CitizenM Hotels Travelers Reviews and Complaints

Latest Reviews and Complaints

L Caplan of Larchmont, US

Sep 11, 2023 2:54 am UTC

CitizenM Hotels Bookings membership

Be very careful and stay away from CitizenM hotels and their membership. Like most efforts to get clients to join company programs they offer you some minor bonuses and in this case I was a trial member of CitizenM and booked a two night stay with their online booking directly. When the membership trial ended I did not renew and they automatically cancelled my upcoming booking, kept the money and told me essentially to F off and ended the chat. You cannot contact the hotel directly, there is no phone number to call corporate and they essentially use their membership as an excuse to steal your money. The only way to reach out is through a chat bot which told me too bad. So they stole my money after cancelling a valid booking simply because a membership lapsed. They didn't ask for an additional non membership fee, or any other option. No money refunded. No booking, just stole my money. Stay far away from CitizenM M. Too bad too as their staff at the hotels are lovely.

Desired outcome: Get my funds back and end any relationship with CitizenM

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How responsive is CitizenM Hotels's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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CitizenM Hotels has received 1 complaints on ComplaintsBoard. The first reported case, Bookings membership , was published on Sep 11, 2023, and the most recent complaint, Bookings membership , was posted on Sep 11, 2023.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is CitizenM Hotels Legit?

CitizenM Hotels earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds CitizenM Hotels to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, CitizenM Hotels is known for their high standards and safety. If you're thinking about dealing with CitizenM Hotels, it's wise to check how they handle complaints.

CitizenM Hotels has claimed the domain name for citizenm.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Citizenm.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Citizenm.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

According to our analysis, CitizenM Hotels appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

We looked up CitizenM Hotels and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

We conducted a search on social media and found several negative reviews related to CitizenM Hotels. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.