Days Inn
reviews and complaints

I called in a reservation for 2 rooms on July 13 2019 at 5:50 pm, 1 w a small pet. She took all the usual information as well as credit card and email info. We were 90 miles away... when I got there, she only had 1 reservation for 1 room...then said I can get you a room but it will cost more. I asked to speak to a manager, which she said was unavailable and she wouldn't give me a name . She suggested I called a different phone than theirs, so I called the number and it rang to the front desk in front of me. I asked who was working before her( it would have been in the last hour) she said she didnt know! I never received an email for confirmation even though I gave her the address. What kind of games are these people playing w your hotel...I have never had anything like this happen and I stay in a lot of hotels!
Never staying at a days inn again!

Ref # 83143EC011665, June 30th. I booked two rooms with my Wyndham credit card using points for one room, and paid $70.00 for the other. I booked online, so only had pictures to see, but trusted the Days Inn name. I will not stay at a Days Inn again, this was dirty, old and very run down. Said breakfast included ? I say take your top execs there ! Shame on such a place to stay in !

My name is sonovah Hillman. I booked threw Expedia a room at the days in at 11:24 pm on July 8 2019. We checked in approximately 11:35pm. The room is walking distance from the airport. A $50 charge was taking off my card for incidentals. When I got to the room it wasn't in the best condition but due to the circumstances of being stuck with my significant other and 6 year old daughter at the airport we stayed. We checked out at 5:50am. At 3:00 pm July 9th 2019 a charge for $200 from the days inn was attempted but declined due to insufficient funds at 3:01pm a charge of $150 was attempted and successful. I called the days in at 3:06pm and was told there was a hole in the ceiling by either mee or lee she would not repeat or spell her name. There was a hole in the ceiling when we arrived and it looked like it was due to mold and/or a previous leak. It was in the bathroom near the light. I asked to speak with a manager she said I could not. She would deal with the issue. She put me on hold after about 12 mins she hung up. I called at 3:30 she hung up I called back at 3:31 she hung up. Called back at 3:31 was placed on hold for 12 mins was hung up on again. Called back at 3:44pm was placed on hold for 9 mins then I was told there was no manager on duty. I called the following morning I asked for the manager spoke with Sarah who asked for all details to see if it was manager worthy. She then said she would transfer me then hung up. I called back she said she would transfer she transfer me 3 times to a voicemail that was full. I asked if she would place me on hold and physically get the manager 15 mins later a male got on the line and said yeah. I asked for his name he asked what was this regarding I told him that my card was charged and asked for his name again he stated osama would not give last name. I asked for details on the matter he said let me check and placed me on hold. He said a hole was in the ceiling. I asked for pictures and a receipt since I was charged he said it would take a day or two. I said that was unacceptable. The funds were taking out of my account I should be able to see the damages as well as have a incident report and/or receipt. I asked him if he seen the hole he said yes. He said he saw the hole yesterday when the house keeping supervisor Victoria informed him. (Keep in mind I was told there was no manager on duty and I called within 5 mins of being charged) when I informed him of that he said that he doesn't need to answer my questions or validate anything. I then asked how much the charges were he said $150 I said then why was $200 attempted he said that's what it originally was but he knew he wasn't going to get it so he settled for the $150 that went threw. I said If you really believe I did this then I should still owe a balance no company would wave the remaining balance. He said he deals with this all the time. I asked how often does this occur he went back to he doesn't have to answer my questions. He said he would send the pictures today July 10th 2019 after I continuously insisted that that needs to be done. We did not damage this room within the 6hrs that we were there. It is now 9pm and I have not received the pictures or receipt so I decided to go threw corporate to get refunded for the $150 that was charge along with my $50 deposit that I did not get back. I would like the people previously in that room to be contacted to verify that the hole was there prior. Also have these claims been made before? I can be reached at [protected]

We stayed at 3926 us. Hey 17 richmond hill ga 31324.. We booked 2 rooms (132 and 133). I could go on about how there was an odor to the non smoking rooms we had the sheets the floors the leaking air condition the released water under the floors how hard it was to open and close doors the pool wasnt clean but the most important thing in all this filth was it has bed bugs.. Yes we took pictures in room 132... When we asked to speak to owner they would not respond to clerk so we left and called them and the clerk told us we would only be refunded the room 132 where we visibly saw a bed bug and took it to the front office because none was found in room 133 but my mother and 2 yr child has bite marks on them and there was blood stains on the white sheets from where the bed bugs was biting them. This motel need to be closed down indefinitely. Tried to call corporate and noone answers phone. Pleas be advised this is a true experience. 7/8/2019

I'm not statisfied with my stay it took
Housekeeping almost two days to empty my trash only one trash can hardly any outlets to charge my phone breakfast was not all that great housekeeping never brought new soap or more toilet paper prices are way too high for the price I paid I could of got a fancier room at a more expensive hotel. Well not go back to the one in Davenport by Iowa machine shed

Stayed on 7/6/19. Days Inn Corpus Christie beach location. Hotel was filthy, floors were soiled, bathroom mold on shower curtain and walls, interior walls had substances stuck on walls, bed was uncomfortable, and I was actually afraid of bed bugs. I slept on a blanket that I had in my car. The builing is in shambles. The outdoor pool was so dirty that you could not see the bottom and unusable. The only thing this hotel has going for it is the location. It surprises me that Days Inn would allow a hotel like this to bear their name. This hotel was not worth the 180.00 per night I was charged.

I have stayed at many Days Inn locations in the past with great pleasure. Always great rates and clean rooms. At least until visiting the location in Centerville Texas. I went through Centerville Texas back in May of this year and I had called and made a reservation at the local Days Inn. When I got there to check in they couldn't find my reservation and the young man running the computer was totally confused and it took nearly an hour to get checked in. Later that evening I checked my bank account and realized he had charged me for 2 nights instead of one. I went back to the lobby and complained. It took another 20 minutes but he finally got the over charge corrected. I just wrote it off to the young man being untrained anf not very experienced. Well I went back to Ceneterville Texas again yesterday 6-5-19 and once again I had made a reservation at the local Days Inn. This time I checked right in with no problems. As usual my room was clean and in order. Out of curiosity I checked my bank account and this time they had charged my credit card for 3 nights instead of one. I went back to the lobby and told the clerk she had charged me for 3 nights. She argued with me and told me she had not charged me but one night. I showed her my bank statement on my I-phone and then she said she would take care of it. When I checked out at 10:30 this morning they had credited me for one of the nights but were still charging me for 2 nights intead of one. She told me it would credit me for the other over charge later in the day. It's 11:30 on 6-6-19 and the over charge has still not been removed. I will be going to my bank on Monday 6-8-19 and get this straightened out. I will NEVER stay at a Days Inn again and I do not think this location did this by mistake. I think they intentionally over charged my card.
Marvin Miller
3850 fm 518 apt. 3007
League City, Tx. 77573

You seriously need to visit this motel they do not know how to clean their tub's cleanliness is up most of importance! I requested for them to clean the tub they did not! They did not service our room until I asked. Cold food, coffee was not mixing right I told the owner they took a look sat down on the lobby couch and played with their call phone. You can only come in the front door the other doors the room key does not work to get in the building. The owners don't care if you complain to them or not they do nothing about the problem. The motel needs up grading is not well kept on the outside. Drive way is old broken and patched looks better online then in person. We will never stay here again. Just across the street and are much better and kept motels which were booked or we would have stayed with them and for their prices in comparison well worth it!

I RESERVED 3 non smoking rooms- arrived at days Inn and was told by Benjamin we had to take smoking rooms because he give the best rooms to people who get there first. Because it was late we decided to deal with in, when we went to room he gave us. It was already occupied! Benjamin then said we could have a room with a broken air conditioner (he said they didn't rent this room because of the air issue) but offered it to us. We went to that room, and the beds were slept in and there was a bed bug on the comforter! Benjamin then told us housekeeping didn't clean it yet. He suggested we all share a room! I asked why he couldn't honor our reservation and he said "because the [censored]holes that work here" at this point I started recording the conversation. I also have pictures of the room he wanted us to sleep in. He said he had only been employed there two weeks and he didn't know what to do. I asked if there was someone else who could help him, he said no and he was the only one there. I asked for his supervisors name he said " I don't know some Indian woman" he offered no help and left us stranded with no where to sleep for the night! Not that this had anything to do with the less than poor service provided by day inn but just so you can understand the full frustration I had to deal with- we had attended a family members funeral service earlier Friday and had been drive all day since l. We didn't arrive to check in until 230 am because of this and just wanted a place to sleep so we could continue traveling in the am.

I wake up and there's little black bugs crawling on me and on the bed. It's disgusting. Then I go to the bathroom and they're in there too. I'm itchy all over now . I can't even go near the beds or the bathroom. They are everywhere. And then the shower, the shower head is located in the middle of the wall. I have to sit down to take a shower. This is the worst experience I have had.

Today after attempting to check in after already making a reservation online, I was told that there was a standard that they must uphold my reservation was then cancelled and the Police were called on me because they did not want to give me a room nor want me on their property only because they had requested that I pay an addititional $100 deposit which I had explained was not made known in online reservation. Manager Ankit Patel and clerk were very aggressive and rude. I did stay and speak with Police.

I had booked 3 rooms for myself & other family members we came in around 6 in the evening from traveling
We noticed that the rooms were not clean you had to keep flip flop on cause floors no rugs were dirty we each had the same complains. Rooms air didn't stay cool . pools and surrounding area again dirty. Not one ice machine worked strange people looking around parking lot When I complain the told me to get a hold who I booked with which was AAA travel . AAA called them to see what issue was and the front desk loudly told them we had booked another hotel which we hadn't since we were still there. They were rude & wouldn't cancel our next 2 day/nights and told my husband not to talk to other customers about dirty rooms Really ! one we won't lie. AAA sided w/Days Inn. Will never again go there or use AAA travel. That place was dirty peroid, bad customer service, Take it off your list bad experience lost $600.00.

I stayed at your Days Inn in Muskegon MI
The worse hotel I have ever stayed in for the price it felt like cheap motel dirty we had to buy sheets and cleaning supplies just to feel some form of comfort the showers didn't work the whole place was a mess.
If this is what Days Inn has to offer its customers I will never stay at another one again. And speaking to staff was like speaking to the wall did nothing to fix the issue.
Worse hotel ever

I work for a freight company and for over 3 years every time I swing through San Antonio I stay at the location on 5003 Rigsby Ave, San Antonio, TX 78222. Never had a problem until today. I was told that I could only stay for less than 8 hours. I do use a CLC account to pay for it and to my knowledge they always have been paid. Today the lady at the front desk did everything in her power to get me to go elsewhere, and I did. I won't be back to that location in the future. Asked why I was being treated this way and was told that they were just "busy". Additionally, that time frame was only for a smoking room. If I wanted a non smoking room I'd have to be out in less time than the smoking room. Odd way to run a business if you ask me. I can be contacted for future correspondence at my email [protected]@sbcglobal.net.

Not so sincerely,
Jerry Laird

On Tuesday, June 25th, 2019, I went to the Days Inn Harrisonburg, Virginia, to do a pre-approved late check-in, traveling from far away to our son's wedding. We drove 2 hours from Washington, Dulles Airport to the Days Inn. Upon our arrival, at approximately 8:30-9:30pm, we were told that they had no pet friendly rooms available, which we had requested to the hotel, beforehand, via phone directly, and to Expedia, as well. Two rooms had been paid in advance (we had 2 double room confirmation numbers from Expedia), already paid to our third party, thru a credit card. We had (previously) requested only one pet friendly room. The front desk clerk told us, immediately, that the only option we had was to cancel, if we wanted a pet friendly room, because all 4 pet friendly rooms were taken. He spoke on the phone with his manager, whom said she couldn't do anything about it. That it was upto Expedia to solve the situation, because the Days Inn, apparently, had no comments/notes on their system regarding my previous pet friendly room request. I then asked the clerk to put the manager on the phone, a woman. She basically told me the same thing. I immediately was looking for an option of a caretaker for my pet, which I told the front desk clerk, a man. I told him not to cancel my reservations (2 rooms). I even was exploring with him other pet friendly room check-outs for the following upcoming days, since our stay was a 6 night stand of 2 rooms. To my surprise, he told me that the manager had cancelled my 2 rooms without my authorization, neither verbally, nor written. Me and my family very upset and frustrated with the situation left the place. No empathy, what so ever, was shown by front desk clerk. It seemed like he didn't care about the situation and what we and our 7 party + small dog were going through. We were scared, away from home, without a place to stay, with basically all surrounding hotels fully booked due to summer high season and James Madison University Open House. The worst thing was that they knew it, however, they didn't care. It was a terrible, stressful situation, and both the clerk and the manager, who didn't seem to care about leaving me and my family stranded, late at night, made even worse!

I'm a food critic. I decided to visit the Days Inn on Toll Gate Drive in Maumee, OH. I stayed one night. The following morning I went to the dining room area for breakfast. I immediately noticed the milk was spoiled when I tasted it. I told the owner Al that the milk was spoiled. He said the milk was fresh. I told him I don't know what type of business he is running here but serving spoiled milk to guest definitely is a violation and will cause many guest to be hospitalized. He told me if I did not like the breakfast than don't eat it. He was very rude to me and I am definitely reporting him to the health department.

I booked with priceline for a room on the 19th of june for myself, my son and 3 year old granddaughter.  we get to hotel after driving 4 hours to find out tge hotel wanted 100.00 cash deposit.  in which I didnt have. I went outside to call priceline it was 8pm or later only to get the run around an hotel came out an said hs cancel my room. I explained I had a 3 year old an they need to find us a room, call hotel but handle it. They informed me they couldn't do anything til morning an talk to days inn an guess we would be stuck in car til morning. I was very upset and still. I went back to hotel an mg son went in ask for manager no an wanted our money back or a room. Wouldn't give a number am called the police saying a man refused to leave which wasn't true. We waited for the officer an explained an understood talked to the guy josh came told us he wouldn't give any number or money back.  yes we stayed in a hot car but called priceline first thing. She called the hotel an priceline canceled room today the 20th.  it's 9p.M. At nite still waiting on my money back. I'm trying to do the right thing an let you handle this. Noone at priceline would give phone no, email etc to contact corp. . Nor did days inn. Day 3 an still no refund I will go as far as I need to make sure this never happens to anyone and their concerns of a 3 year old

To whom it may concern
I am not a custom to make complains but I cannot let this one go by.
I made reservations for 3 rooms for myself and family at your Days Inn in Bullhead City. I went through AAA to book which I will be making a complain to them also. My daughter thought it would be a quite place from the Laughlin strip. 1st our room floors where dirty not just mine but all of them air conditioner wouldn't stay cool. Not one ice maker was working pool was not clean. So all around just not happy. I went to the front desk letting them know our complains. Told me I had to talk to my 3rd party which I did they said they give us other rooms Heck all 3 rooms were dirty no I don't want 3 more dirty rooms I wanted a refund of my other nights not stayed or cancel the charges. When AAA called them the front desk told them we just wanted to go to another cheaper laughlin hotel. One we hadn't booked nowhere else at that time. Then manager told my husband not to talk to other customers cause some guy came well waiting asks my husband why we didn't want to stay and he said room dirty guy left. We will never stay or refer that Days inn to anybody. You would think if you had big hotels across from you that being a Days inn the rooms and area would be top notch to get the business for the price you charge. The whole place needs upgraded including your unmanned managers and front desk clerks customer service must be a business number one goal.

I (Perry McDaniel) is making a complaint against Days Inn Salisbury, 2525 N. Salisbury Blvd.
Salisbury, MD 21801. I and my girlfriend was a guest at Days Inn on 6/15/19-6/16/19 (conf. # [protected]) Rm. 240. It was an unpleasant stay for I and my girlfriend due to serval reasons which where, toilet issues (not flushing completely) we had to assist it with pouring additional water. When my girlfriend woke up to go use bathroom she saw several roaches running up wall. In the early morning we notice a roach crawling on the bed...also on the wall. I managed to get pictures of it to show clerk at the front desk when I checked out. We inform the clerk about our complaint on Sunday 6/16/19... here attitude and unconcern was not good at all...as if we were lying. She was not apologetic or sympathetic towards our complaint and concerns...never asked to see pictures. We did ask her if anything was going to be done. She said maintenance would handle toilet issues but mentioned nothing about the pest (roaches) issues and dismissed us right away. I and my girlfriend was very unhappy with the stay...and the thought of how unconcerned the hotel front desk clerk was mind blowing. This caused us an inconvenience...had to keep assisting toilet and check all luggage to make sure no unwanted roaches where leaving with us. Please follow up with that hotel and make sure nobody else stay is unpleasant like ours. Hopefully I and my girlfriend will one day trust staying at Days Inn again. Thank you. Perry McDaniel [protected]) Hampton, VA 23661.

I booked 2 rooms through Expedia (who will not let me review through their app once I click the "terrible" rating) the entire premises is shabby and run down. The desk clerk, and only employee we ever saw, was rude and acted bothered. The first room was old with torn carpet and a filthy bathroom but decent compared to the second room. Upon opening the door I was assaulted by the foul odor of mold, as if the carpet had been soaked and dried in the heat. One bed was pulled away from the wall, giving a great view of the black mold covering the wall behind it. Some black gelatinous blob of crust had dried while sliding halfway down the wall behind the door. The drawers to the dresser were pulled open and skewed, half of them missing. One bed had dirty sheets with obvious black stains on it. The second bed had a large greasy stain on the top blanket. There were what looked like blood spatter on the ceiling over the shower. Obvious drug deals going down in the parking lot. Crusty coke baggies littered the ground by a disgusting, overflowing trashcan and the deep end of the pool was covered in mustard algae. There was one working table with an umbrella, everything else was broken. We told the clerk we had our 82 year old grandmother with us but insisted he could only put us on the second floor. After calling and complaining about the state of the second room he grudgingly had us escort him into it, glanced at it and said he would get us another room. The replacement room smelled better but was just as run down. The AC wouldn't work on high, but not wanting to call the front desk again we just decided to deal with it. Had I not already paid for the rooms and been so many hours from home, we would have never stayed in such a filthy, run down, atrocious smelling, drug riddled place. Being right across from the silver springs entrance I mistakingly assumed this would be a well used and up to par establishment. I was wrong. The entire place is run down and hazardous.