I purchased a GE refrigerator in September, of 2018. There is a defect in this refrigerator and GE has dumped the fiscal responsibility for correcting it in my lap. There was no offer of refund, even partially. The original warranty covers "defects". I will NEVER be purchasing a GE appliance EVER again, nor will I ever purchase ANY appliance from Home Depot. They advised me, "Get a friend to fix it." My existing original warranty is in effect until September, of 2019. It is worthless.
The existing warranty covers "defects", and the promise of GE to address it concerning defects. What would resolve this matter is a partial refund and/or correcting the defect which I understand costs an estimated $100.00. GE has lost business because of this matter. Knowing of my bad inexcusable customer "experience", my brother bought a beautiful new refrigerator and it is NOT a GE. I have many, many friends through my professional career and they are aware of my egregious issues involving this GE purchase. There are many other brands and GE is by far, not the only act in town.
I was informed at the time of purchase that if there is a scratch, dent or damage to the appliance, mention it and a partial "refund credit" or replacement is made. There never has been any difficulty in getting any appliance through the doors of my home which involves a 36" width. The delivery people took at least 15 minutes to try and work jockeying the refrigerator through the doorway. The door banged and flopped in the process. Finally, they took my home door off the hinges, and brought the refrigerator in. I have a very large kitchen with an island counter, edged with ceramic tile. I noticed after they left that a noticeable piece of the corner of the tile, nearest and across from the space where the refrigerator was to be placed, had been broken off and was on the floor. This entire matter was a rough-shod deal.
I have purchased many other GE appliances in the past 40-plus years including side-by-side refrigerators, dish washers, stoves, washers and dryers. Because GE did not care or offer any legitimate attentiveness in this matter, not at all being forthcoming covering a defect in the amount of approximately $100.00, it was apparently worth it to them to lose thousands of dollars in customer purchases, than to take care of the issue with my refrigerator. So be it. My friends and associates are very understanding of this problem issue, and the failure of GE to honor its promise and guarantee. They are not about to commit to any GE purchase, for very common sense reasoning. So be it, as well.
I am continuously solicited to take out an "extended warranty" on my mistake-of-a-purchase GE refrigerator and affiliation. I have written to them to STOP their insulting mailings, as I will NEVER be owning another GE appliance, and am not about to get involved in ANY extended warranty. GE has failed to honor their promise in the original guarantee. I'm just not idiot, misfit or imbecile enough to purchase an extended warranty experience when the first one is worthless.
The remedy in this case is my NEVER purchasing a GE appliance EVER again, and GE's stupidity inheriting them losing thousands of dollars in consumer purchases as well. All for the sake of approximately $100. in remedy. It appears when it comes to business fiscal common sense, GE has apparently opted to draw on its "big name", other than honoring the reality of what it prints.