JustAnswer

I have had POOR SERVICE

Have requested a refund, last week.

No reply.

Now trying to log onto your front end 'Live Chat 'to ask what is the update about date of refund, its clearly a scam and there are no agents just pretty icons of young Admin people with an algorithm behind which direct to a pay page .

I've paid up front fee and then again - still had NO FIX and poor service.
Your offering says refund if not happy.

But how do I progress this?

Yvonne
yvonne.[protected]@googlemail.com

I went onto the just answer web site to ask a Facebook question, I was directed to the payment section, prior the site advertised it was a $5.00 totally refundable one off payment, but when I went to PayPal today I notice I was charged $70.00 with following monthly $70;00:
Payments .

When I saw the charge I did not go to the site to retrieve the answer and when I tried to log the complaint I was again directed to the payment
Page.

Kathryn Jansen

Looked online for an answer to a problem that, had I known the company charges and keeps taking money from your credit card company, I wouldn't have gone through with it. It's truly an underhanded trick for a guy who used his wife's pregnancy to create empathy from others. This is nefarious. I received no money back for 7 months of free money for these people. I hope they have to resort to making an honest living.
Stick with You Tubers who aren't out to stiff you.
Life's little lessons.

I paid £5.00 to ask a question - this was authorised I did not authorise the additional £40 taken from my Bank account and would like this refunding.

Just Answer advertise that they can provide legal advice for a fee of £5.00 however then deduct £40 in addition without your authority or knowledge.

This is false advertising and extremely misleading.

Regards

Simone

I am having a problem with my car air con. I was seeking help from forums when this site popped up asking if they could help. I thought it was a forum chat. I explained my issue and I was surprised at the speed of the response. I was asked a number of questions and asked if I would like to talk to a mechanic who could help me. I did.
I was directed to another page which asked me for a $5 good faith deposit to talk to a mechanic. I thought about this for a while and decided that $5 is not a lot if it helped.
This took me to another page labelled UK Mechanic (I started out on an Australian page which is where I am), and asked if I would like to be directed to a mechanic. I followed this hoping to talk to someone who at least was familiar with my car but I was suspicious about the UK part.
I was directed to yet another page which informed me that if connected I would be liable for another $45 as balance of a $50 advice fee.
None of this was explained to me before.
I realised then why the response at the beginning was so fast. I was not chatting to anyone at all - it was a robot who was just asking meaningless questions to suck me in for a re-direct to where I needed to pay.
This is a scam of the highest order. I backed out at this point. I cannot say if there is any worthwhile information at the end of this, I simply object to being led into paying money without prior warning.
If you look at the method used you will see that it is a spider web site.
It claims that you can get a full refund if not satisfied but the site contains no other path but the spider web.
I even entered the complaint into another chat box using some very direct and accusing language, and was offered legal advice at the same rate.
This is their robot again asking rubbish just to get you to follow on to the payment screen.

MORAL - DO NOT USE OR TRUST JUSTANSWER.COM

My email is [protected]@gmail.com
I contacted you because my Gmail didn't work, couldn't open any email. A technician fixed the problem with remote access but my card was charged TWICE. AUD73 and AUD55 - this latter is the amount I agreed to when he remotely accessed my PC. I tried to get in touch again about the double charge - but guess it was just a virtual assistant - so I didn't go anywhere with my issue.
Please reimburse me for the AUD73.
Thanks Gabriella

I signed up for a brief membership with just answer, then when I saw that they took an annual membership out of my bank account, I requested a cancellation and refund of my money on that very same day. They referred to some fine print somewhere in their membership agreement and denied my request. A scam without question. I am sure that much of their revenue stems from clients like me. Never again.

I saw justanswer website and they said 5$ trail member for 7 days and then they will charge for membership per month if you don't unsubscribe. They said ask as many questions as you want in 5$ for 7 days. So I asked so many questions to so many doctors but they charge 16$ to 18 $ per question. I even cannot unsubscribe. Only I will be charged for membership. I want the money back or else I will call my lawyer.

I decided to try the "trial" subscription which I thought was going to cost $5.00. I guess I didn't see the fine print because it signed me up for a monthly subscription and charged me $28.00.
I called to cancel on 3/3, and they processed my cancellation but would now refund the $28.00. They told me I have access to the site until 4/3, even though I didn't want the monthly subscription.
This is a scam to get people to sign up for their service and then they make it difficult to cancel, and they kept the money for services I do not want or need.

I can only hope they do not charge me again next month!

This useless Just Answer Company advertised 5.00 one question and they took 46.00 out of my account for a membership. 1 simple question dont have A bunch of legal stuff. Ripped me off, I cancelled my debit card they will no longer rob me. So i called them got live person, could not resolve there told them i wanted my money back amd said they would have supervisor call me yep took my money doubt i will see it in same boat as everyone else.

Dear Sandra Gesler,

You sent a payment of $34.00 AUD to JustAnswer (info@justanswer.com)

It may take a few moments for this transaction to appear in the Recent Activity list in your Account Overview.
Merchant
JustAnswer
info@justanswer.com
800-964-0961

Dear Sandra Gesler,

You sent a payment of $55.77 AUD to JustAnswer (info@justanswer.com)

It may take a few moments for this transaction to appear in the Recent Activity list in your Account Overview.
Merchant
JustAnswer
info@justanswer.com
800-964-0961

Why was I charged these two amounts because the first one was was only supposed to be for $5?
The second amount I am more than happy to pay.
Please explain & refund the excess amount taken...

Kind Regards Sandra Gesler

I have never heard of this company. I have never used this company. They have been charging my amex account $78 per month for 7 months but they refuse to refund my money despite acknowledging that they can not locate an account under any of my email addresses or under the 10 (!) digits of my credit card that they claim they do not see. I keep telling them that I am looking at the charges from them on my credit card with their company name and the phone number that I am calling them on but they said that they can not see the charges so they will not refund them.
This company is a total and complete scam and have stolen over $500 of our money.

I set up for the five pound trial and didn't proceed as I didn't need the information that urgently and I'm not in a position to become a member.
I have now seen my most recent bank statement and JustAnswer solicitors have debited my account of a further 40 pounds for membership, using my credit card details.

My details are
[protected]@live.co.uk

I asked for help last weel had to pay $5.00 twice and then $48.00 plus $55.77 an now another $68.00 has gone from my account an nothing was resolved for me because the link I was sent didn't take me anywhere just lost the link and couldn't get it back unless I paid more money I dont want any more help as nothing came from your service do please don't takd any more money from my account please cancel I have no money left in my account for the week so please reimburse me the $181.77

On or about January 31, 2019, I was seeking help for a problem with a Trane furnace and attempted to use ‘Justanswer.com'. I provided my credit card info but was unable to ever get an answer or even a suggestion. I asked to cancel the transaction and to credit my card for the charge. Today, My records show I was charged $38.00 on January 31, 2019. My name is Joseph Otto from Chesterland, Ohio.

I need a refund of $46.00, since I submitted a question and received no answer. This is ridiculous, and a scam. Your company is preying on people who are desperate for answers. I was asking about a serious illness I have, and you just took my hard-earned money. The charge was made to my debit card on Feb. 13th, and I didn't even receive any sort of help or assistance.

I'm seeking a refund of $46.00 charged to my credit on dec. 27, 2018. I paid the $5.00 upfront but i didn't know or see how to cancel. I'm sorry but i'm 75 yrs. Old and i can't pay this. Please consider my request. I didn't know that i was signed up for this site until i received my credit card statement.
I don't remember why i used this site but i'm sorry that i did for i'm haven a hard time trying to get refund. I won't use this site again.
Thank you & take care

Asked for help to set up Skype on their help line asked a few questions was told to pay $5.00 which I did then they directed me to a tech for further help was going to cast $59.00 so I then left the site noticed on my credit card that the amount of $59.00 had been taken and for what at not time did I use a techs advise. I want that money back
how dear they how devious Christine Easthope

Pls I needed to ask a question and they told me I couldn't ask until I pay and clearly I didn't want to pay so I decided to leave the site not knowing that I was charged for a service that I wasn't able to see my answer unless I paid and I didn't need their services again cos I was fine and now all my money in my account is gone without my knowledge and Please i need a refund of the money

Hi I used Justanswer regarding an automotive question and click to pay $5 (as stated) to answer a question.
There was a $36 or $38 fee for a phone call so I obviously didnt use that option.
and no other fees were stated.
There was no indication or request or summery to show that there would be anything other amount other than the $5 fee.
I would not have proceeded otherwise.

My account has been charged both amounts for some reason, so I will demand a refund of the $36 - $38 amount ASAP.