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Alamo Rent A Car Complaints & Reviews

Alamo Rent A Car / fraud charges

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Farusil on Sep 21, 2018

Hello I have been a victim of fraud charges from Alamo rent a car In Spain (bilbao office). I took the car with a reservation from the Bilbao Airport. I did not take any insurance while reserving. The officer handling my car offered me an insurance package which he said will be the best...

Alamo Rent A Car / car rental

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Chris Hinchey on Sep 17, 2018

Hired a vehicle from Alamo in Orlando Florida. The car had a puncture which I was sure if it was slow or not and felt unsafe driving around on it and thought it to be inconvenient to continually pump it up so I phoned your breakdown department who told me to drive to al Alamo to switch it...

Alamo Rent A Car / rent a car

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Romina Lindemann on Sep 13, 2018

Please see the detais for my reservation. When I arrived there, she said the total was 132, 00 dolars cause I was oblied to add the liabily insurance. Ok, I did and was happy with 132, 00. When I give back the car in LAX, they chrge more then doble, + 144, 00 dolar. This is so absurd, how...

Alamo Rent A Car / car hire in anaheim

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Julie bevis on Sep 12, 2018

We are from the uk and planned big trip of a lifetime for our son with the biggest part of it being hiring a mustang for 5 days to go to Vegas through Alamo Anaheim When picking up car we was told was a convertible beetle Please tell me how that is anything like a mustang!!! To say we wa...

Alamo Rent A Car / car rental

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M Filho on Sep 10, 2018

Alamo Damage Claim # 13143478  I have rented a car from Alamo in Sunny Isle Store (18080 Collins Ave, North Miami Beach, FL 33160, USA) for 6 days. The retal was uneventful until the car was being returned. During the returning process Alamo agent claimed that the car had some scratche...

Alamo Rent A Car / roadside assistance

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Another Paula Reed on Sep 5, 2018

We paid a significant amount extra per day on our rental agreement for roadside assistance, after the agent assured us it would take the stress out of any problems that might occur. Today we got a low tyre pressure, and found there is a nail in one tyre. So we called the roadside...

Alamo Rent A Car / cost of returning item left in car.

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Johnny Pysk on Sep 5, 2018

IO left my handicap parking pass in a car i rented from the Almo car rental at the Ottawa Airport (Canada). When I asked them to ship it back they informed me it would cost $43.50 US (to ship from a Canadian address to a Canadian address!). When I asked them why they said "that's the way we...

Alamo Rent A Car / no desk at airport - want deposit back

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JohnDavidson14 on Aug 29, 2018

E voucher no- 3615672 Named driver - John Davidson Car rental provider confirmation no- 1500560371COUNT We arrived at Alicante airport to discover there was absolutely no desk to collect our hire car from. To make matters worse it was out of hours that we landed at the airport. This caused...

Alamo Rent A Car / car rental

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Mld2703 on Aug 20, 2018

I rented a car via Alamo to collect at MIA airport Saturday 18th August. When I arrived at the desk there were only 2 staff working and a queue of about 12 people, admittedly it was 2 am so I understood the low staffing. However in the 20 minutes I waited in line only one person was processed. I...

Alamo Rent A Car / copenhagen airport alamo car rental

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Felix Murillo on Aug 19, 2018

Rented the below ref. Car from the Airport on 14 August, 2018. This is what I found on the rear seat (a pair of dirty socks). I failed yo check the inside before departing. Puagh! P.S. I am attaching a photo of yhe contract deatails for your reference. I have also attached a photo of...

Alamo Rent A Car / rental car service

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Evangelist Mark Young on Jul 31, 2018

I'm a Alamo insider and have rented many cars from Alamo. Me and my husband receive the worst service this past weekend. My original conformation number was 1601332535. We reach the car rental facility at 2:30 am, and was told due to my rental was at 5:30 am, that I would need to come back...

Alamo Car Rental / car rental, 24 hrs assistance

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Severin555 on Jul 30, 2018

A European family member rented a car from Europe, paid for it. She gets to LAX, Alamo convinces her to pay 30$ per day extra to get a better car. She accepted. She had gotten the 24 hrs assistance if anything goes wrong with car. In Oklahoma, we got a sudden flat tire. We quickly pulled to...

Alamo Rent A Car / additional charges on car rental

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Ken Ludwig on Jul 24, 2018

I rented a car at Vancouver airport on July 19-22, 2018 (RA # 173707973, RES # 1929357803) for an online advertised rate of $75 per day. When I returned the car, I was also billed a "premium location charge" at 17.21% and a "customer facility charge" at $5 per day, for an additional cost...

Alamo Rent A Car / rental car customer service wrong fees provided on extensions

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Marisol Herrera on Jul 21, 2018

I had ato get an extension on a rental with Alamo for a rental that was picked up at the Orlando International Airport. . I called their reservations phone number and spoke with Roschelle to extend from Sunday to Tuesday she said I would have to pay $2.30 to extend until Tuesday. I said I...

Alamo Rent A Car / customer service/ cavalier attitude

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kikip on Jul 19, 2018

Poor Customer Service and Cavalier attitude. On July 12th I booked a reservation for a full-size vehicle to be picked up at El Paso AirPort. While traveling to El Paso my flight was delayed twice. As my flight was the last scheduled flight for that evening and the delays made my arrival...

Alamo Rent A Car / sat nav and mid guidance

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Gavin briddon on Jul 19, 2018

Hi I got a masserati levante at Orlando International Airport and 2 things 1 the guy gave me the key and said its over there with no direction on how to use the car or anything 2. The sat nav which we Had to pay extra for is a complete joke why did it take me 3hours to get to cocoa beach from...

Alamo Rent A Car / theft

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Miss Scorpio on Jul 17, 2018

On Saturday 07/14/18 My brother Martin Stanfield, and his son Martin Stanfield Jr. came to visit me-his sister Angela Green. We started to go with another rental car company. However, after a family member recommending Almo. We chose to go with you! Big mistake. Your employees at the...

Alamo Rent A Car / more expensive vehicle

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Mario solis on Jul 16, 2018

Went to dominican republic had a reservation for fullsize car got to airport waited for an hour and a half for somebody to show up...i was told that there were no full size car and because of one piece of luggage was forced into a big suv...i had no choice didnt know what to do in a...

Alamo Rent A Car / Rental Bill

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stephen fogel on Jul 11, 2018

I recently rented a vehicle from the Tampa airport. The rate was 20 dollars per day plus tax. I was a day and a half late on returning the vehicle so I called to let them know. They informed me my total would go from 92 dollars for the 3 days to 535 dollars for the 4.5 days. I spoke to a...

Alamo Rent A Car / vehicle condition

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cstar0619 on Jul 4, 2018

I rented a 15 passenger van from mco the airport in orlando fl. I rented from june 26 to july 3rd 2018. My claim #30165063 was provided by a customer service rep by the name of latice. I called her on the third dayto advise that while I was driving I some how shifted the mat and out run...