Jack In The Box

I am attempting to take your customer survey but my 14 digit code doesn't work. I have tried online and on the phone.

My husband and I were at your newest store in Louisville. It wasn't crowded and had heard so much about Jack in the Box that we decided to try it. First, we were advised not to order tacos because they had just gotten a large order of 40 tacos. We ordered a wrap and a child's cheeseburger meal.

My question is why your system is not accepting receipt.