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JustAnswer

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3.4 27 Reviews 1486 Complaints
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JustAnswer Complaints Page 3 of 75

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11:46 am EST
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Yesterday morning the 14th of November 2023, I contacted JustAnswer to ask a question from a computer specialist to resolve an issue that I had with my husband's google account where Google had closed it down. It took up to hour before I was connected to someone. Shivarna was unable to assist even though he tried so after about an hour we agreed that it wa...

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3:30 pm EST
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Back in Oct 9, I made a call. The website said I could pay and not be a member. I did not want to be a member but pay for the call from the vet. Needless to say the misleading information resulted in a $2 and a $42 and a $39.70 charge that day. I however did not notice this. I than was charged Nov 9 last night for a $42 membership that I had no idea about...

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4:52 pm EST
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JustAnswer I was charged 55 dollars membership, after following a link that offered a 5 dollars trial

I click on link offering a trial of 5 dollars for 7 days, i clicked put my credit card on it. and then by my surprise i was charged 55 dollars, i went to the justanswer chat immediately and called and ask for refund and was declined. it explained was misleading, and not intended as i just wanted the trial. Refund was declined all the times, tried 4 times with different persons

i want my 55 dollars refund

thanks

Claimed loss: 55.00

Desired outcome: Refund my 55 dollars

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Update by MiguelM
Nov 09, 2023 7:51 am EST

Hello

I sent you the information and email address and the explanation again,

Hopefully you can solve this issue promptly

Thanks

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2:37 pm EST
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JustAnswer Legal Advice

I was not only overcharged by this business for a fee on their website, which was also an incredibly deceptive and awful marketing scheme. Their online chat says that you pay a $1 fee plus a $55 membership fee, which is still under $60. When you pay on their regular online page for legal advice, it is $5 plus a $45 membership fee. Somehow I was charged a $60 membership fee PLUS the $5, which is not stated anywhere. In addition, the answer to my question was generic, not helpful, and quite literally reiterated what I was told by my apartment complex regarding how to handle the situation that I was dealing with. The website says specifically that you are entitled to a refund if you are not satisfied with the answer from the lawyer, and yet I am still not being offered a refund. Their website is deceptive and they are not following through with the exact information that they note on their website.

Claimed loss: $65

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4:04 am EST
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I ended up membership that started on September 13th on October 13th I had paused the membership and said that I would contact them at the end of the month to start my membership again on October 31st I paid for my membership I asked of it a question and then on November 6th when I tried to ask another question they tried to trade charge me another $30...

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5:58 pm EDT
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JustAnswer Charged Membership without Authorization and Not GIven a Refund

I used the chatbot to initiate a conversation and was told when I clicked on the link it would cost to connect with a lawyer. I entered my credit card information and received notification I was charged for a full membership.

As soon as I lawyer connected into the chat I mentioned I was just charged unexpectedly and they let me know I could resolve with customer service. I contacted customer service during the conversation via another chat and was informed a refund was not possible as I had agreed to the membership. I then tried to reach their customer support via email and was told that I could not receive a refund because I had already talked to the lawyer.

I would please like a refund for the membership I did not consent to, and to then pay the agreed upon .

Claimed loss: $86

Desired outcome: Refunded the membership amount

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10:36 am EST
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JustAnswer Charge to Bank Account

We have resolved this by dealing directly with one another. Thanks for your help, though.

>We have resolved this by dealing directly with one another. Thanks for your help, though.
I never heard of JustAnswer before and now I find this charge to my debit card:

Pending as of Nov 2 2023:

POS Debit - Visa Check Card 0853 - JUSTANSWER [protected] CAUS POS -$40.00

What is it?

Claimed loss: $40.00

Desired outcome: We have resolved this by dealing directly with one another. Thanks for your help, though.

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1:26 am EDT
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JustAnswer Everyone refused a refund .

I was absolutely scammed out of $46 . I put my payment information in and my name to be charged $5 to ask one question no where in any of that did I see a terms and conditions that said they were signing me up for a membership , and believe me I inspected all aspects of everything I type and read on the site . When contacting customer service I was service with automated responses and refusals to refund me even though I realized just after I asked a question they had charged me and canceled out the membership they had signed me up for . I would like a full refund for the $46 I was charged . This is so disappointing as I’ve used this site before with no issues .

Claimed loss: $46

Desired outcome: $46

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4:04 am EDT
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JustAnswer Unauthorized charge on visa debit card# [protected]

Twice in the month of September and October, you have wrongfully surcharged my Visa Debit card # [protected] the amount of $110 US without my consent ie. two separate transactions of USD 55.00.

I would be grateful if you cancel these two transactions and refund my money.

Claimed loss: USD110.00

Desired outcome: REFUND PLEASE

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Update by JosuaSM
Nov 01, 2023 4:40 am EDT

Just Answer deducted USD55.00 in Sept 2023 and Oct 2023 without my consent, what a scam! My immediate solution was to instruct my bank to cancel/block my card in rage, when I was told that they were not able to help me and suggested for me to cancel my non-existing subscription with this damned service. NEVER AGAIN! and I will condemn such online suckers at every opportunity!

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10:52 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
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My 87 year old father thought he was getting help with a company that he had a medical (fall down) device with. After asking a number of questions he was asked to fill out a form with all his financial and personal information. When I walked in and asked what he was doing he didn't really know and wasn't getting the answer to the question he had...

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1:36 pm EDT
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JustAnswer scam

I was trying to get a refund from Macfee and i thought I was on there site. during the chat I informed the girl that I was looking for a refund from Macfee and she said no problem, she asked for my credit card info, which I gave her and then she said I'll connect you woth a computer tech, I said that's not what I want. Then I realized that I was on the wrong site. When I gave her my credit card info I thought it was for my refund. I disconnected and later i noticed that I had been charged $68.00 and now I want my money back please.

Charles Dunsmore

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10:31 pm EDT
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JustAnswer Just answer membership scam

10-26-23

I used just answer once for at TV problem. Which answered my question about a month ago. Today, I was charged another $55.00 on my credit card!

I contacted your people and found out I was enrolled in a membership with them, which I canceled right away and requested a refund, which I was told it is not refundable! Now I'm pissed! I did not knowingly sign up for a membership. I see you have tons of complaints about this on the internet.

It's a bad/sneaky way to do business! Shame on you!

I want a refund and no further billings from you right away to the same credit card that I used with you.

I will never recommend or use your company ever again!

If this is not resolved promptly, I will contact my lawyer about it.

Ray Bolte

Rapid Electronics

518 West Northern Ave.

Pueblo, CO 81004

[protected]

[protected]@aol.com

Desired outcome: A refund for $55.00 to my credit card with no further billings, promptly!

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7:53 pm EDT
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JustAnswer Refund the $86.00 to my ctfs acc. Thanks.

I'm looking for legal advice online. Here is the page that may have a answer yes? Oh. Two dollars from my credit card... mmm Ok. What's Two buck, eh? Whoa, a notification said $2 then another for $86. Wait. Can I ask a law question first? Wait. Do I even want to now?

I've changed my mind. This was as dumb as any dumb idea I've had for $2!

Please refund the overmount. Keep the two bucks for my dumb curiosity.

No. I do not want a legal answer. I'll simply ask the lawyer I do have for more of their time.

Desired outcome: Perhaps future customers may praise a website like this that seems less like to have a shady spectrum at the financial window. Just fix the entry of that window. please.

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8:27 pm EDT
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I came across the above company by accident and read, what I thought was a legitimate company offering advice for £5.00 up front. I innocently asked one question after I had paid by credit card and at the time was satisfied with this company. Little did I know they took (fraudulently) in my estimation, a further payment without my consent or knowledge of...

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1:42 pm EDT
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JustAnswer I would like my money back for those two months I was charged. I was charged $46 on 9/27/2023 and $46 again on 10/24/2023.

On I believe it was September 25,2023, I was trying to cancel my Disney+ and was having trouble getting Disney+ to cancel my subscription. I asked Google how I could get Disney+ to cancel my subscription and happened onto JustAnswer. I asked them the question and apparently filled out my info. I think it cost $1. They really didn’t help me and I didn’t think any more about it until last night when I looked at my credit card purchases. I had been charged $46 for two months by JustAnswer. I called them and they said it was in the agreement I signed up for and it was non refundable. What a scam. Do I have any rights as a consumer? Can I get my money back for those 2 months?

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9:17 am EDT
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JustAnswer Just Answers way of making people 'accidentally' pay for a monthly subscription

On Trust Pilot there are around a hundred of these experiences, but JustAnswer never clarified this issue on the page where customers are paying their '€ 1,-'. That is malignant.

Today I thought I was going to pay € 1,- to get a question answered but, hidden on that page, I agreed to pay € 45,- a month for a subscription (OrderID [protected]-966). That was very unclear and, no doubt, intentional. I stopped the subscription, but I will not get a refund. Seeing the number of protests, JustAnswer has a reliability issue and it is unjust to refer to all these deceived clients as just being sloppy.

Desired outcome: Refund my € 45,-

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12:52 pm EDT
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JustAnswer Unauthorised billing

i paid £5 to speak to someone, THERE WAS NO WHERE TO SUGGEST i would be billed £50 after this. i cannot get in touch with the company either, i will dispute this as far as possible to get my £50 back. you have set me up for a membership unauthorised. i can’t even get in touch with them to get a refund. this website is a complete scam. i would like a full refund for the money they’ve taken

Desired outcome: REFUND

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2:23 am EDT
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This incident was the first and only time I have interacted with JustAnswer. I called with what I thought was the $1 fee to ask a question, then would be charged if I received an acceptable answer from the "expert". The "expert" was laughably inept, able only to ask the simplest question, such as did you check the oil. This was a classic Mercedes, I know...

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My name is Gerda Sage 8350 112th Street #204, Seminole FL 33772 You charged my credit/debit card with US$ 1.00, Date 10/13/2023 and with US$55.00, Date 10/16/2023 Bank = Floridacentral Credit Union I called for help your advertising just US$1.00 for your help. I could not sign in to my yahoo account. I told on the phone that I cannot sign in to my yahoo...

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JustAnswer Scammer JustAnswer

I had followed justanswer link what Google prompted and an online technician approached me and I wanted to find out if theres an "Aposen" vaccum cleaner service centre in UAE and I was asked to pay $1 inorded for them to provide details on the service centre and after I entered card details on the link they shared, I was charged $28 and $1 at the same moment.

They're tricking their customers and stealing their bank stealers. A big time scammers.

Dont lose your money by attempting to use any service or support from them.

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Frequently asked questions (FAQ) about JustAnswer customer service
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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

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