Days Inn

I booked 4 nights at Days Inn by Wyndham in west Des Moines Iowa at 1258 8th street, West Des Moines IA 50265 from 7/31/23 to 8/4/23. On 8/2/23 I fell at this property and fractured my right ankle in 2 places, I sought medical care and upon returning to the hotel made a report with them indicating what happened. I told the desk person I would be checking out early due to my injury in the morning. When I checked out a day early I was told by the on duty desk person that he couldn't do a refund for the last night of my stay, the manager would have to do that. I contacted the manager by phone about this on 8/5/23 and he refused to credit me $131.04 for the total amount for the 4th night that was booked. I am seeking a refund of $131.04.

I called in a reservation for 2 rooms on July 13 2019 at 5:50 pm, 1 w a small pet. She took all the usual information as well as credit card and email info. We were 90 miles away... when I got there, she only had 1 reservation for 1 room...then said I can get you a room but it will cost more. I asked to speak to a manager, which she said was unavailable and she wouldn't give me a name . She suggested I called a different phone than theirs, so I called the number and it rang to the front desk in front of me. I asked who was working before her( it would have been in the last hour) she said she didnt know! I never received an email for confirmation even though I gave her the address. What kind of games are these people playing w your hotel...I have never had anything like this happen and I stay in a lot of hotels!
Never staying at a days inn again!