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Alamo Rent A Car Customer Care Service

Alamo Rent A Car, LLC

600 Corporate Park Drive
Saint Louis
Missouri
United States - 63105

Customer Support Phone Numbers

Phone:
+1 844 354 6962(Reservations) 0 0
+1 844 357 5138(Customer Service) 4 1
+1 855 533 1197(Alamo Insiders) 0 0
+1 800 651 1223(Customers with Disabilities) 0 0
 

Alamo Rent A Car Complaints & Reviews

Alamo Rent A Car / concern on claim # 11920623

El
Ella Pikalyuk on Jan 15, 2018
I have a serious problem with Alamo Customer Service team during last 20 days. I have an open claim # 11920623 on Alamo Confirmation# 292612207. My Rented Car was scratched on shopping mall parking lot. Partial payment in amount of $273.83 Alamo already received from Liberty Mutual In...

Alamo Rent A Car / obligatory extra charges when pick-up scam

Li
lilirdzg on Jan 13, 2018
In December 2017, my family and I rented a car online from Alamo for a holiday trip to Puerto Vallarta. Online, they had the best prices so we booked a car with them. When we get to the airport counter, they say they are out of cars and that whenever anyone returned one (which btw could be...

Alamo Rent A Car / rental car in ft lauderdale airport

Jo
Joe Santiago on Jan 8, 2018
On 01/02/2018 I rented a 15 passenger van from the Ft Lauderdale airport location. As I am getting ready to leave, the Alamo representative, who is checking my paperwork notices that my rental has an expired tag. She calls a manager to request another vehicle but there were no other 15...

Alamo Rent A Car / alamo rental service. not satisfied

Fe
Fencebuilder_1 on Jan 7, 2018
Long story short. I had to rent a car from BTV airport on 1/5/18 @ 7:25pm because my flight was canceled. I rented the car for roughly $121. I needed to get to Boston to catch a flight there. I turned the car in at approximately 11:45pm on 1/5/18. Once again my flight was canceled. With no...

Alamo Rent A Car / airport shuttle service and quality of rented vehicle

Ro
Roberto Cruz on Jan 3, 2018
1. Airport shuttle - we made reservations noticed that our arrival was dec 31 about 1:30am. The Alamo shuttle passes one time, but fast, never stop in our site. 45 minutes later an Enterprise shuttle stop for third time, and give us a ride to the Alamo parking lot. The Alamo shuttle wa...

Alamo Rent A Car / renting car

Ta
Tanesha boradgiak corlew on Jan 2, 2018
I checked into Charlotte airport had reservations well in advance to rent a vehicle. To go visit family in carolina georgia and Florida and return the vehicle in florida. Even called prior to renting the vehicle to make sure alset. I get in January 1st and no one was at the counter at...

Alamo Rent A Car / car rental at kona hawaii big island

Ja
Jay Majumdar on Dec 31, 2017
I had rented Alamo Car as part of a Costco travel package, and after returning the car, received a zero balance receipt from the rental office. After I returned home, I found to my surprise at a later date that the rental company has charged $300 for lost key. I left the key inside the car...

Alamo Car Rental / driver hinting for tips

Ri
RichTGraham on Dec 31, 2017
On Christmas night, we landed at Chicago O'Hare. It was 5:30pm when we and others waited for our shuttle to take us to the Alamo Car Rental area to retrieve our rental cars. The van drove up with an older driver (around 55-60) and introduced himself as Kenneth to various passengers. Some...

Alamo Rent A Car / big alamo scam

00
007EV on Dec 26, 2017
I rented a 4 door car. When I got outside I was talked into taking a nicer van for free 2 days later the van was broken into and the stereo was stolen. Wires were perfectly cut and no damage around around the base I thought this is very strange. I walked around the hotel parking lot and...

Alamo Rent A Car / customer exit booth agent and eddie manager

Ti
tiffwill on Dec 23, 2017
Let me start by saying I have been renting with Alamo for over a year now and I'm an alamo insider. Today I had the most awful experience with Alamo. As I sit here writing this i'm still upset. I had already reserved my vehicle ahead of time, did my check in online to skip the counter...

Alamo Rent A Car / stolen goods

Mi
Mike Stearns on Dec 9, 2017
I picked up a car on 12/5 from AVL approx 1pm. I dropped a $350 Apple Watch in the parking lot. I realized as soon as i got to my hotel the watch was missing. I have tried to reach them countless times since that day. On Thurs when i returned the car a worker for National/Alamo out back...

[Resolved] Alamo Rent A Car / discount when picking up rented vehicle

Tr
Tresalyn Waller King on Nov 30, 2017
I rented a vehicle at Atlanta airport. When I arrived at the counter I asked the representative if there were any discounts accepted like Auto Club or Costco membership. His response was no and he asked another rep nearby who quickly said I had to do that online before coming to the...

[Resolved] Alamo Rent A Car / rental car

Ba
Banke on Nov 22, 2017
Alamo Houston is absolutely TERRIBLE!!! We waited for over 1 hour for the mini van we requested to rent over a month.We arrived at the rental location at 9:50. It is now 11am and they keep giving excuses. We having been renting cars for awhile. Now with this experience, hearing and reading the...

[Resolved] Alamo Rent A Car / representation of charges

Ch
Charlie Sugden on Nov 20, 2017
Recently I rented a vehicle from Alamo at the Phoenix Airport, confirmation #1830142063. At pickup I decided to purchase the damage waver and I had returned without a fillup, so there were valid extra charged but the price I paid was far, far above what was expected by the web site...

[Resolved] Alamo Rent A Car / damage claim

Fj
Fjorje Tiana Nicolas on Nov 20, 2017
A rental hit my Corolla while trying to merge into my lane, and now Alamo is finding me negligent and responsible for damages. Apparently this was done after investigation. What is funny is they have never contacted me or my insurance agent for my statement. I have pictures of damages that prove the rental driver was at fault. This is unacceptable.

[Resolved] Alamo Rent A Car / car rental - fraud damage claim

Ra
Ravipat Mullijarupongs on Nov 17, 2017
I live in Thailand and traveled to Zurich, Switzerland between 19- 31 October 2017. So I reserved car from ALAMO with fully insurance for using in Switzerland between 19-31 October 2017. This reservation was confirmed by website "easycar.com" and I already paid the rental fee by credit...

[Resolved] Alamo Rent A Car / false damage claims

Jo
john w taylor on Nov 5, 2017
I rented a car at the main airport in San Salvador, El Salvador for 9 days. Upon returning the vehicle with nothing wrong with it I asked to borrow the rest room. When I came out the manager said there were two problems with the car. A large scratch on the back and the antenna broken off...

[Resolved] Alamo Rent A Car / overcharge on a supposed damage to wheel cover

Ro
Robert Baker MD on Oct 29, 2017
This is the frustrating communication I have been having with Locauto: I disagree with the assessment and would like this reviewed. 1. The car had a number of dents and scratches when we picked it up. I am quite sure that we did not damage the car in any way. 2. Have you seen the purported...

[Resolved] Alamo Rent A Car / lost and found

Da
Dane Johnson on Oct 27, 2017
I'm at Cleveland Hopkins Airport location, a week prior I was here with my father visiting Cleveland Clinic for a very serious heart issue. Upon me flying back home I left 2 pairs of shorts in the rental car. I was back 3 days later and rented again from Alamo and asked about my shorts. I...

[Resolved] Alamo Rent A Car / forgot a cellphone in a rented car

Av
Avital Hershkovitz on Oct 27, 2017
We rented a car (Alamo) at Liberty airport (Newark). When returning the car we forgot our new cellphone in the car *Samsung 8", black. We immediately called the company and also filled all necessary documents. The company replied that they did not find the phone and that the car wa...

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