JustAnswer

On 11/21/23 I needed an answer about my Jeep. I got the impression that it cost $5 to ask a question. I paid it with my card. I asked my ONE question and then cancelled my account right then so I would not be charged anything more.

But I still was charged. They charged me a $5 join fee and a $55 membership fee. So, for ONE question I was charged $60!

Trying to contact them is impossible. Their customer service chat is worthless. I typed in my concerns and all I received back was a canned response.

They really need to clarify exactly what the charges will be.

In September I asked a question about parking for which I paid £5 . Since then, you have without my permission charged my Barclaycard with £50 in October, November and December total £150.

Please refund that amount to my Barclaycard account.

If you are unwilling to do so then please let me know who your ombudsman is so that I may take this complaint further.

Thank you.

Nisha Jones on 10/19/23 was working with me to answer questions to help guide me in the right direction of a personal & confidential situation. I was not notified, asked, or anything that this would be posted on the internet word for word about the situation.

This is a breach of HIPPA LAWS and Personal & Confidential Information as well as Child Endangerment!

I expect a call at [protected] to discuss this issue! I want this entire conversation with this sensitive personal & confidential information REMOVED IMMEDIATELY! If it is not, I will proceed to reporting to the BBB, contact authorities and file a legal suit against Just Answer!

I needed help from a doctor for my stomach problem. I got asked to pay 2dollars for subscription before speaking with a doctor. Somehow I got charged with 73 dollars. Then realized the doctor could not refer me to anyone or write any prescription or bloodwork. I did not find it helpful at all and am not satisfied. Definitely don't think it's fair for me to pay the 73 dollars.

On the 7th of December I was installing a new Epson printer and I was having problems. I went to the EPSON web site to resolve the problem. I thought I was dealing with a EPSON technical support person that said if I payed a refundable dollar they could help me. So I used my credit card to pay the dollar. I was charged N my credit card the dollar, 55 dollars for a subscription I did not agree to and an additional 39.00 dollars I have no idea what it was for.. This was, in my opinion a complete fraud. I had no idea that I wasn't dealing with a valid EPSON technical support person. Please advise and see if I can't get a refund. Thank you.

On November 24th I contacted Just/answer and was asked to pay $2.00 to receive a callback, which I did. But I received a text message from a US doctor and I advised that I needed a Canadian doctor. I was told to open another window but I did not proceed any further and did not request any further assistance. I then received another text message regarding my subscription, which I did not approve and cancelled immediately. I was then billed on November 27th $66.00 for a monthly subscription. This is not fair and I need to be reimbursed for being wrongfully charged for a subscription I did not agree to and did not receive any assistance.

Thank you for your assistance. The communication I received from Just/Answer was on my cell phone at #[protected]. I would greatly appreciate a response.

I had to lock my credit card as they would not stop charging me their monthly fee (and still are trying every week). Unfortunately, I hadn't noticed the monthly charges sooner. I think they are a scam company as why would they continue to charge someone who hasn't used their service for a long time? SCAM! Won't stop trying to charge me? SCAM! Will they even answer this complaint? SCAM!

Tried to take £50 without my permission after the three day £5 trial period - obvioulsy it's in the fine print somewhere that you will be charged a membership after this period but it is not on the sign up page = fraud in the UK.

So try contacting them? You can't. Ther live chat just redirects you to sign in again and again. When you email them, it gives you one of those contact forms and when you try and fill it out, the live chat screen pops up again and onscures what you are trying to type / screenshot.

Luckily i have a good UK bank who blocked the transactions however i am told they try again to take payment via another company (fraud again)

I was informed by JUST ANSWERS that for $1.00 I will be connected to an expert, I agreed and charged $1.00 to my PAY PALL account, which immediately inform me that a payment of $46.00 was send to JUST ANSWERS.

I was never informed of this possible transaction. I do not want or need this membership. Please help. I called my Bank for this forced and fraudulent transaction.

I said i would pay $39.95 to talk to someone, I talked to a lady, and she did not help me fix my problem. Charges were put on my debit card, and it was hacked, I found out later, from supervisor from my bank. Stopped card but charges still on my online account. I have to go to bank to fix this problem, but I don't drive so I have to wait till Saturday!

5.00 TO TEXT I DID NOT TALK ON PHONE...

Over charged #39.00

They did not have a membership agreement as I was transferred.

I DID NOT AGREE OR AFERM.

It was a question about oil for gods sake... I am sure there are

other complaints about this deception.

Thanx, John B. Popovich

P.S. I am a terminal cancer patient without hospitailzation

insurance. 39 bucks means a lot to me...

I texted this website to have advice regarding a failure I had with my fridge. They ask for a $2, which I agreed but then they asked for an additional $53 that I refused.

A couple of days after I see what my visa was charged with the $53 and I was just impossible to get customer service on the line to complaint about it. One month after I got a call from my bank asking if I just authorized this company to charge for a second time $53. My bank immediately blocked my card.

This company is a scam and they keep charging to your visa card. They are very unprofessional and thanks to my bank I was able to stop them to keep charging my credit card over and over.

I would like to get reimbursed from them the monies I did not approved.($53) as the second time it was my bank that was able to take care of it.

I would recommend anyone wanting to used them to be very careful.

I had a question for the website. For a therapist I approved a $5 charge, and when they tried to do a $50 call I refuse and said I was not I would not pay.

He still charged me for it. Now my bank is overdraft and I'm going to be overcharged again. I have no idea why this website is still charging me even though I refused. This website is a scam and they don't even help you.

I can't even talk to customer service because it's asking me for more money I don't have to begin with.

My name is Lana Blouin, I would like to lodge a complaint about being charged $66.00 US.. I am canadian the exchange rate is 40 percent.. I wasn't advised that I would charged that much money for a few questions.. I was on Sony website trying to order an adapter, I assumed I was talking to them.. This was a complete surprise to me.. When asking you for some information being charged that kind of money is very fraudlent.. Please consider removing this charge for me, I feel I was blind side... Thanking in advance

TechFixer Order No. [protected]-970

On 18th Sept 23 I contacted one of your advisors through your Chat link concerning a problem with our washing machine, there was option to talk over the phone for £16 which I declined. The suggested reset worked once then not again for which I agreed to pay £1, maybe foolishly by card.

Four days later whilst on holiday I found my card had been suspended and the card people said it was because of a unapproved request for £35 from you, I agreed that it should have been declined as I had given no authorisation for the payment.

I have just checked my statement and find that you have requested and been paid £35 on the 30th October; then looking back I have found a similar payment which I had missed on 30th September, just a week after it had been initially declined.

I shall be contacting my bank to find out why these payments were made after agreeing with them they should be declined.

My case is that at no time was I offered or agreed to a subscription service and I therefore request that the £70 taken be repaid into my card account and that my credit card details be removed from your system.

Richard Wall.

Last month my credit card was charged for an amount of $46.00 through Paypal for AVG Anti virus on 22nd September 2023 i made a complaint despite of my complaint i had already paid the amount claimed . On 22nd October 2023 I have been charged once again with the same amount of $46.00 I didn't perform any transaction on October 2023 So please I am requesting for refund of the amount $46.Excusing for any inconvenience caused

Rgds

A.Poonith

Yesterday morning the 14th of November 2023, I contacted JustAnswer to ask a question from a computer specialist to resolve an issue that I had with my husband's google account where Google had closed it down. It took up to hour before I was connected to someone. Shivarna was unable to assist even though he tried so after about an hour we agreed that it was unsolvable.

JustAnswer offered me a 3-day trial to "enjoy all the benefits of a membership plan. At the end of the trial, your membership will automatically continue on a pay-by-month plan so you don’t experience any interruption to your service." I was charged £5 for the initial fee and then £21.84 for a service that the Just Answer expert could not resolve.

I have used JustAnswer for help a while ago and was not charged an additional fee of £21.84. I accept that the company is a customer charged organisation but JustAnswer should not make a profit out of a service that they failed to provide.

I should have read the reviews before entering into this so called service contract. This was one "They refuse to refund your money, despite your dissatisfaction with the “answer.” Their “7-day free trial period” is a big scam! Good luck trying to navigate their website in an effort to cancel. This online business is the best example of an unethical, unscrupulous business which takes advantage of people. How sad that they are allowed to get away with this on the internet. "

This sums up my feelings too. On reflection I should have used PayPal but that alternative did not appear on the screen unless I am mistaken. At least that way I could have gone to the Resolution Centre and opened a case.

Could JustAnswer please send me Terms and Conditions relating to these transactions. I am not aware that I saw them before signing up to their so called service.

Back in Oct 9, I made a call. The website said I could pay and not be a member. I did not want to be a member but pay for the call from the vet. Needless to say the misleading information resulted in a $2 and a $42 and a $39.70 charge that day. I however did not notice this. I than was charged Nov 9 last night for a $42 membership that I had no idea about. Not to mention the information I received from that call was not even close to what was happening as the vet told me to prepare my dog was dying. Yet he was indeed not.

I called today to make sure no more charges and to get a refund from yesterday and find out what happened with these other charges and ended up speaking to a very rude and non professional customer service representative that told me too bad you cant get refunded and gave me a bunch of BS about the charges. $2 to get a membership but $42 on top so I wasted $2 to start with and calls are not included. And I didn't even know I was signing up for a membership but yet thought I was paying $39.70 only to speak to a vet.

VERY MISLEADING COMPANY...

I click on link offering a trial of 5 dollars for 7 days, i clicked put my credit card on it. and then by my surprise i was charged 55 dollars, i went to the justanswer chat immediately and called and ask for refund and was declined. it explained was misleading, and not intended as i just wanted the trial. Refund was declined all the times, tried 4 times with different persons

i want my 55 dollars refund

thanks

I was not only overcharged by this business for a fee on their website, which was also an incredibly deceptive and awful marketing scheme. Their online chat says that you pay a $1 fee plus a $55 membership fee, which is still under $60. When you pay on their regular online page for legal advice, it is $5 plus a $45 membership fee. Somehow I was charged a $60 membership fee PLUS the $5, which is not stated anywhere. In addition, the answer to my question was generic, not helpful, and quite literally reiterated what I was told by my apartment complex regarding how to handle the situation that I was dealing with. The website says specifically that you are entitled to a refund if you are not satisfied with the answer from the lawyer, and yet I am still not being offered a refund. Their website is deceptive and they are not following through with the exact information that they note on their website.