I recently rented a vehicle from the Tampa airport. The rate was 20 dollars per day plus tax. I was a day and a half late on returning the vehicle so I called to let them know. They informed me my total would go from 92 dollars for the 3 days to 535 dollars for the 4.5 days. I spoke to a...
I rented a 15 passenger van from mco the airport in orlando fl. I rented from june 26 to july 3rd 2018. My claim #30165063 was provided by a customer service rep by the name of latice. I called her on the third dayto advise that while I was driving I some how shifted the mat and out run...
My husband and I rented a car in Seattle, WA, for 10 days. (6/16/ - 6/26/18) The basic charges are understandable, but I have to agree with another disappointed customer that the "additional driver" fee (totaling $109.90 for our 10 days) is ridiculous. And whatever is a "customer facility...
My family and I made plans to go on vacation in June 2018, and determined we needed to rent a vehicle large enough to accommodate 8-passengers. The decision was made to rent an 8-passenger premium vehicle from Alamo. I made the vehicle reservation on 23 Feb 2018, and received a couple of...
I booked the car for 7 days vacation trip, During the drive I noticed the rear tires were having some issue and I need to keep the car at my parents place, take their vehicle and continue for the trip. My entire journey wasn't good. I need to fix the rear tires and then return back the...
Rented a car on june 21, 2018, through june 25, 2018, through my contract stated the cost at $100.71, I was billed $130.00. I was told that I kept the car 2 hours over. Well, the car was kept 2 hours over because the rental car would not start. We call the roadside service number. I spoke...
Went to look for a truck rental, the man in the front reading a book was quick to service us. We came from the airport and had already looked online for trucks. The online showed three available and Alamo with the best fare was the choice we made. Normally we go to another rental because...
We had a very specific reservation number 1400757223 for a rental from May 16, 2018, to June 5, 2018, out of the Logan Airport car rental facility. When we went to pick up our car rental we were informed at that time by the agent that there would be a daily fee of $10.99 for adding my wife...
Ra 543232878. bil 0 Rental 15 june 2018 11:35 am San francisco intl arpt Return 17 june 2018 12:30pm Las vegas intl arpt Peter rainford - read Vehicle #jp575204 Model rogue Travel charges Rap 3 days 6:99 $20:97 Fso 1 rental $60:70 Above is copy of my receipt following car hire. I don't know...
We had a car from the 14 to the 24th of May. The car was fine, but the GPS was not. First the speak didn't work, so we had no guidance other than to look at it, and driving the roads in LA and looking at GPS was not easy. Secondly it suddenly stopped and we could not get it alive again...
I made a reservation on Alamo.com for a full size automatic Nissan Sentra or similar at the Santo Domingo airport for Sunday April 19th, 2018. (Please see reservation below) When I arrived at the Alamo location they informed me they no longer had any full size vehicles available. When I...
Hello: On May 22, 2018 at approximately 3:00 pm, I had arrived at the Alamo located at the Detroit Mi. Airport, refer to Confirmation # 1838392591COUNC. Unfortunately I had lost my current California Drivers License; I did have an old California Drivers License with my photo and Driver...
Hi, I have been following up with your customer support for more than a month now regarding my refund of double charged rental bill. One was charged on my credit card and other was the check from my insurance provider to alamo directly. I requested to refund amount charged on my credit...
I have always rented my cars from Alamo even when you guys messed up in the past, because people make mistakes, but to have me rent a car and approve it, then nonchalantly turn around, call me up hours before pick up to say you are completely out of cars is absurd. You knew before I...
I returned the rented vehicle on the due date April 19, 2018 at Sabiha Airport, Istanbul Turkey. Thereafter Alamo- Enterprise is charging my credit card on a daily basis. So far there have been over 7 unauthorized transactions by Alamo. I have tried reaching the office multiple times but...
The counter person told me it wouldn't be a problem to use my CC as the hold card but actually pay with my DC. My CC was actually charged. I called the CS line and was advised it had been taken care of and to wait 24 hours to see the change. 72 hours later, no change and the charge...
We were quoted a price by Alamo for a car rental. The quote invoice is attached. When we received the car and returned the rental car, we were charged more than they quoted us. I ask two different people at the counter and they said they could not change it, that it was right. I have...
On Thursday, April 5th, 2018 at the Alamo Rental Desk inside the Miami International Airport, we were informed that since we presented them with my Driver's License and our Credit Card which was a copy in my wife's name (though we are both on the same account), they could not proceed with...
Ref 445857907 I have a receipt showing a $60 refund to be issued at Tampa airport after I returned a car I had several problems with. I was also guaranteed a phone call from the manager and $100 vouchers due to inconvenience. After 2 weeks and still no vouchers or refund in my bank I am...
I am requesting someone from the corporate company to call me directly. Due to the employee being distracted on a personal call while trying to complete my rental agreement I have been charged on 2 credit cards $700 for a $199 rental Alamo is telling me and my credit card company they lost...
