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Lowe's Customer Service Phone, Email, Contacts

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Lowe's complaints 2207

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2:01 am EDT
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Lowe's I called to confirm delivery the day before and was lied to

I ordered sod to be delivered on Wednesday. I called the night before and was told it was cut and on the truck and would be delivered ordered sod to be delivered on Wednesday. I called the night before and was told it was cut and on the truck and would be delivered the next day on schedule.

The next day my crew was here until noon when my husband sent them home because it never arrived. I called when I got home and was told that the nursery didn't even have the PO on it.

Now it is being delivered on the day of my husband’s surgery and I will be doing it alone because I can't afford to pay a new crew.

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Lowe's very bad customer service

The following is the whole nightmare I have to deal with lowes written in a feedback I left for them in their website:

The lowes in Rockledge FL. has very poor customer service. I called a couple of times inquiring if the store accepts 20% off coupons ladies in customer service I talked to said yes a number of times since I was asking the same question every time I called just to make sure but when I got to the store to purchase, manager says they don’t accept it.

Next, we bought these fancy crown moulding with the matching corner pieces that they didn’t have enough of so they told us to drive to another store which is 17 mi or so from where we live because that said store have a couple of pieces in stock .we drove up to that store in Titusville but when we got there they didn’t have any at all! So we wasted all this gas, time and the thought that we are finally going to finish our project.

We waited a couple of days and stopped from going to any lowes because I was tired of dealing with the same incompetent bullcrap u have for employees and let some steam off. And decided to do the shopping myself called every Lowes in the area and finally got what we need. as far as I’m concerned with that very bad service I experienced my husband and I are gonna start shopping somewhere else where service might not be perfect but at least not as bad as yours and family members and friends will definitely hear the whole story as well.

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Lowe's property damage

I am writing this letter as an ex Lowe’s customer, as I had the absolute worst customer experience I have ever experienced and or witnessed; A nightmare that spanned more than nine months, and was brought on by your West Des Moines Iowa store. The experience in my opinion and the opinions of every one I’ve shared my experience with, (including the Better Business Bureau) borders on criminal.

O July 10, 2007, scheduled an estimate on having a special order storm door and back door installed at my home.

A few days later a Lowe’s installer by the name of Brad Thomas came to my home, took measurements, had a quick conversation about how when the old trim was removed, some stucco would come off and need to be patched. He explained that stucco patch would be easy to apply myself, I agreed, and he left.

On July 15, I went to Lowe’s and pre paid $1216.83 for the doors and the work to be completed. I also did some research on stucco patch and learned it should not be applied in cold temperatures. It was a good thing I was having this done in the summer.

In September the installer finally called to tell me the door came in but that it came in damaged and asked if I still wanted him to install it. Of course I told him no. He then informed me that a new one would have to be ordered. I voiced concern over the cooler weather and applying the stucco patch and was told I should contact Kelly if I had any concerns.

Concerns were an understatement, I had spent over $1200 dollars over two months ago on work that had not been started yet, and worried about the condition of my house as I had been advised not to apply the patch until warmer weather. I called Kelly who informed me that all he could do was offer me a $100.00 gift card for my troubles. I explained my concern regarding the application of the stucco patch and the fact that I would have actual holes letting the cold weather into my home all winter. Again he stated he could only offer a $100.00 gift card. When I went to the store I went to the customer service counter as Kelly had instructed me to do, but nobody there knew what I was talking about. I stood there for 30 minutes while the poor girl working the customer service desk tried to find Kelly and figure out what I needed. In the end I was given a $100.00 dollar bill. I left the store puzzled and irritated. In Mid November Brad called and said the door was finally in and that he would be going out of town. We scheduled the install for November 22. The day before Thanksgiving and four months after this process began.

On November 22, Brad Thomas shows up at 9:00 in the morning to get started. A little while later another guy shows up to help. They sat their air compressor and sawhorses on my pave stone patio and did all their work there rather than on the concrete patio. The air compressor plugged into my outdoor electrical outlet vibrated on my pavers stones for eight and a half hours. Mid morning the first snow of the season started falling, and my house became chilly as there was no back door installed and chunks of stucco had been pulled off with the trim.

Brad the installer leaves at 4:00 PM, leaving the other guy to finish the work, load the equipment and clean their mess; needless to say the latter was not done, and we would be unaware until the next day when the snow melted away. The second guy finishes up and leaves at 5:30.

The next day; Thanksgiving, the snow melts away exposing four paver stones that had been vibrated down so far that they were a safety concern, pieces of cut wood and bags of screws.

Monday I am contacted by a lady asking about the install. I explained that the door looks great but there were some patio stones damaged during the install. She said she would call the installer.

A few days later Brad called and says he will come out and look at the damage after the snow melts. This winter was particularly harsh, and I never heard from Brad.

It was March 2008 when the weather began to warm up and the snow had completely melted. Only then was I able to see the damage in its entirety. After a long snow and ice filled winter the four damaged paver stones had caused a number of them to shift. Now my patio was not only an eye sore but a safety concern for myself and my three year old daughter.

I called lowe's install department and I am surprised when it is the same lady I talked to after the install. I was even more surprised when she remembered the damaged patio and the installer. She says she will contact Brad again.

Brad calls a few days later and leaves a message on my answering machine. He says he is out of town, but it down to look at it April 1st.

April 1st he leaves a message saying to call him. I try him several times leaving messages each time.

Finally on April 9, /I get a hold of him. He says he is trying to get Kelly to come out and take a look at it. He then tells me there is no way he could have damaged it. I explained to him that the bricks that were damaged (sunk down) initially are where the air compressor sat. His response was that the air compressor only weighs 25 pounds. I said that is 25 pounds that vibrated on a few paver stones for eight hours straight. His next response was “well it couldn’t have done that because the ground was frozen. I told him that the ground was not frozen, that in fact the day of the install was the first snow of the year and that it was completely melted the next day. He said he would get a hold of Kelly and get back to me.

After not hearing back from him, I called Lowe’s on April 11th. I was transferred to the install department and explained my situation to the gentleman who answered the phone. He said he would have me talk to Kelly. Without putting me on hold, I heard him say, “its Tina Wilkins, she says she is getting nowhere with Brad Thomas about fixing a patio that was damaged during a door install, then I hear Kelly say, “That has nothing to do with me, give it to Jim.” The gentleman who answered the phone then said to Kelly, ” well it does if it was damaged during an install”. Kelly then said, “It wasn’t, the door is here and the patio is here. I was told by the initial gentleman to hang on that he would transfer me to Jim Hyatt the install Manager. During the transfer I was disconnected. I called back and was disconnected again. ( I suggest recording your calls for customer service assurance)

I immediately called back and asked for the store manager. I was informed he was in a meeting. I asked for his name and was told it was Rick Watson.

I called back at 12:30, this time I asked for Jim Hyatt. I was transferred to Dan who said Jim was in a meeting. When I said I would call him back later I was informed that Jim should be back on Monday. (I thought he was in a meeting)

I called back at 2:15 and talked with Rick Watson. I retold the situation, and was told that either he or Kelly would be out Monday to get it taken care of.

On Monday April 14th, nine months after this ordeal started, I left work to meet Rick Watson at my house at noon. His response was “, I don’t think Brad could have done this damage, and called it erosion. I again explained about the air compressor but was quickly cut off by, “we have nobody who does this kind of work, but I can give you a $50.00 gift card and some sand. After looking around my house for more “erosion” which could not be found, he left. So now I am left with 5 bags of sand, a $50.00 gift card and a damaged patio.

After being a loyal lowe’s shopper, it more than upsets me to write this letter, but I feel that I was treated unfairly, and my home and family has suffered for Lowe’s lack of responsibility.

After reading several interesting web sites with stories from ex customers such as myself, I see I am not alone. Rest assured that I will not step foot in another Lowe’s, and will continue to spread my story to everyone I come into contact with both by mouth and web postings.

I considered myself a loyal customer. I always went to Lowe’s over Home Depot or Menards, and would recommend it to friends and co-workers. And for loyalty, I get treated this way.

There is one thing I would like to thank you for however, and that is, I want to thank you for making this huge blunder before I ordered my new front doors and windows to be installed through you or any of your affiliates.

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Alicia dillon
, US
Oct 03, 2012 8:43 am EDT

I had a similar experience and was very apprehensive when it came time to replace our windows and repair our roof. In the long run I ended up using Absolute Home Solutions in SIlver Spring. I was very impressed with the professionalism of the owner Steve. He not only gave us a fair price but his work was impeccable! I'm not one to leave comments or complaints, but when you invest your time and hard earned money into your home...you wanna make sure it's quality!

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6:18 am EDT
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Lowe's consumer complaint

Your store no 1740 has a rude service manager by the name of Joe. He ranks above a man named matt brown. Joe needs an attitude adjustment, however matt should be promoted. I Philip Carlotti had a problem which matt kindly took care off I say thank you to him and humbug to Joe. As a result of matt I will not be going to home depot. Impersonally like Lowes and have frequented your stores in all the former states I have resided.

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Swiffer wet pads
Goshen, US
Aug 28, 2014 1:17 pm EDT

I purchased a Swiffer Mop from Lowe's. It was a longer mop than the regular size. At the time I purchased the mop I also bought the pads that went with the mop, pads that fit appropriately. That is the last time that Lowe's has had this size pads. I have been told that they were on order and that they would receive them in a few days. I returned to the store in a few days, then went back a few weeks later, then a few more weeks later, and they still have not received the large Swiffer wet pads! I now think they just told me something to get rid of me. I wish I had never bought anything from Lowe's. I have to use two of the regular size pads to fit my entire mop head and it gets pretty expensive. My phone number is [protected] and if you can tell me where I can purchase the pads I will be very happy and I will not have to go to Lowe's for anything else...ever!

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Lacy Simmons
Jackson, US
Aug 22, 2012 7:07 am EDT

I lacy simmons purchase seneca berber carpet from lowe's store in jackson tn. the carpet came unweave less than a month I inform the salesperson : Laura Lineberry she came out to take a look at the carpet and took pictures and said she think the vaccum cleaner beaterbar unweave the carpet the biggist bunch of crap I've ever heard of said the manufactor would only pay me 215.00 dolars of my money which was the cost of the carpet for the store I'm out of about 800.00dollars I spoke with Bryan Trip which was the salesperson boss he told me it was nothing he could do I inform him that I had spent over 5000.00dollars for the last four years straight and I get treated like dog ### so I told him that I promise him that I want spend another dime in Lowe's stores again

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Mary me
Redwater, US
Jun 26, 2009 7:41 pm EDT

I have shopped at the Texarkana store since it has been opened. However, after today I believe I will go to Sear's or Home Depot.
I took my 81 year old mother in the garden center to get her an outdoor rug. I struggled to get the large rug from it's stand while two YOUNG men with Lowe's vest on talked about how to move some pallets while glancing my way to watch me struggle with this rug. I finally decided that these nitwits needed me to ask for assistance and as I turned to request help, they took off.
Then we asked the cashier to call someone to help load the heavy thing in our truck and she said wait outside, which we did until sweat was beading all over our faces. I managed to load the thing with no help as employees went back and forth, in and out of the store.
Today my husband and I went back (why? Sears and Home Depot honors Lowe's prices) to get a new electric range and vent hood and I also special ordered a sink. The man in the appliances sat at his terminal and talked on the phone for 30 minutes, when he got off the phone he got on the computer. When we asked for help a young girl stopped what she was doing and helped us.
While we waited for her to finish I went over and asked about the sink. The girl on THAT computer said she wasn't in that department and she called for help.
That boy finally came and was very rude because I obviously took him away from something in the back.
When I went up front to pay for my choices I told the cashier I had a vent hood and a range and a special order sink. She said let me make sure and she looked line by line and said yea it's all here.
We went home and the young man who ordered the sink called and told me we had not paid for the sink. I said I thought we had but I would look at my receipt, no! the cashier did not include it on the receipt. He proceeded to tell me I needed to pay for it. It crossed my mind to tell him to wait right there until I drove from out of town back to that store and paid for it. I bit my tongue and said my husband would go do it.
My husband went BACK up there to pay for it and that old man was BACK ON THE PHONE! This time my husband just stood in front of him until he got off the phone which was a personal call and then turned his back on my husband and told another employee about his phone conversation. My husband interrupted him and asked about the sink. He said he didn't do that and for my husband to go to the service desk. SOOOOOOOO he went up there and four...I said FOUR employees were behind the desk whispering and laughing. He again had to interrupt to ask about the sink. A girl did something in the computer and gave him a printout and told him he could go up front and pay and someone would bring it up!It was a SPECIAL ORDER, there was none in the store.
TEXARKANA IS THE RUDEST, WORST RUN STORE THIS COMPANY HAS!
Oh yes, I called the manager, named Scott...no answer and I was on hold long enough to get bored.
After this I will NEVER go to Lowe's. I am thinking of putting in the paper under "cheers and jeers" this very report...watch for it.

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George K. McGill
Valley, US
Mar 19, 2009 8:12 pm EDT

My credit card number is: 6674 - I purchased/charged a refrigerator, stove and microwave at the same time for over $1800.00. I was told that there would be no finance charges, payments or interest for 12 months. Ever since I purchased the appliances I have been getting finance charges on my bill. I pay all I owe above the $1800.00 each time, so why is there finance charges added? The first time this happened last month I called Lowes and they removed the charges. I then told the lady, "Talk to you next month to get the next months finace charge off". I know this because I went through the same problem the last time I charged items over $299.00. Can't you people get it togther? I bet Home Depot can! You are more than welcome to call me anytime @ [protected].
Thanks, George K. McGill

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I_hate_lowes_esp
none, US
May 15, 2008 8:22 am EDT

This horrible store did not deliver my appliances on time like they were supposed to and then charged my card twice for an appliance that i had already purchased. This caused my account to over draft and now I'm stuck starved till the whole thing is corrected. I'm calling the Better Business Breau and making a formal complaint about this horrible company. I will never step foot in another Lowe's after this incident. I'm even changing banks since they approved the second purchase without my signature.

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7:25 am EDT

Lowe's delivery

I paid a delivery charge to Lowes of $59.00 for them to deliver 16- 8ft 2x6s, 8- 4x8 7/16 osb panels, 9- packs of 3 tier shingles, and about 6 -1lb boxes of assorted nails. The clerk asked me where they should stack it and I asked her to please have them unload it next to my storage shed, which sits back about 15 or 20 yards from the driveway. She said that would be no problem. Also Home depot has always unloaded my supplies there with no problem. I paid the delivery charge because I am 100% disabled and I should not be trying to lift and carry any of that. If I try to move any of that I suffer terribly for it. I ordered the supplies on friday and the delivery came midday on Saturday. My wife and I were there to meet the delivery driver. He was planning to unload the supplies in my driveway. I explained that he was supposed to stack it next to my storage shed. He said; and I quote, "We never unload the material anywhere we cannot back up to" I told him the lady who sold it to me assured me he would stack it next to my storage shed and that Home Depot always did. He said if I would help him he would put it there. I said I am disabled and I am not supposed to be doing that. He wanted my wife to help him. So I helped him unload it. He was carrying a osb panel by himself and he was carrying a pack of shingles by himself but he needed me to help unload the truck. It made no sense at all. And I am still suffering for it the next day.

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2:49 am EDT
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Lowe's our bad experience

My husband and I have redone kitchens before but never with Lowe's. This time we decided to give it a try. NEVER again.

First, it took weeks for the designer to finalize our drawings (and we spent HOURS in the store with him trying to get it done but he was inexperienced with the software).

Second, once the cabinets finally came it took over a week for the installers call to schedule an appointment to come verify delivery. (I spoke to the Lowe's people several times a week and they had the delivery date weeks in advance. This delay was Lowe's fault)

Third, the finally came to inspect the cabinets and several were the wrong cabinet! Cabinets had been ordered that the salesperson had liked, not what WE wanted. Now we are asking cabinet maker to rush replacements (more cost!)

Fourth, we were going to get our counter top from them so we asked them to send out the installer to measure. An older man showed up and took measurements I could have given him over the phone, then told me it would be another week for them to come and make a template and THEN another 6 weeks for the counter top to come in. I told them to cancel it and we found a local store that could have it done in 2 weeks.

Fifth, we also ordered appliances from Lowe's and the kitchen cabinet guy had the nerve to "scold" me for ordering through the appliance department instead of directly through him.

And last but not least, we had used a 10% off coupon to make our cabinet purchase and the cashier gave us 10% off the total instead of off of only $10, 000 (which I guess is policy) and so the Lowe's cabinet guy got less commission and he was mad at us! He actually complained to us about this error! How unprofessional!

I find that no one knows what anyone else is doing, the cabinet people are over worked and inexperienced, and for the $14, 000 we spent, we are very unhappy with the experience and will NOT be shopping there again.

Flower Mound, TX

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needTOavoidFRAUD
needTOavoidFRAUD
Brooklyn, US
Apr 19, 2011 4:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

same thing here bro! but not to long because i got this number which is ask for help and after 24-48 hours they have refunded my money back to my account. call this number bro [protected], I'm sure they will help you as much as they had helped me.

God Speed!

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william munoz
Visalia, US
Aug 17, 2013 9:33 pm EDT

that's very usual at that store, very unprofessional people ...

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william munoz
Visalia, US
Aug 17, 2013 9:29 pm EDT

I had bad experiences at Lowe's when returning any items from another Lowe's location and the managers attitude very bad and rude, very unprofessional and humiliating employees at the store located on the north side of the city of Visalia CA 93291, if you don't want to have a bad experience, go to any other store but avoid that store in visalia Ca

needTOavoidFRAUD
needTOavoidFRAUD
Brooklyn, US
Apr 19, 2011 10:06 pm EDT
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none of those are correct! they just asking for the first and last name, email address, descriptor( merchant that billed you), telephone number and lastly amount of charge...your the scam because you do redirect us to a wrong path in fixing our problems.

needTOavoidFRAUD
needTOavoidFRAUD
Brooklyn, US
Apr 19, 2011 9:38 pm EDT
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call the number and you'll know and have the idea that I'm telling a lie nor a scam

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4:30 pm EDT

Lowe's a crap plan!

Lowes extended protection plan "service" is the worst service I have ever received. To date, to repair a simple water dispenser repair for My Refrigerator, they have sent 2 different service companies who have installed 2 different parts and still trying to fix it. It is now 6 months, and Lowes customer service people set up appointment for the repair and didn't show up. It happened to me twice and when I called them, Simple answer is "Sorry".

More over the third party service companies these people choose are inexperience and don't know the ABCD's of the problem. All they try to fix the problem with trail and error method.I am having the bad experience wit Lowes customer service people.

Do not ever buy the plan.

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Twix2112
, US
Mar 11, 2011 5:45 pm EST

The Lowe's extended protection plan is an absolute joke. I purchased this plan when i bought all new Samsung kitchen appliances for my home. My dishwasher has broken down twice now and each time Lowe' s sends some off the wall company out to assess the problem. They tell me they will be out between 8am - Noon. I make arrangements to take off of work to be there they never show up. Finally they call and say they will be there between 1pm - 4pm. After numerous calls they finally show up at 7:45pm after it took over a month to get the part in and they still don't know whats wrong with it or how to fix it. So they send out another company to start this joke of a process all over again and when you call customer service all they have to say is I'm sorry. I heard I'm sorry a thousand times yet my dishwasher is still not fixed. For some reason Lowe's thinks no-body works and we're just sitting around the house or we all have jobs that we can just take off from work at the drop of a hat to be at home on numerous occasions because they cant do anything right the first time. Its one thing to get treated like crap from the [censor]s at the customer service center, these people are about as incompetent as they get and the repair companies they send out are no better if it were free, but i had to pay for this type of service. Never shop at Lowe's and by all means don't buy their extended protection plan because it pro tech's nothing and the hassle of it all is not even close to being worth it.

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I_hate_lowes_esp
none, US
Feb 06, 2010 5:05 pm EST

I also purhcased their plan. My water heater went out and they said it would be 24 hours while they researched to find someone to fix my problem. Winter with no hot water is no fun by they way. It was Friday morning at 7 a.m. By Monday evening, still no luck with anyone to fix my issue. They then said 3-5 days for them to come up with a resolution to the problem. No return phone calls from them. Two weeks later I got a gift card for a replacement. If they can replace it and I pay for the install, couldn't that installer have fixed the other water heater that is less than two years old? Their plan stinks and their lack of care about the issue made it even worse. Never purchase their extended service plan. Thanks to the manufacturer, I had it fixed in a few days but I didn't let Lowe's know anything about it. I will never shop at Lowe's again. They should have a database of authorized repair centers to have a service person out the same day. The manufacturer had somoene out within three hours of my phone call. They did not have the part needed but overnighted it and had it fixed quickly.

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amanda
,
Oct 08, 2008 3:12 pm EDT

These are not warranties first of all, they are contracts, and in the contract it states that when you buy the plan you are agreeing that you know what you are buying. If you read the terms and conditions you would know this. If you didn't ask the store for a copy of the terms and conditions that is your fault, isn't it? I don't have a brochure in front of me, but I know it definately states that they will not repair you washer in the limit of liability section if it becomes to costly to repair. It also states on your reciept that no other documentation will be sent, so of course Lowe's isn't going to send you something, maybe you should read over your info and become an informed consumer instead of complaining about things that are really only your problem. Of course sales people lie to you as well...I'm only 22 and I'm quite aware of that, why is this so shocking to people. That is your fault for believing a sales person, this doesn't just happen at Lowe's, it happens EVERYWHERE, once again you didn't ask questions nor take the time to find out what you were buying. Have fun trying to sue Lowe's or N.E.W because from what you've written you have no case, and its obvious you know nothing of the contract that you agreed to.

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Ronald Seal
,
Sep 02, 2008 8:24 am EDT

Contacted the Lowe's Extended Protection Plan this morning (N.E.W) @ [protected]. I asked why I got a Lowe's gift card for the amount that I paid for the washer. Store credit that can only be used at Lowe's. I asked why my washer is not going to be repaired. I was told by one of their representatives that the repair people charge $60.00 an hour labor to repair and that it was not in companys favor to repair my washer. The Warranty plan that was purchased at the Lowe's store in Williamsburg, Va. when the washer was purchased there. Since their company don't mail the customer a copy of the warranty after the sale of the Extended Protection Plan, you don't really know what is really covered.
On 8/29/08 I downloaded information on -line for the Lowe's Extended Protecion Plan from their website. " The plan stated that it would pay for all parts and labor for period of four years. The warranty did not state that: If the repars cost was not in their companys favor that they would not repair the washer. Well, I will be contacting the U.S. Federal Trade Commission in reference to the "Magnuson- Moss Warranty Act of 1975."
All other persons that can not get their appliances repaired by The Lowe's Extended Protection Plan Warranty should also contact the Federal Trade Commission.

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Ronald Seal
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Aug 29, 2008 1:02 pm EDT

Appears that the Extended Service Plan is Customer RIP-OFF. After you purchase plan, you won't get a written copy from them. The Lowe's employee's tell you what the plan will cover and if you go online you
will read what the PLAN will really cover.
IT's not what you were told at the Lowe's Store!
"Cloths Washer" 100 % parts and Labor.
Lowe's will give a credit to purchase a new one at their store and buy a new Extended Service Plan on the new washer. I purchased a Maytag washer on 1-17-06. Filed complaint on 7-24-08 ( transmission failure) Lowes won't repair washer.
I stll have 41 months left on the Extended Service Plan that purchased at the Lowe's store when the Maytag was purchased. The sevice plan was $ 104.98 for four years extended warranty coverage.
Lowe's wants $85.00 for a new service plan, if I use the credit to get new washer at their store.
"Maytag is now made by Whirlpool Corporation"
There is a big lawsuit against Whirlpool for defective washers.

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7:26 pm EDT

Lowe's remote control stopped working!

I bought two Harbor Breeze Ceiling Fans at Lowe's last year... one for my bedroom and one for the Florida Room. I have had no problems whatsoever with the one installed in the Florida Room. However, the remote control has completely stopped working on the fan in my bedroom. I have tried re-setting it but have not had any luck. As it is now, I cannot turn anything on or off with the remote control and the bad thing is that it only came with a remote control; i.e., there is no pull string for back-up. Anybody got any suggestions on how to correct this problem? I checked the Lowe's website and a replacement remote control costs $50.98 and I only paid something like $59.99 for each ceiling fan. What's wrong with this picture? Thank you for your time and assistance, if possible.

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AlexGerwer
, US
Oct 18, 2017 3:55 pm EDT

Krissy,

Per the attached, following through on your suggestion in dealing with Lowe's didn't take us very far. Any help that you and your colleagues can provide us would be greatly appreciated.

Sincerely,
Alex Gerwer
President
AKN
[protected]

On Mon, Oct 16, 2017 at 12:31 PM, wrote:

Krissy,

Thank you very much for your guidance. We will see where this takes us.

Sincerely,
Alex Gerwer
President
AKN
[protected]

On Mon, Oct 16, 2017 at 12:22 PM, Krissy Guess wrote:

Boxbe Krissy Guess (kguess@litexfans.com) is not on your Guest List | Approve sender | Approve domain

Hi Alex,

I was forwarded below email chain this afternoon. We spoke this last Friday about this item. Carole works for Litex, and your remote control is not made by Litex Industries. From research online, we believe your fan could be below based on the photo of the remote control you sent. MSG, who handles replacement parts for Harbor Breeze products, should be able to help you once you can locate the model or item number of the fans you purchased. MSG can be reached at [protected].

https://www.lowes.com/pd/Harbor-Breeze-Kingsbury-70-in-Oil-rubbed-bronze-Indoor-Downrod-Mount-Ceiling-Fan-with-Light-Kit-and-Remote/1000167483

Thanks,

Krissy Guess

Director of Logistics & Account Operations

kguess@litexfans.com

From: Rick Johnson
Sent: Monday, October 16, 2017 1:07 PM
To: Krissy Guess
Subject: FW: Missing Remote Control for Harbor Breeze Fan

From: asg.akn@gmail.com [mailto:asg.akn@gmail.com] On Behalf Of asg_akn@att.net
Sent: Monday, October 16, 2017 2:03 PM
To: chowcroft@litefans.com
Cc: Carole L. Howcroft; Jean C. Liu; dawnsun@dawn-sun.com; jean@jeanliudesign.com; Rick Johnson
Subject: Re: Missing Remote Control for Harbor Breeze Fan

Carole,

Thank you very much for your email. We were able to identify "Landmark Enterprise Inc." in Bandar Seri Begawan, Brunai as the manufacturer of the fan. The model number of the fan is LP8293 (FN569DWDC). The remote that is used with these fans is made by Dawn Sun and is their model number A25-TX012LRC (as shown in the link in this email thread. That is all that we have. I hope that this will allow you to help us.

Sincerely,

Alex Gerwer

President

AKN
[protected]

On Fri, Oct 13, 2017 at 11:09 AM, wrote:

Yaoming,

We purchased eight fans, but are missing the remote controls for two of the fans:

https://fccid.io/A25-TX012/User-Manual/User-manual-1937614.pdf

Therefore, we are in need to two A25-TX012LRC remotes. Please let me know what needs to be done to accomplish this. Your help is much needed and greatly appreciated.

Sincerely,

Alex Gerwer

President

AKN
[protected]

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Groana Sanders
, US
Jul 08, 2017 3:15 pm EDT

Harbor Breeze Pawtucket The fan is beautiful, but the product is a fire hazard and a piece of crap. When running the fan on high, I thought it was emitting a funny hot smell. After 6 days my remote stopped working: I can no longer adjust the speed from high nor turn on the light. Lowe's better give me my money back for the lemon of a fan they sell. Or prepare to buy me a new house when it burns down from the hazard they promote. I'm reporting this crap to the Federal Trade Commission. My father bought a Washing Machine from Lowe's. The Washing Machine Died to Soon. Lowe's I just lost all trust in the products you promote and sell. money back or lets go to court. THANKS FOR WRITING THIS INFORMATION ON-LINE. I DIDN'T THINK A CEILING FAN WOULD BE SUCH A PROBLEM TO FIND AND BUY.

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Groana Sanders
, US
Jul 08, 2017 4:49 pm EDT

How cool I reset the Remote with that Learn Button I found in the Remote. Now I can adjust the Fan speed again BUT NOW the Light only Dims and Brightens and will not go off. LOWE'S YOU SELL [censor]

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Kathiesssmith
, US
Aug 11, 2023 6:08 am EDT
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wow

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Pierre Dumont
, US
May 18, 2017 7:32 pm EDT

My remote would not work either, but I finally got it to go by turning the light/fan switch off and then hitting the learn button and then turning the light/fan switch on.

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Mairead Tobin
, US
Mar 14, 2017 7:14 am EDT

i have two fans also, both remotes not working

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Keith Schwacha
, US
May 18, 2017 3:23 pm EDT

I hope this helps some of you with remote problems. I have a Harbor Breeze which I usually control with a wall switch, and I've just been using the light over the winter. When trying to start up the fan this spring with the remote, the red light came on but no response from the fan. But - replacing the battery did the trick. So even if you think your battery is OK it might not have enough power to do anything - just like when your TV remote batteries run low.
Just remember that if your remote has a switch called "Learn" next to the battery compartment, you may need to push that, it will play a little "tune" and the fan will respond. Don't ask me why. I guess it is calibrating or something. And of course, as in other comments, don't mess with the dip switch if it's already working, but if you already moved it try moving it back. My fan is getting kind of old now, circa 2012 I think, and it's still hanging in there.

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Dgayers
, US
Mar 07, 2017 2:24 pm EST

After mutliple tries, it would not reset. Had the same remote issue. Called Harbor Breeze tech. He insisted my fan was too old (2012) for replacement parts and I would have to purchase a new fan. The blue lights were working on the remote. I purchased new batteries anyway. Worked first time.

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Boofieie
, US
Dec 28, 2016 11:52 am EST

Thank you. This was the easiest way to fix my remote !

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Boofieie
, US
Dec 28, 2016 4:05 pm EST
Replying to comment of Boofieie

Sorry, this reply was meant to be under "press the little button on the remote". That is how I fixed my remote.

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RCH2
, US
Sep 10, 2016 11:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have a harbor breeze Marrimack outdoor fan which is not responding to the remote. The light is on but the fan is off. I have replaced the remote battery to no effect. I do see that the remote blue light comes on when I press any button.

Does anyone know how to check whether the remote dip switches are set correctly? I did not change the dip switches but just want to confirm. Remote model number is L3HFAN35T

What else could I check? Any thoughts before I decide to replace the fan.

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fanguru
, US
Aug 21, 2016 10:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

RE: Harbor Breeze Saratoga model DC motor remote fan w/light. We have four of these fans and experienced remote issues with two of them. This model has a lifetime warranty, I contacted the C.S. number on the manual, the CSR walked me through a number of possible solutions with none of them resolving the issue so she said she was shipping new a new remote under warranty. The new remote arrived (in Hawaii) in two days, I "learned" the remote to the fan and it has been working properly since. The same routine for the second malfunctioning remote. Sorry there is no manual operation for this fan, but I'm completely satisfied with its high volume air movement and the customer service response to my situation.

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Scott Brown 1
, US
Aug 17, 2016 7:18 am EDT

If anyone was a Harbor Breeze Kingsbury with the 6 speed pad and does not have dip switches this might help. I got lucky messing around and wanted to pass it on because I couldn't find any solutions online. Turn the power off at the switch- Wait a minute- Turn the power back on and press the #2 and #5 at the same time until the light turns on and off. You should be back in business. :)

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Aaron Bakalar
, US
Apr 04, 2017 6:23 pm EDT

This post helped, although indirectly. I have the 6-speed remote with one toggle switch (0/1) and a Learn button. The first time my remote quit on me, I discovered the Learn button and solved my problem. This last time though, nothing seemed to work. I tried the #2 + #5 simultaneous approach and it did not help. BUT! after trying this, I went back to the Learn button and VOILA - "back in business." Thank goodness, because the fan is only about a year old with few miles and looks very cool.

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Very Very Unhappy customer
, US
Jul 25, 2016 11:16 am EDT
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I bought 2 harbor breeze ceiling fans, one for each bedroom. I have gone through a few remotes because they stop working & the fans that I bought also do not gave any pull chains. I didn't think about this when I bought them, just thought how nice the remotes would be when I was in bed & wanted to change the speed of the fan. In order to buy a new remote you have to buy the whole remote system, they do not sell just replacement remotes, guess they want to make a lot of money. If a TV remote goes bad you can buy a new remote, so why can't you just buy the remote piece for these fans?!?! I will never buy harbor breeze fans again & will tell anyone I know or see in the store not to purchase one. So disappointing. I know it is the remote because if I use the one from the other bedroom & put the number the same as the broken remote it works that fan. I tried to buy a new remote the other day, but now they changed the remotes to find the signal automatically, no changing the numbers. Well this does not work with the transmitter currently in the fan. I will be taking it back. If I'm going to have my husband pull that fan down to put in a new transmitter, I will throw that piece of crap in the trash & buy a better fan.

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2:57 pm EDT

Lowe's empty fire extinguishers!

I live in a high fire danger area. I now regularly check my smoke detector & fire extinguishers. I discovered that I needed a new fire extinguisher for the kitchen. I went to Lowes (Do It Yourself Retail Store) to purchase a new fire extinguisher. When I went there, I was shocked as to what I found. Out of 16 fire extinguishers that were on the shelf, only 3 were charged. 4 were borderline empty, with the remainder of 9 totally empty. I called the manager, who said he would do something about it.

This being too big of an issue just to let go, I went to the fire department to file a complaint. The fire department said the fire marshall has no jurisdiction over the life saving devices being sold. I said, "What...". Imagine a senior citizen purchasing one of the empty ones. Then having a kitchen fire, wow.

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Rigal Terra
Atta, US
Jan 30, 2010 10:28 pm EST

Caveat emptor. Damn right he doesn't have jurisdiction over a shop shelf.

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roger
,
Jul 29, 2008 8:07 am EDT

When talking with a Lowe's and depot store my understanding was that the manufacture had massive leaks which is why my unit was empty and teh shelves were bare. I never heard and comunication to consumers about this problem.236df

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spiralsands
,
Mar 27, 2008 10:40 am EDT

Fire extinguishers can leak overtime and even when they indicate they are full, still may fail to discharge if needed. Fire extinguishers have a shelf life. Lowe's can be blamed for not inspecting a perishable product that may have come to them in that condition but the real blame may lie with either the manufacturer or who ever transported the fire extinguishers from factory to retail outlet.

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6:58 pm EDT

Lowe's damage to home & husband's job!

Lowe's Home Improvement in Bentonville, Arkansas delivered sheetrock to my house in January 2008. I had to listen to one of the delivery drivers complaining and using foul language throughout the delivery. I decided to not be present during the second delivery, the next day when I showed up on site one of my contractors notified me that one of the delivery drivers had written on my concrete floor that were to be stained with PERMANENT marker. The marks were in 3 rooms and the largest area written on measured 5 inches tall by 18 inches long! We tried every chemical and nothing removed it and the stain wouldn't cover it. During another delivery of trim the same delivery driver who had written on my floors put 2 lemon-sized holes in my walls. Here is the worst part my husband was the store manager at this store and he was nice enough not to reprimand this delivery driver. Due to the extra cost of covering the damaged floors my husband consulted his boss who suggested that my husband file an insurance claim through Lowe's to cover the extra cost that Lowe's had caused. Well, Lowe's covered the cost of the damages but my husband was fired in retaliation over filing the claim. Oh and the person who not only damaged my house once by TWICE still has a job.

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10:51 am EST

Lowe's we are obviously disturbing the associates!

Was at the store Sat. March 1, 2008 to pick out products for downstair bathroom. The associate showed me a nice double vanity that was on clearance, which we loved the color. Went back on Sunday morning to purchase everything. First we had to wait for an associate, who watched us for a time before she approached us. I began showing her all the products we were purchasing (around $1500) but when we came to the vanity top that I was shown the night before she told me they sold the last one a month ago. Now who do we believe? Her or the associate that pointed out this bowl to us the night before? She then had to get someone else. It took this man about 5-7 minutes to get to the area then he just looked at us as if we were disturbing him just as the first lady had acted towards us. He told us he didn't have that double bowl and completely walked away from us. We left the store. Maybe Lowes should put their people on commission and see how much more product is moved!

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jerked_around_and_taken_for_granted
Grand Rapids, US
Jan 11, 2015 10:35 pm EST

I get the frustration, and it is just as frustrating to me, as an employee, when things like this happen.
The truth is, and I know that this is not going to make anything better, and may sound like just more excuses, but the truth is, they understaff the departments ALL THE TIME. I work in a department which only has 2 part time associates (they don't hire many full-time people) and we are given 10 -15 hours a week.
No manager since I started there, so I had to figure it all out myself, and with the help of the very gracious and hard-working persons in other departments, which are also greatly understaffed.
Staff is not allowed to do any online training off the clock, but cannot do it on the clock, as there would be no departmental coverage.
I feel bad for myself, but worse for the guests who come in.
Cross-training between departments does not happen, unless you take it upon yourself to skip lunch (which is a terminable offense) to try to keep up with your assigned department and also be able to spend time assisting, when able, in other departments in order to learn the ropes at least a little.
I know that the people at my location are ALL willing and happy to assist, and sometimes it is difficult to hide the stress we are all under, as I am 100% confident that all of my colleagues are hard workers who want to give the customer the best experience.
Sorry that this happened.
I have been with Lowe's for a year and I still have not been given a straight answer about why permanent part-time employees are allowed only 10 to 28 hours a week...the schedules are so inconsistent. One week, 28 hours, the next week, 10, and then store meetings about how messy departments look and how customers are complaining about service.

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Lowe's bad quality product!

My husband and I purchased the Harbor Breeze Galileo celing fan for our 9 year old sons room. We purchased this fan from our local Lowes' store about a year and half ago. My son thought the fan was pretty cool. There are three spotlight type lights that hang from the center of the fixture and a top light in the dome. The "spotlights" are adjustable to which direction you want the lights to shine. They can point up at the ceiling, at the walls, or towards the floor. The lights can be very bright . We had the lights pointed towards the ceiling so they weren't blinding us or him. Today I was cleaning the dust off the tops of the blades and that's when I seen that 3 of the 4 blades have burnt. I mean that they actually started to catch fire. The heat from the lights started to burn the blades. Right through the enamel down to the wood. There are actual char marks on the blades. If it actually started a fire I would not have been able to get to my son because he sleeps in a bunkbed that is right next to this light. The company will probably tell me that the lights should not be pointed upwards. My opinion is that if that's the case then the lights should not adjust in that direction.

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5:40 pm EST

Lowe's waiting for replacement

Bought a washer & dryer sunday. Was promised delivery the next day between 8:30 am and noon. Arrived installed both appliance and they took the old ones. It was 30 minutes later that I put a load of clothes and the machine was making a loud noise. Called and spoke to different store managers throughout the day promising me someone would go by and check the problem. The next day I called and spoke to a different store manager and inform me that they were going to replace it but the workers were in premont doing a delivery. I told the store manager how come my problem was taken care of first since I live in kingsville and was a few blocks from their store. Of course he didn't know what to response. He claim someone would be here but the store closes at 9pm. It is already 7:35pm and no one has showed up. We asked for a refund and our old washer back but they said they couldn't do that. We are still waiting! There is alot of lack of communication upon all the (4) store managers I have spoken to. What is wrong with this store - no training of course!

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12:00 am EST

Lowe's employee discriminating!

I was treated in such a discriminating/chauvinistic way by a Lowes employee in the Plumbing Dept at the Brandon, FL - Causeway Blvd store yesterday. It all started when I asked for a bar sink drain, Casey (the employee) made me take the sink out of the box so he could see the drain size – I was buying the bar sink also. I was trying to explain what I needed and his answer was ‘ I have no clue what your talking about’ so I decided to forget about explaining and proceeded with the next part I needed.

I had a plumbing fitting which I was told I could easily find the elbow & pipe at any Home Improvement store and Casey tells me it was a special fitting and Lowes didn’t carry parts for it. I told him what the other store told me so he walked over to the PVC aisle and gave my part to another employee and asked him to serve me while he continued on to go help another customer (a man). Why he did that? The other employee got my elbow & pipe right away without any problems.

I was with that other employee checking on another part for a hot water tank when Casey arrived listening to our conversation when he say ‘ You will run hot water in THAT THING’. At that point, I was so offended, I looked at him and told him ‘That THING happens to be the 2.5 Gallon Hot water tank Lowes sell’ and I proceeded to walk away.

I was so offended by his attitude and being treated that way that I left. I didn’t want to chance going into the lumber department and be treated the same. I went to their competitor and spend my money there.

Women, beware shopping at that store!

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Gil Boudreau
, US
Jan 27, 2020 7:40 am EST

I was a paint department employee that was kidding with another paint employee when one day I was just kidding when I called him a homo I said this kiddingly and he lost his mind, I told him I was just kidding with him but he went to management . four days latter I was let go sould I have gotten a warning first or just terminated.

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christina strickland
montgomery, US
Mar 04, 2013 3:59 pm EST

My husband worked for Lowes in Alabama. He was their slave, go to guy when no one showed up. On November 26 they work him to DEATH. He walked out to get buggies (after working so hard and getting out of breath) he dropped dead of a heart attack. CPR didnt bring him back but EMS did. He had 4 clots to his brain I have a feeling something happened to make him throw 4 clots and that made his heart stop. Lowes wont tell me anything. They came to hospital and said it would be filed under workers compensation. Compensation sent him some cards (cant use them when you on a vent and then dead, but thanks anyways). I called 4 weeks after I received workers comp cards and was told that "my husband was a sick man" told her no he wasnt he just had a cardio work up including stress - negative everything. I ask her why it took so long to tell me and I had to call to get that answer - she said "I was letting you grieve". BULL CRAP. They cancelled my health insurance the day he died! Against the law. I still have not heard from them and it has been 12 weeks. No one will tell me what my husband did his last day alive. I live with this no knowing everyday. It hurt so bad. ONE MORE THING... i was there when he signed up for benefits HE TOOK OUT LIFE 50, 000, SHORT AND LONG TERM INSURANCE. HIS MANAGER AND ANOTHER EMPLOYEE HELPED HIM, I WATCHED...WHEN HE DIED THE HR MANAGER TELLS ME HE DOES NOT HAVE LIFE INSURANCE BECAUSE IT WAS NOT TAKEN OUT OF HIS CHECK. HE WAS SHORT LIVING BY ONE DAY TO COLLECT SHORT TERM FOR ONE WEEK. SHE MADE THE MISTAKE AND I AM LEFT WITH NOTHING AND HORRIBLE MEDICAL BILLS. I WATCH HIM TAKE OUT THE LIFE INSURANCE. CROOKS CROOKS CROOKS. I WANT TO WATCH THE PARKING LOT TAPE TO SEE WHAT HAPPENED TO MY HUSBAND, BUT I CANT. i want to know what my husband was doing and everyone was told to be quiet. It's horrible

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Melissa Brown
, US
Sep 01, 2011 8:49 pm EDT

My husband is currently a Lowe's employee and he too is being mistreated. His customers always go back to him, and always gets good reviews. But his employers somehow don't like him and like to mess up his schedule knowing he has a family just like everyone else there they are accommodating, but yet when it comes to my husband “no” as a Specialist you have to be available all the time. I am full time working mother who attends classes at night. Now let me ask you this. What person would want their kid at a baby sitter’s house til 10pm on a school night!?! But if Lowe’s is so family oriented like they claim to be then they would understand his situation as they do the other Specialists there. Even the other specialists he talks to, asks him why his schedule is corporate schedule like the rest of them. Do they not know he has the policies and procedures and the paper that corporate gave him showing him what the corporate schedule is for ALL Specialists?

This is stress no family should have to deal with, and I’m getting ready to get a LAWYER for employee harassment, because he knows damn well what his rights are as an employee, he knows what the corporate schedule is and what all Lowe’s locations SHOULD be following. Be ready to hear from Tucson, AZ soon Lowe’s!

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sin city
Las, US
Nov 02, 2010 1:44 am EDT

i work 7 years for the company, from those years i got employee of the month everything was good until a new store manager came aboard .all dept mangers started working under pressure. as much we tried to do are job it was not enough for her.i saw a lot of racial discrimination in the store by the store manager when she came to the store i was a zone manager i did my job but for her it wasn't enough so she forced me to step down of my position to a dept manager the position was never posted when not even two days she brought somebody from her old store to the position she did not have a clue of the position but she still is in the position and still does not know .she is there because the store manager protect her just because they have the same sexual preference i thought lowes had open door policy i talked to a couple people regarding the issue and guess what nothing happen our hr manager is just of waist of pay roll she never did nothing .she has been seen going out to lunch with a csa for what i know by policy she is a clase A violation and store manager knows and pretends that she does not know it is sad when the store is run by all the csa when it comes to a good job senior staff takes the credit when it comes to a bad walk they blame the dept manager due to bad job performance .
Las Vegas Nevada

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Who will help
Granbury, US
Aug 25, 2010 10:51 am EDT

Someone in corporate should speak with the associates in the Granbury Texas store. Management continually allows one of their sales specialists ( woman) the break company rules such as coming in late, working off the clock, wearing offensive clothing(showing underwear) baring midriff, tongue ring. She never has a margin above 6% and sometimes it is even negative. Male managers are a bit to "friendly" with her and she allows it so they do nothing to reprimand her.

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chillicothespecialist
Chillicothe, US
Jul 20, 2010 9:44 pm EDT

This is not an uncommon statement. Lowes does not care about its employees. They go through the motions but you are the easiest product to replace in the store.
There are hundreds of people in this low pay situation waiting for a job, any job... Even cleaning trash cans...
At lowes you can do hundreds or thousands of dollars of sales but mess up on only one for a SOS sale and you are written up! Threatened with replacement or moved out of your selling specialist position...
I am retired from the military and that is constantly thrown in my face. I should work for less money to help Lowes, because I spent 30 years in the military and have a retirement pension...

I presently work at a Lowes. Like my job, but am so tired of the constant descrimination just because I am retired military...
Lowes is bogus bull [censor]... And I agree, most of the department and zone managers are legends in their own minds... True Idiots.

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deborah chrisman
Peoria, US
Jul 10, 2010 3:44 pm EDT
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i worked for lowes 9 years iwas #2 in the district for being a specialist in sales then i had my title taken away as home decor so then they asigned me as team leader then that was deleted how can you have a possitive additude when your employer keeps shuting you down i had customers that would demand i wait on them only . then 1-1-10 steve southerly at 167 came in after 3 monthes at least 15 people were let go

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Qurox
Pittston, US
Nov 22, 2009 6:39 pm EST

With All due respect, there are jobs at Lowe's requiring skill sets such as Sales specialists. Kitchen Design and Fashion Bath design require knowledge, education and skill. There are all different levels of employment at Lowe's, a path and way to move forward. To state that "you are working at Lowe's at a crappy job because you are uneducated" is quite frankly, Un-American. There is a job and a skill set for everyone and a dollar earned is a dollar earned. This is the issue with Lowe's, it is kill or be killed and no compassion from Management down and it permeates the building and the quality of the workplace. Refusing to pay overtime and requiring time made up during lunches or be threatened with dismissal, disrespectful management, agreed on power trips, constant threats of losing your job does not make for a healthy work environment for anyone. If someone refuses to handle garbage with their bare hands, for goodness sake respect it and get the guy some gloves! Lord knows there are plenty on the shelves.

I worked at Lowe's and was number one in my region for sales...I took a plumbing department from nowhere to the top 25 in the NATION and yet I was still pressured, harrassed, and pushed out BECAUSE I was educated. Clearly, listening to another ilogical voice from the management side just affirms my belief that Lowe's would rather build a case based on nonsense, try and push them out or fire them, than pay the unemployment insurance.

I wonder just how many wrongful termination suits would be filed if former employees during these tough times had the ability to do so.

Any lawyers looking for a class action suit?

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Notorious1
Arlington, US
Nov 11, 2009 2:49 pm EST

I held many senior managerial positions at Lowes, and every time I read one of these types of complaints I shake my head. I shake my head because it's likely true that employees have experienced this mal treatment. Let me explain a few things about Lowes employment to you, and the role that many of you play.
First consider the following:

1) Most of the managers you work for are barley educated; this matters because as one becomes better educated, they are become better at managing people. When you have uneducated people making decisions about your future, you will never win.

2) Many of the managers are holding on to their job by a thread. Many managers work with the threat that they will be fired for the smallest infraction. This feeling often turns the managers against other managers, and places managers against employees. I say this because as when a manger is afraid that he will lose his job, he will try to deflect the attention off of him by targeting an employee.

3) Most managers are lazy and power hungry. When you take any intelligent group people and give them control over an environment; don’t expect them to pick the crappy jobs for themselves. Many times, managers ego-trip and are trying to prove to others that they have control over the subordinates. Subordinates (dept. manger, sales spec, cashiers, loaders) are just pawns on the chess board.

4) Lowes is a crappy job for intelligent people. If you have a self worth where you believe that certain duties are beneath you, than don’t work for Lowes or any other low-skill occupation. Its often perceived that Lowes is the enemy, but in reality you are stuck working a crap job as a default to your low skill set.

With all of this being said, I as a Manager for Lowes, I've worked my employees hard; and I worked harder than any manager in comparable positions. I received many accolades and promotional opportunities, but I too hated aspects of working in a low-skill profession. The best thing for a person who want to escape this type of employment is to become educated, and offer the world something more. Until this achieve you are always going to hate your job and have crappy enviorments and duties. Many of your complaints may have occurred at Lowe’s, but they are not uncommon to the industry. I am no longer employed by Lowes for other reasons, but I can’t say anything too bad about the company. In whatever situation you find yourself, remember the more control you have over your future the better you are.

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C.F
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Jul 19, 2008 10:52 pm EDT

You did not read your training book for being a loader. It specifically says we're expected to empty trash, and assist with zone recovery which would include cleaning the floors and restrooms. And big deal, so the garbage is gross, if you don't have gloves just wash your hands real good when your done and all will be fine. However I do think something should be done about those toxic fork truck gases. I'm also sorry you din't have a better experience there.

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Lowe's scam and cheating!

I bought a rain gauge from Lowe's in October. By December, water had froze in it and burst the gauge. I went to the store, checked the package on the model, and it included no warnings about not using the gauge in certain conditions. I concluded I did not misuse the gauge. I decided to return it, willing to settle on a cash refund or credit, but not a duplicate gauge.

When we went to purchase $100 worth of lumber and other construction supplies, I took the rain gauge back. I entered the returns and exchanges corral, and the girl at the register called a guy named Mike over to discuss the return. He laughed at me, wondering what I expected from a rain gauge and then said they didn't even sell that model there! He didn't even check his inventory or anything. I said, 'Oh, so you have a personal knowledge of every product this store carries?' He said, 'I know we don't carry this.'

Unbeknownst to him, I had instructed my kid to retrieve the exact rain gauge in a package and bring it to us, as I knew they would need the bar code in order to give me a refund. At this moment, my kid showed up with the gauge. Mike got very flustered, and said that if I didn't like the fact that he wouldn't give me my two dollars he would have me removed from the store. I promptly told him he needed to get the manager so my removal could proceed.

While we waited on the manager to show up, he got very angry and his body language started to indicate that he was preparing to do the removing himself, as I stood there very relaxed and calm. The manager showed up, and had to tell Mike to leave, as he was adding nothing positive to the situation. He promptly gave me my money and then I asked if the two dollar's was coming out of Mike's check. He said no. I had to tell him I thought he was ready to assault me because I exposed him as a liar in front of three customers and a co-worker. The manager, of course, had no answers for me.

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Petter Mendez
Petter Mendez
Dover, US
Jul 19, 2009 1:36 am EDT

If you live far enough north you should know when water freezes

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Obviously Smarter Than You
Port Orange, US
Jul 19, 2009 1:27 am EDT

What a [censored]. If you live far enough north you should know when water freezes, the molecules organize themselves in such a way that the water will EXPAND and push outward on any object trying to contain it. This is a good reason to remove your oh so expensive and precious $2 rain gauge from the outdoors and bring it in for the winter. They had every reason to decline your request for a refund. There was nothing wrong with the mechanics or manufacture of the rain gauge, just the idiot who purchased the product.

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12:00 am EST

Lowe's harassment!

I had taken my son to a Wrestling match on 12/27/2007 I happened to see Zone Manager (Cesar) I said hi and kept on walking, on 1/4 , I was back in Matamoras, I had seen Cesar and we spoke briefly about the event in the receiving area, Rick said to me "oh you went to see the wrestling match too" I replied yes I actually had a good time, just watching my sons face light up! then Mike Mongioi said " I heard the only reason you went is to see the best Bikini contest they had for the girls, is that true"

I could not believe what he had just asked, I was mortified, I can feel my face turning red for being put on the spot and embarrassed like that in front of 2 other managers, I kept my cool and looked at him and replied "the bikini contest was inappropriate for young children to see, it should not be part of the event" he replied "well that's what I heard, you only went so you can see the girls take off there clothes, I'm just trying to find out if its true or not"
I said to him, like I said Mike it was inappropriate.

After that had taken place I gave my boss excuses so I would not have to back into the store, I felt like everyone knew about my lifestyle. Only two people know about my lifestyle in that store, it's not something I announce to people or the world, everyone is entitled to an opinion and some people are against gays and take action to it, so I keep it to myself.

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Andrew
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Jun 06, 2008 8:53 am EDT

I've heard similar comments like this also but just take it in stride. Sounds like the guy was just joking around, and probably doesn't know that your gay, or he does and thats what makes the jibe a little more like a joke. We have to have a little thicker skin, and stop letting our sensativities segrigate us from others. Some of the best, funniest and popular humor is based on adverse comments about ethnic, religion, and orientation.

Be bigger than this, complaining only makes everybody afriad to be friendly, and makes life miserable for people who want to be friends but are afraid to strike up "propper" conversation.

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12:00 am EST
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Lowe's incompetent installation

I gave cash up front to Lowe's for a quartz kitchen counter top. The product was flawless, but the installation was incompetent. I have been trying to get it resolved since March 25th and it is now June 18th. After paying $3500 they will correct the mistake if I pay them $500 more. My advice is stay with local home improvement and send Lowe's to Afghanistan. The Taliban wouldn't stand a chance.

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countertops
Pompano Beach, US
Mar 01, 2011 2:58 am EST

Box stores are not what they used to be. They are fighting back nowadays.
www.elitecountertops.com use only the professionals.

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12:00 am EST
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Whirlpool refrigerator purchased at Lowe's, Sherman, TX, and was sold Lowe's Advantage Extended Warranty by Lowe's sales person. Lowe's Advantage approved work to be done by Buddy's Plumbing and Appliances in Antlers, OK, on 11 Jan 2007. They promise to pay them for work done after each contact, however they have not been paid by Lowe's Advantage to date...

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12:00 am EST

Lowe's terrible experience!

We purchased $4000.00 worth of Georgia Pacific Lumber from July to September for a Deck project. My contractor used a laser level and installed all the lumber properly (this was not his first deck to build!) he knew what he was doing, at the half way point he realized the lumber was not uniform, one piece might be 7 1/2" wide and the next was 7 3/4" wide. Of course this made the finished product look bad. Lowes/Georgia Pacific came out took pictures and samples of the wood and said they would do what it took to make me happy. After 2 months of trying to talk to them, they lost the pic. and wood and now say My contractor is to blame. WHAT A CROCK OF! I am getting a lawyer! I will take the deck apart piece by piece and nail by nail to get my money back if necessary!

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Update by Bettye Wittenmeier
Dec 10, 2007 9:52 am EST

We purchased $4000.00 worth of Georgia Pacific Lumber from July to September for a Deck project. My contractor used a laser level and installed all the lumber properly (this was not his first deck to build!)he knew what he was doing, at the half way point he realized the lumber was not uniform, one piece might be 7 1/2" wide and the next was 7 3/4" wide. Of course this made the finished product look bad. Lowes/Georgia Pacific came out took pictures and samples of the wood and said they would do what it took to make me happy. After 2 months of trying to talk to them, they lost the pic. and wood and now say My contractor is to blame. WHAT A CROCK OF !. I am getting a lawyer! I will take the deck apart piece by piece and nail by nail to get my money back if necessary!

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Cheryl Lorens
,
Nov 15, 2007 12:00 am EST

I purchased shutters for a window that had to be special ordered. Upon ordering, I was told it would take 30-38 days for delivery to my home. After the 38 days had expired, I went to Lowe's and spoke with the asst. mgr. who assured me the scheduled delivery would be in one week. Again, I did not receive the shutters. My next call to the store manager, disclosed a problem in shipment and the 'new' delivery date would be in one more week. Over three months later, I still do not have my shutters. The charge was placed on my first bill and was paid to Lowe's long before the the 'original' scheduled delivery. I made many calls and wrote letters to the store manager. I have asked to speak to the district manager (they will not give out his name) and employees insist he will contact me in a short time. To this date I have not had any contact from the district manager. Unfortunately, I too will have to file a claim in court to get my money back from Lowe's. Before my undelivered purchase was made, I was warned not to use Lowe's by a co-worker who had a horrible experience with Lowe's when buying an expensive exterior door and having them install it. Honestly, I'm surprised they are still in business. I will never use the services or merchandise from Lowe's for my home or business. I recommend other folk heed this advice and use the same judgment.

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Gary Baer
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Jan 09, 2008 2:34 pm EST

Why did you let it get this far? Any contractor worth his salary would inspected,measured and sorted the lumber before ever putting in one screw or nail. I would say your contractor was at fault. If he would have looked over the lumber, he or you could have avoided this mess by simply returning the deck boards that did not work.

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Frank Hendricks
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Jan 05, 2008 11:28 am EST

Many complaints I have read regarding Lowe's - from their anti-smoking policies to complaints like this one. I've bought lumber over the years from Lowe's (returned some, other pieces I cut) that were warped or otherwise not the size so stated in width and length. So I did take not of what you wrote.

Another issue I have with them is their rebate offers, apparently they can't honor them the way the sales people clearly state at time of sale. I'm in a duel right now but getting no place fast, sort of like, "my way (Lowes) or the highway."

Had this one salesman or employee, offer me this piece for my drier saying, "this'll work." Hah, when the installers from Lowe's came to install our new washer and dryer, the installer profoundly confessed to me, "this attachment won't work on this dryer." Hello!

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12:00 am EST

Lowe's credit card misleading

I purchased a Troy riding mower from Lowes for $1,065 on their 12 month no payment 0% down.
I would receive a monthly statement saying I owed $0, so I began ignoring the statements as only 7 months had passed. Well i started receiving phone calls from Lowes saying I was 2 months passed due. I called them back and of course spoke to a nice Indian guy at a call center in India... He told me to go down in person to the store to sort things out. At the store I was informed the GE money holds the credit accounts and to contact them. I was informed by GE money that I made addiotional purchases and this voided the 12 month deal.

This no so pleasant cutomer service rep informed me I made those purchases and I disputed the claim still wondering how after 7 months I was being chraged finances fees and late fees?!?!?!? I received notification from GE money showing a signature which was little more than a dash for the additional purchases, a signature which was not mine. I disputed the claim but all the while I was receiving approx. 12 phone calls to my cell phone a day and another 12 to my home phone number. THis went on for weeks with harassing calls and when I would pick up there was noone there just an automated message.

Anyway, Lowes and GE money have refused to work with me and BBB and comsumer affairs have offered little or no assisance. Basically my decision to purchase this product has ruined my previously perfect credit.

Avoid Lowes at all cost...

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jeff smith
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Feb 06, 2008 10:33 pm EST

If you made a purchase at Lowes and the 12 months no interest and no pay was entered in correctly, there is no way that there would be interest applied. Furthermore, additional purchases can not affect previous purchases that are on the 12 months no interest and no pay. Additional purchases can and will be charged interest and require a monthly payment unless those charges were also put on a 12 month no pay or interest. The resolution is simple. A Manager from Lowes can call the Credit Center and request that your purchase be placed on the 12 month no pay and no interest and that the interest and late charges be waved and all charges credited back to the customers account. Understand that Lowes is under no obligation to the customer to make such a request, but in most cases where there has clearly been a mistake by the store, the decision to absorb the cost can be made.

It is worthy to note that bill management is the customers responsibility and if there is an apparent issue, waiting 7 months for it to just go away is not an acceptable practice.

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About Lowe's

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Lowe's is a home improvement and appliance retailer offering a wide range of products for DIY, construction, and home renovation projects. Their inventory includes tools, lumber, fixtures, garden supplies, and appliances. Services include installation, repairs, and project consultations. Lowe's caters to homeowners, renters, and professional contractors.
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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

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Overview of Lowe's complaint handling

Lowe's reviews first appeared on Complaints Board on Aug 31, 2006. The latest review Windows and sliding door installation was posted on May 29, 2024. The latest complaint Don't Buy Craftmen Lawnmowers was resolved on Oct 10, 2023. Lowe's has an average consumer rating of 1 stars from 2219 reviews. Lowe's has resolved 243 complaints.
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