JustAnswer
reviews and complaints

I called Shaw Cable for some help with my TV/Receiver. After a few questions I was told I was being transferred to a tech expert but would have to pay a $5 deposit, which I did.

I was alarmed to be transferred to an outside party that required payment for a service Shaw should have been providing free of charge. I back out without talking to anyone about my problem.

I find that my credit card has two charges, one for $5 and one for $65 for a service I did not want, did not use and did not sign up for. Please remove these charges or I will have to contact MasterCard.

Gordon Dubois

I contacted this group this morning (15th may) via a 'chat' line and was answered by a lady with the name of pearl. I explained my problem and she said I would need the assistance of a 'technician' I was put to raksh, who poked around for about 1 hour attempting to fix my problem with my canon ts5160 printer which at the time would not scan to file. He had numerous actions to get it to work and after about that hour, he did in fact have it scanning to the printer itself, in other words scanning and having the scanned article print out on the computer. I could see when I first contacted them that it was going to cost me $5 which I didn't mind. Then when being forwarded to the 'technician' it would cost me $50 odd dollars which I thought was a bit rich and was adverse to paying it. Raksh said that would be okay and he would not charge me. I thought that was a bit good, but as he had spent an hour on the 'repair' I told him I would pay the $50. When I now look at my bank card I see they have deducted three figures $5.00 - $44.00 an $55.77 all in us dollars.in the end I had to fix my computer and printer my self. I rang canon and they told me this mob is a scam and couldn't help me. Be very wary and I suggest no-one uses them for anything if they do other 'repairs' than a computer

Dear JustAnswer customer support

I consulted someone today who helped me to connect my WiFi to my printer, his name is Satheeshkumar and he was excellent in that the problem was solved, and he was clear, comprehensive and patient.

My concern however pertains to the payment that has been deducted from my account. At the outset there is a clear request for a $5 goodwill deposit, which I was happy to do. But thereafter as my request was processed further, I was not asked to agree to a set payment, nor were rates raised or explained. I feel that JustAnswer could have deducted $30 or $300, either way I would not have been aware.

I look forward to your response

Kind Regards
Nadya Wynchank

My son had gotten ahold of my phone got on their main website made a account open it up on the trial base thing then they charged me $49 for the membership that I never authorized and they won't refund my money that membership was only used one time during the trial time not during the month that they want to charge me for I'm very dissatisfied with this company their customer service really needs to be improved big time they were not helpful at all nor were they knowledgeable nor were they polite the phone number for this company is 1 800 509-5721

I paid £3.00 for a mechanic to answer my question on my jeep cruise control not working - I never received the answer and they have debited another 2 payments from my account of £19.00 and £31.00. How do I cancel my subscription.
I have nothing to email you as they never sent me anything so not sure how to proceed.
You can contact me by email below with a solution that would be very helpful

[protected]@yahoo.co.uk
Sharon haynes
Justanswermechanics

On Wednesday the 8th of May 2 withdrawals have been taken out of my NAB account the first one being $5.00 and the second one being $41.00.

I have not used this service at all.
A minor living with me may have used this service with my account details and if there is a membership that she has accidentally signed up for, cancel this immediately.
REFUND $46.00 back into my account

I want this money refunded immediately. The number on bank statement comes up as [protected].

My Nab account is Karen Upston BSB 086905 Acc # [protected]

I mistakingly pressed the wrong key and got an American site instead of Australian. (March I think}.I asked a medical question and recieved a useless answer which I paid for. On 23 April I received on my accoount a bill for $59.00 +1.77 for internaional transfer fee. Membership 1800727139CA. I never sign up for monthly membership, never confirmed it and require an immediate refund.
Wendy Andrews

[protected]@gmail.com

I inadvertently used your service online from Australia on April 26. I paid the deposit of $5 before I realised the company I was searching for was in the USA. I wanted a company in Australia with the same name. I exited the webpage without using a service. Now you have deducted $27.50 from my bank account. How can I get this amount refunded. Thank you.

Sought advice on probate problem for which I paid the trial £5.00 - advice I think was probably good. Now - ten days later £40.00 has been deducted from my bank account without them contacting me and without authorisation that I certainly would not have given. I now realise this was a scam to get my bank details. They are impossible to contact - no address, email address or phone number. Their website says a customer care person is available 24/7. This is a lie. Many attempts to contact them finish up with a digital response that assumes any complaint is about the advice given. This is a particularly unpleasant form of scam. Potential users should give them a very wide berth.

On the 24th of April, you took the amount of 34 $, again, out of my credit card (Visa) even if I asked you 3 times not to.  I am not interested to have the membership [protected] CA. Please, see that it stopped. Request a refund.
I do not remember asking for this membership. I contacted "Justanswer only once and I was not satisfied.

Micheline Mainguy

Signed up, only information stated 5£ would be taken from my account. Received answer to question. Cancelled membership. Notice £40 has been taken out of my account. Now when I go to the membership page it isn't there at all and I cannot remove my payment info. This appears to be a scam? I want a refund and confirmation that my membership that I never agreed to in the first place is cancelled. Many thanks nicole

I spoke to Van something I paid the upfront $5 which is suppose to be refundable, I told them to leave my notepad, because I couldn't afford to pay the other amount.
Van assurred me that it wouldn't cost me anything and he gave me advise on what to do, but nothing worked. I just looked at my transaction history and there is $64 pending to come out. I can warn you that no money had better come out of my account! I am so over getting ripped off! Please make sure that the pending amount be cancelled. Thank you, Carol Morris

Dear sir/madam,

I was just looking through my bank account, and discovered that an amount of 17 apr 2019

Open transaction details
Justanswer *membershp [protected] ca usa
Card xx6357 aud 48.00
Value date_ 13/04/2019

-$48.00

Has been deducted from my bank account! I did not authorise this deduction from my bank accvount, so can you please refund this please?

Regards

Darren

Dear Sir/Madam,

My PC produces a loud buzzing at cold boot. So on 27 March 2019, I asked JustAnswer for their troubleshooting advice. Their Website told me to deposit 5 USD before a man (so called specialist) gave me an answer, which I found useless because I it was simplistic and I had already tried it without success. When I expressed my disappointment, he became silent. I felt suspicious so I checked my bank account. It turned out this company have forced an unwanted membership on me and charged me 41 pounds, without my knowledge and consent.

When I made a complaint on their Website, they let a lady lawyer (?) answer me and she told me she saw nothing particular for a complaint. When I expressed my anger and threatened for further action, she said she would ask them to cancel my unwanted membership and refund me (9 + 61 AUD). They never did and continue to send me Email about my unwanted membership!

This company has cheated thousands of customers (by looking at the number of complaints). I hereby ask the Board to help me get my money back and do something to stop this fraudulent company from robbing other people. It seems they have a contempt of the law, as they have many times cheated people in nearly
plain sight and continue to do so, after so many complaints.

Thank you for your time and I hope you can help me get my refund (as they promised) and put a stop to their fraudulent behaviors.

Yours sincerely,

Minh Tri Huynh, retiree
41 Dawson St
Fairfield Heightd NSW 2165 Australia

Email: [protected]@hotmail.com

I originally authorised a payment of $4.00aud plus an additional payment of $14.00aud for assistance with a problem I was having with my pc.
Now, for the second time, justanswer have deducted the unauthorised sum of $84.00aud from my account.
You are instructed to immediately refund that unauthorised payment & cease any further deductions.
I have had legal advice on this matter & should this action not cease, legal action will be taken to stop it.

My PC produces loud buzzing noise at cold boot. I thought JustAnswer was a company from Microsoft (which I trust) so I asked them for advice. They told me to deposit USD 5 for a 1 month trial, then a so called "specialist" gave me a useless answer (I have already tried what his suggested). then became silent after I dismissed his ideas. I became suspicious so I checked my Email, It turned out they forced a membership on me and changed me 41 pounds without my knowledge and consent.

There is no way I can cancel my bogus membership from their website so I lodge this complaint to ask the authority to help me cancel my unwanted membership and get my money back from this company of cheaters.

I have used this website once for a medical question, $78 was taken out of my account I have proof of this And today another $78 has been taken out I have not used the app since and I didn't make an account with this website or have any account of some sort. On the day I used this website I payed the fee for the doctors advice plus the extra $5 so I am very annoyed as to why this extra $75 has been taken out of my account. I went on too the website and it tried taking my money again by asking if I wanted to talk to there lawyers and to pay money again. I am extremely annoyed and want my money back . I would like to know why this money was taken out of my account if I have not used this site

Hi,
10 days ago I contact JAnswer to give me a medical advice and paid £5 online for the service with my credit card (they give
me a futile information anyway).
Today... They take out from my bank account £35 without my permission! I dind't sign anything! This is a realy stole. Are they using my credit card numbers to stole me when they want!?...
I hope that someone can help me but I'll report autorities this case.
Be carefull all of you.
Regards,
Jaime Dinis

I agree to the $5.00 charge for an answer, but not to the $46.00 I was charge for. When they ask me if I was satisfied with the answer I told them no, the answer I received I already got it searching for free on the internet. I thought they were going to give me the name of a lawyer locally. My trial membership was supposed to end on 04/10/2019 and my account was charged last night 04/10/2019 for $46.00. This is a scam dont fall for it. I sent them an email on 04/09/2019 cancelling (see attached)

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Re: Keep the answers coming
Yahoo
/
Sent

ELIZABETH SELVA-GUERRA
To:
JustAnswer

‎Apr‎ ‎9 at ‎12‎:‎47‎ ‎PM

Please close my account, I do not want to continue with this service, it does not work for me.

[protected]@yahoo.com

On ‎Tuesday‎, ‎April‎ ‎9‎, ‎2019‎ ‎09‎:‎33‎:‎43‎ ‎AM‎ ‎EDT, JustAnswer wrote:

Keep the answers coming
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