I rented a Nissan Murano from the Austin Bergstrom International Airport Alamo location December 31st, 2020. The Alamo booth in the garage was not illuminated, so I went to the Enterprise booth. The man there said to take any of 3 SUVs. I inspected the three vehicles, noted minor paint scratches consistent with normal wear and tear, and left. I told the attendant about what I saw, but he said that there would be "no problem". I drove home, parked the car overnight in the driveway, then I drove without incident to Raliegh-Durham International Airport over two days and dropped off the car 1/2/21. The Alamo attendant at RDU Airport questioned me about a scratch on the back right quarter panel, to which I explained the damage was unchanged since I picked up the car. Several days later I received a voicemail from Alamo Recovery Unit regarding the damage. When I returned the call, the agent responsible for the claim was not available, so I left my contact information and explained I had a photo of the scratch showing the damage in question. A week later I received a letter stating the damage was under investigation. Then I received a letter detailing the damage to the vehicle included scratches all over the car! Not only is Alamo falsely claiming I scratched the paint on the right quarter panel, but that I created damage all over the vehicle. I fiercely deny all such claims and am astounded to be treated so poorly. I am going to request the driver logs for the car. Last, the dote of loss is listed as 12/31, but I picked up the car at near midnight on 12/31...Claim #: [protected]
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