KFC

So today I visited Mall at Carnival. On my way out I wanted to buy KFC as I had only R60 to spend for lunch. So I proceeded to the Drive-through. Nothing on the menu boards was for below R60. Only displayed family meals and box meals that was just below R80. When I got to the ordering window the first thing that came to mind is small pops. So I ordered not knowing how much it will be. Lady did not take the time to say how much the small pops would be just handed me a card mashine. I asked how much she replied R25. I proceeded to pay with my R5 coins and she gave me the slip. I then Proceeded to the collection window - Asked for the manager as the I was informed the pops was still cooking. Banele approached the window - I complained about not getting my 10c change and then asked why the menu only offers family meals and box meals?

Needless to say he did not care about my complaint only asked me how much must my change be……. I then got my small pops and left. As I got onto the N17 to proceed home my pops was still uncooked on the centre….

I literally was in tears to think that the average man on the street lunch money is not important enough for KFC that’s one can not with ease order a lunch item under R60, They take the change, and give uncooked food to consumers.

I am very sorry KFC this is not the middleman way of thinking as we value the small in order to deserve the big….

Highly disappointed that I spend money and I’m still left hungry…

The store manager of KFC- spytty road Newport is extremely rude to the employees, makes derogatory remarks and insults publically all because of the position. ABSOLUTELY mannerless.

If KFC doesn't respond to its customers grievances, employees in distress can't even expect any attention let alone resolution.

This what happens behind the counter, if the members are mentally harrassed how can they serve the customers properly?

Hi

I came there to collect and found nuggets they put only 12 and I asked him to put it the correct quantity. Then there wasn’t any gravy he gave me that also. After reaching home I found dinner rolls only 7 off. I ordered all 13 spicy chicken and he put all original. One seems to be pulled out from it. And he is serving it without any gloves.

Please take care of this. Last time also some issue was there. I didn’t complain about it. When ask they simply say misplaced it.

Thanks and regards

me and my girlfriend went to kfc arouca drive-thru ,vehicle no tdc 9332 black nissan navara.cashier's name 4742 fatima A check number 6866 store id 38 on june 5 2024 at1037pm to buy 1boss meal 3 spicy cbo regular fries cb btl 7up 500ml paid 5195 cash.we then went home to eat the kfc.me, my girlfriend and sister in law all took one piece of meat and a little fries to eat.when i took the first bite of the meat something tasted off.i then asked them if the meat is tasting off,they all said yes i then told them to give the dog it.the meat was spoilt and our kfc dinner for the first time was spoilt.i cant believe that.i,m never going to buy kfc again .truely very disappointed at such an establishment.and i,m sure more complaints would be coming your way.oh by the way i live dabadie which is five minutes drive from your establishment.and to top it off the food was not hot.we decided to have a little kfc and drive back home quickly to enjoy our dinner but it turned out a disaster.

I have had good experiences with KFC, but on Sunday May 26th of Memorial weekend I had a party planned for the beach with friends and wanted to bring food from KFC. I called the store days before to the party date and no one would answer. I remembered the store opened at 10:30 am. I went to the store at that time Sunday morning, waited an extra 15 minutes and nobody showed up and nobody was in the store. I was very disappointed. Thank you

Hello,

I went to the KFC at 13715 Q st. Omaha Ne. I ordered all white meat in a 4 piece meal of chicken. They told me their computer was down and I had to pay cash, I said ok. Then they told me to come back in 25 minutes and it would be done. I said ok and I will set my timer and come back. I came back and they told me " I said 45 minutes because the cook just got here. My receipt reads 2:58 p.m. I ask for my money back so I could go somewhere else. They said NO WE HAVE MET OUR REFUNDS FOR THE DAY. I had to wait another 20 minutes. I could have went to the store and cooked my own chicken in that time. I would like my money back for this order. They were so rude and unprofessional.

My ticket number is #2069 cashiers name was Jorge The amount I spent to be treated so rudely was $14.57. It was after 4:00 when I left the store. I didn't even want it after being treated like that. Even though this store is down the street I will never go there again. We are a large city and there has to be a better location.

Just left kfc. They couldn't give me all crispy peices which was fine i guess. Still not what I wanted. The problem was everything was packed in one plastic bag. Which broke walking down my driveway. Everything lost 40$ and my kids are eating cereal. Do employees get bonuses for saving bags? A whole 12pc meal in one bag and that's after I got parked to wait.

I had a bad customer experience at Morena Mall with my family when we went to buy KFC at Morena Mall. We placed our orders of two Streetwise Big Boza for which it was double stack meal and two Box Masters including double cheese and all orders were including chips.

After receiving our order we drove out of KFC as we were driving to Potchefstroom. During our journey 30 min out of Mafikeng, we opened our orders to eat for which we did not have all our order correct. We did not receive box master and one chips, the box master that we have received ha no cheese at all. I would like to be reimbursed my money back and will never come back to KFC Morena Mall at all.

My order no was: #233

Date: 15/04/2024

Total amount: R 185. 60

I am so disappointed at that store, while our order took so long, more than 45 min and staff members screaming to each other in front of customers. I think those staff need retraining.

Hope my complain will be dealt with immediate effect.

Kind regards,

Moilwa Jacobs

Contacts: [protected]

Uncorrected order, ordered a 6pc meal 3 or leg, 3or wing, ind swtcorn, ind mac &chs, ind coles slaw ind mash/gvy 4 biscuit inwhic we didn't get

Sale clerk said its would 30 minutes but instead its was ready at the service window went we drove up, and its wasn't hot and not what we ordered

It just wasn't a good experience and its not the first time

The service is not getting any better and the food was bad

The ind set corn was cold and look bad, the ind coleslaw was just cut and that all

Just a bad experience

I placed an order yesterday and the app used the wrong location. I paid for 2 orders yesterday and only received one. Please refund me $21.73 for order #[protected].

I paid for #[protected] same day at the correct location on the app.

Quite Sincerely,

Gregory Duckwall

On Thursday, April 4, 2024 at 4:10 pm I was in line at the drive-thru at the Georgetown Delaware KFC. There were 4 vehicles in front of me. The car in front of me spoke into the speaker and then quickly drove off. I soon found out why. I drove up and began to place my order. “A 3 piece all white extra crispy meal”. I was quickly told that they didn’t have any white meat. In fact, the ONLY thing they had was legs. By then it was after 4:15 pm and there were 2 more cars behind me. I would guess that it was the start of the dinner rush with people stopping on their way home from work to pick up dinner, as I was. I too drove off without purchasing a thing. Luckily there is a Popeye’s in the town in which I live, so I was able to get my fried chicken. I am beginning to become a fan of Popeye’s as I am seldom able to get what I want at KFC in Georgetown.

Out of 10 visits, yes, I stop there a lot, it is on my way home from work, I got what I ordered about twice. They usually don’t have extra crispy chicken or enough to complete my order, or they don’t have enough white meat, my family only eats white meat. I usually stop at the beginning of the dinner hour, not late at night or at the end of the shift.

After a franchise is sold, does no one from cooperate check up on how it is being run? Is there no training? Is there no accountability? This store is certainly giving KFC a black eye.

Today I was ok my way home to wife and 4 kids.was talking with wife and she mentioned how muc she was craving some buiscuits from kfc.her and 2 of my kids will literally drive 15 minutes to the nearest mfd just to buy a box full of buiscuits. I went in first off felt rushed to order and when I did I purchased two of the $20 meals along with other things totaling almost 60 $ was in a hurry so I didn’t double check the bags before I left when I arrived home I realized how much of a bad idea that was half my order was missing and the mashed potatoes and gravy were half way full and I’m not being just a dramatic customer I mean literally they were halfway was completely missing all of the sides from the second order, and my biscuits were hard enough to play golf with. Needless to say I was very disappointed for the price that KFC has gotten to be you would think they would at least have the food made correctly and doublecheck peoples orders, I’m not the kind of person that leaves reviews ever . Being a project manager I understand how hurtful of bad review can be for business, so I decided to take the time and write to you guys personally to attention to this matter with your employees, because that is unacceptable

I had went to KFC in Tillsonburg Ontario. When I had got home started to eat. My chicken burger was dry and over cooked. The 8 piece chicken I got the wife was cold inside. The only way this could of happened is it was cooked and put in to a fridge. Then put back into frier same as my burger I have being going there for over 30 years NOT NO MORE. I payed over $50 dollars for warmed up food NOT NO MORE.