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Dollar Tree

www.dollartree.com

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Dollar Tree Complaints Page 62 of 149

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J
11:49 am EDT
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Everytime I go to this store it's always the same problem. Poor management! I was there yesterday after 5/10/19. I stood over at the register to buy some balloons as I was told to wait over there. And after about 15 min I asked the other cashier was anyone going to help me to which she finally picks up the phone and calls someone on the intercome and after...

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T
2:36 am EDT

Dollar Tree closing early

This evening 5/10/2019 I had shopped at the Dollar Tree South Zanesville, Ohio (Maysville Pike) to purchase items. When I arrive at home, I realized I needed one additional item, so I quickly returned knowing it was nearing closing time. When I arrived 10 minutes before the closing hour, I approached the door relieved that I had made it on time (as there were still shoppers in the store). When I approached the door, a heavy-set woman rushed to the door, grabbed it and said, "We're closed." I looked at the clock on my cell phone and replied, "But I still have 8-10 minutes before you close at 9:00." She replied, "Well...it's closed by OUR watch", then closed the door. She then turned her back to me and stood holding the door while staring at the people who were checking out. I needed ONE item.

I have nearly 40 years in customer service, both in working in a social service agency and managing salons, and I can tell you that it's common practice to accept the customers who arrive before closing time, even if it's only 5-10 minutes before the hour. I understand that employees want to get home to their families, however, business is business. The manner in which your employee conducted herself in abruptly refusing customers to enter the store before closing time was unprofessional and offensive at its worst, and quite bad for business in the least. If she did it to me, she's likely doing it regularly. How many customers is your business losing or offending?
-Teresa A. Allen 740.221.7123

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N
12:34 pm EDT

Dollar Tree Store manager

Good morning,
Store 739, Rude store manager COLE...
My daughter stopped in your store yesterday to get mother's day cards. Her change should have been 13.72, however the cashier (he was clearly special needs) only gave her 8.72. My daughter called in tears as the store manager was rude to her says he weighed the drawer and it is accurate. He also asked me if I HEARD of technology. That was very rude. I gave my daughter 20.00 for her loss, as it's not the money its the principle. He should have been empowered to make it right, however he said it would require writing up the cashier. I asked for DM or GM's number was denied. Your store manager COLE offered to text her my info yet no call. I left 2 messages on your phone line number 17573215000 and no return call from anyone. As a member of manager, I have a maximum threshold I allow my associates to use to satisfy customers, thus reducing our escalation calls. At the end of day 5.00 will not effect Dollar Tree, but it did effect my daughter, and that is why I am teaching her a lesson. Be kind, he respectful, and advocate for your self. I look forward to hearing back from SOMEONE soon. [protected]. [protected]@yahoo.com
Regards,
Mrs Abron

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May 12, 2019 11:31 pm EDT

When a customer complains about not getting the right change, the manger does a count of how much money is in the register . If that “disabled boy” gave your daughter the wrong change, it would have shown up when he was ending his shift, RESULTING in automatic write up. Corporate sees how much over and under the tolls are, so you bet that manager wrote the guy up, or his [censored] would be on the line. Seems like your daughter should have raised the issue as soon as she got the receipt, so that a manager could have done a count right in front of her. Seems more likely that your daughter was mistaken and made a judgment about someone she thought looked stupid.

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May 12, 2019 11:32 pm EDT
Replying to comment of GURL..r0ckband.last..name

*till

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P
5:57 am EDT

Dollar Tree Rude employee, customer abuse

I was in the dollar Tree on Grand Avenue in Maspeth, New York 11378 on Wednesday, May 8, 2019 midday. There were around 8 people on line and only one register open. There were 2 employees sitting in front of the store. One appeared to be working but the other was sitting talking to her. I approached them and asked if the one sitting could open a register. She replied that there was one register open. I said I knew that and asked if she could open up because there were a lot of people clearly visible on line. She said that "Hers" is the only one open, referring to the open register. I asked if she "could" open a reister and she responded that she was not going to. She never said she was off duty or at lunch, just that she was not going to open. I walked out. I do not know if anyone else did. Others were complaining that it is often like that in the Maspeth store even in mid afternoon when the store is mostly empty as it was then. One woman said she tries to go to Metropolitan Avenue for just that reason. I myself prefer the Sunnyside location when I have time. She told me her name was Joanna. I would like for the store to clarify that customers are more important than her comfort and chit chat time and for the store to post a policy on how many customers should be on line before a new register is open.

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GURL..r0ckband.last..name
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May 16, 2019 9:05 pm EDT

For some reason they don’t let me post a photo or link here. So just look up Cory James Donahue grand street. You will recognize a certain person if you know the store.

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GURL..r0ckband.last..name
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May 17, 2019 10:06 am EDT
Replying to comment of

He works in the Maspeth location, around the vicinity of three schools.

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GURL..r0ckband.last..name
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May 17, 2019 10:13 am EDT
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Have you even been paying attention?

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Henry87NY
Accountkiller, US
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May 12, 2019 12:53 pm EDT

District manager name is TOMMY, the same name as the regional manager. Have fun if you find their numbers.

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TellMeAboutIt82
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May 10, 2019 2:43 pm EDT

Maybe she didn't tell you if she was off duty or at lunch because it's none of your freaking business. When a random stranger comes up and starts telling people how to do their job, they don't deserve any information at all.

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T
7:10 pm EDT

Dollar Tree customer abuse and/or disrespect received from your ignorant employees in saint louis, missouri/soulard district.

Unfortunately, your Broadway location Dollar Tree in downtown St. Louis, Soulard District employees highly disrespected/abused me on two occasions 05/06/19 and 05/07/19. Initially, on 05/06/19 I attempted to return a box of powder sugar purchased on 05/03/19, that I thought was regular sugar grains but immediately I was insulted by the sales associate whom toyed with me stating that the management did not accept store returns.

However, the store manager did intervene and told me that I could exchange the powder sugar for anything else in the store, which I did get a bag of potato chips. Nonetheless, by the time I asked the sales associate to confirm the exchange, she claimed that the manager had left the premises and if I attempt to leave the store with the even exchange she and a fellow worker was going to call the police. I felt highly irate and called out to the manager whom at that time was right outside the front door of the store, to come and deal with her disrespectful employees, to which she replied I told you to make the exchange and leave.

Nevertheless, I realized that the manager was in on the folly at that time, so I expressed my disappointment about the whole ordeal. But on the next day 05/07/19, I returned to that same location to purchase a drink called mango juice, and that same sales associate waited until it was my turn to checkout, whereby she purposely disregarded me and waited on the person behind me. Finally, when I complained about her ruled actions, she and the manager both told me to get out of the store, and threaten to call the police.

Would you please help me to remedy this wrongful treatment I received from your workers, I would appreciate.

Sincerely,

Terry L. Johnson, Sr.
Email: [protected]@ATT.NET

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L
9:43 pm EDT

Dollar Tree a lady who works there

This is a serious issue. I was at the dollar tree store on may 7 2019 at 5 pm 530 pm shift . This girl who works there short black hair maybe in her 20s was there at this time, day and location. Was selling drugs to customers and I saw needles in her pockets. This girl at This location of 85-ny route 25a rocky point ny should not be working, but the manager does nothing about this . She is very unprofessional, and this behavior should not be tolerated. I wish I had a name to this young woman but I dont . She also scamed people of some money also as I was witnessing the confrontation. Why is she still here ? Please do something of this situation or I have to call another person in the town, There are children coming in and out of store .
5pm shift, black shoulder length hair .heavy makeup and mid 20s . May 5 2019 .
Thank you

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2:03 pm EDT
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Dollar Tree store 1870

This complain is about store 1870 I am a disabled person it is very hard for me to do shopping without a cart what the managers are doing they put the cart in the back and only time they take it out is if there family members are shopping this happen to me right in front of my eyes when I walked in the store I asked for the cart they said don't have it I had to carry the basket around the store when I was in line the person in front had the cart and the manager gave some money to the person in front and they told me they don't have it by the time I reach the cashier my blood pressure was so high I could have got heart attacks. Do you think that is right. Maybe two weeks ago I found some carts by Safeway I paid homeless money if they can take these carts across a street to the dollar tree. I will get you the managers name but she is so mean person and very rude please can somebody take care of this issue

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D
9:01 am EDT

Dollar Tree the store hazards

The store at 925 Hunts Point Ave in Bronx, NY is horrible . There are boxes all over stacked up over 5ft .The floors are dirty with cardboard & items all over the floor .There are broken shelves with metal lying on the floor, broken glass from frames, opened food .Just unorganized & filth . Many people I know have complained & no longer shop there .Corporate dosent seem to care .I have photos to proof what I'm saying . Another problem is the workers never let the customers use the shopping carts .They have all junk over flowing in them .They tell customers we're using the carts .Their for us . I 've seen seniors leave the stores as well as handicapped because you need a shopping cart .The baskets are all filled also .The employees joke about working overnight .Thats a real joke .They never clean or organize the shelves or clean anything .

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May 12, 2019 11:01 pm EDT

Call the fire department. They will react swiftly.

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A
10:53 pm EDT
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Dollar Tree condition of hudson drive stow ohio 44224 store

I am a regular (streetsboro store) loyal customer of yours, since you first opened, shop at least twice a week there, buy most of my meals and toiletries there. I have recently visited your hudson drive stow ohio store, while out in that area, to save time, and avoid going into town. On all (3) separate occasions, spanning over a period of the past (3) months, the store has been a disaster. Nothing is supplied on the shelves for purchasing, everything is stored on both sides of the aisleways in 3-level high boxes from your delivery trucks. So not only is nothing supplied on the shelves, you couldn't see them if there was. I was unable to shop on all (3) occasions, left the store, as well as others did, and drove across the street to walmart. I would suggest that you get over to that store and take a look at it, real soon, so that you can fully understand why your sales are lower. Absolutely unbelievable. If you cannot meet your customer's shopping needs, and our wasting our time, you should just close down that location. Julie anderson [protected]. [protected]@hotmail.com

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May 12, 2019 11:54 pm EDT

Plus truck drivers regularly piss in the truck on all of the items in back. One time I seen the truck driver pissing and all the cans of cola coming down had possible on them. Top managers don’t care and tell you to put it on the shelf anyway. One time there was an open case of Vienna sausages with meeley worms on them, and my manager just told me wipe it off and put it back on the shelf. Gross

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May 12, 2019 11:51 pm EDT

A tip from inside, corporate does not give enough hours to make the store look neat in any form. The only time they do that is if there is going to be a visit from a regional manager. In all honesty, all they allow for is two cashiers and two recovery people, who don’t get to recover at all because they are always being called to register. Dollar tree is a corporation, and to make it look like they are getting rid of more stock to their shareholders, they send half a years worth of product in two weeks. It is sick. Overnight manager is often neglected and left with one person to handle a 3000 box truck ..piece by piece, and then pack out on top of that. Then the person doesn’t want to stay, and you as an assistant manager have no choice but to stay, and expend your 40 hours. At that they get written up and fired unless they are actively screwing, or promising to screw the top manager. Now do you see why so many dollar tree employees get mad? Come inventory time I was threatened to stay and work and missed my nephews communion. Plus the trucking companies suck. They tell you like two minutes ahead of time that they are canceling. Then your plan and hours are FVkt. I chose to leave. You are a shopper, if you choose to shop there you are putting yourself at risk. If you see excessive stock blocking the fire exits call the freaking fire department on them. That means the freight manager is lazy because I know damn well I worked through literal blood sweat and tears to have those aisles cleaned. As soon as I left the store turned into a shyt hole.

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M
5:38 pm EDT
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This guy is very rude and inconsiderate. He refused to help customers. I have been over there many times and there will be people lined up trying to check out and he looks and sees the line then goes outside to smoke a cigarette. He cares for no one but himself. I have been over there and asked him for help and he sticks his nose in the air and ignores me. Very unprofessional

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3:51 pm EDT
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I go to this store often because it is closest to my home. Usually very messy and unorganized but today it was a disaster!! Every aisle was loaded with boxes to be put away, the shelves were empty and the workers trying to fill the shelves were very rude and wouldn't move out of the way for people to get past them. No lights were on for any open register...

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I
3:18 pm EDT

Dollar Tree store 3277

I live in a very beautiful area and shop the dollar tree frequently. Store 3277 has always been the best dollar tree ever. The store was always clean and had the best inventory. I shop a lot and when i'm in certain areas and see a dollar tree, i'll wait until I get home, because my dollar tree is the best. The store is so dirty and messy now. It's sad.

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1:16 pm EDT
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An African American Female needed assistance in helping me with balloons> At the same time 6 people appeared at the register. she asked the Causacian Male Manager for help. He asked her why? she told him she was in balloons. He came out of the office and walked over to ear and said "you need to learn how to do both jobs or tell someone they will have to...

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4:20 pm EDT
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On Friday May 3, 2019 @12:54pm I shopped at The Dollar Tree in Middletown R.I. like I do every Friday. I was unable to find two items so I asked Two different managers for help with assistance when i noticed their attitude change poorly towards me. I understand they are busy but the attitudes where uncalled for especially when I am in there weekly shopping...

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L
11:07 am EDT

Dollar Tree cashier

The new Mauston WI store definitely needs customer service lessons. During Grand opening..one cashier..horrible line! My 1st visit. Went in 2nd time yesterday. Cashier Cindy with a line. Next guy just bottle bleach. I had 4 . & Few more people. She informed us ..closing this line. Needs to make phone calls! To try call in people! Are u kidding me? Rediculous! So we are supposed to move to the back of the one other checkout! She could of made time to check out the people in line! No excuse! Been in twice now. 2 bad experiences!

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Update by LindaGS
May 05, 2019 2:15 pm EDT

Yes it was rediculous

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3:45 pm EDT

Dollar Tree service and cleanliness

I went into Dollar Tree on Gadsden Hwy in Trussville Alabama and this place is a joke. As I'm walking in there was filth everywhere. Stuff in the floors, crap everywhere. The store was ridiculous. Then I get to the register and there is 1 person checking people out and she's having to blow balloons up too. I walked out without spending a dime. And when I did, there were 15 people in line behind me. This crap is SO UNACCEPTABLE. This is embarrassing.

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3:07 pm EDT
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I usually shop the Dollartree store in Seattle WA called White Center. My issue is lately every-time I go I am buying several products mostly cleaning products which don't fit in a basket and even if they did it would be to heavy to carry. The reason there are no carts is because employees have them loaded up for stocking. leaving none for customer...

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11:43 am EDT

Dollar Tree they over charged me

Hello I went to dollar tree on Soccoro road 5337 is the store number the girl summer over charged me. I bought the 4 pack of bowls and she charged each one of the bowls I got two packs so she charged me 1 for each bowl. I got one hamper she charged 2. That day I was in a hurry and I didn't realize what she had done till today that I checked the reciept and my stuff that was still in car that I just took down. 9 dollars I was charged extra and it's disappointing

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10:51 am EDT
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It was very unprofessional the way i was let go from my assistant manager at dollar tree store number 03120. Store manager called me on the phone and told me. I was also told id receive a phone call from human resources and never did. The district manager told me to write things down that sounded good to keep the job. I was given no paperwork and told me i couldn't keep my PTO

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K
11:06 pm EDT
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Dollar Tree store employees

I was in dollar tree store 125 in Broken Arrow there were three people ahead of me one lady with about 30 to 40 items I noticed it was one worker and a manager who was in the office, I asked the lady who's name was joyce, my words exactly was, excuse me is there anyone else who could come help? Due to the line getting longer behind me, she completely ignored me so I asked her again. She still ignores me. Now I'm upset. so another customer asked her the same question and she responds with an attitude. I dont pull the race card but however I definitely felt discriminated against due to me being a black woman talking to her versus her answering the lady of her own color. Also there were several witness who saw how she treated me, I wasn't rude to her. I only asked a question and If I see her again at this store I wont be happy if shes allowed to keep her job! Bad customer service

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About Dollar Tree

Dollar Tree is a retail chain offering a variety of products priced at $1 or less. Their inventory includes household items, cleaning supplies, party essentials, seasonal decor, and snacks. They cater to budget-conscious shoppers seeking value for everyday goods. Services include in-store shopping and online ordering with in-store pickup options.
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Dollar Tree is ranked 20 among 122 companies in the Retail Stores category

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