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Dollar Tree

www.dollartree.com

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1.1 3 Reviews 2978 Complaints
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Dollar Tree Complaints Page 60 of 149

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J
3:17 pm EDT

Dollar Tree i'll take my hard earned money elsewhere

I visited the Dollartree store # 5818 in Sugar Land TX to purchase several items and the associate forgot to put one of my items in the bag. While inconvenient for me to return to the store for the item, I understand mistakes happen. I contacted the store by phone and the associate Mahesh could not have been less caring. He acknowledged my item was still at check out, but had an arrogant attitude and failed to apologize. I returned to the store to pick up the item the following day, and I politely walked up to Mahesh. He recognized me but rudely told me to wait, upon which he spent the next 3 minutes playing with the helium balloon equipment, although he was not servicing another customer. I politely told him an apology was in order, but Mahesh failed to do so, only stating he had apologized twice to me on the phone when I called the day earlier, which was a complete fabrication. I don't need to be treated like a second class individual where I spend my hard earned money. I'll take my business elsewhere.

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J
10:20 pm EDT

Dollar Tree not adhering to company policies

As per receipt, company policy printed, " We will gladly exchange any unopened item with original receipt."

My uncle tried to surprise my children buying little snacks for them not realizing he picked out products containing pork. As I am an American-Muslim, I do not consume pork. So my uncle provided me with the receipts so that I can go exchange the products, 3 packs of breakfast sausage and 2 packs of dumplings containing pork.

When I went the cashier said, "Oh, I have to ask the manager about this, " who proceeds to come out and says she can not do exchange on food, that it was store policy, and this was the ASM. I kindly asked where was this policy printed, because on the receipt clearly says ANY UNOPENED items with ORIGINAL receipt, which I did have. I kindly made my purchase as she locked herself in the manager room and was still proceeding on about the event. So I told her I would be contacting corporate, to her response, she did not care if I contacted corporate that's what she was told to do.

Not only am I ashamed for your employees not having any compassion or empathy as I explained my story to the cashier, but to also not honor a clearly printed company policy and make up there own is harmful for your brand.

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B
1:36 pm EDT
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Dollar Tree store needs to be cleaned.

The Dollar Street located at
1000 Easton Road Suite 205
Wyncote, PA 19095-21918

To Whom It May Concern :

The floors in the store are filthy . The floors look like they have not been cleaned in weeks. I have shopped in other Dollar Tree Stores, and never have I seen a store look like this before.
Thank you for your consideration in this matter.

Sincerely,
Barbara Cook

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Update by Bow legged
May 30, 2019 1:39 pm EDT

Awaiting a response to my complaint.

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C
10:52 am EDT

Dollar Tree store appearance and cleanliness

I was in the store with my son shopping in cleaning department area about a month ago I already called and complained about how I went to pick up AJAX and the whole bottom came out, my 9 yr old son ran away because of the amount of powder that flooded us. Then as I went to check out and let a manager know, promptly after, the manager thought everything was ok and did not think much or do much about it. Didn't even apologize. I'm appalled and still angry and won't step foot in your store until resolved.

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L
9:30 pm EDT

Dollar Tree store manager was unreasonable and very rude to me

About two weeks ago I purchased six solar lights for outside at the Dollar Tree at 5100 N Florida Ave in Tampa FL. Two had had little hummingbirds on them. Five lights were fine and one of the hummingbirds did not light up. Today I attempted to return it to the same store in exchange for another one just like it, which were still available. I had my receipt, but was not asked for it. Instead, the checker I had approached took the defective light to ask the manager if she was allowed to exchange it. She reported back that the manager said "NO". The checker acted scared of the manager too, which was odd. I asked to speak to the manager myself. Now I understand why the other associate seemed afraid

The manager came near to me and said, upon seeing me and before I had said a word, that she had already made her "ruling" and that was final, so what did I want. I told her the little light had been outside about two days and never worked, so I put it aside to return. I told her I had purchased several and this was the only one that did not work. She told me it had NOT been used for two days; it was used for much longer than that and that I was lying! She used that word.

I asked for her name and she told me I did not need to know her name! I told her I needed it because I intended to complain. She told me her name was DaVon. I asked for her last name and was told she was not required to give out her last name to customers. She then hollered across the store to confirm with another associate that a first name was all she had to provide me.

I left without purchasing anything else I had planned to buy, and I threw away the defective light in the trash can outside the store. I have no intention of going into that store where DaVon is the manager ever again. I have no problem with Dollar Tree and have been a frequent customer for years at other stores before this one opened. She alienated me over a single one dollar item.

I don't much care about the solar light at this point. I am complaining, because I have never been treated that rudely in any retail establishment before. I thought you should know how your manager treated a customer (me). I hope you terminate her and she is required to find another job, where she can make her "rulings" and insult people. She is not an asset to your company.
Thank you.
Sincerely,
Lea Melchior

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D
8:20 am EDT

Dollar Tree employee

My husband and I (who are Caucasians) visited the Dollar Tree, store #:174 in Roseville MI, on Monday, June 27, 2019 @ 1:59 p.m... there was one register open until we started to get in line, another worker, name on our receipt is Janet Anne, opened up another register and called next person in line... there was a young black woman in front of us (and she was next in the already open register), we started to go over as did she. My husband told her go ahead, she smiled and said, no that's fine, go ahead. Well, your cashier, this Janet Anne starts getting rather nasty sounding and says, "no, I called her, I don't play those games", I replied "what games are you talking about"? She responds and says I called her over, I said I don't play those games". Well, the young black woman went first and when she was done, my husband says to her,"have a nice day and thank you for trying to let us go first", once again she smiled and said"no problem, you too"... the cashier says"well she probably didn't have the nerve to take her place but I don't play like that"... I was pretty livid by then and told her"I don't know what games you're talking about, we weren't trying to cut in front of her, maybe she was just trying to be nice"... I just feel this cashier was VERY rude, almost embarrassing and it was uncalled for. None of us had a problem with the situation, she made us feel like she thought we were rude/inconsiderate people trying to either be racist or take advantage of a younger woman and I was NOT happy about it at all. When she gave my husband his change, he told her"thank you, have a nice day"she replied a snippy"yep"... VERY VERY rude woman who in my opinion should NOT be dealing with customers on a one to one basis. I will not go back into that Dollar Tree I can tell you that much.

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O
3:57 pm EDT
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I purchased 37 items and didn't need 7 of those items. I tried to return them at that time I was informed I had to exchange the items for something else. I left and returned on Monday to exchange 7 items for 7 items, I was informed there was .45 cents remaining. There is nothing in the store for .45. I am totally dissatisfied. Will rate on Yelp.——-

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D
11:31 am EDT

Dollar Tree store condition

Hi, I shop at the LEESBURG VIRGINIA STORE 2-3 times a week. I am one of your biggest fan and more so since I just finished reading "One Buck at a Time". I have never had any problem with the people at the store; they are all vere friendly and helpful. BUT, the store is a disaster! Lots of cartons in aisles all the time; merchandise just thrown on the shelves; and the store is junky and dirty. I realize the turn over of product is very great because so many people shop there but this store has gone downhill and doesn't look even close to the store shown on the back cover of "One Buck at a Time". Please have a district/regional manager come up and look at the store unannounced and then get it squared away. I still love to shop there but it's getting depressing! Thank you. Diane Reed, Leesburg, Virgibnai

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D
11:05 pm EDT
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I visited one of your stores on Sat. May 25, 2019, at about 8:15pm in Greenbelt, MD. This store is a wrecking ball mess, trash on floor, store items on floor through out the store, misplaced items everywhere and the ice cream container is dirty and built-up ice in it. There were customers in line talking about how filthy the store is and that it is never...

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L
8:26 pm EDT
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I was in line with my daughter and the gal at the cashier rolled her eyes and shighed loudly when I asked my daughter to grab one more item directly infront of us. I could understand if there were multiple people in line, however no one was behind us. I paid cash as I did the first purchase, I asked the cash register to please keep change for another...

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D
3:44 pm EDT
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This cashier was rude and threatened to not service me when I asked why he let a person cut in front of me. I waited on line for 20 mins and the line was extremely long. Up came this woman and he stopped ringing my products. He voided the transaction and ring up her products. I asked him why he did this and he said that she only had 4 items so why not. I...

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L
12:33 pm EDT

Dollar Tree customer complaint

Hi, I've had a really uncomfortable experience at one of your locations. This lady name christina is very pushy and extremely rude. It's the second time I've had an encounter with her, but this second time was just horrible. With a full store she had her number light off i was on other end of the line, she starts telling me "come on! Come on! Come on!" Me without knowing what she's talking about i look at her and she tells me "That's fine, i have other stuff to do!" And walks off . Everyone in shock of what just happened starts saying how rude that was. I'm confused and embarrassed, after that she starts joking about it with another older lady that works there too. I've never experienced anything like this in any store. II love dollar tree and this store is the closet to me i am a regular here and i would hate to stop going to dollar tree because of this lady.
The store # is 3110
2540 E pioneer pkwy
Arlington tx 76010
This happened on 05/24/19

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K
9:01 pm EDT

Dollar Tree Employee yamelis ojeda

hello i went to buy ballons at the dollar tree in boggy creek road in orlando florida. I asked the cashier if i can leave the money and go i was in a hurry and the line was long, i was with my three year old who was running around the store, she said i needed to scan my ballons, i said the service was slow and she proceded to tell me if i "wAnted to be on her side meaning a cashier". I said i was in a hurry and she said "is not my fault". I told her she is rude you dont say that to a customer. You shouldnt have rude people working for you i work in Human Resources and that behavior is not tolerated. Send her to take an ethics and morale class. Her name is Yamelis Ojeda and she should be fired . The manager was there and i told her employee was rude and she didnt even apologized. The custumer behind me told the rude cashier that i was desperate because of my son. Please call me at([protected] and i will give you more details my name is Karla. Thank you

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basefistrotten
North York, CA
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May 24, 2019 10:14 pm EDT

What makes you think that you are so special that you can just cut in line basically. She does need to scan the balloons. You acted all high and mighty and could not wait your turn. Not her fault. She is just stating the truth.

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basefistrotten
North York, CA
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May 24, 2019 10:04 pm EDT

Does you son go to preschool? If so maybe you can enroll in his class. That way they can teach you to wait your turn since you were absent form preschool when you were taught to wait in line for your turn. You were rude not the cashie. The manager saw that she did nothing wrong and she is not going to get fired. Just because you throw a fit like a three year old and she does not give you your way does not make her rude.

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basefistrotten
North York, CA
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May 24, 2019 10:00 pm EDT

SHe was not being rude you need to grow up and learn how to wait your turn. Your son may be three but you are the one acting that age.

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D
4:47 pm EDT
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For the last several months, my local store ( #3117) in Globe, AZ has had a main door that is very difficult to open. I have repeatedly mentioned it to the managers and employees who have then told me that they have contacted the proper people within Dollar Tree to please fix the door. They say that they've been told over and over that the door will be...

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M
2:29 pm EDT
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Omg I don't know were to start, manager rude as F... employees cashier was rude attitude like they have enemy. I wish someone from the corp. goes there and check them out. Always out of things. I want to exchange a toy for my kid because it wasn't working as soon I went to my car I open it and didn't worked. Went right back inside tolled them I want to...

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D
7:27 am EDT
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Dollar Tree employees

Im writing to about your store in Round Rock Tx in the Round Rock West shopping center. I shop here weekly and I get great service from a lady name Nancy. Honestly, she is the reason why I only shop at this particular store. My concern the environment around her. I'm a drug counselor and I notice signs of use. I suggest that a random drug test be done because I have for this dear lady to be dragged into something that she has no parts of...

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S
4:20 pm EDT
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5-12-19 Store on Oakton in Des Plaines Approached your store at 8:50PM. Needed to run in and get 10 bowls. There was an employee standing at the door letting people out. I asked if they were still open and he began complaining that the have no change for purchases. I asked if he was still open for exact dollars, he pushed open the door. The entire time he...

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J
8:09 am EDT

Dollar Tree refuse to serve me

I went into dollar tree in chase avenue Waterbury ct at 4 p.m 5/22/19 to buy 2 pairs of reading glasses as i tried to pay the manager (Mathew) who was in the register with a 20.00 dollar bill .he said he could not take a 20.00 bill for 2 iteams and refuse to take my money .i told the manager that i been in the store plenty of times never had an issue .he told me that was he was told he was rude I felt so embarrased .the customer behind me gave change for the 20.dollar bill . I have gone to this store plenty of times i never had an issue when other employees are there.this manager (Mathews) isrude and disrespectful .i will not be purchasing anything else from dollar tree .
I hope this issue can be taken care of.

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A
2:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree service/employees

I need to file complaints about the Dollar Tree located in Findlay, OH 45840 on 2250 Tiffin Ave. Me and my mother are regular costumers. We go there almost everyday to purchase items. A few of the ladies that work there are always very disrespectful and rude to us. My mother is disabled and has a hard time walking. She is very ill and has stage 4 cancer and liver failure. They always complain and are rude to her because of how slow she is and she is not in the right state of mind like a normal person. There is multiple occasions where they were sweeping the floors and knocked into her and almost made her fall. They stand in her pathway and make her go all the way around instead of being courteous and stepping out of the way for a second. They have 4 cash registers but only ever have 1 open and leaves multiple people waiting in line for long periods of time when they could get someone else up front to help when they are just standing around. I have already reported these complaints to the BBB and will be looking into other places to report this to. I have never seen such rude, disrespectful and unprofessional employees. We will no longer be regular customers for this store if this is how they are gonna let their employees treat customers.

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A
8:36 pm EDT

Dollar Tree service

Hello,
My name is [removed]. I am writing this email in regards to a horrible experience I had today at the Dollar Tree in Avondale Az. The cashier Rose and the customer behind me began giving me hard time for speaking Spanish to my mom as I was checking out. The cashier Rose told the customer behind me I was talking badly about her(the customer) in Spanish. They began talking about how rude I was for speaking Spanish. When I replied to both the cashier and Rose telling them my conversation had nothing to with them. The cashier Rose argued with me that I was talking "trash" in Spanish. I continued to say I wasn't talking about them. All this was happening while Rose was checking me out. Then the customer and the Rose (still while checking me out) began saying that I was rude and poorly educated for speaking Spanish as I was checking out. After Rose completely checked me out I stayed by as they continued to talk about me for speaking Spanish. As the customer who was talking about me with Rose left the store she told me that next I need to check out normal without speaking Spanish because this is America. As I attempted to defend myself the store manager came over and asked me to leave and never come back because I was causing problems in his store. If someone can please contact me for me details. Store#2680 05/22/2019 my phone number is [protected]

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About Dollar Tree

Dollar Tree is a retail chain offering a variety of products priced at $1 or less. Their inventory includes household items, cleaning supplies, party essentials, seasonal decor, and snacks. They cater to budget-conscious shoppers seeking value for everyday goods. Services include in-store shopping and online ordering with in-store pickup options.
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Dollar Tree Category
Dollar Tree is ranked 20 among 120 companies in the Retail Stores category