Days Inn
reviews and complaints

My husband reserved 2 rooms at the Days Inn Staunton, VA, 372 White Hill Road for Friday night, July 12. One room was barely acceptable. It smelled like urine. The other room was absolutely disgusting. One of the beds had DEAD bugs and stained sheets, pillow cases were brown, blankets were dirty. There was no way we were putting our 4 year old granddaughter or anyone else in a bed with dead bugs and filth. So with that 2 adults and a toddler tried to sleep in the other bed. The room smelled awful. The bathroom was dirty - hair in the tub. Smelled like urine. The tub mat was bunched up in the corner. Ripped and stained lamp shades. Basically, the entire room was filthy.
Upon check out the next morning, my husband said something to the attendant at the desk about the condition of the room and the reply was
not customer oriented. The comment - what kind of bug? Wow! Really? Perhaps employees should remember what/who keeps the doors open and allows them to have a job! Maybe they should be reminded - it is the customer.
It's not the way a family should start their time away! What is corporate willing to do? I'd think with something this severe and unacceptable, I'd expect a full refund. Seriously, would you want to pay for filth?

Service of front desk by lisa and watched her give rooms for free and then due to her not remebering which room was available assigned me one with somebody in it then the condition of my room air not working and waiting after i made reservation and paid thru priceline still had wait 2 hours to actually get into a decent room. Was accused of stealing by housekeeper on first day stay and given hard time to get clean linen also eletrical plug not working and could not even get charge. while waiting for room abserved the needle laying by front and it still remains this morning. Condition of breakfast room not clean. Over all just the waiting Condi and behavior of a front desk clerk and condition of property housekeeping. Would like show of good faith and respect to combeemsate me for my 2 days or give money back .

7-15-19 @ 1:45pm
When my 2 children and I arrived in the room, the entire floor was covered in cat hair and little pieces of garbage. The room smelled like cats. It was disgusting. My children wanted to sleep in the car but the room is non refundable and I had no more money to take them somewhere else. We went out a few minutes after we put our things in the room and I brought it to the cashier's attention that we did not bring in animals but there was cat hair EVERYWHERE from whoever was there before. She just said 'ok'. There was no attempt made at cleaning the room, or changing us to a different one. I have attached a few pictures.

I'm not statisfied with my stay it took
Housekeeping almost two days to empty my trash only one trash can hardly any outlets to charge my phone breakfast was not all that great housekeeping never brought new soap or more toilet paper prices are way too high for the price I paid I could of got a fancier room at a more expensive hotel. Well not go back to the one in Davenport by Iowa machine shed

Stayed on 7/6/19. Days Inn Corpus Christie beach location. Hotel was filthy, floors were soiled, bathroom mold on shower curtain and walls, interior walls had substances stuck on walls, bed was uncomfortable, and I was actually afraid of bed bugs. I slept on a blanket that I had in my car. The builing is in shambles. The outdoor pool was so dirty that you could not see the bottom and unusable. The only thing this hotel has going for it is the location. It surprises me that Days Inn would allow a hotel like this to bear their name. This hotel was not worth the 180.00 per night I was charged.

I have stayed at many Days Inn locations in the past with great pleasure. Always great rates and clean rooms. At least until visiting the location in Centerville Texas. I went through Centerville Texas back in May of this year and I had called and made a reservation at the local Days Inn. When I got there to check in they couldn't find my reservation and the young man running the computer was totally confused and it took nearly an hour to get checked in. Later that evening I checked my bank account and realized he had charged me for 2 nights instead of one. I went back to the lobby and complained. It took another 20 minutes but he finally got the over charge corrected. I just wrote it off to the young man being untrained anf not very experienced. Well I went back to Ceneterville Texas again yesterday 6-5-19 and once again I had made a reservation at the local Days Inn. This time I checked right in with no problems. As usual my room was clean and in order. Out of curiosity I checked my bank account and this time they had charged my credit card for 3 nights instead of one. I went back to the lobby and told the clerk she had charged me for 3 nights. She argued with me and told me she had not charged me but one night. I showed her my bank statement on my I-phone and then she said she would take care of it. When I checked out at 10:30 this morning they had credited me for one of the nights but were still charging me for 2 nights intead of one. She told me it would credit me for the other over charge later in the day. It's 11:30 on 6-6-19 and the over charge has still not been removed. I will be going to my bank on Monday 6-8-19 and get this straightened out. I will NEVER stay at a Days Inn again and I do not think this location did this by mistake. I think they intentionally over charged my card.
Marvin Miller
3850 fm 518 apt. 3007
League City, Tx. 77573