JustAnswer

Made a phone call to an internet search result, looking for an online veterinarian. My dog was very sick on the weekend. Found https://dogshealthinfo.com/online-veterinarian and called. I was told there would be a $28 charge to chat with a vet. I agreed and talked with a vet and got my problem resolved. BUT since then the above VETERINARIAN*JUSTANSWR800-240-1371CA has charged my credit card three additional times, each month for $31 for a total of $93. I did NOT agree to any further payments past the initial $28. To me this constitutes fraud and has been reported to my credit card company, who is contacting them and blocking any future charges to my account. Apparently this particular phone number has numerous complaints for fraudulent charges.

I have sent them photos of 3 framed painting/artwork to appraise. It has been more 30 hours since I have asked the service and I have yet to receive an answer. JustAnswer has charged me USD 61.00 for the membership. I want my money back because they have not delivered on their promises. I feel that they do not have the expertise to appraise the artwork.

I was charged $ 46.00 on the 23rd of July by this company. Called them and was told I had ok'ed a subscription . I did not. Then was told they do not give refunds. Then in spite of this they took $46.00 again Aug.26th. Again was told I had a subscription and they don't give refunds. Can they do this and refuse to return my money? I am just not understanding a company being able to take money out of my account. They will not say anything to me except "we don't give refunds" . That is not justification for charging me . Can they go on "raiding" my account ? I hope to stop them and get both charges refunded.

Earlier this evening, at 9:34pm on 10/7/2021, I typed a legal question into my search engine when an ad for justanswer.com popped up offering legal advice for a fee of $1. I typed in my question and I clicked on the link and entered my credit card information, only to have my credit card company send me an alert that I had been charged $60. I went back to look at the registration page and while the $60 membership is mentioned, it is written in a very misleading way, making it seem as if I'd be charged $60 after a free trial period had ended. It is clearly designed to dupe people into entering their credit card info assuming they'll be charged $1. They do not clearly explain the difference between a $1 'joining fee' and a membership. I canceled my membership at 9:37pm and I immediately contacted the company asking for a $59 refund. They responded at 9:59pm explaining that this is not possible since I already used the service. I was subscribed for exactly 6 minutes. I clearly did not intend to purchase a monthly membership, and would not have spent that much money if I was fully aware of the situation.

About two years ago I required advise as to how I could remedy a fault on my Forklift engine.
It was answered satisfactorily once and my credit card was debited.
But the same charge has continuing to be debited to my credit card monthly.
I need to have this debit from Mechanic*Justanswr [protected] CA stopped

I am Warren Mark Dance from 3E Smales Road, East Tamaki, Auckland New Zealand. My phone cell phone contact is +[protected] or land line
+[protected].

Kind Regards
Warren

I see that I my credit card is being charge $70 a month. I did ask a question a few months ago but I do not recall signing up to anything that authorised this and would like to know how to go about cancelling this monthly payment. I should like this monthly charge to be cancelled immediately or I would like advice on how to get this done.

I read that there was a 7 day trial period so I signed up answered my question gave my credit card info but after receiving a response that was exactly what I read on Google I decided to cancel (about 20 min after I enrolled) so I cancel snd still get charged the $47.00 ($46 membership and $1.00 to lure you in). When I questioned the charge they said well sorry you did enroll and knew the fees. That's great! This place is not worth it don't join go online on Google to get your answers for free because they lied about 7 day trial period because to me that means I have 7 days to cancel and not get charged. Well I was wrong!

I called and asked 1 question that was not answered or even helped for that matter. I told the rep the day of the call to cancel, this service will not be needed. I also emailed. I was still charged for 2 months. Spoke to 3 different reps with broken English with 1 rep having a loud dog in the back ground. I was also over talked and requested a supervisor each time with no help.

I took a 'trial' question for which I was charged £5 via my credit card. Two weeks later £30 was charged to my credit card, I let this go as I thought it was a genuine mistake, then a month later another £30 was taken.

I am really upset to the bad experience with the way of doing business of JustAnswer Mechanics. It seems to be that this is their Modus Operandi, just misleading people hiding or placing in the least visible place of their website, their warning that the caller has been trial connected and has 7 days to cancel. It just happened to me. I do not remember having seen such warning and After my initial contact on August 2, I was charged $50.00 twice on my credit card account, the first one on Aug 12 and the second on Sept.13. I talked to their Customer service and explained my case I requested a refund but the best solution I got was the cancellation of the unsolicited membership starting on October 7, 2021. Justanswer must change this misleading approach to survive as a honest business. Best Regards, Carlos Montalvan

I used just answer me, did not get the answer i needed, (automotive repair question regarding bearings) tried to cancel the trial and could not as the site says i don't exist. i now have a charge on my account, no one is answering the phone, it says i don't even have an account anywhere yet money was removed from my account. I would like my money back, i thought this would be a helpful site but apparently they are just thieves. I am a poor person taking care of a handicap child and this really hurts, especially since i did not get help and it cost me 34.00 for nothing. please contact me to return my 34.00 and to cancel the whatever is going on since i can't find anything or don't seem to exist. Tina Burke [protected]@gmail.com

I went on to the website to ask a legal question which Iunderstood I had to pay approximately $5. I was on my way out the door for a 2 week trip and did not realize that I would be billed $60 per month from then on. Since I did not use the site again after the initial charge I feel that a refund is reasonable. If I had continued to log in and and ask questions and use the site then it would make sence that I should pay for the site and membership. When I have not used the site at all then I believe a refund is appropriate and reasonable.

Jesse Brown
[protected]@yahoo.com

On August 16, 2021 and September 14, 2021 Bank charges of $60.00 for each date showed up on my bank statement.

The first charge was for Ask Lawyer which did not answer any questions. The second charge showed up on my bank statement as Just Answer apparently on automatic charge.

I have not used this service and request that I be reimbursed a total of $120.00 on my bank account. You have my account information.

I will contact my bank and have them stop payment for the September charge.

Back in January 2021 I paid £5 to speak with a JustAnswer lawyer and followed up with phone call. It was under a trail membership which I cancelled straight afterwards. The money was coming out of an account that is used for a film production and hadn't checked it because we paused production for a while. I then checked today for another reason and saw that JustAnswer has been taking £50 a month from me since January despite cancelling. I went to log into JustAnswer to see what was going on in my account but couldn't log in because the email is no longer recognised as the account was cancelled. But when I tried speaking to someone on the phone they said at their end the account is still active and therefore the payments will continue. There has obviously been a systematic error resulting in this. How can you take payment from me that is unauthorised?

I used your services one time in August - two authorized charges - $1 to chat and $38 to video chat with the vet. A few days later I becamne ill and was in the ICU and then ever lowering degrees of necessary care, As of September 11th I am still in the hospital and have done no purchasing since August 30. Just Answer took it upon themselves to used my card like an ATM - charging me $31 for unauthorized, unreceived services, they have no right to continue to use my card, account at all. I contacted them and was asked to pay $5 to talk to a lawyer about their fraud. I was charged September 5th - $31, at a time I was still barely awake most of the day and had not access to either my phone or card or computer, they were at my home where they have been locked away since I was taken to the hospital in an ambulance - there is absolutely no way I made any purchases. How were they able to continue to charge me - seems so illegal?

I canceled my trial period on time but I still have a pending charge on my card. I need you to remove it from my card post hast.9/9/2021. I can cancel payment through Visa but that would require me to launch an investigation and change my card number. Please don't put me through this aggravation and just cancel the pending charge

Good day,
I am writing in regard of fraud against me. My money was taken from my debit card on September 6-th, 2021 of R599 by JUSTANSWER *EXPERT CAUS. I am concerned about this situation and would like to solve this issue as soon as possible? I will appreciate for your cooperation and assistance. Looking forward for your reply as soon as possible.

Thank you

Admyre

Contacted Justanswer Tech and was offered a £5 fee for answer to tech question. Did not realise that by giving credit card details this would enrol me in their £35 a month 'membership'. Paid £35 for 3 months before realising. On revisiting their website they stated they would contact me after the first month to check I wanted to continue. This they never did and now refuse to refund any money. I insisted on cancelling 'membership' and have email in confirmation.

There are 2 transactions that made through my credit cards one is $2 and one is $67

- I can't reach included e-mail.
- I've try to cancel there is no confirmation of cancelation.
- Don't have receipt or invoices once deducted money from my card.
- I'm not agree with unauthorized transaction

I have received a charge of AUS$89 on my credit card for services I do not recall seeking from Just Answer. The charge was made on 21st August with a reference [protected]. I did not receive any advice as to this charge. Please advise.

Thank you.
Lindsay Borgas.

Email: [protected]@bigpond.com