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KFC Complaints Page 2 of 174

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L
10:07 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

KFC 12pc meal

Just left kfc. They couldn't give me all crispy peices which was fine i guess. Still not what I wanted. The problem was everything was packed in one plastic bag. Which broke walking down my driveway. Everything lost 40$ and my kids are eating cereal. Do employees get bonuses for saving bags? A whole 12pc meal in one bag and that's after I got parked to wait.

Claimed loss: $41

Desired outcome: Please refund. At least all the sides that were ruined

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3:19 pm EDT
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I had a bad customer experience at Morena Mall with my family when we went to buy KFC at Morena Mall. We placed our orders of two Streetwise Big Boza for which it was double stack meal and two Box Masters including double cheese and all orders were including chips. After receiving our order we drove out of KFC as we were driving to Potchefstroom. During...

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J
8:47 am EDT
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KFC Service order

Uncorrected order, ordered a 6pc meal 3 or leg, 3or wing, ind swtcorn, ind mac &chs, ind coles slaw ind mash/gvy 4 biscuit inwhic we didn't get

Sale clerk said its would 30 minutes but instead its was ready at the service window went we drove up, and its wasn't hot and not what we ordered

It just wasn't a good experience and its not the first time

The service is not getting any better and the food was bad

The ind set corn was cold and look bad, the ind coleslaw was just cut and that all

Just a bad experience

Claimed loss: 22.46

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12:30 pm EDT
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KFC Double billed

I placed an order yesterday and the app used the wrong location. I paid for 2 orders yesterday and only received one. Please refund me $21.73 for order #[protected].

I paid for #[protected] same day at the correct location on the app.

Quite Sincerely,

Gregory Duckwall

Claimed loss: $22.00

Desired outcome: Refund my card for the order #11602169Two different store employees told me that since I never picked it up my credit card would be credited back.

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8:20 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
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On Thursday, April 4, 2024 at 4:10 pm I was in line at the drive-thru at the Georgetown Delaware KFC. There were 4 vehicles in front of me. The car in front of me spoke into the speaker and then quickly drove off. I soon found out why. I drove up and began to place my order. “A 3 piece all white extra crispy meal”. I was quickly told that they didn’t have...

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D
7:25 am EDT
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I ordered: 3- a la carte pot pies = top crust was over cooked, and filling was dry 2- 5-piece chicken strips combos = over cooked and tasted like burnt cardboard 1- 8-piece meal = dry and breading was thin, large mac and cheese only a half full bowl with a little more than a small size (could have fit in the paper bowl size container), and I ordered...

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12:32 am EST
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On Saturday 03/02/2024 at approximately 6:45p.m. placed an order for 3 wing combo and a spicy chicken sandwich. Was first told they were out of wings, and that they only had two wings. I asked how much two crispy wings would be and was then asked how many wings I would like... I stated at least three wings. The person said okay. we can do that. Get to the...

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2:41 am EST
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Today I was ok my way home to wife and 4 kids.was talking with wife and she mentioned how muc she was craving some buiscuits from kfc.her and 2 of my kids will literally drive 15 minutes to the nearest mfd just to buy a box full of buiscuits. I went in first off felt rushed to order and when I did I purchased two of the $20 meals along with other thing...

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W
5:28 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

KFC Ontario Canada

I had went to KFC in Tillsonburg Ontario. When I had got home started to eat. My chicken burger was dry and over cooked. The 8 piece chicken I got the wife was cold inside. The only way this could of happened is it was cooked and put in to a fridge. Then put back into frier same as my burger I have being going there for over 30 years NOT NO MORE. I payed over $50 dollars for warmed up food NOT NO MORE.

Claimed loss: $50 plus dollar's

Desired outcome: I want my money back

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Update by Wray Smith
Feb 27, 2024 5:35 pm EST

The foo I got a KFC today Feb.27/2024 . It was not made fresh it was cooked and put into a fridge . And reheated . Chicken burger was over cooked and the 8 piece chicken was cold in side . Not if it was cooked by order it should not be ice cold inside. I give this 000000 stars .

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S
3:43 pm EST

KFC Product complaint

Hello sir/Madam,

I have really got a very bad incident from the kfc outlet at Mall of Qatar at 25/02/2024, around 9:00pm-9:30pm. I have ordered their dinner meal which says that which include 4pc chicken, french fries, bun,1 pepsi. But when we received the product we got 2pc chicken and 2 small piece chicken which was smaller than wings. We feel really uncomfortable because either they have to mention in the menu, it is 2 normal piece and 2 small piece, rather they have just mentioned 4pc, which normally we thought I was 4 normal piece. And we spoke to the manager for minutes and they wasn’t convinced and keep on telling it is 2small and 2big. We told that you have to mention and finally upon argument they exchange 1 small pc with 1 normal pc. and next small piece remains unchanged, which we found so unfair and no other customers should get a chance to witness it from a country like qatar. Hoping for a solution..

waiting for your reply [protected]@gmail.com

Claimed loss: TIME AND MONEY LOSS

Desired outcome: please refund

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M
12:33 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

KFC Service

I came in your store on the 23 feb about 4.30pm with all 12 of my family they all sat down to eat. I tride to get severd I was calling out to them they just ignord me. There was about 4 of them ignoring me I not very happy. So we went to mcdonalds. They ruined are night out. Its just a joke try to eat out and cant.

Thanks from mr m paisey my email is [protected]@gmail.com tell. [protected]

Claimed loss: fuel and my time

Desired outcome: would like you to sort out your staff

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8:11 am EST
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KFC my whole meal

on 2/23/2024 my wife and i visited restaurant #g135341 7900 brewwerton rd we ordered the six pc meal for 20.00 half original half extra crispy mac an cheese mash and gravy and coleslaw. the original was crisper than the extra crispy and dry if i didn't know better it was left over recooked from the night before.the slaw was just plain cabbage and horrible. the biscuit's were as hard as a rock also got your new smash bowl the chicken in that was little hard pieces the only good thing was my soda for 32.27 i would expect alot better i do have pic's of the food.i would have contacted the manager but i can only assume the gentleman that boxed our food was a manger because there were only 2 employees behind the counter

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1:10 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Culprits by the name. of Hairul & Saiful. I was dining at admiralty place outlet in Singapore. Somehow I was aggrieved and angered by the way a young female employee of KFC whom I guess is still a minor was sexually assaulted and exploit from the manner she walk or trying to perform her duties at the counter. Passing crude and evil remarks such as sexy...

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5:58 pm EST
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I went through the drive thru yesterday around 5:13pm, at the location on 502 S Alafaya Trail, Orlando, FL 32828. I ordered a mac and cheese bowl and a 12 piece family meal. The person who took my order asked if I wanted it how it came and proceeded to say with coleslaw and mashed potato's. I confirmed that was how I wanted it. I dropped off the order at...

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S
10:52 am EST

KFC Poor customer service

Ordered a 16 piece meal at kfc. At2402 calumet ave in Valparaiso in and my order was shorted the 8 biscuits and two large sides of coleslaw and corn

They were in a hurry and not paying attention to the order also the lady in front of me also got the wrong order and she was at the drive thru with me because the doors to the building were locked at 5:30 pm

Very poor showing for a kfc

Will be leaving a bad review on Facebook

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7:21 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

KFC Service

Dear sir/madam/KFC team

Kindly find the complete attachment

Reason for sending the email is very sad.! 04.02.2024 Sunday we went to have food at KFC branch located in Barka, We ordered food and after 10 minutes the food arrived at our team table.But unfortunately We were half way through our food when the KFC staff switched off the lights and after that We asked them to turn on the lights and they misbehaved mindlessly and started their cleaning process.If we had known in advance that this is how the staff at Barka branch handle customers, we would never have come here.You need to take action against this and understand that this type of staff can destroy an enterprise. ASAP,..

Kind regards

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A
A
Aquib Khan
US
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Feb 05, 2024 12:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Same issue before i have experienced 2 days ago very bad staff behaviour

A
A
Ahmad Ansari
US
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Feb 05, 2024 12:18 pm EST
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Replying to comment of Aquib Khan

Very bad experience I also feels in this branch

A
A
Andro Tech Gaming and Mobile Tips
US
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Feb 05, 2024 11:54 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Yes it's True

ComplaintsBoard
E
7:06 am EST

KFC Not happy with food ordered and received

Good day

I just bought lunch at your kfc Sanlam center branch in parow. I must admit I normally buy the bucket for 1 and ask for a leg/DRUMSTICK your staff already know me at the branch.

I must admit, I was very upset WHEN THE PIECE WAS NOT VERY NICE AND TOO BIG ABNORMALLY BIG.

I must say I am very disappointed.

Kind regards

Esme

[protected]

Claimed loss: R37.00

Desired outcome: Would like a refund I must ay I am a bit put off by kfc now.

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1:59 pm EST
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KFC KFC food delivery

I have ordered food from KFC app with order id: [protected] for Rs. 790 on 22.01.2024 at 10 p.m. I have not received the order nor nobody contacted me (Jagdale Avesa Thane store or the helpline no. +[protected]). It was a prepaid 0rder. Very worst experience.

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11:04 am EST
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Good afternoon This afternoon I ordered 5 Twisters( 3 Sweet Chili and 2 regular), 2 Sprinkle Pops, 1Wrap, 1Milkshake and 1 Diet Coke around 16:14 Order 530 at Robertson KFC drive through. When I received the order the 2 regular Twisters and Wrap were missing. When I asked about it the lady was upset that I asked about it. She said I did not order it. I...

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8:16 pm EST
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My husband drove to kfc on springs road in hickory north carolina. The order was a 2 peice white meat combo. With potatoes and gravy and an unsweet tea. And a liver combo. He drives 7 miles home and when we opened the bag there was 2 pieces of dark meat and sweet tea. I then called talked to someone they said they would remake and it would be ready when my...

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