JustAnswer

I click on link offering a trial of 5 dollars for 7 days, i clicked put my credit card on it. and then by my surprise i was charged 55 dollars, i went to the justanswer chat immediately and called and ask for refund and was declined. it explained was misleading, and not intended as i just wanted the trial. Refund was declined all the times, tried 4 times with different persons

i want my 55 dollars refund

thanks

I was not only overcharged by this business for a fee on their website, which was also an incredibly deceptive and awful marketing scheme. Their online chat says that you pay a $1 fee plus a $55 membership fee, which is still under $60. When you pay on their regular online page for legal advice, it is $5 plus a $45 membership fee. Somehow I was charged a $60 membership fee PLUS the $5, which is not stated anywhere. In addition, the answer to my question was generic, not helpful, and quite literally reiterated what I was told by my apartment complex regarding how to handle the situation that I was dealing with. The website says specifically that you are entitled to a refund if you are not satisfied with the answer from the lawyer, and yet I am still not being offered a refund. Their website is deceptive and they are not following through with the exact information that they note on their website.

I used the chatbot to initiate a conversation and was told when I clicked on the link it would cost to connect with a lawyer. I entered my credit card information and received notification I was charged for a full membership.

As soon as I lawyer connected into the chat I mentioned I was just charged unexpectedly and they let me know I could resolve with customer service. I contacted customer service during the conversation via another chat and was informed a refund was not possible as I had agreed to the membership. I then tried to reach their customer support via email and was told that I could not receive a refund because I had already talked to the lawyer.

I would please like a refund for the membership I did not consent to, and to then pay the agreed upon .

We have resolved this by dealing directly with one another. Thanks for your help, though.

>We have resolved this by dealing directly with one another. Thanks for your help, though.
I never heard of JustAnswer before and now I find this charge to my debit card:

Pending as of Nov 2 2023:

POS Debit - Visa Check Card 0853 - JUSTANSWER [protected] CAUS POS -$40.00

What is it?

I was absolutely scammed out of $46 . I put my payment information in and my name to be charged $5 to ask one question no where in any of that did I see a terms and conditions that said they were signing me up for a membership , and believe me I inspected all aspects of everything I type and read on the site . When contacting customer service I was service with automated responses and refusals to refund me even though I realized just after I asked a question they had charged me and canceled out the membership they had signed me up for . I would like a full refund for the $46 I was charged . This is so disappointing as I’ve used this site before with no issues .

Twice in the month of September and October, you have wrongfully surcharged my Visa Debit card # [protected] the amount of $110 US without my consent ie. two separate transactions of USD 55.00.

I would be grateful if you cancel these two transactions and refund my money.

I was trying to get a refund from Macfee and i thought I was on there site. during the chat I informed the girl that I was looking for a refund from Macfee and she said no problem, she asked for my credit card info, which I gave her and then she said I'll connect you woth a computer tech, I said that's not what I want. Then I realized that I was on the wrong site. When I gave her my credit card info I thought it was for my refund. I disconnected and later i noticed that I had been charged $68.00 and now I want my money back please.

Charles Dunsmore

10-26-23

I used just answer once for at TV problem. Which answered my question about a month ago. Today, I was charged another $55.00 on my credit card!

I contacted your people and found out I was enrolled in a membership with them, which I canceled right away and requested a refund, which I was told it is not refundable! Now I'm pissed! I did not knowingly sign up for a membership. I see you have tons of complaints about this on the internet.

It's a bad/sneaky way to do business! Shame on you!

I want a refund and no further billings from you right away to the same credit card that I used with you.

I will never recommend or use your company ever again!

If this is not resolved promptly, I will contact my lawyer about it.

Ray Bolte

Rapid Electronics

518 West Northern Ave.

Pueblo, CO 81004

[protected]

[protected]@aol.com

I'm looking for legal advice online. Here is the page that may have a answer yes? Oh. Two dollars from my credit card... mmm Ok. What's Two buck, eh? Whoa, a notification said $2 then another for $86. Wait. Can I ask a law question first? Wait. Do I even want to now?

I've changed my mind. This was as dumb as any dumb idea I've had for $2!

Please refund the overmount. Keep the two bucks for my dumb curiosity.

No. I do not want a legal answer. I'll simply ask the lawyer I do have for more of their time.

On I believe it was September 25,2023, I was trying to cancel my Disney+ and was having trouble getting Disney+ to cancel my subscription. I asked Google how I could get Disney+ to cancel my subscription and happened onto JustAnswer. I asked them the question and apparently filled out my info. I think it cost $1. They really didn’t help me and I didn’t think any more about it until last night when I looked at my credit card purchases. I had been charged $46 for two months by JustAnswer. I called them and they said it was in the agreement I signed up for and it was non refundable. What a scam. Do I have any rights as a consumer? Can I get my money back for those 2 months?

On Trust Pilot there are around a hundred of these experiences, but JustAnswer never clarified this issue on the page where customers are paying their '€ 1,-'. That is malignant.

Today I thought I was going to pay € 1,- to get a question answered but, hidden on that page, I agreed to pay € 45,- a month for a subscription (OrderID [protected]-966). That was very unclear and, no doubt, intentional. I stopped the subscription, but I will not get a refund. Seeing the number of protests, JustAnswer has a reliability issue and it is unjust to refer to all these deceived clients as just being sloppy.

i paid £5 to speak to someone, THERE WAS NO WHERE TO SUGGEST i would be billed £50 after this. i cannot get in touch with the company either, i will dispute this as far as possible to get my £50 back. you have set me up for a membership unauthorised. i can’t even get in touch with them to get a refund. this website is a complete scam. i would like a full refund for the money they’ve taken

I had followed justanswer link what Google prompted and an online technician approached me and I wanted to find out if theres an "Aposen" vaccum cleaner service centre in UAE and I was asked to pay $1 inorded for them to provide details on the service centre and after I entered card details on the link they shared, I was charged $28 and $1 at the same moment.

They're tricking their customers and stealing their bank stealers. A big time scammers.

Dont lose your money by attempting to use any service or support from them.

Be aware! Totally Fraud ! Deceptive marketing content !

1. Not authorised billing.

2.Misleading Info.

3. Not real vet and noted can't not be called and do not request for a call (which is totally different from what their ads and web info)

These has been out of line of the industry policy and related law!

4. MOST difficult process to apply for refund!

Customer service would treat you as idiot and wasted your time. you will be sent to so called senior supervisor and they again send to others. And they could BLOCK your message/chat box anytime if they want or when you asked to the key point!

5. Always Error refund information webpage. YOU CAN NOT GET REFUND!