Exploria Resorts

I deposited a bunch of my rewards credits for gift cards. Now 10 days later I have nothing. Have inquired three times and get the same response. Please wait 48-72 hours while our team looks into the matter. It took them a matter of 15 seconds to snatch my credits when I requested the cards now I have less credits and no cards. Can't understand what takes so long to key in a few lines and send the email!

Summer Bay is the biggest SCAM there is! They have lied and stolen from us and still continue to not help us get out of this contract. We were told so many things that were untrue such as the maintenance fees would never rise but they in fact do EVERY SINGLE YEAR!

Due to their lies, we have NEVER been able to use this property - not one time. All we have done is pay their fees.

This is not a company you need to get involved with. We have had nothing but trouble with Exploria since signing up with them. I thought we were buying into a vacation benefit that would save our family money. It was presented to us that way. We really feel we have been scammed into something that we'll never experience. We have also had to go back and forth with this company about the fees. They are adding fees and penalties saying we have not paid them and we have. We honestly wish there was time to investigate this company before signing with them. We need this company to take this timeshare back and let us out of this misery. It is not worth the time or the money wasted. It is very unfair that this company is allowed to take advantage of people this way. Please do your research before getting involved. We would like a way out of this immediately.

We can no longer continue to be owners of the timeshare, as it has become a frustrating burden on our limited income and overall well-being. We don't have any idea about how to get someone else to take this over. The truth is, nobody wants to become entangled in this situation, and who can blame them? We ourselves now regret ever signing up for this agreement and do not want to push this burden onto our children. We feel misled by the information provided to us at the time of signing. We were told that we could sell the timeshare to someone else and that this was a favorable investment, but this has not proven to be the case for us. We are asking for help to clear this situation up as soon as humanly possible.

My Name is Rose Ann English & Michelle Small-English 0wner at Exploria / Fairway resorts in the Pocono Mountain Villas owner number is 297698. We have been a member for 15 years; I paid off my loan and has been paying maintenance fees every year. I just received the yearly maintenance fee statement and i was blind sided by a fee that was put on the statement called additional Assessment fee for 3,712.01 which i don't know nothing about and can't afford to pay. It's bad enough and a hardship to just pay the maintenance fee which goes up every year. It has been a hardship financial since COVID. I will wait for your prompt response in this matter.

Thank You Ms English

[protected]@g-mail.com

My experience with this company has been nothing but problems. From the moment we were tricked and deceived into purchasing this so-called vacation product, we have been plagued with very high costs, a lack of availability, and a complete disregard for our needs as customers. During the initial sales pitch, our representative Belinda and others made several false and misleading statements. Despite our specific questions about whether this was a timeshare, we were told it was not. We were also promised that we would have no issues using our points to book vacations for certain months of the year, which turned out to be a complete lie. As soon as we attempted to book a vacation, we were met with limited availability and absurd costs. This completely contradicted the promises made during the sales pitch. Moreover, we were unable to contact anyone at Club Exploria during the grace period, further leaving us questioning the legitimacy of this company. As if the initial experience wasn't bad enough, our current situation is unaffordable. We are currently on a fixed income and simply cannot afford this unusable product. It is beyond distressing that we have been robbed of our hard-earned money by a company that claims to value customer satisfaction. We demand that Club Exploria terminate the contract and release us from this timeshare. We have no desire to remain affiliated with a company that profits off of deceit and manipulation. The lack of transparency, customer service, and accountability by Club Exploria is inexcusable. We hope that this complaint serves as a warning to others considering doing business with this fraudulent company.

I am very upset with Exploria Resorts and the way that my concerns and complaints have been handled. Despite numerous attempts to voice my grievances and seek help, I have been met with nothing but indifference, and I have come to the conclusion that this organization does not value its customers or their well-being. Let me be clear: I have responsibilities at home that require my time and resources, and I simply cannot afford to continue paying the ridiculous fees that Exploria Resorts has been charging me. Not only have these fees increased every year, but I was never made aware that they could do so when I signed up for this timeshare program. This is an unethical and unconscionable practice, and it has left me feeling trapped and frustrated. Moreover, I have found that the representatives of this organization are dismissive and unhelpful when I try to address these issues. They have consistently ignored my concerns and offered nothing but automated responses to my complaints. And when I finally had a chance to speak with a representative directly, I was met with rudeness and a complete lack of empathy. This is unacceptable behavior from an organization that purports to care about its customers. I believe that I have been misled and mistreated by Exploria Resorts, and I am eager to find a solution to this ongoing problem. I had hoped that this organization would understand the difficulties I am experiencing and work with me to find a mutually beneficial solution. Instead, I have been told that I must "honor my commitment," despite the fact that it is clear that Exploria Resorts has not honored theirs. I request that I be released from my contract with Exploria Resorts once and for all.

Words cannot express the level of disappointment we feel towards the dishonest practices and outright negligence that your company has displayed towards us. We entered into this contract with high hopes and expectations, only to be met with a barrage of empty promises and generic responses that have left us feeling powerless and unsupported. It is inconceivable that in this day and age, a company that claims to value customer service and satisfaction would behave in such a shameful manner. Despite our repeated attempts to cancel our contract and receive the support that was promised to us, we have been met with a wall of silence. The recommended resale company, which we were assured would find a buyer for our timeshare, provided no assistance whatsoever, leaving us to spend a significant amount of our own money to advertise and market the timeshare on our own. It is appalling that your company has failed to deliver on its promises, and we demand immediate action to rectify this situation. We would like to see a prompt and concrete response that addresses our specific concerns and facilitates a satisfactory resolution to this matter. We have been more than patient and cooperative in our attempts to resolve this issue, but it is clear that your company has no intention of honoring its contractual obligations. We are now left with no choice but to request that you release us from the ownership immediately.

It has been not just a letdown, but a complete disgrace that has left me feeling misled, cheated, and disappointed. When I first purchased the timeshare, I was promised access to top-tier luxury condos and villas. Instead, what I received were overpriced rooms that were dirty and dark. I feel as though I have been scammed by your company, as I was led to believe that I would be receiving the absolute best accommodations available. However, this has not been the case, as I have been stuck with low-standard facilities and accommodations that do not meet the promised quality standards. It is unacceptable that your company is trying to pass off subpar rooms as luxury accommodations. I did not invest my hard-earned money into a timeshare to be given the worst quality accommodations available. Furthermore, the customer service provided by your representatives has been appalling. The representatives I spoke with were dismissive and even laughed at us when we called to complain about our issues with the accommodations. This level of unprofessionalism and disrespect is beyond belief and not something that I ever expected from a reputable company. It is clear that your company has no regard for customer satisfaction or integrity. To add insult to injury, your company continues to pressure us to upgrade, promising luxury accommodations that we never receive. This is fraudulent behavior and a complete scam. I have lost an enormous amount of money trying to make this work and I demand that your company take full responsibility for their wrongdoing and let us out of this timeshare immediately. I have upheld my end of the bargain by investing my hard-earned money into this timeshare, but your company has not upheld its end. Your company has not honored its promises to provide luxury accommodations and excellent customer service. I demand that your company make this right and release me from this contract.