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Jack In The Box Customer Service Phone, Email, Contacts

Jack In The Box
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1.4 4 Reviews 892 Complaints
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Jack In The Box complaints 892

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11:59 pm EDT
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Jack In The Box food was not properly done

I visit jack in the box as usual. I went throug the drive thru the shift leader took my order.I ORDERED 3 jack spicy chiken sandwich with cheese nd 1 with extra cheese, an ultimate cheese burger, bacon potato wedges with extra bacon, #4 WICH IS A SOUWERDOUGH JACK combo mediem with curly fryes nd sprite, an extra order of curly mediun fryies, an a regular oreo shake my order # was 183. The custermer care wa fine, but time was exceded more than ten min.The team leader gave me a free chocolate shake and told me 2 park in the front.When the girl came 2 give me my order i just checked if everything was there.Once i get home my sowerdough jack didnt have any cheese, only one of my jack spicies had cheese, and the ultimate cheese didnt have cheese.I have been a custumer of Jack in the Box for yaers i know what the hamburger contain.My order came 2 be to almost 33 dollers.I had familly at home even thought my order wasnt correct they were hungry after thier long trip.It was an embarresedment.I steped outside to call the restarount.A young lady answered very nicely and lisened to me, but she couldnt really help me and handed the phone to the shift leader.I explaind my complain once more, He hesitaded.He told me i placed everything in the bag and made sure it was correct. I told him u checked my food befor it was wraped.He rudely answered oviiously.He told me he coulnt do anything and said that he even gave me a shake and im still complaning. I told him i will go and pay it what i want is my food the way it has to be.He said he couldnt help me.It was the rudest conversation i had ever had with a manager i usually dont complain, but i pay for what i want.THis insident happend on may 20, 2009 around 6:45.My name is Maria Mendoza and i would like the general manager to check his reatarount and make sure all the employees make the food the correct way.Jack in the Box has the best hamburger in my opinion but i think insidednt like these will make me and my family to go somewere else

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CoraddoMandolini
Atlanta, US
Jun 09, 2009 4:44 am EDT

Or maybe you can go ### yourself Jason!

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7:29 am EDT
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Jack In The Box awful experience

Like about a week ago I got a shake, as the young man was taking the money from the car in front of my mustang. He was steering and grinning at my girl, he gave change still I noticed he wasn't focusing on his work but on my girl friend. So even as his handing out the order he was still steering at her, as I i am shocked that he has a stupid smurk on his face. I pulled over and talked to the manager and tried to explain the situation but immediately denied his actions, so I asked her so your covering up for him. She denied that to so I walked out furiously out the door and insulted. Description of employee young kid with braces Manager description not completely obese but over weight pony-tail, brown hair attitude Mexican I think with light skin.

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Sacha Barron
, US
May 07, 2009 5:07 pm EDT

sir,
The only conclusion in my humble opinion toward your compliant is a young man admiring your girlfriend during this business exchange. Hm, sounds like you are insecure and jeolous toward any man looking at your girlfriend. This person didn't cheat you out of your money. Perhaps next time, leave your girlfriend in the vehicle in the parking lot and enter to place your order..hm, she might still be waiting in the parking lot ... you sound immature...
mary

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3:50 am EDT
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Cruddy service, absolutely clueless manager, cars piled up in front of and on the sides of the restaurant waiting for their food. I was so disgusted at the long wait, I decided to just leave as they never took my order. Unfortunately, one of their employees had parked his/her car partially blocking the drive thru so I was forced to wait while the fat...

Read full review of Jack In The Box and 9 comments
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4:32 pm EDT
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Jack In The Box wrong order bad service

During my lunch time I decided to go through drive thru at this Jack in The Box and simply ordered an Ultimate Bacon Cheeseburger. I pay at the window and grab my food and when i get to work i see the burger is not only the wrong burger but also has "NO MEAT" in it. Just what kind of joke is this? So i head back to the restaurant and gave my bag back to the girl whom appeared as a shift leader of some sort. I asked her to correct my order and return my money for the inconvenience and for their mistake, "NOT MINE" theirs. She then gave me a new burger and offered fries and a drink which I said "no thank you, the burger will do". As i waited for my cash return, she looked at me in confusion and told me she could only replace one or the other not both. I gave her burger back and asked for my money instead and told her I would rather spend my money elsewhere if the treatment of complaints will be of such manner. Whatever happened to customer service?

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MAC
MAC
Alabama City, US
Mar 21, 2009 5:12 pm EDT
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MAM, , WHY DID U ESPECTC TOO GET BTOTH YOU'RE MONEY & THE HABURGER (( FOR FEREE )) ?!?

THEY'RE MADE AN HONETS MISSTEAK & RETCIFYED IT "" PLUS "" ADITONAL FRECHR FRY'S & DRANAK BUT YOU WE'RE TO FULL OFF YOU'RE SELF TO ACEPT THEY'RE OFER

SHAME ON U MADAM

I DO NAT THNIK JACK & THE BOX WLIL MISS U AS A COSTU8MER

YOU HALF A TERIBLE ATIDUDE

BLESING'S ALL THE SMAE & I HPOE YOU UNEDER STAND WHTA I AM TRYING TOO GET AT & DO NAT TKAE OFENSE FOR NONE IS ITNEDNED

Dr M A CARNARVORO

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12:15 pm EST
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I went to the local jack in the box like I always do (I love jack) I went thru drive thru, I ordered a supreme crossaint with no egg add letuce and tomato. When I got to the window there was a youg man and young lady, the young man kept asking the cooks if the sausage croissant was ready (I hate sausage) when it was ready the young lady handed over to me...

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9:55 am EST
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Jack In The Box rude management

My son went with a friend to Jack in the box and they ordered a drink and curley fries. While they were eating the manager told them to get out of the store and never come back! When my son told me that when he got home, I questioned it because it did not sound right so I asked my son what happened and he said he didn't know. He said that he dropped a fry and bent down to pick it up and the manager started yelling at them to leave and not come back. My son said they had both asked the manager if he could at least tell them why and the manager just kept ignoring them. So I called the Jack and Box to try and find out what happened and I asked for a manager and it sounded like he tossed the phone down and just left it off the hook and no one ever came to the phone. It had been setting off the hook for aprox 15 minutes before my husband and I went down there to see what happened. I thought maybe they were too busy to come to the phone .When we got there, there was only one customerin the store. So we asked him about the incident and he said it was him and he threw them out because my sons friend was coughing in the store. So I told him he threw them out and told them to NEVER come back because he was coughing in the store? And he got real snippy and said "yes" and he also was spitting. I said where was he spitting? And he said, " Well he was coughing and spitting." Well I came to get the Genaral Managers number and store number and he walked off and started ignoring us off. The when we had to tell him again that we wanted information to the General Manager he yelled at us and told You'll get it when HE"S ready, and I said yea like when you just droopped the phone and left me hanging earlier which I did not appreciate. He started yelling, I did not do that I talked to you! I said no you didnt, maybe it was the other parent but it was not me! And he said Yes it was YOU! Then he walks off and disappears, and we waited for probably 5 minutes maybe longer waiting for him to come back with the number. I finally went out to my car to try and get some paper and a pen to write the number down and when I came back in my husband said he told him he called the cops on us. Okay so whatever, I came to get the general Managers number and the guy said heres the number and rudely points to a little pamplet that says a 1-800-Jack number. Then he says " You havent heard the last from me." and so we left and had to drive to Baycliff which is about 7 miles away just to get a number from the Baycliff store because the manager was so rude and uncooperative at the other one. So while I was waiting this morning for the 1800 number to even open, I found all the websites here of reviews. I was shocked at some of these reviews. I also found a corporate website and when I went in to file a complaint with it, it takes you through a form that gives all your private information and then gives you options to show what store it number it was and when you click on it it places the store location and number at the bottom of the complaint and it just redirects your complaint to the management of that store. That really worried me because the manager had already said, this is not the last time you hear from ME." This guy would of had all my information so now I am going to have to try and speak with a Corporate manager. I did speak with my son's friends mother about it later that evening and she said she had called and talked to the manager and the manager told her that they had done NOTHING Wrong but that he told her her son was coughing in the store. So when I got there he had a real attitude... A BAD ONE! Thats not a good thing especially since probably MORE than half of their business comes from kids across the street at the high School.

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Trevor is now a proud father a baby boy
Markham, CA
Apr 20, 2010 11:59 pm EDT
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I don't think the coughing was the issue, I think it was the spitting. If his cough was that bad he should have went to the restroom. Would you want to eat in a place where someone was spitting.

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P
11:22 am EST

Jack In The Box bad food

Ordered (2) tacos. They were falling cold and falling apart and put in the same taco sleeve. Normally there is one taco per sleeve. Needless to say they were not eatable. The location of this jack in the box is:

4403 fannin
Houston, texas 77004
[protected]

The name on the receipt is crystal

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ThisIsM
Meridian, US
Sep 09, 2011 12:45 am EDT

Interesting, they were put in the same sleeve?What employee thought that would be acceptable?

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B
1:36 pm EST

Jack In The Box cold food

i play santa claus at st clair square mall every year for 4 hrs. a day or night and i'm always starving afterwards and stop at jacks no matter what. i always get excellent food& service. your place is where i want to go. i'm not 1 to complain but i don't think i'll go back. fri. nite & sun eve.both times i waited 20-25 min. in line to get my food, which i don't have a problem with--buttttt you guarantee hot food u know not made until u order but both times different orders both were ice cold.the last time 11-9-08 i tried srln steak melt combo with an order of egg rolls(3)got 2 with no napkins or s/s sauce burned my butt-could not eat cold food. like i said i never ever complain my 1st time. guess i'll go to mac's. i hate to think it. that will be 28 times for a big mac bah hum-bug SANTA

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Mike Sargent
San Diego, US
Jan 19, 2014 2:33 pm EST
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We love Jack in the Box breakfast all there food but today my wife and me went for breakfast the bread were old coffee was cold I was going to bring breakfast to my kids but forget after this bad experience no way.

JIB# 3018

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P
1:59 pm EDT

Jack In The Box closure

I recently was returning home when I stopped in a Jack In the Box franchise that I usually stop. It was passed the opening time and I was told they were closed. After talking to a patron he told the new manager was scared to open because of the Louisiana people that may be evacuating from Hurricane Gustav. I waited a while and left hungry. I was not evacuating I was just going home after a Labor Day vacation. When I left I saw all their lazy ### sitting at on of the tables drinking coffee and reading the newspaper. The complaint will probably not go anywhere but I think the idiots need to know that they are hiring lazy ###s that don't do their jobs. By the way, it was after 6 am.

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U
Uthink...?
Apple Valley, US
Mar 22, 2010 7:44 am EDT

TO: ispeakenglish, do you? PERSON WHO KEEPS WRITING RUDE REMARKS!

YOU NEED TO GET A LIFE. THIS IS NOT YOUR PERSONAL WEBSITE TO GO AROUND BASHING PEOPLE FOR YOUR OWN INSECURITIES. YOU SOUND LIKE A VERY HORRIBLE PERSON. ALL YOUR POSTS HAVE BEEN PUTTING PEOPLE DOWN. I DON'T KNOW HOW AN AWEFUL PERSON LIKE YOU COULD SLEEP AT NIGHT.

GROW UP! FIND ANOTHER WEBSITE TO COMPLAIN ON AND I WOULD ADVISE BEFORE YOU GO BASHING PEOPLE EVER AGAIN YOU TAKE A GOOD LOOK IN THE MIRROR OF WHAT IMAGE YOU GIVE PEOPLE ABOUT YOURSELF!

J
J
J_Chou
Bakersfield, US
Apr 04, 2009 6:40 pm EDT

"this is a service, not a privliage"...

I
I
ispeakenglish, do you?
mexico, US
Mar 25, 2009 5:02 am EDT

wow, how about you take YOUR lazy butt home and make some food yourself? this is a service, not a privliage. you really should think about taking some cooking classes, what if these restaurants were closed down for a week or so? you'd die from no food. people like you really are getting too demanding. i would assume they were clocked off waiting for the call from corporate to go home. do you expect them to go cook YOUR food with no pay? i wouldn't. so selfish.

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2:02 am EDT
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This jack in the box notoriously hires illegal aliens. Everyone in cottonwood knows it, and has to make adjustments in their orders. Don't even try going thru the drive thru. You must order in spanish or you will not get your order. I have stood inside and gave my order to the girl they have running the only register and told her, point blank, that I don't...

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9:53 am EDT
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While traveling I fell upon entering a Jack In The Box location. I have received nothing but the run around from the company regarding basic medical expenses. I have to complete medical treatment before they will consider my claim. I do not have the resources to pay for the medical tests that the doctor has ordered. The person handling this matter will not...

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12:00 am EDT
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9/12/07 Stopped at the so.Everett #8307 JIB for a supreme breakfast sandwich. A gal who had been cooking with gloves on, came to the register and waited on customers, handling money with gloves on, then turned and continued handling and serving food with the same gloves. Will not go there again if this is their normal practice.

Read full review of Jack In The Box and 114 comments

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About Jack In The Box

Screenshot Jack In The Box
Jack In The Box is a fast-food restaurant chain known for its diverse menu, including burgers, tacos, fries, and breakfast items. They offer dine-in, drive-thru, and delivery services. The company emphasizes convenience and variety, catering to customers seeking quick meal options at various hours.
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Overview of Jack In The Box complaint handling

Jack In The Box reviews first appeared on Complaints Board on Sep 12, 2007. The latest review Food poisoning was posted on May 7, 2024. The latest complaint attic was resolved on Mar 30, 2015. Jack In The Box has an average consumer rating of 1 stars from 896 reviews. Jack In The Box has resolved 76 complaints.
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  1. Jack In The Box contacts

  2. Jack In The Box phone numbers
    +1 (858) 522-4716
    +1 (858) 522-4716
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    +1 (858) 571-2121
    +1 (858) 571-2121
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    +1 (928) 627-2276
    +1 (928) 627-2276
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    +1 (928) 722-5695
    +1 (928) 722-5695
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  3. Jack In The Box emails
  4. Jack In The Box address
    9330 Balboa Ave., San Diego, Washington, 92123-1516, United States
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