Jack In The Box
reviews and complaints

On Oct 20 at 10:00 pm we attempted to place an order. The screen was blank, waited 3 minutes and then drove up to the window. A minute later a woman came out and said it would be 10 minutes before we could place an order due to shift change. We drove around the building and there were two people sitting there. Saw another car drive . After 10 minutes with very difficulty in ordering, the two tacos were disgusting..looked like dog food.

 Ordered @ 11:41 am on 10/21/23



Didn’t receive half my order!

Missing: 2 for $6.00 breakfast croissants - $6.00

Halfsie fries - 3.00

Cheeseburgers (ordered 5, only got 2) - $9.95

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13622 FOOTHILL BLVD

13622 Foothill Blvd, Sylmar, CA 91342

[protected]

Order # [protected]

Ordered @ 11:41 am on 10/21/23

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1 x 6pc Pumpkin Croissant Bites (1 x $5.00) = $5.00

1 x 2 For $6 Breakfast Croissants

1 x Sausage Croissant

(1 x $3.00) = $3.00

1 x Halfsie Fries (1 x $3.00) = $3.00

1 x Chicken Teriyaki Bowl (1 x $6.59) = $6.59

1 x Jumbo Breakfast Platter w/ Sausage (1 x $5.59) = $5.59

5 x Side Salad (5 x $2.29) = $11.45

5 x Cheeseburger (5 x $1.99) = $9.95

5 x Knife

5 x Spoon

10 x Ketchup Packet

SUBTOTAL $47.58

REDEEMED: Welcome to The Jack Pack! - 20% off your first order ($9.52)

DELIVERY CHARGE $7.50

TAX $4.33

TOTAL

$49.89

This morning on 10/21/23 around 10:45. I ordered two Ultimate Breakfast sandwiches. I had not ordered this type of sandwich in years and I thought it was strange that it did not have bacon. The one I had ordered in the past had bacon. We ate the sandwhiches but it still bothered me that I thought the sandwhich should have bacon. I searded on line and the description indicates the sandwhich should include bacon. The other thing about this sandwhich is the egg was on the burnt side. I used to think this was an excellent breakfast sandwhich but was disappointed today. I thought I would let you know.

We try to visit jack in the box several times a month but just get so upset we end up waiting a couple weeks and try again. But, what in the world is going on there? You never know if you are going to get a complete order or part of a order. We wanted to try the monster tacos a few weeks back and were told they had the monster taco but no lettuce. Then the following week no cheese. ? Last night waiting at the drive thru window for our order over 11 minutes. And another thing the speaker system is another story lots of noise and feed back . This store always seems to be short of the correct number of qualified and properly trained employees.

yesterday morning 09/19/2023 I ordered the jumbo breakfast platter from jack in the box in Irving Texas. The pancakes were rock hard. I couldn't even bite into them. Today 09/20/2023, I mistakenly went back. I ordered the bacon buttery jack combo. The road has construction in this area, and it took about 15 minutes longer than it should have for me to get back to my hotel. The bacon on my burger was rock hard. There was no lettuce or tomato. The burger tasted incredibly old. The drink I ordered with my meal was plain iced coffee. Unfortunately, the drink I got was an overly sweet and stale tasting iced coffee.

My wife and I and grandson went to a jack in the box in forest grove oregon the only one in that town we ordered two #10's the menu above the cashers said with cheese that my wife and I always order an item that has cheese. When we got our order I took a bite and realized there was no cheese in the #10's but it said with cheese. I went back to the counter and asked why there was no cheese in our sandwich and the girl behind the counter said its extra you have to ask for it. Why when it says with cheese why do I have to ask for it? This was jack in the box #170 eat in order #491 on 9/12/2023 at 6:24:19 pm the girl was very rude

I have been eating your tacos for the last 60 years, have always been good. I live in Palestine TX now and your store #3819 is very, very skimpy on the meat, some of them have a very small dab if any on them. Can you please contact them and have them correct this problem because they are not worth the price with no meat on them.

Thanks,

Jack Hutchins

[protected]

[protected]@gmail.com

The Jack in the box on wallisville Texas off of I-10 employee told me the Astros giveaway was not running anymore I've had three friends that were there today and he told me it was a lie they did not get a free jumbo Jack because he worked all day. When I asked him for his name he just informed me to drive up to the window so I did. It was a young black male with tattoos all over him and he told me I will call somebody two seconds on the phone he says no we're not doing that anymore. Well my family pitches for the Astros and I checked the Jack in the box website and y'all are still doing the giveaway.