Alamo Rent A Car
Reviews and Complaints

What a difference Alamo made on our recent Pittsburgh trip. On previous visits we waited in line that added 30-45 minutes to leaving the airport. This trip was radically different. No wait, super easy paperwork and efficient instructions for pickup from the garage without having to look and wait for help.
The car and price was great and drop off superb. We'll be back!

I have filed a report with the office of Ken Paxton, the TX Attorney General as well as the TX Division of Insurance: Fraud Bureau (FRAUD REPORT ID: [protected]).

Alamo is making a blatantly fraudulent attempt to pass off preexisting damage from a hailstorm on an unexperienced new renter.

The car had pre-existing hail damage (likely from the recent baseball/grapefruit sized hail storm on April 9th).

Friday April 26, 2024 I drove it approximately 50 miles away to Marble Falls, TX, parked it and drove it 50 miles back on Sunday.

It didn't hail at any time anywhere in the vicinity of this location nor the airport location on April 26, 27, or 28.

It's IMPOSSIBLE the hail damage is from the weekend I had it.

The worker checking me in even admitted they just received the car from another location and hadn't had a chance to get their records updated on the car's condition. No explanation was provided for why I was not given a form the day I rented it to record the damage before leaving. He was more than happy to record it when I returned, of course.

Being a new renter, I didn't know such a form existed and simply returned the car in the same condition it was given to me, as is my responsibility.

I received it with dents from hail and thus, I returned it with those same dents from hail. Alamo is purposely attempting to bill the wrong person with ZERO regard for sorting this out legitimately.

I received the damage claim email early Monday morning, hours before I even got the finalized rental receipt from Alamo.

The employee checking me in said the office would review past rental records and video evidence and get back to me if needed. If they didn't call me, all is good.

They did not call me. I have tried repeatedly to call them. No answer. Yet here I have a claim filed for nearly 5k in damage within a few hours of returning it which tells me no such research was done or attempt made to clear this up.

This is FRAUD and I have every intention of exposing it.

On 2/2/24 my credit card was charged $136.73 for a towing charge related to a car rental made on 12/30/23 (rental agreement #[protected]). The vehicle was damaged in a theft attempt and Alamo Damage Recovery Unit filed claim number [protected] with my insurance company. The claim included the sum of $136.73 for vehicle towing and was paid by my insurance company on 2/16/24.

I have contacted Alamo several times to resolve this matter and receive a refund for the double charge with NO SUCCESS.

I just rented a one-way car rental from the Alamo. It was nighttime, and there was no walkthrough in the car before pickup. I did not do the walkthrough to make sure the car had no damages (my mistake). Alamo, at the drop off the next day, found some dings and made me pay for the dent with $1200. I know that I did not do the damage; tried to argue, but it is pointless with this company. I requested a report from a prior rental of the car, but Alamo is not willing to provide that. I became the scapegoat for this one with a loss of $1200.

Damage information related to claim # [protected] with ALAMO

DFW Rental Center

Confirmation #[protected]

Alamo/National car rental. Made 7 different calls to roadside and customer service collectively (2+ hours on the phone) about an unsafe Jeep Gladiator that has a flat spare tire which is hanging precariously close to the ground and banging around under the vehicle when turning corners. It could fall off on the hwy and smash into another vehicle, brilliant! I was told on three occasions that a manager from the rental location would call me about the issue. I was told it was my responsibility to swap out the vehicle because they will not deliver vehicles. Initially they sent me to Enterprise nearby where I was, a mile or so. I went and they didn't have vehicles available and even if they did they have no access to the Alamo system. I was then told that no other locations near me had vehicles. Then I was told I would have to go back to the airport to swap it out. I'm on business so going back to the airport is not feasible and more importantly a huge waste of my time when it's Alamos incompetence that I was given this vehicle in the first place. Needless to say I've been stuck with a risky vehicle and no resolution. I simply want my money back but only a manager at the airport can handle this request and they won't call me back nor can you reach anyone at the airport as nobody picks up when I call the number customer service supplied me to call. Once again having to do their job and call them.

Zero support & Accountability. What a world.

I rented a one-way from Manchester NH to JFK airport NY for 1 day.

Rental agreement number [protected]

The person accepting the return noticed some scratches at the roof and said its due to prior hail damage and since this is not the origin location he will have to report it. I assured that nothing happened during my possession and he also confirmed that all the scratches looks pretty old as the vehicle had more than 50k+ miles on it and there was no hail during that day. He made me sign a yellow incident report slip and also remarked that customer does not agree to the damage. He kept on reassuring me that the damage was not caused during my rental period and he will close it out after talking to the origin location.

I flew out of USA for a month and on return saw a damage report on the mail. It wanted me to fill out the form and send it back within 10 days and if not then that would would mean I am liable for damages. But i was out of the country.

I am so frustrated about this whole thing. This to be closed asap.

This is a story about how your Sevilla, Spain Airport rental center cost an American citizen and US Veteran roughly $1100 and was then further poorly treated by your staff here statestide on 6 Oct. 

The dispute was filed on 6 October and I have not heard anything back. This is the email address a customer service rep at Alamo provided, which I thought strange, but an identical complaint has been filed on the Alamo website. 

The dispute and my request is summarized as follows, with supporting documentation on the word document I attached.

After booking reference # [protected] through AMEX travel, I arrived at the Sevilla airport roughly 2 hours after by pickup time due to a late flight. The SVQ Alamo agent told me because I was 1 hour late than my scheduled time, my reservation was cancelled and my vehicle given away. Staring at a lot full of vehicles, I asked how this could be and showed that on my confirmation email there was no such stipulation. He did not budge and said my car was gone. This went on for some 10 minutes. I insisted that after travelling over 18 hours to get to my destination, if I had known I would be helpless if I was 1 hour late, I would have absolutely made note of that and taken measures. And again, there was no such note of this late policy in my reservation. I then asked if I could rent another car. He said there were no cars available. In short, he was rude, unhelpful and I would say uninformed. 

I then had to go to each of the remaining rental car agencies to see if they had any available vehicles. Finally, on my 4th attempt, I was able to secure a vehicle with Avis for $1471.52 for the exact equivalent reservation. I informed AMEX travel immediately. They opened a case with you on my behalf, but the verdict was I would have to take this up with you. 

After returning to the states, I called your customer service # and spoke with a gentleman who was less than helpful. He insisted that the only way to handle this was to kick the case to the local office in Sevilla. As I tried to inquire further, he no joke hung up on me after saying "thanks for calling Alamo" in the middle of my question. 

I then attempted talking through the online chat feature. As you'll see in my attachment, this person also cut me off and disconnected the chat before answering one of my questions. 

Instead of the $317.78 that I was going to pay you, I had to pay $1471.52 to rent the literal last remaining vehicle at the airport. I have had 3 of your employee mistreat an American at a foreign location and a veteran at home. 

I have been more than patient. I have provided you every bit of proof possible. 

My request is simple. Make me whole by extending either $1100 in cash to me via direct deposit or check, or grant me $1100 in Alamo credit that will does not expire ever. 

I hope to hear from you soon. 

Matthew McCants

[protected] 

[protected]@gmail.com

Dear Madame or Sir

date : Sept 2nd 3.00PM

location : Gila Bend AZ

contract N° : [protected]

After picking up the car 30th of August at Phoenix Sky habor, we started our Holidays as well.

Saterday September 2nd, I needed to refuel the car; so I stopped at Gila Bend Chevron gas station to fill it. Then, I can't open the fuel flap which seemed to be blocked. I asked people at the gas station for a help and as they can't decided to call assistance. The first contact was very coll and the employee said me :

"no worries, I send you a tow and a taxi to bring you back to Sky Harbor"

At this moment, I wasn't worried regarding the answer of assistance.

After 3 hours waiting, the tow arrived; asked him if I can go with him in the truck and said me "no". So I called a second time assistance, and another employee assured me of the arrival of a cab.

So any worry, the tow truck picked up the car and brought it back to Sky Harbor PHOENIX.

It was 6:00PM and I wait for the taxi/uber... but nothing arrived. Seeing nothing coming From 7:00PM to 11:00 I called 13 times your assistance... some tried to help without feed back, some hang up voluntary and some confirmed that a taxi was coming!

I gave my phone number (they don't want), phone number of the gas station (don't want) adress ... So I can't understand in 2023 that it was not possible to send a car at a precise adress! And when I said to one of them "I don't feel safe because of the night" I got a lunar answer "call the police!"

At 11:00PM, with my partner, we decided to find a hotel at Gila Bend for the night = 1.3 miles by feet with luggages in the dark

Sunday morning from 7:00AM to 9:00AM called 3 more times your assistance

with each time the same speech. We tried to take a shuttle, but office of shuttle was closed (sunday)

At the end, we get lucky because the receptionist of the hotel told our story to her manager who by chance was there, and SHE proposed us to drive us back to Sky Harbor Phoenix with her car!

Arrived at Sky Harbor your Customer Service Deck was emphasize when I explained the story for the 19th time and can change the car and she proposed us a discount on the initial price, which was a minimum regarding our situation which has been very stressful.

I can resume my story like this, for a single technical issue: fuel flap blocked

1- you take better care of your cars than your customers : 3 hours for a tow truck, never seen the bumper of a taxi after 18 hours waiting.

2- it's unbelievable you let your customer in the middle of nowhere, and that you NEVER call me back = you can verify, I called you 19 times, had 19 different people on line. Some of them are liers and it's unacceptable!

3- I think that I do have to call the police and regarding our situation, probably will have a taxi in 30 minutes!

4- we loosed 1 day of costly vacation for us, paid 125$ for an hôtel we don't want to go, paid 100$ to the good Madam who drove us back.

5- And finally, I'm pretty sure if I was an american guy, you'd already have a complaint in court for leaving people on the side of the road. I'm wondering today...

I really I don't wish you to find yourself one day in this situation in France with people who don't understand you well and who leave you to fend for yourself.

Hope that I will receive (as a minimum) a concreet answer to this complaint I made a copy. If not, i will send it to your headquarters ; I work for an american company and it will be easy to get the good adress for.

Regards

LAURENT KOENIG

275 CHEMIN DES ROARDS

84830 SERIGNAN DU COMTAT

FRANCE

+33 6 [protected]

laurent.[protected]@aliceadsl.fr

Had confirmed reservation in Seattle with my Visa debit card. When we got downtown to pick up our car. I was told they would not accept my Visa debit card. My confirmation was sent to me with that card number used for the reservation. They did not care that we could not rent the car with card and we were stranded in downtown Seattle on a Sunday. Horrible customer service and they never told me about their policy.

Hi, we rent a car with Alamo at Denver airport in july. We took all the insurance needed for a long trip. We had a break down in Yellowstone National Park with the car. There was no network so that it was impossible to use our phone to contact Alamo assistance. The Rangers told that they had to call their tow truck for a recovery. It appeared that we needed a jump start. We had to pay about 105 dollars with our credit card. We report traight away to Alamo via the number provided. It consisted in sending a text message. We did it twice and nobody answered. We had to report this incident to someone at the drop off at the airport. His name is Tyree Mayfield, phone number [protected]. We gave him the document showing that we paid this amount. He said that he send it to your back office for the refund. So far, we did have anything back. We still expect the refund from Alamo. We travel very often in the US and had been a solid client of Alamo. Thank your for considering this email.

Reservation number : #[protected] , Cyrille RENE

In short, do not trust the fact that so many of these Alamo complaints are marked as "resolved." I put in a complaint regarding Alamo on July 24, 2023. On July 29, Alamo asked for more information via email. I complied. By August 7 I received the following email from the Complaints Board:

"As we have not received a response from you after the company's response to your complaint, we are assuming that the complaint is no longer relevant, or you're no longer interested in it. We regret to inform you that the complaint has now been marked as 'resolved'."

I clearly missed a step somewhere along the process. How was I to inform the Complaints Board that I sent Alamo the requested information and haven't received a resolution?

As of this date, I still do not have a resolution to this issue with Alamo. I have inquired twice with the company to find out the status of the complaint. Each time, I get a response that says we're working on it.

Bottom line, Alamo knows if they drag out the process, the Complaints Board will automatically show the issue is resolved to the customers satisfaction.

I had Rental Agreement [protected] from Tampa Airport, fully paid and prepaid gasoline. When I returned the auto it had between half and three quarters full.

A few days later I got a invoice for $11.98 for gasoline. I phoned alamo and explained and the lady issued me a credit for the full amount.

I emailed your collection company with copies of everything I had, and explained the issue should be completed.

This week I got another nasty letter implying I would be sent to collections. I value my credit score and I paid it, because $11.98 is not worth the fight.

However I will never use Alamo, Enterprise or National again. I'm not a big traveler, but I usually go one trip to England or Florida and I will be retiring soon and who knows. I also always get your insurance and gas option.

I have tried to send my paperwork, but you won't allow a PDF file. I will be glad to get them to you. The credit is on invoice [protected]

Just wanted to let you know, I'm upset.

Thanks

Steve Cox

Overcharging/inconsistencies.. Charging for 3 days instead of 2. Car was reserved for 11 am, was returned at 11:00 am on Sept 3... please find attached copies of contract, Check in and out, Mr. Hernandez was charged Mexican Pesos 3669.63... charges should have been much lower based on advertising and 2 days. please respond to [protected]@gmail.com... I am also writing several emails to CEO with copies to [protected]@alamo.com and Mexico office

We reserved an economy car #C424969212 from the Savannah airport only to get a pick up truck. The seats were extremely stained/smelled of cigarette smoke/film on the inside of the windows. Once I was driving no windshield washer fluid and the electric side windows not working. I called and was given a ref # [protected] as we were asking for a different car. No call back called tthe next day no call back. On the 3rd day I got a hold of someone at the Savannah airport. She said to go to the Hilton Head airport to exchange the car. When we got there I was told no and that the Savanahah airport lies all the time. I received an email from Ragan Schaff who said he would bring me a car only to get 3 more emails saying no he was off go back to the airport. I did not have time to go back to the airport . I requested a full refund and only got $130.18 now was charged $12.13. Don't know what this charge is as the truck had a full tank of gas. I am demanding a full refund. I will also be reporting this

I made a rental agreement to pick up car at Buffalo airport at 11 pm 8/25 to drive to Rochester with family. Upon arriving the manager stated she gave my car to someone else . She offered no solution or explanation why but that these thing happen . As a result family had to get Uber to location and try to rent next day . Totally poor customer appreciation and put us at risk finding alternative transportation . Thx. Fred

Horrible service and pathetic people working there… we were charged for additional driver even without our request… they stopped us at gate while taking the car and we again told them we did not need additional driver.. We got kids in car.. The employee kept us waiting for 1 hour just to remove that charge and fix the invoice.. And again after returning from our trip.. They sent us invoice for due payments for additional driver..! What kind of employee they have.. Who doesn’t understand their work system and harassing people..! It was very very bad experience.