KFC
Reviews and Complaints

Just left kfc. They couldn't give me all crispy peices which was fine i guess. Still not what I wanted. The problem was everything was packed in one plastic bag. Which broke walking down my driveway. Everything lost 40$ and my kids are eating cereal. Do employees get bonuses for saving bags? A whole 12pc meal in one bag and that's after I got parked to wait.

I had a bad customer experience at Morena Mall with my family when we went to buy KFC at Morena Mall. We placed our orders of two Streetwise Big Boza for which it was double stack meal and two Box Masters including double cheese and all orders were including chips.

After receiving our order we drove out of KFC as we were driving to Potchefstroom. During our journey 30 min out of Mafikeng, we opened our orders to eat for which we did not have all our order correct. We did not receive box master and one chips, the box master that we have received ha no cheese at all. I would like to be reimbursed my money back and will never come back to KFC Morena Mall at all.

My order no was: #233

Date: 15/04/2024

Total amount: R 185. 60

I am so disappointed at that store, while our order took so long, more than 45 min and staff members screaming to each other in front of customers. I think those staff need retraining.

Hope my complain will be dealt with immediate effect.

Kind regards,

Moilwa Jacobs

Contacts: [protected]

Uncorrected order, ordered a 6pc meal 3 or leg, 3or wing, ind swtcorn, ind mac &chs, ind coles slaw ind mash/gvy 4 biscuit inwhic we didn't get

Sale clerk said its would 30 minutes but instead its was ready at the service window went we drove up, and its wasn't hot and not what we ordered

It just wasn't a good experience and its not the first time

The service is not getting any better and the food was bad

The ind set corn was cold and look bad, the ind coleslaw was just cut and that all

Just a bad experience

I placed an order yesterday and the app used the wrong location. I paid for 2 orders yesterday and only received one. Please refund me $21.73 for order #[protected].

I paid for #[protected] same day at the correct location on the app.

Quite Sincerely,

Gregory Duckwall

On Thursday, April 4, 2024 at 4:10 pm I was in line at the drive-thru at the Georgetown Delaware KFC. There were 4 vehicles in front of me. The car in front of me spoke into the speaker and then quickly drove off. I soon found out why. I drove up and began to place my order. “A 3 piece all white extra crispy meal”. I was quickly told that they didn’t have any white meat. In fact, the ONLY thing they had was legs. By then it was after 4:15 pm and there were 2 more cars behind me. I would guess that it was the start of the dinner rush with people stopping on their way home from work to pick up dinner, as I was. I too drove off without purchasing a thing. Luckily there is a Popeye’s in the town in which I live, so I was able to get my fried chicken. I am beginning to become a fan of Popeye’s as I am seldom able to get what I want at KFC in Georgetown.

Out of 10 visits, yes, I stop there a lot, it is on my way home from work, I got what I ordered about twice. They usually don’t have extra crispy chicken or enough to complete my order, or they don’t have enough white meat, my family only eats white meat. I usually stop at the beginning of the dinner hour, not late at night or at the end of the shift.

After a franchise is sold, does no one from cooperate check up on how it is being run? Is there no training? Is there no accountability? This store is certainly giving KFC a black eye.

Today I was ok my way home to wife and 4 kids.was talking with wife and she mentioned how muc she was craving some buiscuits from kfc.her and 2 of my kids will literally drive 15 minutes to the nearest mfd just to buy a box full of buiscuits. I went in first off felt rushed to order and when I did I purchased two of the $20 meals along with other things totaling almost 60 $ was in a hurry so I didn’t double check the bags before I left when I arrived home I realized how much of a bad idea that was half my order was missing and the mashed potatoes and gravy were half way full and I’m not being just a dramatic customer I mean literally they were halfway was completely missing all of the sides from the second order, and my biscuits were hard enough to play golf with. Needless to say I was very disappointed for the price that KFC has gotten to be you would think they would at least have the food made correctly and doublecheck peoples orders, I’m not the kind of person that leaves reviews ever . Being a project manager I understand how hurtful of bad review can be for business, so I decided to take the time and write to you guys personally to attention to this matter with your employees, because that is unacceptable

I had went to KFC in Tillsonburg Ontario. When I had got home started to eat. My chicken burger was dry and over cooked. The 8 piece chicken I got the wife was cold inside. The only way this could of happened is it was cooked and put in to a fridge. Then put back into frier same as my burger I have being going there for over 30 years NOT NO MORE. I payed over $50 dollars for warmed up food NOT NO MORE.

Hello sir/Madam,

I have really got a very bad incident from the kfc outlet at Mall of Qatar at 25/02/2024, around 9:00pm-9:30pm. I have ordered their dinner meal which says that which include 4pc chicken, french fries, bun,1 pepsi. But when we received the product we got 2pc chicken and 2 small piece chicken which was smaller than wings. We feel really uncomfortable because either they have to mention in the menu, it is 2 normal piece and 2 small piece, rather they have just mentioned 4pc, which normally we thought I was 4 normal piece. And we spoke to the manager for minutes and they wasn’t convinced and keep on telling it is 2small and 2big. We told that you have to mention and finally upon argument they exchange 1 small pc with 1 normal pc. and next small piece remains unchanged, which we found so unfair and no other customers should get a chance to witness it from a country like qatar. Hoping for a solution..

waiting for your reply [protected]@gmail.com

I came in your store on the 23 feb about 4.30pm with all 12 of my family they all sat down to eat. I tride to get severd I was calling out to them they just ignord me. There was about 4 of them ignoring me I not very happy. So we went to mcdonalds. They ruined are night out. Its just a joke try to eat out and cant.

Thanks from mr m paisey my email is [protected]@gmail.com tell. [protected]

on 2/23/2024 my wife and i visited restaurant #g135341 7900 brewwerton rd we ordered the six pc meal for 20.00 half original half extra crispy mac an cheese mash and gravy and coleslaw. the original was crisper than the extra crispy and dry if i didn't know better it was left over recooked from the night before.the slaw was just plain cabbage and horrible. the biscuit's were as hard as a rock also got your new smash bowl the chicken in that was little hard pieces the only good thing was my soda for 32.27 i would expect alot better i do have pic's of the food.i would have contacted the manager but i can only assume the gentleman that boxed our food was a manger because there were only 2 employees behind the counter

Culprits by the name. of Hairul & Saiful. I was dining at admiralty place outlet in Singapore. Somehow I was aggrieved and angered by the way a young female employee of KFC whom I guess is still a minor was sexually assaulted and exploit from the manner she walk or trying to perform her duties at the counter.

Passing crude and evil remarks such as sexy, horny wish I can bring her home. If only she is grown up I wish to make her masterbate and bring her home. one of them just grab her arms when she reluctantly ignored their every gesture in Malay language. I find this disturbing. This poor girl must be tormented and dragging herself to perform her duty and perhaps supporting her family back home.

It's appalling this incident should ever happen in Singapore and especially by men. The outlet mgr with name tag Hairul can even boost that he is married and he has no remorse of what he had done. They are talking and expressing their lust and desire so loud that I wish I could have recorded every conversation and remarks to social media platform. This poor little girl can be someone sister, daughter, niece or mum.

Ordered a 16 piece meal at kfc. At2402 calumet ave in Valparaiso in and my order was shorted the 8 biscuits and two large sides of coleslaw and corn

They were in a hurry and not paying attention to the order also the lady in front of me also got the wrong order and she was at the drive thru with me because the doors to the building were locked at 5:30 pm

Very poor showing for a kfc

Will be leaving a bad review on Facebook

Dear sir/madam/KFC team

Kindly find the complete attachment

Reason for sending the email is very sad.! 04.02.2024 Sunday we went to have food at KFC branch located in Barka, We ordered food and after 10 minutes the food arrived at our team table.But unfortunately We were half way through our food when the KFC staff switched off the lights and after that We asked them to turn on the lights and they misbehaved mindlessly and started their cleaning process.If we had known in advance that this is how the staff at Barka branch handle customers, we would never have come here.You need to take action against this and understand that this type of staff can destroy an enterprise. ASAP,..

Kind regards

Good day

I just bought lunch at your kfc Sanlam center branch in parow. I must admit I normally buy the bucket for 1 and ask for a leg/DRUMSTICK your staff already know me at the branch.

I must admit, I was very upset WHEN THE PIECE WAS NOT VERY NICE AND TOO BIG ABNORMALLY BIG.

I must say I am very disappointed.

Kind regards

Esme

[protected]

I have ordered food from KFC app with order id: [protected] for Rs. 790 on 22.01.2024 at 10 p.m. I have not received the order nor nobody contacted me (Jagdale Avesa Thane store or the helpline no. +[protected]). It was a prepaid 0rder. Very worst experience.

Good afternoon

This afternoon I ordered 5 Twisters( 3 Sweet Chili and 2 regular), 2 Sprinkle Pops, 1Wrap, 1Milkshake and 1 Diet Coke around 16:14 Order 530 at Robertson KFC drive through.

When I received the order the 2 regular Twisters and Wrap were missing. When I asked about it the lady was upset that I asked about it. She said I did not order it. I showed her the receipt and the order was then filled. Sarcastically every item was then placed on the counter.

I complained that why they order was not filled correctly and that this was not the first time items were left out. I asked for the number of the owner which was refused.

After I complained about the service and that it was not the first time this happend I was supplied with a Cape Town number.

Arriving home the Twisters were not marked and had no, none whatsoever Sweet Chile sauce, the 2 regular Teisters also were dry.

I believe Roberson KFC to be the worst service at any KFC I have experienced.

There is also always an issue with the Ice Cream machine. It more out of order than working.

I am upset with the poor service and dry Twisters. Please have a look at the setvice and products of KFC Robertson as I believe that it is definitely not up to franchise standards and what I receive at other KFC outlets

Thank you for your time with this thorny issue

Regards

JC Burger