JustAnswer

On November 24th I contacted Just/answer and was asked to pay $2.00 to receive a callback, which I did. But I received a text message from a US doctor and I advised that I needed a Canadian doctor. I was told to open another window but I did not proceed any further and did not request any further assistance. I then received another text message regarding my subscription, which I did not approve and cancelled immediately. I was then billed on November 27th $66.00 for a monthly subscription. This is not fair and I need to be reimbursed for being wrongfully charged for a subscription I did not agree to and did not receive any assistance.

Thank you for your assistance. The communication I received from Just/Answer was on my cell phone at #[protected]. I would greatly appreciate a response.

I had to lock my credit card as they would not stop charging me their monthly fee (and still are trying every week). Unfortunately, I hadn't noticed the monthly charges sooner. I think they are a scam company as why would they continue to charge someone who hasn't used their service for a long time? SCAM! Won't stop trying to charge me? SCAM! Will they even answer this complaint? SCAM!

Tried to take £50 without my permission after the three day £5 trial period - obvioulsy it's in the fine print somewhere that you will be charged a membership after this period but it is not on the sign up page = fraud in the UK.

So try contacting them? You can't. Ther live chat just redirects you to sign in again and again. When you email them, it gives you one of those contact forms and when you try and fill it out, the live chat screen pops up again and onscures what you are trying to type / screenshot.

Luckily i have a good UK bank who blocked the transactions however i am told they try again to take payment via another company (fraud again)

I was informed by JUST ANSWERS that for $1.00 I will be connected to an expert, I agreed and charged $1.00 to my PAY PALL account, which immediately inform me that a payment of $46.00 was send to JUST ANSWERS.

I was never informed of this possible transaction. I do not want or need this membership. Please help. I called my Bank for this forced and fraudulent transaction.

I said i would pay $39.95 to talk to someone, I talked to a lady, and she did not help me fix my problem. Charges were put on my debit card, and it was hacked, I found out later, from supervisor from my bank. Stopped card but charges still on my online account. I have to go to bank to fix this problem, but I don't drive so I have to wait till Saturday!

5.00 TO TEXT I DID NOT TALK ON PHONE...

Over charged #39.00

They did not have a membership agreement as I was transferred.

I DID NOT AGREE OR AFERM.

It was a question about oil for gods sake... I am sure there are

other complaints about this deception.

Thanx, John B. Popovich

P.S. I am a terminal cancer patient without hospitailzation

insurance. 39 bucks means a lot to me...

I texted this website to have advice regarding a failure I had with my fridge. They ask for a $2, which I agreed but then they asked for an additional $53 that I refused.

A couple of days after I see what my visa was charged with the $53 and I was just impossible to get customer service on the line to complaint about it. One month after I got a call from my bank asking if I just authorized this company to charge for a second time $53. My bank immediately blocked my card.

This company is a scam and they keep charging to your visa card. They are very unprofessional and thanks to my bank I was able to stop them to keep charging my credit card over and over.

I would like to get reimbursed from them the monies I did not approved.($53) as the second time it was my bank that was able to take care of it.

I would recommend anyone wanting to used them to be very careful.

I had a question for the website. For a therapist I approved a $5 charge, and when they tried to do a $50 call I refuse and said I was not I would not pay.

He still charged me for it. Now my bank is overdraft and I'm going to be overcharged again. I have no idea why this website is still charging me even though I refused. This website is a scam and they don't even help you.

I can't even talk to customer service because it's asking me for more money I don't have to begin with.

My name is Lana Blouin, I would like to lodge a complaint about being charged $66.00 US.. I am canadian the exchange rate is 40 percent.. I wasn't advised that I would charged that much money for a few questions.. I was on Sony website trying to order an adapter, I assumed I was talking to them.. This was a complete surprise to me.. When asking you for some information being charged that kind of money is very fraudlent.. Please consider removing this charge for me, I feel I was blind side... Thanking in advance

TechFixer Order No. [protected]-970

On 18th Sept 23 I contacted one of your advisors through your Chat link concerning a problem with our washing machine, there was option to talk over the phone for £16 which I declined. The suggested reset worked once then not again for which I agreed to pay £1, maybe foolishly by card.

Four days later whilst on holiday I found my card had been suspended and the card people said it was because of a unapproved request for £35 from you, I agreed that it should have been declined as I had given no authorisation for the payment.

I have just checked my statement and find that you have requested and been paid £35 on the 30th October; then looking back I have found a similar payment which I had missed on 30th September, just a week after it had been initially declined.

I shall be contacting my bank to find out why these payments were made after agreeing with them they should be declined.

My case is that at no time was I offered or agreed to a subscription service and I therefore request that the £70 taken be repaid into my card account and that my credit card details be removed from your system.

Richard Wall.

Last month my credit card was charged for an amount of $46.00 through Paypal for AVG Anti virus on 22nd September 2023 i made a complaint despite of my complaint i had already paid the amount claimed . On 22nd October 2023 I have been charged once again with the same amount of $46.00 I didn't perform any transaction on October 2023 So please I am requesting for refund of the amount $46.Excusing for any inconvenience caused

Rgds

A.Poonith

Yesterday morning the 14th of November 2023, I contacted JustAnswer to ask a question from a computer specialist to resolve an issue that I had with my husband's google account where Google had closed it down. It took up to hour before I was connected to someone. Shivarna was unable to assist even though he tried so after about an hour we agreed that it was unsolvable.

JustAnswer offered me a 3-day trial to "enjoy all the benefits of a membership plan. At the end of the trial, your membership will automatically continue on a pay-by-month plan so you don’t experience any interruption to your service." I was charged £5 for the initial fee and then £21.84 for a service that the Just Answer expert could not resolve.

I have used JustAnswer for help a while ago and was not charged an additional fee of £21.84. I accept that the company is a customer charged organisation but JustAnswer should not make a profit out of a service that they failed to provide.

I should have read the reviews before entering into this so called service contract. This was one "They refuse to refund your money, despite your dissatisfaction with the “answer.” Their “7-day free trial period” is a big scam! Good luck trying to navigate their website in an effort to cancel. This online business is the best example of an unethical, unscrupulous business which takes advantage of people. How sad that they are allowed to get away with this on the internet. "

This sums up my feelings too. On reflection I should have used PayPal but that alternative did not appear on the screen unless I am mistaken. At least that way I could have gone to the Resolution Centre and opened a case.

Could JustAnswer please send me Terms and Conditions relating to these transactions. I am not aware that I saw them before signing up to their so called service.

Back in Oct 9, I made a call. The website said I could pay and not be a member. I did not want to be a member but pay for the call from the vet. Needless to say the misleading information resulted in a $2 and a $42 and a $39.70 charge that day. I however did not notice this. I than was charged Nov 9 last night for a $42 membership that I had no idea about. Not to mention the information I received from that call was not even close to what was happening as the vet told me to prepare my dog was dying. Yet he was indeed not.

I called today to make sure no more charges and to get a refund from yesterday and find out what happened with these other charges and ended up speaking to a very rude and non professional customer service representative that told me too bad you cant get refunded and gave me a bunch of BS about the charges. $2 to get a membership but $42 on top so I wasted $2 to start with and calls are not included. And I didn't even know I was signing up for a membership but yet thought I was paying $39.70 only to speak to a vet.

VERY MISLEADING COMPANY...

I click on link offering a trial of 5 dollars for 7 days, i clicked put my credit card on it. and then by my surprise i was charged 55 dollars, i went to the justanswer chat immediately and called and ask for refund and was declined. it explained was misleading, and not intended as i just wanted the trial. Refund was declined all the times, tried 4 times with different persons

i want my 55 dollars refund

thanks

I was not only overcharged by this business for a fee on their website, which was also an incredibly deceptive and awful marketing scheme. Their online chat says that you pay a $1 fee plus a $55 membership fee, which is still under $60. When you pay on their regular online page for legal advice, it is $5 plus a $45 membership fee. Somehow I was charged a $60 membership fee PLUS the $5, which is not stated anywhere. In addition, the answer to my question was generic, not helpful, and quite literally reiterated what I was told by my apartment complex regarding how to handle the situation that I was dealing with. The website says specifically that you are entitled to a refund if you are not satisfied with the answer from the lawyer, and yet I am still not being offered a refund. Their website is deceptive and they are not following through with the exact information that they note on their website.

I ended up membership that started on September 13th on October 13th I had paused the membership and said that I would contact them at the end of the month to start my membership again on October 31st I paid for my membership I asked of it a question and then on November 6th when I tried to ask another question they tried to trade charge me another $30 whenever I contacted customer support try and understand the situation not only were both of the representatives that I talked to extremely rude and very snarky with their comments towards me they were also unwilling to come to any sort of understanding of what I was trying to tell them they were treating me like I couldn't pay my bill that I canceled that they canceled my membership on the 13th because there was a problem with my credit card treating me like I was so low that I couldn't even come up with $30 to pay for a membership fee whenever I was the one to put the membership on hold they were very rude they were laughing at me they were making fun of me and they were very hateful calling me derogatory terms and all I wanted was for my membership to continue I have an emergency with my pet but I really could have used your help for but I can't do that now because your customer support is absolutely despicable human beings take care absolutely nothing about your bottom line your customers or anything to do with your company I wanted to restart my membership that was the reason for my call and because of how hateful and rude that they were that didn't happen I literally cannot stress enough how absolutely horrific these people were to me at first I was singing your praise for this app to every person I know and I know at least seven people that joined this particular platform because of me because I gave them this and I know that every single one of them is going to cancel their memberships now because of me too because of how you guys just treated me if I were you I would fire that team because they have absolutely no care for you or your company they were saying that they were charged me $30 for asking one question even though on your website it says $5 a question or $30 a membership so you guys stole $30 from me instead of continuing my membership like originally planned they tried to tell me that now it was $30 a question that's nowhere on your website that's nowhere in the deal I had finally had enough and so I ended the conversation and hung up figuring I would just call the next day and figure things out with someone more suitable for the task but your employees kept calling me back and laughing and hanging up and this was in the middle of me trying to deal with an emergency with my animal at 1:30 in the morning they contacted me a total of five times just calling and laughing and hang up

I used the chatbot to initiate a conversation and was told when I clicked on the link it would cost to connect with a lawyer. I entered my credit card information and received notification I was charged for a full membership.

As soon as I lawyer connected into the chat I mentioned I was just charged unexpectedly and they let me know I could resolve with customer service. I contacted customer service during the conversation via another chat and was informed a refund was not possible as I had agreed to the membership. I then tried to reach their customer support via email and was told that I could not receive a refund because I had already talked to the lawyer.

I would please like a refund for the membership I did not consent to, and to then pay the agreed upon .

We have resolved this by dealing directly with one another. Thanks for your help, though.

>We have resolved this by dealing directly with one another. Thanks for your help, though.
I never heard of JustAnswer before and now I find this charge to my debit card:

Pending as of Nov 2 2023:

POS Debit - Visa Check Card 0853 - JUSTANSWER [protected] CAUS POS -$40.00

What is it?

I was absolutely scammed out of $46 . I put my payment information in and my name to be charged $5 to ask one question no where in any of that did I see a terms and conditions that said they were signing me up for a membership , and believe me I inspected all aspects of everything I type and read on the site . When contacting customer service I was service with automated responses and refusals to refund me even though I realized just after I asked a question they had charged me and canceled out the membership they had signed me up for . I would like a full refund for the $46 I was charged . This is so disappointing as I’ve used this site before with no issues .

Twice in the month of September and October, you have wrongfully surcharged my Visa Debit card # [protected] the amount of $110 US without my consent ie. two separate transactions of USD 55.00.

I would be grateful if you cancel these two transactions and refund my money.