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Lowe's Customer Service Phone, Email, Contacts

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Lowe's complaints 2207

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J
11:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lowe's Stove Range

Wish I could give Lowe's no stars. Apparently they outsourced their protection plan service to the Philippines.

I am on my fourth call to these clowns. They talk over you and do not listen.

Do not trade with Lowe's, their customer service is circling the drain..

so spoke to

Lowe's COMPLAINT Corporate People who gave me REPLACEMENT with compensation.

[protected]

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Update by jumper191
Aug 14, 2023 2:21 pm EDT

Absolutely recommend NO one to use Lowe’s or order delivery. Very unprofessional, and caused a leak in our brand new house after installing our new refrigerator. When filing a claim, they mentioned their delivery people aren’t trained in this area. Ridiculous and will never support or buy from Lowe’s again.

Resolved

got a call and got it resolved

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Mr. Helpful
Los Angeles, US
Aug 09, 2023 12:32 pm EDT

We're sorry to hear of your frustration.

We're listening of you'd like to provide details.

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11:27 am EDT
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On july 15. I placed an online order. Order # [protected]. It was delivered on july 17, and during the unwrap and delivery the washer was damaged and dented in on both sides. After install, a few days later, the washer was spinning off cycle and when stop in the middle of the wash. After finding and waiting for a friend with a truck, I returned the washer to...

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6:08 pm EDT
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Lowe's Refrigerator delivery

I purchased a refrigerator from Lowes of Hamilton online and was given a date of Sunday 8/6/23 delivery between 8am to 12pm. I emptied my food from the appliance at 11:30 awaiting the arrival of my new refrigerator. I seen a note that the delivery was running a little behind schedule so I waited longer. At 5pm I made a call to Lowes and was told that I would receive a call from the dispatcher. At 6:45pm I called again, no call from the dispatcher or Lowes. I was told again that I would get another call Sunday night. On Monday morning, I get a call from Lowes saying that my refrigerator was returned on the truck with no explanation whatsoever. Now I have no refrigerator, and over 500 dollars of lost food. How does buying a refrigerator from you benefit me when I'm sitting here with a broken refrigerator, spoiled food, and no refrigerator that was supposed to be here. Lowes, please do better, I would like someone to give an explanation or figure out how to resolve this matter.

Respectfully

Desired outcome: Reimbursed for my loss food and something to offset the delivery issue.

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Update by Luther Mills
Aug 08, 2023 12:53 pm EDT

There was no confusion and according to your website "preparation for your upcoming

Lowes delivery" it states...

Clear a path from the street to the delivery space. Measure the delivery path to ensure it’s wide enough for the product to make it from the front door to the installation location. Note that we can’t remove complex doors to get appliances into delivery spaces. In inclement weather, ensure the path is clear of snow and/or ice.Verify the product will fit in the installation location.Confine all pets to a separate area.  Clear the area by the appliance. Empty your existing appliance. Ensure it’s drained of water, not hot to the touch and unplugged, as applicable, and allow time for the freezer to defrost.Have all new cords required for connection.Have an adult age 18 or older present at the time of the appointment to sign for the delivery.

https://www.lowes.com/l/help/appliance-delivery-haulaway

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Mr. Helpful
Los Angeles, US
Aug 08, 2023 12:14 pm EDT

Hi Mr Mills.

We're sorry to hear of the confusion on getting your new fridge out to you. We never recommend removing the contents of a fridge until your new fridge is in place and at proper temperature.

Please contact the location you made the purchase through and they can get it properly rescheduled for you.

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2:23 pm EDT
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This morning, August 6, 2023, I went to the Lowes located at 1701 Carolina Avenue, Washington, NC 27889 with the intention of purchasing a new shower head. The aisle where the showerheads were located was blocked off and an employee was standing watch. I asked why I was unable to enter the aisle and was told that they were in the process of putting up...

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R
6:55 pm EDT

Lowe's no title for a trailer

I bought a trailer from your Lowes store in Altoona Iowa. Three weeks ago as of yet i still have not received the title for this trailer. so i bought a $2000 dollar trailer i cant use. everytime i call up there customer service doesnt even look to see if the title is there. and get nasty with me. It just like when i bought a new Husqvarna riding mower from the same store they could not find the key or the manual they found one key but not the other one. every time i file a complaint i dont get no answers from anyone at Lowes I do know i'm damn sick and tired of not getting any place with Lowes or their store. the only thing that Lowes as done is making me not to shop with them any more I bought this trailer to use not just sit in my driveway collecting dust. just because they sold a trailer without a title. so i can't use it for anything

Desired outcome: get me the title now

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2:45 pm EDT
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Lowe's Poor window installation

Lowes Store #1569, Merrillville IN

My father Clarence Thomas who lives in Merrillville, IN paid over $11,000 for what he thought would be a good investment for new windows for his home. The windows were measured and then installation took place on July 6th. The contracting company who did the installation did a very poor job as you can see in the attached pictures. I do not believe widows need that much caulking around the exterior. They were also careless and left quite a mess on the siding of the house as well that was not cleaned up. I am confident these windows were measured incorrectly. My father keeps getting the "run around" and "we will call you with some resolution". There were no issues when the check was cashed! I am sure if those windows were installed at the CEO's house of Lowe's he would want some resolution too. We are extremely displeased at the lack of response we have received.

Desired outcome: We need quick resolutions before cold & winter approaches. The windows need to be reinspected & corrected. Where is the 100% Satisfaction Guaranteed? Where is the company's loyalty for the customers? Where is the great customer service?

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Update by Angie Derico
Aug 05, 2023 4:15 pm EDT

Mr. Helpful did you spend $11k on these windows...NO there needs to be a contractor to physically come out & look at the windows. There are some imperfections that have been made. Can you honestly sit behind a computer and say no cold air will get into the house or will they leak just by looking at a picture? Can you honestly say caulking that was left on the side of the house & on the screens is OK? Pls have someone call my father & have them to schedule a time to inspect each window. Again, these were purchased at the Merrillville store by Clarence Thomas.

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Mr. Helpful
Los Angeles, US
Aug 09, 2023 11:43 pm EDT

We're sorry for the delayed response.

Isn't the reason for the photos to display problems with the subject matter? In that particular aspect, the caulking doesn't just seem good, it looks superior compared to many others. If you're concerned that the windows were measured wrong, thus creating a need for additional caulking -- that really does not appear to be the case. The caulking, although a little on the heavy side, is there to perform a task -- most would be extremely happy with that job.

If we're missing something, please point out exactly what we should be seeing on any particular photo. We'll gladly take another look.

M
M
Mr. Helpful
Los Angeles, US
Aug 05, 2023 3:49 pm EDT

We appreciate hearing your concerns as well as the photos you've posted.

Other than the photo you've posted to show the caulking prints upon the one area of siding, nothing seems abnormal. The caulking is not trying to cover gaps within the windows. There are times when certain installers will use a minimum of caulking, but that is more to save costs. Using the amount that has been used is better and allows the caulk to better weather over time. You definitely don't want that altered.

Thank you so much for letting us address this concern.

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J
9:12 am EDT
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Lowe's Lowes protection plan

Almost 2 years ago we purchased a refrigerator with the extended protection plan. Last week the freezer thawed and ruined all the food inside. I called the warranty place and filed a claim. The next day the tech came out to look at the refrigerator. We had just finished cleaning out all the bad food that had spoiled. He quickly took pics of a paint scuff on the side from when I slid the fridge out from the cabinets. That was the moment I realized they are trained to find any reason to NOT fix your item. He then pointed out a refrigerant line that was leaking and said sulfer in the air is to blame. I could smell it when I walked in the house. I informed him that was the smell of rotting food from us cleaning the freezer moments before they walked inside. I asked the simple question why did the last refrigerator we had last over 10 years and we replaced just to "upgrade". He said probably better material then. So is that not a manufacturer defect of material? So after getting no where that just confirms my thought on extended warranties. It's not worth the hassle of getting them to cover anything. That was the first I have bought in a long time and will never pay for it again.

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Mr. Helpful
Los Angeles, US
Aug 05, 2023 3:52 pm EDT

We're sorry to hear of your experience and would like to get the issue resolved.

Is the refrigerator working properly at this time?

K
K
Kathiesssmith
, US
Aug 11, 2023 5:41 am EDT
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how is it going?

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J
6:46 pm EDT
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I ordered a fridge from Lowe's and had it delivered. When they delivered it, they created divots in the flooring right in front of the fridge (as if they had walked the fridge back and forth into place, rather than rolling it) I have pictures of before and after of the flooring (the flooring was brand new). I complained to the delivery team and they gave me...

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3:34 pm EDT
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I was told that my Special order storm door was available to pick up at the Hayden Island Lowes. I drove the 25 miles to pick it up and after 25 minutes waiting for the Store Manager, I was told it was in Washington at the Lacamas Lake Store. I drove to the Lacamas Lake Store and was told that it was in the Hayden Island Store that I had just left. I talked...

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4:32 pm EDT
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Lowe's Not honoring the warranty sending out technicians they lie when they come out just to get paid.

Hi I been without a refrigerator for nine days because I have been waiting on my warranty to get approved through lowe's constantly going back an forth with them trying to see why it's taking so long I have 6 children and no refrigerator they never responded I never got a email not to mention. They sent a technician out that lied like I have infestation in the refrigerator which I didn't I filed a complaint threw lowe's assurant and through the company he worked for no one acknowledge my complaint. They just closed my claim because he lied because he didn't want to do know work. Lowes assurant is the worse unprofessional company I know they don't care about what they take u threw what these technician take u threw lieing it just isn't right at all I would not recommend these people at all.

Desired outcome: I want to be reimbursed for the refrigerator I had to go purchase because of the problems I with them and the lieing technician they sent out that doesn't want to do there job.my email is [protected]@gmail.com

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4:08 pm EDT

Lowe's Having to have an id acct to get military discount

I hate the fact that I can not use my military identification card for your military discount. ID me needs too much of my private information. Lowes does not need my email account, etc. As a result I am finding other places that respect my privacy and take my id card as good, even though it may cost me more $.

Get with the program Lowes and get back to the old way.

Beverly Kondel SFC Retired

Desired outcome: DON'T REQUIRE ID ME...JUST USE MY ID CARD ISSUED BY MILITARY COMPONENT

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Mr. Helpful
Los Angeles, US
Aug 02, 2023 8:31 pm EDT

We're sorry to hear of your complaint. Be assured, your service is appreciated.

It's unfortunate but there are those who fraudulently use that discount in a variety of ways. The requirements are there to protect the integrity of such an account.

Hopefully, after reflecting on this situation, you'll understand.

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9:53 pm EDT
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It is complaine about Lowe's store located850 NE 167th st, N Miami Beach, FL 33162. Phone number [protected]. Store meneger Angel Munoz. On 07-28-2023 sells person, after I paid for my purchase, refused to give me sale receipt and told me what he cancelled my purchase and he must charge my card again. I clear what he trying make fraud and made double...

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1:30 pm EDT
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We purchased a brand new washer and dryer for my son and wife as their house warming gift on their 1 year almost new upgraded home. The washer and dryer were delivered on Monday, June 26th. The dispatched/delivery company installed both items and tested the washer and dryer were operational. Once they left my daughter in law started a load of laundry and...

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9:35 am EDT
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Lowe's Poor customer service and poor quality produce

Email received saying my installatioin was complete with Lowe's. This was NOT an installation but a pick up of the poor quality replacement door you manufactured. It has taken 9 months for this replacement to be applied because the first and current entry door we bought and had y ou install would not seal properly. After months of dealing with Lowes Installers in Ft. Wayne & Texas and no action taken (thanx to Lowe's worst Customer Service), a replacement was ordered 6 weeks ago (this is the bowed, crooked, poorly made door you picked up). Needless to say, but I'll say it anyway, I am so "done" with Lowe's and their products they sell. I will not recommend you to anyone who is looking to buy an appliance, fixture, piece of equipment, or whatever from you. Your complete ignoring of my situation (please call up my record of reports for proof of my contacting you a myriad of times because I did and would not hear back from you) has left a very bitter taste in me with your Company. I am keeping my current door you installed a year ago and have hired people to adjust it so it will seal correctly. This was a very expensive $5,000 lesson for me to have to go thru and having ended up with complete disgust and dissatisfaction.

Bob Tamillo

Ellettsville IN

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Mr. Helpful
Los Angeles, US
Jul 31, 2023 5:58 pm EDT

Hi Bob.

We're absolutely sorry to hear of any frustration you have had but glad to know you've settled on the door that is currently in place.

Whereas the door wasn't sealing the way you wanted it to, was the issue with the frame within the house?

Please let us know if your final solution doesn't work out.

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8:58 pm EDT
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We live in Lubbock Texas we went to the local Lowes we were wanting new countertops several occasions the counter sales assistant was not available finally the counter sales assistant was available we asked for a quote for new counter tops a contractor came measured and informed us we would receive a quote from Lowes its been a month and no return call from...

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3:13 pm EDT
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Service with Lowe’s has reached its all time low. We will not do service of any sort with Lowe’s ever again. The Lowe’s located in Alachua Florida needs to be closed. Service at that location is horrendous. You’re not able to reach a manager you call several times to only be hung up on and it’s totally ridiculous. But I can tell you this much. They have...

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10:10 am EDT
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Lowe's Broken/cracked window installation

I placed an order for 4 windows and a storm door on April 14, 2023. The windows were supposed to be installed in May, but the installers canceled and rescheduled the install date 3 times before finally showing up on June 20, 2023.

The installer INSTALLED what was CLEARY a BROKEN/CRACKED window in my kitchen area, (see attached). He said the window came damaged and that he would need to order a new window which would take only 2 weeks to come in and only 10 minutes to install.

It’s now a month later, July 26, 2023, and still no replaced window. I’ve spoken with several people over the past month who have told me that the window has been ordered then a week later someone calls to say the window has not been ordered. This has gone on way too long.

What has been done is that my credit was charged IMMEDIATELY, and I’ve made on-time payments for a horrible product and worse customer service. This is totally unacceptable for a brand as large as Lowe’s to treat its customers this way.

I’ve escalated this issue, and nothing has been done. I would like compensation for this nightmare and my window replaced IMMEDIATELY.

Transaction # : [protected]

Order Date : 04/14/23 20:48:17

Desired outcome: I would like compensation for this nightmare and my window replaced IMMEDIATELY.

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9:01 am EDT

Lowe's Windows

The windows were not the right size. There was a 1/2 gap around the arched window in the garage, a 1/2 gap on each side and top of the dining room window, and a 1/2 gap around my bedroom window. None of the windows were the right size. The installer measured the diningroom and bedroom window and I heard him say let me think what to do to make this work so I can install these windows and he said he would use brick mortar. He didn't install the windows but the installer who installed the windows used insulation to fill the gaps around the windows and installed trim around the inside and outside of the windows so you would not see the installation. I saw both installers measure the windows and they knew they were not the right size. They screwed up the appearance of my house. I called Lowe's and told them I wanted the windows replaced with the right size windows. I told her about the problems with the windows. We ordered the windows over a year ago and they have not finished. There is a gap around the arched window in the bedroom and you can see outside. The windows get moisture all over the outside at night.

Desired outcome: Replace windows

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Mr. Helpful
Los Angeles, US
Jul 27, 2023 12:23 am EDT

Hi Terri.

I'm extremely sorry to hear of your issues. There's no way that much of a gap is acceptable.

It sounds as if the installers measured and installed the windows. Please with with them to get the problem rectified.

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1:16 pm EDT
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Lowe's Mistreatment of Employees

Firing that poor woman for trying to stop a shoplifter from stealing from the location is just lower than whale poop in the ocean. You had a dedicated employee trying to do what was actually the right thing to do when she seen someone ripping off the store. Where the hell were the "men"? Where are the signs that state shoplifters will be prosecuted? Where is anyone in you company with balls? By these kind of actions, I don't see Lowe's as being part of the solution of the disastrous economic situation in this country, I now see you as being part of the problem with no one in charge that has the courage to do what is right for the customers, employees, vendors and this country. You discuss me.

Desired outcome: The closest thing to doing the right thing is to give that poor lady her job back, pay her for the time she had to miss and give her 2 weeks pay for having to deal with the trauma you have caused her.

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11:20 am EDT
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William P. Schaefer 7831 Tangleoak Lane Castle Pines, Colorado 80108 Lowe's 1000 Lowes Boulevard Mooresville, NC 28117 July 24, 2023 Subject: Firing of Employee trying to stop Shoplifting. To Whom it may concern: I will no longer shop at your store based on your policies of termination of employees who try to enforce shop lifting. I'm sick...

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About Lowe's

Screenshot Lowe's
Lowe's is a home improvement and appliance retailer offering a wide range of products for DIY, construction, and home renovation projects. Their inventory includes tools, lumber, fixtures, garden supplies, and appliances. Services include installation, repairs, and project consultations. Lowe's caters to homeowners, renters, and professional contractors.
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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

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9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

Overview of Lowe's complaint handling

Lowe's reviews first appeared on Complaints Board on Aug 31, 2006. The latest review Windows and sliding door installation was posted on May 29, 2024. The latest complaint Don't Buy Craftmen Lawnmowers was resolved on Oct 10, 2023. Lowe's has an average consumer rating of 1 stars from 2219 reviews. Lowe's has resolved 243 complaints.
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  1. Lowe's contacts

  2. Lowe's phone numbers
    +1 (877) 465-6937
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