Dollar Tree
reviews and complaints

Perth amboy dollar tree is dirty boxes stacked in every aisle uboats full to the top also in aisles very dangerous environment not only for customers but also employees store has bad managament they are always on cell phones not very helpful. Cashiers are rude and evening cashiers seem like its party hour. Hopefully you can clean up this store cause its a shame to see a good store go down due to poor management.

Thank you for the response and I hope this will be addressed. If I decide to visit this store again, I hope there will be an improvement in customer service.
This is my complaint with the correct name of the manager:

I just visited your Milltown, NJ store and was extremely disappointed with the customer service.
When I was ready to pay I approached the one cashier that was at the register. As he saw me approaching, he walked away and looked at me. I lingered by the isle waiting for him to say something. After an awkward couple of seconds he glanced at me again and walked over to the cash register . He stated
"We're you waiting for me? You could've just put your things down on the belt."
I responded "well I didn't know you were ready for me." When I glanced at his name tag I was appalled that he was the manager, Mr. Quamere.
I've had over 30 years of customer service experience and what I've delivered and what I have experienced in most retail stores, is simply this approach: "do you need help or may I help you?"
Not reprimanding me by stating I should've put the items down because he didn't know I was ready to pay.
Completely unprofessional and a poor reflection on this company.
I would advise focusing on the customer service training because someone with this approach should not be working there, nevertheless, be in management. I left that location not wanting to come back.

Terry m. rosenblum & associates p.a.
3900 hollywood boulevard, suite 201
Terry m. rosenblum hollywood, florida 33021 hollywood [protected]
Brian r. schwechter miami [protected]
_ ft. lauderdale [protected]
boca raton [protected]
Jerome m. rosenblum facsimile [protected]
Of counsel

Thrid notice certified mail return receipt requested

May 13, 2019

Dollar tree
4601 n.w. 199th street
Miami gardens, fl 33055
Attn: general manager

Re: our client: katron hope
Date of accident: 09/09/18

Dear sir/madam:

Please be advised that this firm represents mr. katron hope in connection with personal injuries he sustained as a result as a slip and fall accident due to a blue soapy substance on the floor. as mr. hope walked on the back aisle, near the soaps and detergents, he slipped on what it is believed to be dishwasher soap on the floor. he fell on his back and then to the left side of his body.

It is our understanding that this incident may have been caught by video surveillance and/or documented through incident reports. we believe that the destruction of such evidence would significantly impair our client's ability to pursue a civil action against your company. therefore, you are hereby on notice not to destroy, alter, edit, modify or misplace any documentation, such as videotapes, audio recordings, incident reports, work logs, or any physical evidence, which may prove or disprove liability regarding the matter stated above.
Please govern yourself accordingly.

Sincerely,

Terry m. rosenblum, esquire

The Dollar tree store in Stone Mtn Ga, 30083, at the corner of Rays and Memorial Dr. has become a dangerous place to shop. It is extremely busy but there are a lot of homeless people hanging around, they sleep in the walkway and beg for money from customers trying to get into the store. They yell at you if you don't give them money.
These homeless people steal from the store, threaten to harm the employees and customers and make this particular store an unsafe place to shop.
There is no security guard at this store, Dollar Tree management obviously does not
care about its customers or employees and places profits about the safety of peoples
lives. It is just a matter of time before someone gets hurt or killed. The store should be boycotted until a security guard is hired.

She was our cashier. She was on a personal phone call for the person ahead of us and throughout our entire time. She had a white chord in her ear. This was not an emergency call. She never said one word to us. I found this highly offensive.

I don't think this was the first time and I don't think it'll be the last! This is really disappointing. We love this store and hate to not go back because of it.

Linda McLaughlin
[protected]@yahoo.com

Yah got a convicted [censored] on day shift when the children are there. The store is 4587 in Maspeth, Queens. Floor stacks are so high of bleach and chemicals that they come crashing down. [censored] also sucks as a manager and is a bad guy. Plus they got broken windows. I've left a message with corporate, but it's clear they only care about money. I will call eye witness news if you don't fix the situation in a week.

This evening 5/10/2019 I had shopped at the Dollar Tree South Zanesville, Ohio (Maysville Pike) to purchase items. When I arrive at home, I realized I needed one additional item, so I quickly returned knowing it was nearing closing time. When I arrived 10 minutes before the closing hour, I approached the door relieved that I had made it on time (as there were still shoppers in the store). When I approached the door, a heavy-set woman rushed to the door, grabbed it and said, "We're closed." I looked at the clock on my cell phone and replied, "But I still have 8-10 minutes before you close at 9:00." She replied, "Well...it's closed by OUR watch", then closed the door. She then turned her back to me and stood holding the door while staring at the people who were checking out. I needed ONE item.

I have nearly 40 years in customer service, both in working in a social service agency and managing salons, and I can tell you that it's common practice to accept the customers who arrive before closing time, even if it's only 5-10 minutes before the hour. I understand that employees want to get home to their families, however, business is business. The manner in which your employee conducted herself in abruptly refusing customers to enter the store before closing time was unprofessional and offensive at its worst, and quite bad for business in the least. If she did it to me, she's likely doing it regularly. How many customers is your business losing or offending?
-Teresa A. Allen 740.221.7123

Good morning,
Store 739, Rude store manager COLE...
My daughter stopped in your store yesterday to get mother's day cards. Her change should have been 13.72, however the cashier (he was clearly special needs) only gave her 8.72. My daughter called in tears as the store manager was rude to her says he weighed the drawer and it is accurate. He also asked me if I HEARD of technology. That was very rude. I gave my daughter 20.00 for her loss, as it's not the money its the principle. He should have been empowered to make it right, however he said it would require writing up the cashier. I asked for DM or GM's number was denied. Your store manager COLE offered to text her my info yet no call. I left 2 messages on your phone line number 17573215000 and no return call from anyone. As a member of manager, I have a maximum threshold I allow my associates to use to satisfy customers, thus reducing our escalation calls. At the end of day 5.00 will not effect Dollar Tree, but it did effect my daughter, and that is why I am teaching her a lesson. Be kind, he respectful, and advocate for your self. I look forward to hearing back from SOMEONE soon. [protected]. [protected]@yahoo.com
Regards,
Mrs Abron

I was in the dollar Tree on Grand Avenue in Maspeth, New York 11378 on Wednesday, May 8, 2019 midday. There were around 8 people on line and only one register open. There were 2 employees sitting in front of the store. One appeared to be working but the other was sitting talking to her. I approached them and asked if the one sitting could open a register. She replied that there was one register open. I said I knew that and asked if she could open up because there were a lot of people clearly visible on line. She said that "Hers" is the only one open, referring to the open register. I asked if she "could" open a reister and she responded that she was not going to. She never said she was off duty or at lunch, just that she was not going to open. I walked out. I do not know if anyone else did. Others were complaining that it is often like that in the Maspeth store even in mid afternoon when the store is mostly empty as it was then. One woman said she tries to go to Metropolitan Avenue for just that reason. I myself prefer the Sunnyside location when I have time. She told me her name was Joanna. I would like for the store to clarify that customers are more important than her comfort and chit chat time and for the store to post a policy on how many customers should be on line before a new register is open.

Unfortunately, your Broadway location Dollar Tree in downtown St. Louis, Soulard District employees highly disrespected/abused me on two occasions 05/06/19 and 05/07/19. Initially, on 05/06/19 I attempted to return a box of powder sugar purchased on 05/03/19, that I thought was regular sugar grains but immediately I was insulted by the sales associate whom toyed with me stating that the management did not accept store returns.

However, the store manager did intervene and told me that I could exchange the powder sugar for anything else in the store, which I did get a bag of potato chips. Nonetheless, by the time I asked the sales associate to confirm the exchange, she claimed that the manager had left the premises and if I attempt to leave the store with the even exchange she and a fellow worker was going to call the police. I felt highly irate and called out to the manager whom at that time was right outside the front door of the store, to come and deal with her disrespectful employees, to which she replied I told you to make the exchange and leave.

Nevertheless, I realized that the manager was in on the folly at that time, so I expressed my disappointment about the whole ordeal. But on the next day 05/07/19, I returned to that same location to purchase a drink called mango juice, and that same sales associate waited until it was my turn to checkout, whereby she purposely disregarded me and waited on the person behind me. Finally, when I complained about her ruled actions, she and the manager both told me to get out of the store, and threaten to call the police.

Would you please help me to remedy this wrongful treatment I received from your workers, I would appreciate.

Sincerely,

Terry L. Johnson, Sr.
Email: [protected]@ATT.NET

This is a serious issue. I was at the dollar tree store on may 7 2019 at 5 pm 530 pm shift . This girl who works there short black hair maybe in her 20s was there at this time, day and location. Was selling drugs to customers and I saw needles in her pockets. This girl at This location of 85-ny route 25a rocky point ny should not be working, but the manager does nothing about this . She is very unprofessional, and this behavior should not be tolerated. I wish I had a name to this young woman but I dont . She also scamed people of some money also as I was witnessing the confrontation. Why is she still here ? Please do something of this situation or I have to call another person in the town, There are children coming in and out of store .
5pm shift, black shoulder length hair .heavy makeup and mid 20s . May 5 2019 .
Thank you

This complain is about store 1870 I am a disabled person it is very hard for me to do shopping without a cart what the managers are doing they put the cart in the back and only time they take it out is if there family members are shopping this happen to me right in front of my eyes when I walked in the store I asked for the cart they said don't have it I had to carry the basket around the store when I was in line the person in front had the cart and the manager gave some money to the person in front and they told me they don't have it by the time I reach the cashier my blood pressure was so high I could have got heart attacks. Do you think that is right. Maybe two weeks ago I found some carts by Safeway I paid homeless money if they can take these carts across a street to the dollar tree. I will get you the managers name but she is so mean person and very rude please can somebody take care of this issue

The store at 925 Hunts Point Ave in Bronx, NY is horrible . There are boxes all over stacked up over 5ft .The floors are dirty with cardboard & items all over the floor .There are broken shelves with metal lying on the floor, broken glass from frames, opened food .Just unorganized & filth . Many people I know have complained & no longer shop there .Corporate dosent seem to care .I have photos to proof what I'm saying . Another problem is the workers never let the customers use the shopping carts .They have all junk over flowing in them .They tell customers we're using the carts .Their for us . I 've seen seniors leave the stores as well as handicapped because you need a shopping cart .The baskets are all filled also .The employees joke about working overnight .Thats a real joke .They never clean or organize the shelves or clean anything .

I am a regular (streetsboro store) loyal customer of yours, since you first opened, shop at least twice a week there, buy most of my meals and toiletries there. I have recently visited your hudson drive stow ohio store, while out in that area, to save time, and avoid going into town. On all (3) separate occasions, spanning over a period of the past (3) months, the store has been a disaster. Nothing is supplied on the shelves for purchasing, everything is stored on both sides of the aisleways in 3-level high boxes from your delivery trucks. So not only is nothing supplied on the shelves, you couldn't see them if there was. I was unable to shop on all (3) occasions, left the store, as well as others did, and drove across the street to walmart. I would suggest that you get over to that store and take a look at it, real soon, so that you can fully understand why your sales are lower. Absolutely unbelievable. If you cannot meet your customer's shopping needs, and our wasting our time, you should just close down that location. Julie anderson [protected]. [protected]@hotmail.com

I live in a very beautiful area and shop the dollar tree frequently. Store 3277 has always been the best dollar tree ever. The store was always clean and had the best inventory. I shop a lot and when i'm in certain areas and see a dollar tree, i'll wait until I get home, because my dollar tree is the best. The store is so dirty and messy now. It's sad.