Menu
Write a review
File a complaint
KFC Profile

KFC

www.kfc.com

Learn how the rating is calculated

1.3 18 Reviews 3468 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

KFC Complaints Page 4 of 174

ComplaintsBoard
C
1:13 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

KFC Delivery

The kfc outlet which was assigned from my location was just 2-3kms.i was given a time of estimation of 39 minutes.wtill 10:39 the tracking bar was not moving.11pm shows the delivery partner is on the way.At the last moment after waiting for more than 1 and half hour..The delivery is lying that u have cancelled the order.The driver had lie to us.initiailly he told he will be late.later he told he pick up the order.,and will be reaching within 5-10 mintues.however even after 11: 30 PM he didn't arrive and arguing and abusing us.this is really pathetic.

Read full review of KFC
View 0 more photos
Hide full review
ComplaintsBoard
A
3:44 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

my last 2 visits to KFC 5230 Hwy 321 Gaston SC 29053 803 567 2027 have been awful. my last visit on 4 November 2023 at approximately 1700hrs went like this: I went through the drive-thru and ordered the 8 pieces of chicken with 2 slaw sides I also asked that we be given the KFC original because our last order had been so hard. When I got to the window I wa...

Read full review of KFC
ComplaintsBoard
P
1:09 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 11/02/2023 Aprox 5:31PM Ticket #1388 At the Oswego, NY Store: Placed my order, pulled to the take out window, Waited awhile, was told to pull around back by the back door and DUMPSTERS, Ok we did. Waited there for over 20 minutes, No one came out. I called the store from my Cel phone. Was told my order would be out soon. Waited another 15 mins, All of a...

Read full review of KFC
ComplaintsBoard
A
11:05 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On the first of Nov. my husband went to KFC to get me and him some chicken from KFC. He went to the drive up window and placed the order which was a 3 piece meal dark meat and they told him they didn't have no dark meat only white which he got! And then he ordered some chicken nuggets with fries with a drink. Well when he got home I open my box for the...

Read full review of KFC
ComplaintsBoard
N
2:30 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am highly disappointed with kfc bridge city both one inside the mall and the drive through, at a drive through we order and they tell us to wait at the parking for over 20 minutes everyday and they will tell you not to come closer the window because there’s a timer then that drive through rather be closed as it is not serving it purpose anymore The one...

Read full review of KFC
ComplaintsBoard
J
10:27 am EST

KFC original chicken

I have purchased KFC original chicken twice in the past and both times I have hoped for the best. I have loved FKC since I was a child. But, the last few times the chicken has been so greasy that it has been virtually impossible to eat. I am afraid to try it again.

I always have a family meal for Xmas eve, take I purchase take out so we can all enjoy the evening. But I won't this year as I will not serve such a greasy item.

I bought the chicken at KFC store located at 2110 Goliad Rd, San Antonio, Texas. Please teach these teenagers how to cook.

Desired outcome: I just want my old fried chicken back..

Read full review of KFC
Hide full review
ComplaintsBoard
M
7:09 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

KFC The workers and the food

I sent my daughter she's 28 yrs old to get me a 20 dollar fill up I'm disabled n c t drive or walk I gave her 30 dollars an told her it won't be no more then 22 dollars wit tax when she came back with the food she said she was charged 32 dollars for a 20 dollar fill up I called an talked to one manager he said he don't no how it happened he asked if I hD receipt ikomed for 2 hours n could t find receipt I called back got another manager she was rude as all hell tellin me bri g the food back I told her my gtankids ate the food n I can't find receipt she hung up on me I live rite down the street from the of I but Fei. There all the time... It's not rite someone stole 10 dollars from me... I should be compensated for my time grief an how rude I was treated.. I was discriminate against because I'm disabled... They didn't care.

Claimed loss: 100 because 30 for my food 29 for my gas and 50 for there rudeness n discrimination

Desired outcome: Management to have to apologize a d me to be compensated

Read full review of KFC
Hide full review
ComplaintsBoard
B
1:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC New location 4659 W. 1st Street Sanford, Fl. 32771

I visited this location today @ 12:27 pm, placed my order on the kiosk, waited at least 45 minutes to get my order. The manager (African American man in the back) came out and said, "I've seen you here too long, what is your order, I told him, he personally went back and filled my order. Also, I was not given my drinks that came with my meal, this is frustrating to see a brand NEW store perform with such incompetence. Not the man that assisted me, he did his job! There were orders after me , being filled and i'm just standing there folk in the kitchen just ignoring me, very sad. My order #5093

Store # Y300103. Please fix this.

Claimed loss: Time and food

Desired outcome: I need someone to reach out to me.Karen [protected]@yahoo.com

Read full review of KFC
Hide full review
ComplaintsBoard
A
6:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC Privacy issue

Actually me and my sister go for lunch in KFC pakistan chenab branch. One unknown person take our pictures and blackmailing my sister. I add the complain in pakistan to cyber crime department. And I also need the cctv for recognised the person who actually take the pictures. I also contact All KFC headquarters in pakistan but thay didn't help and support us. And thay didn't give us cctv. And KFC pakistan doing the drama and seniors officers also involve. That's why I will try to contact USA headquarter I will find this way. If he blackmailing guy leaked my sister pictures you know as per our religion and society what happened with my sister her life totally spoiled and her future also. Please if you contact with KFC pakistan maybe thay listen our voice and request and thay give us cctv Fortitude. And save my sister life and future.

Thanks

Read full review of KFC
Hide full review
ComplaintsBoard
S
2:24 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My complaint is with coworker/manager (Tammy] at restaurant#557030 location: 900 South Kings Hwy Myrtle Beach SC 29577 every time I visit that store I have a problem with Tammy if she's working. I've complained to her in the past about my order that was a miscount on the chicken nuggets, she seemed to imply that I was trying to get more free nuggets so I...

Read full review of KFC
ComplaintsBoard
M
12:10 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

KFC Service

Went to drive thru as usual. Ordered chicken sandwich and a tap water. Never been charged for tap water before, this time they wanted to charge almost $3 extra. I asked why and had no explanation. When I pulled up to the window I said I didn't want the water anymore and they scoffed at me.

In the background I saw a employee trying to separate lids for the cups. Instead of using her 2 hands... she used her 1 hand and mouth to separate the lids not her free hand.

Date 10 28 23

time 2:17

ticket #1985

cashier: Savana

other person: unknown

Desired outcome: should be reprimanded.

Read full review of KFC
Hide full review
ComplaintsBoard
H
6:54 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a 12-piece bucket of original recipe chicken at 4804 N. Sheridan Road late in the evening of 10/30/23. When I got it home, the chicken was crusted, hard and uneatable. I checked all the pieces, and they were the same. I threw it out. The next day, today, I stopped off at the KFC location and told this woman what happened. I could barely...

Read full review of KFC
ComplaintsBoard
I
12:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC Very very slow service

We visited KFC Almondvale Livingstone on Saturday 28th Oct 5.30 pm Approx, after we ordered our meal (order No 6258) we waited over 30 Minutes for it to arrive, after complaining we were told that that they were just waiting for fresh chicken wings, however we saw 3 trays of wings being distributed while we were wating and other customers who arrived at least 30 Mins after us being served.

I appreciate if it is busy there will be a delay but not when customers that arrive 30 Mins after us being served with chicken wings.

Read full review of KFC
Hide full review
ComplaintsBoard
R
8:15 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My Wife and I purchased a 10-piece meal and by far it was the most horrible-tasting chicken I have eaten. I've been eating KFC since 1960 when my mom first brought it home on the east coast. Colonel Sanders must be turning over in his grave. The chicken didn't taste like it had the 11 herbs and spices it was plain-tasting. I will never buy KFC again. R Martin

Read full review of KFC
ComplaintsBoard
D
9:42 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

First of all I love KFC but one branch has Absolutely Terrible customer service. It is located KFC 6760 Highway 92 Closed - Opens at 10:30 AM 6760 Highway 92 Acworth, GA 30102 phone [protected] I normally once every two weeks and it has gotten worst. Last month (September) I went there and they open at 10:30 however no one was at the drive through...

Read full review of KFC
ComplaintsBoard
S
8:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC Pick up order

Hi

I’al an Uber eats Rider on Sunday night I went to pick up my customer order but they gave me the order with out of drink it supposed to have drink.the customer was blaming me about his drink and when I back to speak to the shop in Acton high street was blaming and being so rude and the manager was there I know him he’s so rude so many people argue with him they didn’t even apologise this is horrible.I will report the shop to Uber eats.

Read full review of KFC
Hide full review
ComplaintsBoard
D
7:25 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

KFC Incorrect order

Visited Circleville Ohio KFC on 10-25-23 at approximately 6:00 pm and ordered 2 ea 3 pc big box meals with mashed potatoes and coleslaw and pepsi's, 2 ea 4 pc Tender meals with fries and pepsi's and 1 ea Famous Bowl. Waited approximately 10 minutes for order after paying because chicken wasn't done. (The wait wasn't the problem) We staff brought order out the famous bowl was missing, so the employee went back in and got the bowl. Upon arrival at home my wife discovered that the 2 ea big box meals was missing the sides of the mashed potatoes and coleslaw, along with the fries where cold in the tender meals along with the tenders looking like the chicken that is being used in the famous bowl andbiscuits not being done (doughy)

We live approximately 20 minutes from store and we paid $47.67 for the meal that we did not receive in full for what was payed for. We have experienced this in the past at the same store but gave them the benefit of doubt because of staffing issues.

Desired outcome: I would like to have my money refunded by gift card if possible, Thank Youemail address [protected]@icloud.com

Read full review of KFC
Hide full review
ComplaintsBoard
A
4:22 am EDT

KFC Fried chicken

I believe the local franchiser is substituting cheaper local ingredients for genuine KFC spices & breading. When they 1st opened, the chicken was fantastic, just like I always remembered. Later visits revealed poorly mixed spices in the breading. Some pieces were quite bland & others were over spiced. This last 8 pc bucket is totally bland. I purchased on Sunday Oct 22, 2023

Desired outcome: Inspect this franchise & if I am correct, warn this franchisee or pull their franchise before they destroy your reputation here on Palawan.

Read full review of KFC
Hide full review
ComplaintsBoard
D
11:39 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had to think about writing this note to you all day as my daughter told me I was acting like a karen. Yesterday around 430 pm we came to your store for an early dinner in the drive through. The young man that took our order had to have it repeated several times before we could move up to the window. While we were waiting, I noticed as he walked away hi...

Read full review of KFC
ComplaintsBoard
R
10:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC Service and resolution of a complaint on file #0170774

You should have my original complaint # 0170774 oct 8 on file — though my previous 3 emails worked as corporate advised this location to call and resolve-

I received a phone call from a young lady from your location #8115 on dorothy

Lane in colorado springs, co she was polite and offered to resolve-I was driving when she called and did not get here name-so I told her I would return on saturday oct 21 - unfortunately I did once they found someone who knew about it asked what I wanted and they would (share cost) at 3.30 pm pn a sat I ordered an 8 piece original and a large mashed potatoes-they informed me they had no chicken done and would I like to wait 25 minutes before they had some-I gave then a not polite no thank you and drove off — this location should be closed or find someone to mange it — so I am still ticked off - and unfortunately-will go to

Popeyes or slim chickens — what a way to do business-

Thanks for nothing bob gillis [protected] [protected]@aol.com

Desired outcome: i would prefer a gift certificate for value of two trips and a 8 piece original mealthat way i could use at one of your other locations where service maybe is important

Read full review of KFC
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
KFC Category
KFC is ranked 14 among 59 companies in the Fast Food Chains category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.