Ga once it was delivered the top panel was not sitting into the washer properly .I did not notice until delivery had left because he was running a test cycle and the lid was up filling the washer and he was standing in front of the machine. Once they left I noted plastic shards floating in the water and the machine was making an odd noise. I finally got a replacement washer and it is making the same noise and does not spin dry the clothes , they are still soaking wet and even running a drain and spin cycle once doesn't help much. I am returning the appliance once again but will not purchase this model. My old GE washer finally played out ( stopped spinning the water out from time to time and was leaking onto the floor undetected until I went back to put a load of laundry in and stepped in water ) so I went with the same brand thinking it was a good appliance. This model seems to have issues. I had bought the matching dryer also and it seems a little weak but the washer is definitely not up to par. The old washer had leaked onto the floor so I had to replace that and vinyl , then purchase new appliances, i purchased them on 12/14/2023 and have only gotten a load of laundry done. My husband is disabled and I really need a washer that works . All I wanted to do was to be able to do laundry I didn't ask for all of the delivery fiasco and appliance the appear to be defective. I need them to work properly from the beginning.

11/29/2023 Purchased new GE Profile Refrigerator costing $2500. Delivered 12/6/2023. Right out of the box, the water/ice dispenser is not working. Service technician arrived on 12/8 and ordered new water valve. Returned on 12/14 to install new valve. Doesn't work. Now I am waiting for a brand new fridge and wondering if I made a mistake purchasing a GE product.

Purchased dryer in October 2022. Delivered in November 2022 and warranty expires on November 8th 2023. During this time we have had three service calls. One in November 2022, one in July 2023 and one in November 2023. For the third call we called on November 6th 2023 could not get an appointment till November 16th, but were told our warranty would still be valid because we called on November 6th and because it is for the same issue for for service call number two (no heat issue). Third call appointment was cancelled by service department and re-scheduled to November 27th. Tech never came and i called GE and requested that they get someone out there the next day. They did.Tech came and said he needed to order part and part wont be in untill December 11, install on December 12th. I spoke to GE customer resolution specialist on November 28th asking, then if they could expedite the part.Well that did not go well. After she said I was talking over her that she would not be able to help me. I then told her she was talking over me. I was also informed that the Serial number I gave her was incorrect. I explained it was the number that was on the service ticket that GE rapair service receipt. She informed me that it had to be us that give the incorrect information. Humm. Also was informed that the dryer was not under warranty

humm sure was. Then informed it would take 4days to see if the part could be expedited and someone would let me know. Waiting with no dryer...

I bought the washer 6 weeks ago, and have used it only 2-3 times per week. Today it failed in the middle of a load. The error code indicated a problem beyond anything the user can solve. I called the store where I bought it, and they can't do anything to help, other than call the GE technician scheduler. They say that they are forbidden by GE to swap out the defective machine with a new one, and they don't have one in stock. I spent hours today trying to talk to GE customer service, various telephone numbers and website, calls dropped, uninformative telephone robot gate-keepers, long waits on hold, contact web links that don't work. I talked with 3 GE employees, and none of them could do a thing to help. They can't get a technician out in a timely manner (more than 2 weeks for the earliest appointment) and they refuse to consider replacing the washer until the technician has declared it to be "irrepairable." In the meantime, I have no washer at least for several weeks, maybe longer. All I want is for them to replace the defective washer with a new one that works, and do so immediately. It is unreasonable for a machine to fail so soon, and to make customers wait for weeks with no promise of any satisfactory solution. Why can't they just take back the faulty machine and return it to the factory to be refurbished, and give me a functioning machine, which is what I paid for?

Hello. I purchased new ge appliances on sept 4th from sylman brothers in st. Louis. Everything was installed on sept 18th - new refrigerators/freezer; oven/microwave combo; dishwasher.

The refrigerator water dispense has never worked. I've had 4 water filters, 3 service calls with nec tech repair, new parts installed, and it still doesn't work. Nec ordered more parts today.

I had a 24 year old ge profile refrigerator freezer that never had any issues. I'm so disappointed and not confident that it will be fixed with the 4th service call. I got a lemon or just an inferior product. I can't put a stop on payment as I already made a full payment on my credit card.

I'd like to file a claim for a replacement and would appreciate your help in next steps.

On November 11, 2023 I took delivery of a new range (see model above). As always I looked for the Owners instruction manual. It wasn't with the Range. I attempted to download the manual on the GE web site. The instructions were minimal as how to download any of their manuals. I gave up after a while and on my own I finally figured out how to set the clock (and no, it wasn't self explanatory). This is a relatively complex appliance but it can be (by trial & error) made to work properly. I have bought a number of appliances and never had a problem in downloading the owners instruction manual. GE needs to improve it's manuals website. If it's meant for the manuals to be downloaded the instructions should be very clear. If it's meant to sell the manuals, it should spell it out.

I purchased a refrigerator from home depot on 10/27/2023. I spent 1,949.56. I have not received the refrigerator yet. I was told at first it would be delivered 11/04/2023, then I was later informed after the money was spent that the refrigerator would be delivered 11/11/2023. This is not right I have spent nearly 2,000. Order id h0563-434949. I really need someone to look into this because if the tables were turned homedepot/general electric would want their money.

Our GE Profile Refrigerator, which is almost 18 months old, failed due to a compressor failure. I find it hard to believe that a brand-new refrigerator can only last ALMOST 18 months before it had a major failure. When I asked the technician about the quality of the GE refrigerator, he mentioned that they are having many compressor issues. So, my caution is that buyer beware. The GE Profile refrigerator that I bought didn't last 18 months. If that is their definition of quality, then you should look at some other supplier. Their limited warranty covers 12 months. It's hard to believe that those of us that buy a refrigerator expect it to last only 12 months. Fortunately, I bought an extended warranty (at my cost) to cover the very poor and unacceptable quality of the GE product. Lessened learned, DON'T BUY GE products! ! ! ! ! !

This is a GTW465ASN3WW, MT111693G

I have had this washing machine for a little over a year. Ive had two service repair calls to this machine because it spins out of balance on almost all loads. This machine actually "walks" about 4 inches from its position during the spin cyce. The service tech says there is nothing wrong with it. I don't know what else to do about this machine. I hate it.

GE ENERGY STAR 25.8 CU.FT. FRENCH DOOR REGRIGERATOR

MODEL: GFE26GSKFSS

SERIAL # : VH500330

GE PROFILE SERIES 30" SLIFE-IN FRONT CONTROL INDUCTION AND CONVECTION RANGE WITH WARMING DRAWER

MODEL: PHS920SF2SS

SERIAL # : LH250736Q

I am writing regarding the two aforementioned GE appliances which I purchased in September 2017 (delivered only in December 2017). I must express my dissatisfaction with both of these appliances. I have been experiencing problems with my refrigerator for the past few months. The fan does not seem to be working properly in that the bottom drawer in fridge is freezing and the rest of the fridge is not cooling. I have once before unplugged the fridge for a period of 24-48 hours and then reconnected it and it seemed to have resolved the issue. However I am now experiencing the same issue and this time the problem is persisting.

Regarding the range, I have also been experiencing problems for a little over a year. The oven and burners both give me problems in that although I turn them on to a set temperature, the connection does not hold, the oven and burners turn off. I usually do this repeatedly until the connection finally holds.

I am very disappointed in both these products especially considering that I have spent over $6,000.00 and I have not had a satisfactory service from either one. I know GE to be a reputable company with quality products hence my decision years ago to purchase both these GE appliances. However, I must express how disappointed I am with the quality of both these products for which I spent a lot of money. It is very frustrating for me that I am left to my own to figure out how to fix these issues at an additional cost to what I have already spent on same. I am reaching out to GE for some resolution to my persisting problems with both of these appliances. I have spent a lot of money on these appliances and they should not be breaking down after only a few years. I know GE has good appliances but I must say my experience with both these appliances has left me with a very different opinion.

We had a diagnostic done on the washer prior to having tech come out to repair ( as GE charges travel) The diagnostic showed the motor was the issue. We made it clear to GE that it was the motor was the issue to avoid any extra cost. Our agreement with GE was to pay the travel fee and they would order the motor as it was covered under the warranty. Fast forward to the day the tech arrives, he states he does not have the motor and that the GE representative did not note that it was a motor issue. He goes on to say its a pump issue and that it would be an additional cost of over 300 for a pump plus the travel. He tested the washer and of course this didn't fix the issue. He goes onto say maybe it is the pump and that's why its causing a trip. He wants us to pay for the pump in which we didn't agree to onto of ordering the motor pay for yet another travel fee to come out and do that after we expressed what the issue was before hand. The miscommunication between GE employees should not result in cost of several hundred dollars to the customer!

I am an old employee of GE. I worked for many years and had only GE products. I an very disappointed in the product of a refrigerator I bought from Home Depot about 5 days ago and it was delivered this morning damaged. I returned it back and had to make several calls to the delivery service to no avail to learn I cannot have a replacement until 11/7/23. Right now I do not have a refrigerator in my home due to the breakdown of my own. I return to Home Depot immediately, where I purchased the refrigerator at New Castle, DE USA. and try to purchase another, but have to wait until the damaged refrigerator is back in the warehouse before I can have my money transfer to the new one. This is ridiculous. I did not sign for the damaged one, and I should have my money transfer right away so I can have the one I now ordered by tomorrow. This does not seem to be the first time that your products are being delivered damaged, You should have your packing people take more care of sending these products out. VERY DISAPPOINTED