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F'd up customer service
I've been going to this store for years. Mostly, I go in the morning or early afternoon. I never have a problem during those hours, but the evening crew just sucks! I order a lot, the 2 tacos on the app. You don't have an option for onions and tomatoes, just sauce, lettuce and cheese. Please add tomatoes and onions on your customize window. The morning...
Read full review of Jack In The BoxOnline order lost
On July 30, 2023 I placed an online order at 2840 Hwy 365 port arthur texas in the amount of $26.15. When we got there they said they did not have the order and sent us to a different store on Hwy 365. The second store said they did not have the order either. Then it was discovered that ot was ordered at the first store we went to. So back to the 1st store...
no service waiting over 10 min. not even my drink was ready food on floor soda all around on floor
I went in one of your stores odered when I tried to get my soda there was soda all over the floor and no ice so I asked for some ice and fill it with rootbeer also told them about the floor in dinning room and the mng started talking bery rude said I was to dumb to know how fastfood work is and she right I have bever worked fastfood before I asked for my money back would go to next satore for my food she said no not giving me my money back I was just wasting her time so I told her to call cops her mng/. or give me my money back and also the receit so I could have store # and time and date she sait no to quit wasting her time I asked again she said same thing I got mad and knoted over some trys then knew I was to mad to talk anymore so I left as she was still calling me names I'm sure you have camrias in dinning room and service room The store was at 2221 panama ln. bakersfield ca. 93307 don't know her name or her bosses name as she wouldn't give them to me
Drive through closed- multiple times
On June 29th at 430 am i pulled into the parking lot of store # 1525 located at 2141 W. Deer Valley, Phx Az 85029. There was a thing blocking the entrance to the drive through and a paper that said the " the drived through " is closed. I then pulled up and saw 2 people at the back door of the business wide open and one " employee" talking with a guy on a motorcycle who was just parked there. I used to manage a jib and the doors were never tobe open unless a delievery was there.
Then today I pulled in at 440 am the drive through was not blocked and when i placed my order i could barely hear the employee who was talking, i told him i wanted 2 tacos. I "assumed " the business to be opened. I pulled to the drive through window and noticed one employee come in from the dining room area and then another employee came to the window and said they were closed.
Desired outcome: The employee told me they were always closed at 430 am to close out the registers??? When we closed out the registers we used a register from the lobby area- does all JIB close at 430am if so THEY NEED to post a sign.
Drive thru service
June 26, [protected]:40pm It took about a solid 10 mins waiting at drive thru for someone to take my order. Pulled up to window and waited another 10 mins for my order. They forgot about my strawberry shake and when a team member asked another member about it she said she forgot to make and the team member that asked just laughed about it. Fries came out stale and tacos with VERY little meat.
Read full review of Jack In The Box and 2 commentsUltimate cheeseburger combo
10Yatriztareview·1 photo 4 months ago This place needs to update the dining ago Thanks for the awesome review. See you next time. ORDER ONLINE Lynne Bright Local Guide·52 reviews 22 minutes ago NEW Take out | Other | $10–20 This has got to be the worst Jack in the box ever. I mobile ordered a ultimate cheeseburger combo. I get to the store the girl barely...
Unfriendly staff at window
Your staff at the window got my order wrong 2xs, rolled her eyes when I gave her my intended order. Staff acted immature, defensive and rude by her body language, talking over me, speaking in spanish and blaming me to the manager. It took 24mins from start to finish. The staff appeared to be a child/teen/youth and if she wasnt she acted like it. There was a truck in front of me who was asked to park on the side and they were still there when I left which means they were there at least 30min waiting for their food.
Desired outcome: Train this staff to be friendly, not defensive and smile with EVERY CUSTOMER. ESPECIALLY WHEN STAFF GOT THE ORDER WRONG. Also this store was super super slow. Hire more people and retrain the ones you already have.
Cold tacos
I got an order of tacos this morning and these tacos were very cold. This is the third time I got very cold tacos. Something needs to be done about this Jack n the Box on Atlantic Ave. and Martin Luther King Jr. Blvd. in the city of Lynwood, CA. I feel the money I spend there we should get good quality food. My name is Nick Lucero and my address is 11007 Virginia Ave. Lynwood, CA. 90262. My number is [protected]. or [protected] for Miguel Lucero. Thank you.
Desired outcome: A refund in the amount of two orders of tacos. The sourdough jack was fine but the tacos were very cold.
Chicken fajita pita
I ordered a chicken fajita pita and an order of onion rings on the drive thru. The pita is too hard to bite and there are 3 pieces of chicken in it that are old stale and too hard to chew. I discovered the food is inedible when I arrived home. I am ill and needed food to take my medication and unable to go back due to the extreme heat. Things are much to...
Read full review of Jack In The Boxservice and food
steve vaughan 1101 tina st cleburne tx 76031
my wife and i stopped at jack and the box in alaverado tx. i orderd 3 orders of tacos and a double jack when i got home i had a double jack and 3 tacos i was 3 tacos short and the frys were cold.when i called them she could not even speek english and she acted like she did not care i wont be stoping there any more
Desired outcome: i got screwed out of 3 tacos
Ordered food via drive-thru
My name is Merissa Miranda. On 06/11/2023 around 7:30-7:45pm I placed an order via drive-thru and ordered a Teriyaki Chicken Bowl, but the chicken was cold and kind of raw. The rice also tasted horrible and it tasted so bad I couldn't even enjoy it. The Fajita Pita that I ordered didn't have the ingredients that it usually comes with. Not to mention it wa...
Read full review of Jack In The BoxDrive through/inside customer service
I visited Jack in the Box in Santa Clarita, located at 26547 Bouquet Canyon Road, to place my order. As a Jewish person, I do not consume any pork products. I ordered only hash browns and an eggs platter, customized to my preferences. The server named Diana insisted that I personally give her my PIN number for my debit card. I adamantly refused to provide...
Read full review of Jack In The BoxExtremely rude employees
I ordered a “side salad” and David who took my order asked me what kind of chicken. I said no chicken, just a side salad and I looked on the board and David has charged me for a chicken salad w no chicken $8.49. I told him no I just want a side salad and he said that he had to charge me for the chicken salad with no chicken I said but it’s on your menu...
Read full review of Jack In The BoxSafety of drive thru clearance bar
The drive through metal clearance bar located at the Jack In The Box (JIB), 301 Enfrente Rd., Novato, CA 94949, has been bent over, and is lower than the posted 8' 6", for several years. My van height clears 8' 2" and over. This end of this bar is clearly below 8' 2" because it has scratched the top of my van multiple times. As a result, I quit going to...
Order incorrect - refund
Hi, I am emailing because I had a very bad experience at the Jack in the Box location in my area (740 NW Gilman Blvd, Issaquah, WA 98027). I have never emailed with a negative review before, nor have I ever had an experience like this. I ordered the “Grilled Sourdough Swiss Breakfast Sandwich” meal. This came with the sandwich, a hashbrown, and a drink. I...
Read full review of Jack In The BoxMale drive through window clerk
5/30/2023 Approximate Time: 10:30 AM California Time Jack in The Box Young male Hispanic employee working at the drive through window was rude discourteous and unprofessional. This location has a history of making white people just set in line for extended periods before taking their orders. Even though the workers are standing there looking at your...
Read full review of Jack In The BoxDrive thru worker/asst manager
On 05/29/2023 I went to Jack n Box on John T White Rd in Fort Worth Texas in the drive thru and I made my order got to the window and I didn’t get what I order and the Mexican lady tried to argue me down stating that I didn’t order that but I had my order written down on a piece of paper but she act like she didn’t understand n want to see my order so she...
Read full review of Jack In The BoxTaco's with cabbage
I ordered 8 regular tacos at your 1451 De Anza blvd location and they are putting Cabbage instead of lettuce in your tacos! Also order value fries that were luke warm. Worst experience Ever at this location that I've been coming to for years now... They didn't provide a receipt but here is a copy/paste from my credit card- May 17, 2023 JACK IN THE BOX 0490 $9.22
Read full review of Jack In The BoxRude service
I was at the South Post Oak location #391 on [protected] at 6:14pm. When I pulled up to the drive thru I told the guy I wanted a plain Jumbo Jack with cheese only and 4 tacos. He asked me 3 times what I wanted and then asked was it right on the screen. I told him the screen was only showing my that the store was hiring. So he told me the price and I drove...
Read full review of Jack In The BoxRibeye burger
My name is Michelle, I'm writing today because of the new sandwich, there was something missing but I was having a hard time figuring it out, with all the veggies it seemed it still needed more, I asked my husband what was missing? The most important sauce! A1! Is missing, my sandwich was dry, no ketchup, mustard, one small line of mayo, yuck terrible, the meat reminded me of Buffalo when I was in Texas, sauce it up please. Thank you for reading
Desired outcome: Hot juicy
Overview of Jack In The Box complaint handling
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Jack In The Box contacts
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Jack In The Box phone numbers+1 (858) 522-4716+1 (858) 522-4716Click up if you have successfully reached Jack In The Box by calling +1 (858) 522-4716 phone number 0 0 users reported that they have successfully reached Jack In The Box by calling +1 (858) 522-4716 phone number Click up if you have UNsuccessfully reached Jack In The Box by calling +1 (858) 522-4716 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (858) 522-4716 phone number+1 (858) 571-2121+1 (858) 571-2121Click up if you have successfully reached Jack In The Box by calling +1 (858) 571-2121 phone number 4 4 users reported that they have successfully reached Jack In The Box by calling +1 (858) 571-2121 phone number Click up if you have UNsuccessfully reached Jack In The Box by calling +1 (858) 571-2121 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (858) 571-2121 phone number+1 (928) 627-2276+1 (928) 627-2276Click up if you have successfully reached Jack In The Box by calling +1 (928) 627-2276 phone number 0 0 users reported that they have successfully reached Jack In The Box by calling +1 (928) 627-2276 phone number Click up if you have UNsuccessfully reached Jack In The Box by calling +1 (928) 627-2276 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (928) 627-2276 phone number+1 (928) 722-5695+1 (928) 722-5695Click up if you have successfully reached Jack In The Box by calling +1 (928) 722-5695 phone number 0 0 users reported that they have successfully reached Jack In The Box by calling +1 (928) 722-5695 phone number Click up if you have UNsuccessfully reached Jack In The Box by calling +1 (928) 722-5695 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (928) 722-5695 phone number
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Jack In The Box emailsmedia@jackinthebox.com100%Confidence score: 100%Support
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Jack In The Box address9330 Balboa Ave., San Diego, Washington, 92123-1516, United States
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