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4.1 390 Reviews

Alamo Rent A Car Complaints Summary

296 Resolved
94 Unresolved
Our verdict: You can expect a very good level of service from Alamo Rent A Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Alamo Rent A Car reviews & complaints 390

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Alamo Rent A Car Towing fee double charge

On 2/2/24 my credit card was charged $136.73 for a towing charge related to a car rental made on 12/30/23 (rental agreement #[protected]). The vehicle was damaged in a theft attempt and Alamo Damage Recovery Unit filed claim number [protected] with my insurance company. The claim included the sum of $136.73 for vehicle towing and was paid by my insurance company on 2/16/24.

I have contacted Alamo several times to resolve this matter and receive a refund for the double charge with NO SUCCESS.

Claimed loss: $136.73

Desired outcome: Refund

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2:41 pm EST
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Alamo Rent A Car found dents at the drop off not caused by me

I just rented a one-way car rental from the Alamo. It was nighttime, and there was no walkthrough in the car before pickup. I did not do the walkthrough to make sure the car had no damages (my mistake). Alamo, at the drop off the next day, found some dings and made me pay for the dent with $1200. I know that I did not do the damage; tried to argue, but it is pointless with this company. I requested a report from a prior rental of the car, but Alamo is not willing to provide that. I became the scapegoat for this one with a loss of $1200.

Damage information related to claim # [protected] with ALAMO

Claimed loss: $1200

Desired outcome: asking to review the prior rental records to see if the dents happen during the rental

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Alamo Rent A Car - Customer & roadside service failures

DFW Rental Center Confirmation #[protected] Alamo/National car rental. Made 7 different calls to roadside and customer service collectively (2+ hours on the phone) about an unsafe Jeep Gladiator that has a flat spare tire which is hanging precariously close to the ground and banging around under the vehicle when turning corners. It could fall off on the...

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Alamo Rent A Car - Car rental 1655489572

After we landed in Atlanta Thanksgiving eve we went to the Alamo counter at the Atlanta airport to pick up the car based on our reservation. At the entrance of the counter an Alamo manager advised us and all other incoming customers that Alamo was closed until Friday as they had no more cars. The manager advised that there was nothing they could do even...

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6:37 pm EST
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Alamo Rent A Car I reserved a car from Enterprise, but billed by Alamo with an outrageous charge

I made reservations with Enterprise rental car who I always rent from, but now found out they are partnered with Alamo and National. I reserved a premium car unlimited mileage 4 daily for est. $55.00/day total $293.14. I met with a Juan who mentioned he was new and he assisted me to rent a car. I did see a dodge charger that I thought was a premium car that would fall under the same agreement and cost, which Juan rattled off two hundred and something dollars coming to three hundred which was about the total of the agreement, so I figured everything was good and just signed electronically. Juan never said that he would need to cancel out my Enterprise agreement in order to get the dodge I thinking, is what happened and I also think there may have been a language barrier or miscommunication because Juan never said anything about an enormous increased charge like 1,300 more! I didn't realize until bringing the car back and looking at my email that I saw an Alamo agreement. I was completely dumb founded to realize this and could not understand what happened if I had a Enterprise agreement #[protected] Alamo agreement #[protected] case #[protected]

Claimed loss: My credit card was charged with $1633.87, which is 1,340.73 more than the original est of $293.14!!!!!

Desired outcome: I would like a response and reimbursed $1340.73

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Alamo Rent A Car - Rental damage

I rented a one-way from Manchester NH to JFK airport NY for 1 day. Rental agreement number [protected] The person accepting the return noticed some scratches at the roof and said its due to prior hail damage and since this is not the origin location he will have to report it. I assured that nothing happened during my possession and he also confirmed that...

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11:33 pm EDT
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Alamo Rent A Car - Rental service denied

This is a story about how your Sevilla, Spain Airport rental center cost an American citizen and US Veteran roughly $1100 and was then further poorly treated by your staff here statestide on 6 Oct.  The dispute was filed on 6 October and I have not heard anything back. This is the email address a customer service rep at Alamo provided, which I thought...

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12:57 pm EDT
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Alamo Rent A Car - Assistance service

Dear Madame or Sir date : Sept 2nd 3.00PM location : Gila Bend AZ contract N° : [protected] After picking up the car 30th of August at Phoenix Sky habor, we started our Holidays as well. Saterday September 2nd, I needed to refuel the car; so I stopped at Gila Bend Chevron gas station to fill it. Then, I can't open the fuel flap which seemed to be...

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8:19 pm EDT
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Alamo Rent A Car Alamo car rental

Had confirmed reservation in Seattle with my Visa debit card. When we got downtown to pick up our car. I was told they would not accept my Visa debit card. My confirmation was sent to me with that card number used for the reservation. They did not care that we could not rent the car with card and we were stranded in downtown Seattle on a Sunday. Horrible customer service and they never told me about their policy.

Desired outcome: I want this policy changed and payment for my extra expenses involved with Uber and another rental car

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11:36 am EDT
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Alamo Rent A Car No refund after breakdown

Hi, we rent a car with Alamo at Denver airport in july. We took all the insurance needed for a long trip. We had a break down in Yellowstone National Park with the car. There was no network so that it was impossible to use our phone to contact Alamo assistance. The Rangers told that they had to call their tow truck for a recovery. It appeared that we needed a jump start. We had to pay about 105 dollars with our credit card. We report traight away to Alamo via the number provided. It consisted in sending a text message. We did it twice and nobody answered. We had to report this incident to someone at the drop off at the airport. His name is Tyree Mayfield, phone number [protected]. We gave him the document showing that we paid this amount. He said that he send it to your back office for the refund. So far, we did have anything back. We still expect the refund from Alamo. We travel very often in the US and had been a solid client of Alamo. Thank your for considering this email.

Reservation number : #[protected] , Cyrille RENE

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Update by Cyrille RENÉ
Oct 09, 2023 12:22 pm EDT

I Still have no news from Alamo, it's just like when i send a text to say "i had a problem with the car" no news from Alamo then neither... my next message will be on the report on google alamo website

Update by Cyrille RENÉ
Oct 08, 2023 1:03 am EDT

My complaint has been marked as resolved. But i did't have any news from Alamo. What is it so long ?

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9:49 am EDT
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Alamo Rent A Car It would be great if Alamo accepts my dispute request and clear all the dues if any.

I reserved a car from Alamo for the night of Aug 25, 2023. I have travelled from Orlando, FL to Jacksonville, FL, which is roughly a 140-mile drive. I picked up the car around 10PM at Orlando International Airport and I drove directly home. I made no stops along the way. I arrived home (with NO INCIDENT) shortly after 12. I have returned the car on 27th around 11AM at Jacksonville airport as I have booked for the same (Pickup at Orlando and return at Jacksonville). The car sat at my apartment from the time I arrived home until I got back in it at 11AM to return it, I parked my car in one of the spaces indicating that it was for Alamo drop-offs. And a lady had reviewed the car by walking around and opened all the doors including the trunk. She did not report any damage and she had given the clearance.

While she handed over me to the final billing booth, she mentioned "car returned with out any damage, fuel full and no personal items.". The billing team has finalized my billing and I have requested to change the credit card which I have given at the pickup. They changed it and billed to my new card. Until now everything is smooth.

Fast forward to Thursday, 08/31/2023 (4 DAYS LATER TO BE EXACT) where an agent from Alamo's "Damage Recovery Unit" contacted me to through email that there was a damage to the car I rented. Immediately I have replied to the same email and made it clear that I had no accident in the vehicle to my knowledge, I never hit anybody/anything and nothing/nobody had hit me!. Also asked what was damage and further details. No reply from Damage control team for more than 13 days and today on 09/13/2023, they sent an email with PDF attached that I need to pay ~$600. I was surprised and by the photos, I can see that it is not a small mark or something to hide even. It is a clear visible mark even if you see it from far. I have checked the vehicle and Alamo representative checked the vehicle even and reported none. Called service center which they mentioned in the document and an agent who explained to me (quite curtly). She then said that there was damage to the boot. I told her that I did not hit anything/drive over anything. She said the investigation claim could take 2-3 wks.

Unfortunately I did not take any pictures of the vehicle upon acquiring it and while returning it, I just thought it would be a fairly straight easy drive coming home. I also didn't take insurance on the vehicle as I have my own insurance. In my case, I DID NOT HAVE ANY INCIDENT IN THAT CAR. This whole situation is incredibly shady. That's all I can say.

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Update by Adurthi Sridhar
Sep 14, 2023 9:29 am EDT

I am happy to share that Alamo took care of this issue after raising the dispute request. They did the investigation and cleared my claim. Even though it is a bad experience as a customer, still I would like to appreciate Alamo for considering my request and handled it very quickly. Expected 2-3 weeks but they did it over night. Thank you so much once again

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Alamo Rent A Car - Do not trust the "resolved" status of these complaints

In short, do not trust the fact that so many of these Alamo complaints are marked as "resolved." I put in a complaint regarding Alamo on July 24, 2023. On July 29, Alamo asked for more information via email. I complied. By August 7 I received the following email from the Complaints Board: "As we have not received a response from you after the company'...

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Alamo Rent A Car Payment harassment

I had Rental Agreement [protected] from Tampa Airport, fully paid and prepaid gasoline. When I returned the auto it had between half and three quarters full.

A few days later I got a invoice for $11.98 for gasoline. I phoned alamo and explained and the lady issued me a credit for the full amount.

I emailed your collection company with copies of everything I had, and explained the issue should be completed.

This week I got another nasty letter implying I would be sent to collections. I value my credit score and I paid it, because $11.98 is not worth the fight.

However I will never use Alamo, Enterprise or National again. I'm not a big traveler, but I usually go one trip to England or Florida and I will be retiring soon and who knows. I also always get your insurance and gas option.

I have tried to send my paperwork, but you won't allow a PDF file. I will be glad to get them to you. The credit is on invoice [protected]

Just wanted to let you know, I'm upset.

Thanks

Steve Cox

Desired outcome: My $11.98 back at least

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3:33 pm EDT
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Alamo Rent A Car Rental agreement: oax 6582 & reservation: grn-[protected]

Overcharging/inconsistencies.. Charging for 3 days instead of 2. Car was reserved for 11 am, was returned at 11:00 am on Sept 3... please find attached copies of contract, Check in and out, Mr. Hernandez was charged Mexican Pesos 3669.63... charges should have been much lower based on advertising and 2 days. please respond to [protected]@gmail.com... I am also writing several emails to CEO with copies to [protected]@alamo.com and Mexico office

Desired outcome: Please refund difference between what was advertised and what was charged.. Ref to Excel sheet: My calculations for ALAMO

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Alamo Rent A Car - Unsafe vehicle/wrong vehicle

We reserved an economy car #C424969212 from the Savannah airport only to get a pick up truck. The seats were extremely stained/smelled of cigarette smoke/film on the inside of the windows. Once I was driving no windshield washer fluid and the electric side windows not working. I called and was given a ref # [protected] as we were asking for a different car. No...

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Alamo Rent A Car Alamo car rental scam!

Picked up rental car. They didn’t have the economy car I rented and gave me a beat up dodge challenger. Then I Dropped off the rental car that I drove only twice and it passed inspection. Employee said no damage I’m good to go. A month later Alamo filed a claim against me for insane amount of damage. I’m talking ripped and torn up fabric, huge dents inside the trunk, completely broken off trunk latch, metal that is so dented looks like it was hit with a hammer it would need a lot to dent it inside a trunk like that and a huge white scratch. I only had a duffel bag. This is a complete scam and I will not shut up about it

Desired outcome: To stop lying!

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1:06 pm EDT
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Alamo Rent A Car Car promised at 11 pm at Buffalo airport and gave away my rental car with none in inventory

I made a rental agreement to pick up car at Buffalo airport at 11 pm 8/25 to drive to Rochester with family. Upon arriving the manager stated she gave my car to someone else . She offered no solution or explanation why but that these thing happen . As a result family had to get Uber to location and try to rent next day . Totally poor customer appreciation and put us at risk finding alternative transportation . Thx. Fred

Desired outcome: Guaranteed replacement rental and address manager at Buffalo airport for lack of customer awareness and solution

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Alamo Rent A Car Renting a car

Horrible service and pathetic people working there… we were charged for additional driver even without our request… they stopped us at gate while taking the car and we again told them we did not need additional driver.. We got kids in car.. The employee kept us waiting for 1 hour just to remove that charge and fix the invoice.. And again after returning from our trip.. They sent us invoice for due payments for additional driver..! What kind of employee they have.. Who doesn’t understand their work system and harassing people..! It was very very bad experience.

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Alamo Rent A Car Rental car

The bottom line is that Alamo put a car on the road that had issues. When I attempted to call PHX SkyHarbor Alamo I got bumbed to an overseas agent who had no idea how to help me. The best that she could do was to send me roadside assistance... which never came. I then wrote an email to Alamo customer care. It took them a week to respond to my email. By that time my trip had been over by two days.

Desired outcome: PSA

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Alamo Rent A Car Car rental

We rented a car from Alamo Orly Paris Airport from 21st April till 24th April 2023. Numéro du contrat de location 9JGK72

On 22nd April, an engine check alert appeared, and at the same time a notification that the car will stop working after 1000 km. Our car was Peugeot 5008.

We tried to reach customer support by calling and by email the pictures of what we saw, but no one answered us.

On 24th April, we returned the car and explained the situation to a representative called Loubna who called her manager Cynthia. Loubna came back to us with a 238.5 euros refund on our credit card.

The refund did not happen until this moment despite reaching out over 10 times by email since then. This is unacceptable as no one is reachable and the company does not keep it's promises.

Desired outcome: Refund as promised

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Update by Ramy Ishak
Aug 24, 2023 4:51 am EDT

Responding with a message does not mean this is being resolved. I sent an email as requested but nothing happened

Update by Ramy Ishak
Aug 24, 2023 4:50 am EDT

This is not resolved yet.

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Alamo Rent A Car contacts

Phone numbers

+1 (844) 354-6962 +1 (844) 357-5138 More phone numbers

Website

www.alamo.com

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