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Exploria Resorts Customer Service Phone, Email, Contacts
Exploria Resorts
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Exploria Resorts
reviews & complaints

Exploria Resorts Complaints Summary

41 Resolved
75 Unresolved
Our verdict: Engaging with Exploria Resorts, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Exploria Resorts complaints 116

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Newest Exploria Resorts reviews & complaints

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4:06 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Sabina Lopez. I'm filling a complaint to Exploria Resorts club, the last may 2023 when through a vacations agency in Facebook page I thought I was buying my first and the best vacation of my life... the package was 5 days in the resort and 3 days cruise and part of the package was a presentation (which I didn't know) I asked them what happen if I...

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1:04 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I am extremely dissatisfied with the timeshare product that I was unfortunately coerced into purchasing with Exploria Resorts. The entire sales process was based on lies and manipulations, and I regret putting any trust in the representatives. From the very beginning, I was promised that the timeshare would be a fantastic financial investment and that I...

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11:47 am EST
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This review was chosen algorithmically as the most valued customer feedback.

My family and I were convinced to sign a contract with Exploria Resorts under false pretenses, with promises of lower vacation rates and the ability to travel anywhere at any time for fraction of the cost. These promises turned out to be nothing more than outright lies, and I am deeply disturbed that the company would resort to such tactics to deceive...

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Is Exploria Resorts legit?

Our verdict: Complaints Board's thorough examination reveals Exploria Resorts as a legitimate entity with notable strengths. Despite a 35% resolution rate on customer complaints, which invites a closer look, Exploria Resorts stands out for its commitment to quality and security. Clients considering Exploria Resorts should delve into its customer service record to gauge compatibility with their expectations.

Exploria Resorts earns 96% level of Trustworthiness

Perfect Trust Endorsement: Exploria Resorts achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Exploria Resorts. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Exploriaresorts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Exploria Resorts website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Exploriaresorts.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Exploria Resorts as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

According to our analysis, Exploria Resorts appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Exploria Resorts's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 35% of 0 complaints were resolved.
  • Exploria Resorts protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Exploria Resorts. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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10:50 am EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Complaints Board, I am writing to you to express my profound dissatisfaction with the services that I have received from Exploria Resorts. My experience with this timeshare company has been nothing but a continuous nightmare from the moment I signed up for their services. Exploria Resorts has been using manipulative and coercive sales tactics to bind...

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8:58 pm EST
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For over a year now, we have been trying to cancel this timeshare and have found no resolution to our problem. We have reached out to the resort, contacted our Attorney General, and now we are sharing information with the expectation that the resort will provide a fair and satisfactory solution. It is unacceptable that we have been paying fees for a...

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4:25 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Not only am I being charged a huge assessment fee of $9,538 but as usual our regular maintenance fee has increased %10. Now if they are collecting this from all of their members without any explanation, that seems like a huge sum of money they will be collecting without any accountability. I am constantly calling to speak with someone about the matter and...

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11:26 am EST
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Exploria Resorts Timeshare

We can no longer continue to be owners of the timeshare, as it has become a frustrating burden on our limited income and overall well-being. We don't have any idea about how to get someone else to take this over. The truth is, nobody wants to become entangled in this situation, and who can blame them? We ourselves now regret ever signing up for this agreement and do not want to push this burden onto our children. We feel misled by the information provided to us at the time of signing. We were told that we could sell the timeshare to someone else and that this was a favorable investment, but this has not proven to be the case for us. We are asking for help to clear this situation up as soon as humanly possible.

Desired outcome: We would like the resort to take the membership back and release us from the unfair agreement.

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5:15 pm EST
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Exploria Resorts Additional assessment maintenance fee for 2024

My Name is Rose Ann English & Michelle Small-English 0wner at Exploria / Fairway resorts in the Pocono Mountain Villas owner number is 297698. We have been a member for 15 years; I paid off my loan and has been paying maintenance fees every year. I just received the yearly maintenance fee statement and i was blind sided by a fee that was put on the statement called additional Assessment fee for 3,712.01 which i don't know nothing about and can't afford to pay. It's bad enough and a hardship to just pay the maintenance fee which goes up every year. It has been a hardship financial since COVID. I will wait for your prompt response in this matter.

Thank You Ms English

[protected]@g-mail.com

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1:30 pm EST
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Dear Complaint Board: I am writing this complaint against exploria and their predatory, dishonest and money extorting processes. I was an owner with Fairway and Tree Tops almost thirty years prior to exploria taking over the property, at which time I held no mortgage. In spite of their aggressive attempts to sell exploria, I was steadfast that I would not...

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8:48 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Not only are we being charged a huge assessment fee of $6,000 but as usual our regular maintenance fee has increased %10. Now if they are collecting this from all of their members without any explanation, that seems like a huge sum of money they will be collecting without any accountability. We are constantly calling to speak with someone about the matter...

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2:03 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I am extremely frustrated with the way your business operates, and I am making this complaint because I want to put an end to this horrific experience that I am currently going through. When I initially signed the contract, I was under the impression that your company would respect my right to return the timeshare if I found that it was not suitable for my...

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2:17 pm EST
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My experience with this company has been nothing but problems. From the moment we were tricked and deceived into purchasing this so-called vacation product, we have been plagued with very high costs, a lack of availability, and a complete disregard for our needs as customers. During the initial sales pitch, our representative Belinda and others made several...

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9:15 am EST
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Dear Complaints Board, I am writing to file a complaint against Exploria and their sales representatives for the way they have treated my family and me. We were presented with an opportunity to become owners at a resort in Orlando, but the experience was far from what we were promised. During the long and tiring meeting, we were told that we would be able...

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11:52 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am very upset with Exploria Resorts and the way that my concerns and complaints have been handled. Despite numerous attempts to voice my grievances and seek help, I have been met with nothing but indifference, and I have come to the conclusion that this organization does not value its customers or their well-being. Let me be clear: I have responsibilitie...

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8:51 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Words cannot express the level of disappointment we feel towards the dishonest practices and outright negligence that your company has displayed towards us. We entered into this contract with high hopes and expectations, only to be met with a barrage of empty promises and generic responses that have left us feeling powerless and unsupported. It i...

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11:03 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

It has been not just a letdown, but a complete disgrace that has left me feeling misled, cheated, and disappointed. When I first purchased the timeshare, I was promised access to top-tier luxury condos and villas. Instead, what I received were overpriced rooms that were dirty and dark. I feel as though I have been scammed by your company, as I was led to...

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10:21 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Complaints Board, I am writing to you to express my disappointment with Exploria and the way they have treated us. My husband and I were lured in by the promise of a great vacation opportunity, but instead, we found ourselves trapped in a timeshare nightmare. From the moment we arrived, there was a lot of pressure placed on us to sign up for a...

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10:07 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

It is with great regret that I must express my dissatisfaction with the way that Exploria runs its business. My wife and I fell prey to their high-pressure sales tactics in 2006 when we purchased a Summer Isles Condominium Unit for $17,361. At the time of purchase, we were promised a range of benefits that were simply too good to be true. We were told that...

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11:50 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

My family and I have been struggling with timeshare ownership for quite some time now, and unfortunately, we have not received any support or assistance from the timeshare company despite numerous attempts to seek their help. I have reached out to the timeshare for assistance on multiple occasions, explaining my situation and pleading for their help in...

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2:52 pm EDT

Exploria Resorts Timeshare

I am not satisfied at all with this company. Exploria Resorts has done nothing but deceive me and take my money. I have been asking them, for what seems like forever, to help me cancel my timeshare. I have so many reasons to not want to be involved, but mainly, I have had to move out of state to an assisted living facility because my wife has passed away, and need to be close to family for my care. We were trying to get rid of the timeshare a long while ago. Now it is even more of a hassle and none of the representatives seem to want to help. They don't care about the seniors or the bind it puts them in having to deal with something like this timeshare. I will never be able to use it and the money it is costing me is unbelievable. I would truly just like for them to take this from me and allow me to live forward without this headache. No one wants to be bothered with this and I can't blame them. I would like to be out myself.

Desired outcome: Let me out of this contract

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Exploria Resorts contacts

Phone numbers

+1 (855) 849-2205 +1 (352) 432-2323 More phone numbers

Website

www.exploriaresorts.com

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