Jack In The Box
reviews and complaints

On this day of Saturday, November 18, 2023 at the Jack In the Box Store 4713. Upon entrance the manager was standing alongside the drive thru cabinet facing the entrance of the door. As I was standing at the counter to make an order I was not acknowledge by the store manager Dora Bonilla, who displayed poor customer service. Once my order was receive and as I proceeded to eat the salad there was a hair tie with hair buried into my salad, which I encountered into my mouth which I am highly upset and dissatisfied with the unsanitary of the food handling of this store. I also noticed the manager Dora Bonilla was preparing and touching food without gloves on. I will no longer be a customer due to the humiliation I have encountered with this store. I will be looking forward to hear back from the cooperate manager due to this situation as soon as possible.

Receipt Number 436

[protected] occurred at 6:44 PM

I went to the store #3863 in Duncanville Texas

Terrible service from taking the order the person kept asking “what else, what else” at the window they advised they don’t have coke- only flavored drinks. Then we had to wait to get our order and when the girl came out with the order, she dropped it on the ground and said nothing. Very disgusted and disappointed. How are these places still hiring ppl like this

I received my DoorDash order the receipt doesn't have the location but does have a #5311 which I hope you can pinpoint a location. I'm scared to eat this burger I received. It is so nasty, old dried out and it even smells funky. I'm being very reserved, I could cuss a lot in explaining this burger. I don't know if your employee doesn't care because it's a Door Dash, But this is unacceptable not only the quality but it was wrong, I asked for no pickles and extra lettuce, but I received extra pickles and no lettuce. The fries are just as nasty. I work in a location with limited access to restaurants and I eat out once a week and this is the [censored] I receive. I hope you can locate the restaurant by that number before someone gets really sick!

On October 26 2023

I got a combo meal from this location located in Ontario ca vineyard and riverside

2458 s vineyard ave . I'm very upset at the fact that after I had that meal my night went down hill , I was having horrible stomach pains all night kept me up missed a day of work due to being up all night throwing up I'm certain I was food poison by the product in that location . The fact employees aren't taking food handling with caution I don't appreciate the how a situation so simple turned in to a horrible event . I had never experience something so horrific I had to go buy medicine in order to help with the stomach aches and vomiting

I ordered my meal through the app on 11/5/2023 at 3:15 AM. The meal cost about $11.33. Once I arrived, I was told that they would only be accepting DoorDash or UberEats at that time…at a 24/7 establishment, which I’ve arrived at an even later time with no problem. My order was refused and money was taken out of my account with no efforts to solve the problem about the order. After asking if there was any way I could get a refund, I was ignored….as well as the other 7 cars behind, who were also told they weren’t taking any orders at the time.

I went to jack in the box @10:23 pm store number 379, I ordered chicken teri bowl combo, they didnt give me my eggroll, so I tried calling no one answered, I work here in riverside and live in redlands, so I returned to the store, the lady that helped me was trying to tell me she put it in the bag, which she did not, she was so nasty with me and disrespectful, I would never go there again, this is not the first time that I had a encounter with employees there that was like this, I really love jack in the box food but I will have to get it somewhere else, because this is very bad customer service, and I refuse to pay my money and get disrespected, my name is Veronica Rhodes Email [protected]@gmail.com

I ordered the munchie meal which included bacon burger, curly fries, and 2 tacos. When I opened the box all I received was a smashed burger. There were no fries or tacos and I was still charged the full price of a munchie meal. This location is in waxahachie tx. The staff was very rude when taking out order and even started off saying “what do you want” with laughing. I doubt our order was even listened to.

I pulled thru the drive thru around 8:10 pm and ordered 2 munchie meals double jacks and wasn’t told till the end of the order that there was no tacos at all and I was substituted tacos with onion rings I accepted the two orders of onion rings for both munchie meals I was told to pay and I did and was told to pull around they’d bring it out to me. Me and my wife waited 10 minutes before I entered the store To see what was taking so long as where I found no workers then a young black male came from a car outside and started to make onion rings and then a large Caucasian female with tattoos emerged from somewhere in the back on her cell phone I was give 2 cold soggy burgers and 2 large onion rings and 2 small sodas for $21.65 which is unacceptable the service was the worst I’ve ever experienced and the food wasn’t complete and cold and was told I couldn’t get a refund before I had any food

I purchased the #11 combo meal around midnight last night in drive thru and asked for non spicy and no cheese on my chicken sandwich. When I got home it was not correct. When I called nobody answered so I brought the order back just now. The man that says he is the manager is being completely rude and uncooperative a d will not replace my order. I'm standing here now with the incorrect order and I need it replaced now. I paid for this food, I need the order made right and given to me now.

My husband and I went to Jack in the box for lunch and we realized we had not gone inside since covid however we would go through the drive through. We ordered and all the tables were dirty. I asked for a wet towel to wipe down our table. I had no problem doing so. An employee was fussing as she walked into the office, I didn’t realize it was the one to come clean my table and I offered to do it. She didn’t seem to want to do it I explained they were all dirty, Her comment to me was perhaps I should stay home and cook! And while we were there she and another employee cleaned tables and she proceeded to spray cleaner on each table in a fashion to be noticed putting chairs in very loudly! We believe she must have been upper management because she wore a button up shirt verses a T-shirt. Thank you for your attention to this matter.