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1.2 753 Reviews

Days Inn Complaints Summary

41 Resolved
711 Unresolved
Our verdict: If considering services from Days Inn with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Days Inn reviews & complaints 753

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9:15 pm EDT

Days Inn 215 west 94th street, new york ny 10025

We stayed in the Days Inn on West 94th Street in New York, NY on Friday May 31st and it was the worst hotel experience I have ever had. It was disgusting. Everything was dirty, the wall paper was ripping off the walls, the air conditioning and carpets were held together with duck tape. The bathroom had rust all over it and the furniture was falling apart throughout thand whole room. We were suppose to have a park view and our window looked out to a dirty street. The odor of the room was nauseating. Dead bugs were on the windowsill and throughout the hotel. the whole hotel was dirty especially the elevator. We got this room trhrough groupon and left a review on the app but we felt so terrible about the experience we wanted to take the extra step. We would have left if it wasn't already too late to catch our bus by the time we arrived.

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9:58 am EDT

Days Inn amenities

We stayed at the days inn in Ann Arbor. It is located on Carpenter Road. The hotel is very dated. The paint is coming off of the tiles in the bathroom and bathtub. Our microwave and hair dryer were not working and we found what may have been a bed bug on the side of the bed. I asked an employee about the possibility of bed bugs. I was advised that our wing is generally good it's where the homeless people reside that has problems. I went to the front desk to ask about homeless people residing there. I was advised it is paying people who stay for a week or a month etc. They have some sort of income and are temporarily transient. I would suggest that it be one or the other. Unsuspecting travelers do not want to stay in a place that is really a source of housing for the less fortunate. You rent it by the hour, week, or month not for a night or two to tourists. This hotel should either become subsidized housing, renovated and be utilized as a hotel, or torn down. We paid $100 American for our room. We booked two rooms as we are traveling with extended family. If the hotel is in this condition housing transients the pricing should reflect this. Feel free to contact me. Amanda Bitter [protected]

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Update by Amanda bitter
Jun 02, 2019 10:07 am EDT

To add to my previous complaint I forget to advise that the front desk operator advised that the hotel is inspected every three months for bed bugs. The last inspection was completed a month ago. (We stayed there on Saturday, June 1st, 2019) I was also advised by the employee who advised that the bed bugs are only bad in the "homeless" wing that the mattresses are a year old and should be good. My name again is Amanda Bitter, [protected] if you require more information

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12:25 pm EDT
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Days Inn our recent stay in cherry hill nj days inn

Here is a letter that I sent to the manager of the Days Inn. I still have yet to hear back from anyone! Stay date- May 14-15, 2019 Cherry Hill NJ Booking #[protected]
I called the hotel twice to speak with Mr. Patel and no return call was made to me.

Dear Mr. Patel, I am writing to make you aware of a situation we had at your hotel last night. I arrived with my son's girlfriend and we got to the room and weren't very happy but put our bags in and left for dinner. We were meeting my son (who is on leave from the Marine Corp Washington DC he serves as a Military Police . When we returned from dinner we entered our room and the entire room smelled of marijuana! We opened the door to the bathroom and it was exuding from the fan. Now he is a Marine and there is no way he would be able to even enter this room without the chance of getting marijuana into his system. He was furious and this would have been very detrimental to his visit let alone our own visit. We went to the front desk and explained the terrible situation to the front desk person. She was surprised but never even offered us another room! We told her we were leaving and that we would report the situation to you. She told us we had to speak to the manager. We left and had to find another hotel at 9:30pm .I AM EXPECTING TO GET A FULL REFUND OF THE ROOM RESERVATION WHICH was reserved through Expedia.com. I sent them a review of our experience and how completely disappointed we were. This really could have created a bad situation for my son. Our Booking # [protected].
I would appreciate a prompt response to my email. If I don't hear from you I will be speaking to the Better Business Bureau and will pursue this situation further. My direct email is [protected]@gmail.com or my cell is [protected]. Im am awaiting your response. Trish DuBeau

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2:08 pm EDT
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Days Inn the work environment

Danville illinois days inn ran by vijay brahham is such an unprofessional unorganized place. Hey str races towards blacks wont hire noone who doesnt do drugs... I've worked there since february and nothing but drunks and meth heads work there on the job... They dont take nothing serious they have a big bed bug problem the most unprofessional i've ever seen a place ran he let's prostitutes stay for free he asks them to have sex with them and I know this bc i've had more than one person saying hes asked to have sex during interviews... He doesnt replace nothing he just tapes everything from curtains to chairs to couches he underpays his people nothing more unprofessional ever leaves garbage chicken bones and all kinds of things in the halls elevators or where ever else there eating it.

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3:06 pm EDT

Days Inn hotel room rental

Rented a room last night. Woke up because I felt I was being bitten. I pulled back the sheets and there crawls a bed bug. I called front desk and they gave me another room. Once again I wake up being bitten. End result I couldnt sleep and had work in the morning. My wife couldnt sleep and she qas very ill. The worst hotel stay ever. I left a detailed letter at the front desk and showed the video of the big crawling across the bed and still no return call from manager although he is in his office. Im very upset and wouldn't recommend anyone stay there especially with their family. I have bumps and ive been itching ever since. I'd like to speak with a manager before I upload the video.

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5:39 pm EDT

Days Inn sexual harassment stone oak days in san antonio tx

I'm concerned that the maids in a Days Inn hotel are being sexually harassed by an employee. My wife who is from Spain who is fuent in spanish was staying at the 1505 Bexar Crossing St, San Antonio, TX 78232 Days Inn & Suites by Wyndham San Antonio North/Stone oak last Wednesday. She overheard the maids talking in next door about how "Sebastian" had just sprayed her in the face with a cleaner then followed her spraying as she walked away calling her a "stupid [censored]" and kicking at the elevator. The woman told the other employee that she was so upset and felt like this was all because he had been asking her out and texting her a lot at home and that she was married but he wouldn't stop. The second maid then confirmed that she too had been harassed by "Sebastian" and that he had asked her out on dates as well. I'm military so when my wife told me about this incident and what she had heard I knew I had to contact someone to let them know that there may be something that needed to be investigated by Days Inn management.

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5:29 pm EDT
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Days Inn property appearance, staff

To whom It May Concern,

I have family coming into town for a reunion and I put them up at the Days Inn in Fayetteville

Arkansas. I went to the property to pay for the room. Upon looking at the property I noticed a lot of junk on the ground. Trailers, old Days Inn sign all of which was near pool. There was a lot of pot holes in the parking lot and not well maintained. I noticed the lobby had constructions mats all over the place and it was not tidy. The counter person who waited on me was disgusting. His pants were so tight he kept grabbing himself to, I guess to adjust. I was very dissatisfied with the hotel, but all other hotels in area were booked and had to stay within my budget. I work for a reputable company and I would never put a guest at that hotel until it is cleaned up. I'm so angry that my mother who is 81 and my brother have to stay there. I would request a refund!

Sincerely

Lisa Cerreta

Stay dates 5-24-5-28

Reservation under my name.

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timpar
, US
May 15, 2019 6:19 pm EDT

If you cannot afford to stay in the hotel then don't. Maybe you could have stayed with family. That is if they are willing to put up with you. OR you could tell your family that you cannot make it to the reunion. I am sure that would delight them as they do not have to put up with you. You had no isu staying at the hotel you should have no issue paying for the stay. IF you cannot afford a hotel room you can sleep in a cardboard box or bus shelter. IF you cannot afford to pay for a hotel room for your mother and brother they could stay with you. This is a hotel room, not a bus shelter. You want to spend the night there you pay for it. Do not go around making up lies to get a refund because you cannot afford to stay there.

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4terare
, US
May 15, 2019 7:16 pm EDT
Replying to comment of timpar

People always come up with BS excuses to get freebies. Scammers.

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H
10:39 am EDT

Days Inn rude, and arrogant manager of the days inn, in hardy, ar.

He had an accent and answered the Hotel, and he was very rude and arrogant. I was actually job seeking, and the had said apply in person, but I was trying to ascertain if the job was still available before I took off work can made the drive out there. He was very rude, and kept saying that they don't need people like me, and I already had a job so they don't want me anyways. I admit I was rude to him to and said, I wouldnt work for someone like him anyway. Its a shame because he has no clue who I am, and I have stayed there before, but after that will never stay again, and I will spread the word to the locals about his arrogance, because nobody like him should be working in Customer Service. I've worked in Customer Service my whole life, and have never treated anybody the way he treated me. I think the manager thinks he is beyond reproach. Really!

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12:29 pm EDT

Days Inn room and amenities

Conf # 83191ec010625 itinerary [protected] I did bok as a guest this time. Our stay in this motel was very disappointing. From the dirty green pool, broken hair dryer, non working refrigerator, hanging light fixture in bathroom. Crumbling ceiling, raggy blanket, one working plug by sink, dimly lit hallway, children in pool yelling at 6:27 am... Our room was poolside. Phone barely worked in the room to call front desk. Un kept grounds, toilet broke the last day, I managed to flush from inside the tank until check out. I drove to walmart for a hair dryer with wet hair in 49 degrees, we had a wedding to attend. Front desk were nice young ladies but didn't know what to do. Gave us more towels to dry our hair. The plug by the sink had a piece of metal broken off in the socket. The top plug was the only usable one. Of course the pictures online were from years ago. Tried to find another hotel but everything was booked solid because of events in town. Could not wait to leave. Karen delguidice

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10:40 am EDT

Days Inn horrible manager

I called regarding a charge made to the card, he hung up on me, then I called back and he said it's hard to hear, then when he did hear I explained I would be paying cash upon arrival and asked when would they reverse the charge/authorization and with a very nasty attitude he said in a couple days and there was no way of him knowing if I would be showing up or not. He truly needs training on how to speak to all customers.

I will NEVER make another booking with your establishment.

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12:31 am EDT

Days Inn charging an extra 150.00 plus tax to my card without permission

First Name : Dana
Last Name : Roark
Address 1 : 3871 Rocky Fork Road
Address 2 :
City : Otway
State / Province : OH
Zip/Postal Code :
Country : US
Contact Phone : [protected]
Email Address : [protected]@gmail.com
Date of Stay : 5/2/2019
Hotel Name : Days inn
Hotel Location or Address : Batavia ohio
Your Feedback : This was undoubtedly the worst experience I've ever had at a days inn or a Wyndham hotel. When we arrived the refrigerator didn't work and the desk clerks husband ( who by the way isn't even an employee) changed it out for a much smaller one that smelled musty. The room was unacceptable and had dangerous things such as live electrical wires covered with masking tape, heat ducts in the bathroom uncovered and the heat lamp in the bathroom has bare wires and unfinished so you can have a gaping hole all the way around it, that I have photo's of, but the main reason I've contacted you, is the accusation that we smoked in the room and charged my credit card 150.00. This is unacceptable. I argued with them over and over. We absolutely positively did not smoke in that room. I don't smoke and never have. They made a claim against me that was untrue and I believe it was a scam, since another review said the exact same thing. I cannot afford to lose 150.00. I'm devastated

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7:34 pm EDT

Days Inn misrepresentation of facility

I booked a room on booking.com. I confirmed with the facility via email. Upon arriving I was greeted with potholes in the driveway and the parking lot, an old repainted building, people loitering in along the building, old drapes, discolored windows and even larger potholes.
I cancelled the reservation and a pop-up said that I may still be charged for the room, but let the facility know why I cancelled and they may give me partial or all of the payment back. I let them know that the photos on the website were misleading. I awoke to a full charge for the room. I am sure minting this complaint because I would like a full refund. I have enclosed photos from the website and the facility.

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11:30 am EDT

Days Inn the hotel, the carpeting, the sink

We stayed at the Days' Inn on Hilton Head Island, April 28, 2019.
Complaints about Days' Inn Hilton Head:
1. Our pass key wouldn't open door. The clerk said they were having problems with their system and had to unlock the door for us.
2. drain on sink wouldn't work
3. no water pressure in shower
4. looks like blood around drain in shower (probably just rust).
5. carpet in hallway from elevator needs to be replaced.
6. lamp on desk not working
7. air conditioner quite loud
8. coffee was lukewarm

We would appreciate either a full refund or a complimentary night's stay.

Thank you.
The Dixons
[protected]

However, the beds were comfortable.

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Update by Dr. Dixon
May 02, 2019 11:31 am EDT

What is going on?

Update by Dr. Dixon
May 02, 2019 11:31 am EDT

Please read our complaint above.

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9:01 am EDT
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Days Inn no hot water. and faulty towel rack/shelf.

I checked in to Days Inn on April 28th and two days into my trip I was extremely dissapointed. There was absolutely NO hot water so taking a shower was near impossible.. Late in the evening on the 29th I was standing near the towel rack when it completely fell out of the wall and caused me a sprainef ankle along with many other injuries. Pictures of this incident are enclosed. My number is. [protected] and my name is Chanen Lewis. I look forward to hearing from you guys to resolve these issues. Thank you in advanced!

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2:30 pm EDT

Days Inn video of old man and young punk...

There was nothing racist about this... This young punk altered his appearance himself. He wasn't born that way, and the old man said nothing about his skin color. If you don't like the comments you receive about your appearance, don't make yourself look grotesque. "oooh, oh boo hoo... I tattooed and pierced my face and dyed my hair neon green and everyone's making fun of me... I need a safe space to protect me from racists." I will never stay at another days inn in my life and I just retired and plan to travel a lot. Screw you, radical left and days inn. People don't have to like you just because you are alive and people are allowed to call you out for bad behavior when you deserve it. This young punk could easily have resolved just by saying, "hey, dude, I thought it was allowed. I'm paying for a room." but he got nasty with the old man and the old man got nasty back. Nothing racist about it.

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10:14 am EDT

Days Inn racist manager

I just watched a video of your manager at the Days Inn making racists comments, telling the young man he didn't care about losing his job, that he wouldn't he fired over what he was saying and doing. https://www.facebook.com/Munir56/videos/2152505501509640/?t=140. You can see him for yourself. He needs fired now. I will not ever stay in any of your places as long as this so called man holds any position with your company and I will be spreading the news on this as well.

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12:48 am EDT

Days Inn manager racist behavior toward customer

The manager spoke very racist and disrespectful and rude toward a customer and did not seem to care if he was fired!The manager should be fired for speaking in such a manner and should never work in customer service again! Days End should do a better job at selecting applicants for this type job in dealing with the public for this man seemed to fail miserable at his duties. Because we live in a diverse society he will come in contact with many races and as a business that deals daily with people and customer service the monetary loss will be disastrous. Therefore, he should be terminated immediately and an apology extended to the customer. the video has already been sent by others who have viewed it.

Sincerely,

Allyson M.

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8:19 pm EDT

Days Inn racism

Please see this video. I have reported it to the news media as your Days Inn in Norfolk, VA had a paying black customer and this man made racist remarks. You better do something as it looks like that Days Inn supports racism. https://twitter.com/i/status/1120096124210118657 Racism at the Days Inn in Norfolk, VA. Simply horrible what a black paying customer experienced.

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5:10 pm EDT
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Days Inn charge me twice

Hello! Account # [protected]
My name is Lidia Teixeira, I stay in the days inn Orillia at the 5850 Rama Rd Ontario Canada from Saturday April 20 to Apr 21. I arrived around 2:35, the lady in that time charge me 380 for the room 131, she said $ 200 for deposited and 180 for the room, I gave her my MC and she put through and got approves, the lady did not give the receipt, after in the next day on Apr 21, she was there in the morning and told me the transaction did not get through, so I have to pay again $ 180, I called my MC and they told its been approves the $ 380, now you have to give me a refund of $ 380. The lady who took my Credit card is a thief, this is not right to lying and steel money. Could you please investigated this person? and I want my refund of 380 dollars that the hotel charge me. The room is 159.95 + 20.79 = 180 they charge me twice plus $ 200
thank you

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11:39 am EDT

Days Inn unethical behaviour

02/24/2019 - Driving from Grand Junction, Co to Tucumcari, NM, I decided to stop at the four corners to enjoy the view and a rest. However, as soon as I turned into the park i got a flat tire. I was stranded, phone did not get reception in the desert so I had to resort to asking the park attendant for a pen and paper to make a sign and get help with my tire. I was there for an hour before finally gettting a spare put on and then had to drive 2 hours to the nearest town that had a tire shop open on a sunday. Finally made it to a wal-mart where I was told it was going to take a few hours to get a tire put on. They were short staffed and had a lot of people waiting for tires due to the potholes the blizzard had created. I called the Days Inn in Tucumcari to let them know that I was going to have to cancel my reservation due to weather and car problems. It was 4:15 pm. The lady who answered the phone said that I had to cancel by 4 pm. It was 4:15, and I had just gotten reception. She said that because I had booked through Priceline I had to take it up with them because they were just following their policy. So I called Priceline and they said, that it was actually Days Inn that could make the call. What? No one was willing to help. I ended up staying at that wal-mart for almost 5 hours! Through that time I had called both Priceline and Days Inn and kept getting the run-around. The locals kept telling me not to drive across the continental divide and to stay in town. having never driven in snow before and not able to drive at night due to eyesight, I decided to drive as far as I could and stop for the night. I only got to the next town because it was so late and too dark outside. When I got back home to Texas, I ended up taking it to my bank since neither company wanted to help out. My bank tried their best but unfortunately, I just received a letter stating that my account was going to be debited for the room, even though I did not stay and had an emergency. Its funny how a hotel wants to make you feel comfortable and like you are at home, but doesn't really give a hoot about your safety. I will never stay at another Days Inn, or Wyndham hotel ever again. - Angela Strohl angela.d.[protected]@gmail.com

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Phone numbers

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www.daysinn.com

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