The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Alamo Rent A Car Complaints & Reviews

Alamo Rent A Car / Rental Bill

St
stephen fogel on Jul 11, 2018

I recently rented a vehicle from the Tampa airport. The rate was 20 dollars per day plus tax. I was a day and a half late on returning the vehicle so I called to let them know. They informed me my total would go from 92 dollars for the 3 days to 535 dollars for the 4.5 days. I spoke to a...

Alamo Rent A Car / vehicle condition

Cs
cstar0619 on Jul 4, 2018

I rented a 15 passenger van from mco the airport in orlando fl. I rented from june 26 to july 3rd 2018. My claim #30165063 was provided by a customer service rep by the name of latice. I called her on the third dayto advise that while I was driving I some how shifted the mat and out run...

Alamo Rent A Car / price gouging

Ka
KathiRuth on Jul 3, 2018

My husband and I rented a car in Seattle, WA, for 10 days. (6/16/ - 6/26/18) The basic charges are understandable, but I have to agree with another disappointed customer that the "additional driver" fee (totaling $109.90 for our 10 days) is ridiculous. And whatever is a "customer facility...

Alamo Rent A Car / first-time car rental - confirmation number - 1258619443

Cg
CGarner on Jun 27, 2018

My family and I made plans to go on vacation in June 2018, and determined we needed to rent a vehicle large enough to accommodate 8-passengers. The decision was made to rent an 8-passenger premium vehicle from Alamo. I made the vehicle reservation on 23 Feb 2018, and received a couple of...

Alamo Rent A Car / rear tires issue refund requested (worst service)

Ka
Karthik Sunkara on Jun 27, 2018

I booked the car for 7 days vacation trip, During the drive I noticed the rear tires were having some issue and I need to keep the car at my parents place, take their vehicle and continue for the trip. My entire journey wasn't good. I need to fix the rear tires and then return back the...

Alamo Car Rental / poor customer service

Ru
Runnergrl on Jun 26, 2018

Rented a car on june 21, 2018, through june 25, 2018, through my contract stated the cost at $100.71, I was billed $130.00. I was told that I kept the car 2 hours over. Well, the car was kept 2 hours over because the rental car would not start. We call the roadside service number. I spoke...

Alamo Rent A Car / service

Je
Jessica12gonzalez on Jun 24, 2018

Went to look for a truck rental, the man in the front reading a book was quick to service us. We came from the airport and had already looked online for trucks. The online showed three available and Alamo with the best fare was the choice we made. Normally we go to another rental because...

Alamo Rent A Car / second driver charges are unfair and not communicated at time of reservation!!

Mo
Molokai Mule on Jun 21, 2018

We had a very specific reservation number 1400757223 for a rental from May 16, 2018, to June 5, 2018, out of the Logan Airport car rental facility. When we went to pick up our car rental we were informed at that time by the agent that there would be a daily fee of $10.99 for adding my wife...

Alamo Rent A Car / charges on collection

Pe
Peter Rainford-Read on Jun 18, 2018

Ra 543232878. bil 0 Rental 15 june 2018 11:35 am San francisco intl arpt Return 17 june 2018 12:30pm Las vegas intl arpt Peter rainford - read Vehicle #jp575204 Model rogue Travel charges Rap 3 days 6:99 $20:97 Fso 1 rental $60:70 Above is copy of my receipt following car hire. I don't know...

[Resolved] Alamo Rent A Car / defect gps

Jo
Jonna Ingerdahl Bjerre on Jun 6, 2018

We had a car from the 14 to the 24th of May. The car was fine, but the GPS was not. First the speak didn't work, so we had no guidance other than to look at it, and driving the roads in LA and looking at GPS was not easy. Secondly it suddenly stopped and we could not get it alive again...

[Resolved] Alamo Rent A Car / car rental

Is
Isaac Roldan on Jun 5, 2018

I made a reservation on Alamo.com for a full size automatic Nissan Sentra or similar at the Santo Domingo airport for Sunday April 19th, 2018. (Please see reservation below) When I arrived at the Alamo location they informed me they no longer had any full size vehicles available. When I...

Alamo Rent A Car / request refund, company refused to rent vehicle

St
Steve Romkee on May 30, 2018

Hello: On May 22, 2018 at approximately 3:00 pm, I had arrived at the Alamo located at the Detroit Mi. Airport, refer to Confirmation # 1838392591COUNC. Unfortunately I had lost my current California Drivers License; I did have an old California Drivers License with my photo and Driver...

[Resolved] Alamo Rent A Car / car rental/billing

Ar
Arvindpratap on May 30, 2018

Hi, I have been following up with your customer support for more than a month now regarding my refund of double charged rental bill. One was charged on my credit card and other was the check from my insurance provider to alamo directly. I requested to refund amount charged on my credit...

[Resolved] Alamo Rent A Car / car rental

Je
Jehovah Rapha on May 23, 2018

I have always rented my cars from Alamo even when you guys messed up in the past, because people make mistakes, but to have me rent a car and approve it, then nonchalantly turn around, call me up hours before pick up to say you are completely out of cars is absurd. You knew before I...

[Resolved] Alamo Rent A Car / unauthorized credit card charges - daily

Fa
farooqburney on May 1, 2018

I returned the rented vehicle on the due date April 19, 2018 at Sabiha Airport, Istanbul Turkey. Thereafter Alamo- Enterprise is charging my credit card on a daily basis. So far there have been over 7 unauthorized transactions by Alamo. I have tried reaching the office multiple times but...

[Resolved] Alamo Rent A Car / billing - I was advised I could use my cc to rent and do the "hold" then use my debit card to pay the final bill.

1m
1mistercrum on Apr 24, 2018

The counter person told me it wouldn't be a problem to use my CC as the hold card but actually pay with my DC. My CC was actually charged. I called the CS line and was advised it had been taken care of and to wait 24 hours to see the change. 72 hours later, no change and the charge...

[Resolved] Alamo Rent A Car / overcharged on car rental

De
debruddell on Apr 14, 2018

We were quoted a price by Alamo for a car rental. The quote invoice is attached. When we received the car and returned the rental car, we were charged more than they quoted us. I ask two different people at the counter and they said they could not change it, that it was right. I have...

[Resolved] Alamo Rent A Car / unprofessional behavior by a alamo on-site manager at miami international airport

Ma
Mark Hearsh on Apr 9, 2018

On Thursday, April 5th, 2018 at the Alamo Rental Desk inside the Miami International Airport, we were informed that since we presented them with my Driver's License and our Credit Card which was a copy in my wife's name (though we are both on the same account), they could not proceed with...

[Resolved] Alamo Rent A Car / not refunding my money due

Sa
Salmow on Apr 7, 2018

Ref 445857907 I have a receipt showing a $60 refund to be issued at Tampa airport after I returned a car I had several problems with. I was also guaranteed a phone call from the manager and $100 vouchers due to inconvenience. After 2 weeks and still no vouchers or refund in my bank I am...

Alamo Rent A Car / customer service at new orleans airport/kenner, la

Ni
Nicole Rittenhouse on Apr 7, 2018

I am requesting someone from the corporate company to call me directly. Due to the employee being distracted on a personal call while trying to complete my rental agreement I have been charged on 2 credit cards $700 for a $199 rental Alamo is telling me and my credit card company they lost...