Holiday Inn Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Six Continents Hotels, Inc.

Three Ravinia Drive
Suite 100

United States - 30346-2149

Customer Support Phone Numbers


Holiday Inn Complaints & Reviews

Orange Lake Resorts - Holiday Inn Club Vacations Inc. / timeshare

Oct 13, 2019

Avoid this company at all costs, even if you like timeshares. They are considered to be one of the dirty dozen timeshare companies who are unethical. They lied in their presentation about several things such as the actual value of the ownership package, the locations where I could travel...

Holiday Inn Express & Suites / employee reflection of your company...

Oct 11, 2019

Today (10 Oct 19) at approximately 4:20 pm I was merging onto Airport Way with my 3 sons ages 2, 9 and 11. I was almost completly merged in when a white prius started honking an i had to cut hard right to not get rear ended. Before I merged onto the road i looked to see it was clear but...

Holiday INN / holiday inn club vacation

Sep 30, 2019

9/29/19 i called to get my points fixed and that was fine then was transferred to Samuel em#63196 who talked very fast about staying 4days 3 night for 199. and would get it back so it was free. I keep telling him I had to talk to my husband but he said that I could call back and cancel no...

David Wallys Resort and Hot Springs / wedding dinner arranged by stephanie moghaddam

Sep 22, 2019

Holiday inn bought David Wallys earlier in the year. No one listens or seems to care at DW so I am reaching out here in hopes of some resolution. From the beginning, Stephanie Moghaddam was poor at responding to me and follow through. But there was no other option than to work with her. I...

Holiday INN / service

Sep 05, 2019

worst experience ever from holiday inn. on 8/31 i was driving north to beat the hurricaneand i picked up a coupon book in virginia. when i arrived after driving 51 miles to stay at a holiday inn, i was told they would not honor the coupon and the rate would be $135 instead of $89, the...

Holiday INN / reservation

Aug 30, 2019

I made a reservation to evaccuate for Hurrican Dorian. I booked so I could cancel. I called on 8/30 to add days. My cc was charged for the additional days. I wanted to be able to cancel if necessary for the additional days. I was told by Julie on 8/30 7:05 AM I could not cancel the 3 day...

Holiday INN / management

Aug 26, 2019

I am currently an employee for Holiday Inn Express Denver Aurora Medical Center. I was hired May of 2019 and have since then experienced quite a few unprofessional experiences. As far as favoritism to personal and unprofessional relationships in and out of the work place, hostile, unsafe...

Holiday INN / safety issue

Aug 21, 2019

On 8/17/19 my fiancé and I checked-in at the hotel, he asked for a room change to a king room instead of a double bed room. Upon arrival to the room we noticed that our room was still a double bed room. Approx. 1145pm someone was entering our room (Rm 305). We called front desk and explained...

Holiday INN / housekeeping

Aug 17, 2019

I worked in housekeeping for that location and I have to tell you DONT ever work there. The manager is horrible and biased. She lets people do almost nothing and makes the new employees do it all. No uniforms and they steal tips from others rooms. It's the worst place ever to work. I ended...

Holiday INN / I was forced to work in a mold environment

Aug 08, 2019

I worked for holiday inn express for 3 yrs, I was never late.i got fired cause I wouldn't go int rooms cause they were full of mold.we had 42 rooms out of order due to mold contamination and I have pics and videos of it.the place was so bad my dr told me to leave that establishment.but...

Holiday Inn Express Nampa Idaho / overcharge, front desk clerk, unsafe parking lot

Jul 24, 2019

On Monday, July 22, 2019, while I was traveling by car between Scottsdale, AZ, to Seattle, WA. About 2 hours outside of Boise, ID, my husband phoned my cell and asked if he could make a hotel resevation in the Boise area. I agreed. He contacted Holiday Inn Express and made a reservation...

Holiday INN / I was shocked by a bare wire in the hotel room.

Jul 21, 2019

Holiday INNArrived July 5th 2019. Was unpluging a clock in the room to plug in my phone charger and was Shocked by the bare wires on the cord. With my hand still hurting I went down to let the front desk know what had happened. The young lady went to get the manager three times, and after 15 minute...

Holiday INN / arrived at hemel hempstead holiday inn 12/07/19 to be told reservation had been cancelled despite received confirmation [protected]

Jul 17, 2019

12/07/19 arrived to be told that our booking had been cancelled because of unknown problem with the credit card I have used for years and am still using The hotel had one room available for the Friday night but not at the rate booked and had no rooms left for the Saturday night On the...

Holiday Inn Waterfront, Peterborough ON / trying to cancel reservation july 19,20. one room 2 beds. r1564215870

Jul 16, 2019

The plan was to bring my elderly mother [age 94!] to meet family in Peterborough July 19 and 20. I chose the Holiday Inn in downtown Peterborough to provide easy access to shopping and the family event. I am unable to keep this reservation. Plans changed. I have spoken to the hotel...

Holiday INN / holiday inn genoa city

Jul 11, 2019

Hello, I wanted to re-cap the horrible experience we went through with one of your hotel locations: Holiday Inn Genoa City. We had originally, and by accident, booked the wrong dates for my colleague Christine's stay. We accidently booked June 30 - July 4 … but had meant to book July 5 -...

CCI Reservations / Hotel reservations

Jul 02, 2019

I made a reservation for the holiday inn hotel in eureka missouri. My name is Samantha Matthews my email is [protected] And my phone number is [protected]. I was over charged for my hotel room. I send them an email and they refunded my money. Then when I went to use my card the...

Holiday INN / employment

Jun 29, 2019

I worked at the holiday inn express in lubbock texas... Management is bad... They favor people... When i quit they refused to give me my last check..held it for 5 days... They even put me on blacklist just cause i quit and didnt want to work with them anymore...they made fun of me a...

Holiday INN / manager and staff under influence

Jun 22, 2019

I watched cooks and managers stumbaling around can clearly see their on drugs. The manager was slurring and crying constantly. Her name was Denise and the cook was a female who was literally passing out . I never been more disopointted in a hotel. I watch them mistreat employees for thing...

CCI Reservations / unauthorized fees added to our hotel bill

Jun 20, 2019

We were unknowingly redirected to CCI Res after putting in into the web browser. We booked the hotel at the rate of $99.34/night, plus tax. Additional charges of $82.84 were added as ".tax recovery and service fees" we did not authorize. I called their CS # in Manila...

Holiday INN / express southfield-detroit michigan

Jun 18, 2019

On 6/12/19 my husband, son, grandaughter & myself checked into the Holiday Inn Express in Southfield-Detroit, MI. Our room was supposed to be a suite, but I don't think that it was ready for use. First, the toilet would not flush...maintainence did repair it quickly. The toilet...

Holiday INN / company

Jun 03, 2019

To Whom It May Concern; I recently booked a room for three nights at the Holiday Inn Express & Suites in Cartersville, Georgia, USA, Confirmation [protected] for June 3rd check in, and June 6th check out. I was unable to complete my travel to the United States this week, and called to...

Holiday INN / receipt of previous stay

May 21, 2019

I called 5/21/2019 at 3pm PST at customer service for the South San Francisco location. All I want are the receipts of my stay on 4/3/19-4/5/19. The first person who answered pretended she couldn't hear me, when everyone else can. She was the third person I talked to since it took that...

Holiday INN / rate charged for five night stay

May 10, 2019

Holiday INNI am an IHG Gold Reward Club member, number PC [protected]. I checked out of the Holiday Inn Sacramento Rancho Cordova, located at 11269 Point East Drive, Rancho Cordova, CA 95742, this morning, concluding a five-night stay, confirmation number [protected]. I have stayed in the same hotel...

Holiday INN / fire safety/ exit doors did not have handles to let us out of the building

Apr 10, 2019

I am contacting you about my stay this past weekend at your Holiday Inn at 4500 Harry Hines Boulevard in Dallas. The purpose of the trip was for me to chaperone a group of high school students to an FCCLA convention nearby. At 6:50 on the morning of Friday, April 5th, my students and I...

Holiday INN / laundry

Apr 06, 2019

I tried the laundry machines on 3 floors and none of the card readers would work on any of the machines with either of my credit cards (whether inserted, tapped or swiped). What is the point of having card readers on machines if they don't work? With having to go down to the store to...

Holiday Inn Express Amsterdam-Sloterdijk Station / stolen property

Mar 15, 2019

To whom it may concern, Holiday Inn Express Amsterdam Sloterdijk, Amsterdam. My name is Ida Sumpter, I was a guest at your hotel on January 14-20, 2019, my room number was 722. I had a incident at your Hotel as to where I had money stolen from my room in the amount of $80.00. I had file a...

Holiday INN / reservation block/sales manager (ms. jessica wagner), cheyenne, wy

Mar 15, 2019

I am writing to you to let you know how very disappointed I am in the service (actually NON-SERVICE) I received from the Management and Sales Manager, Ms. Jessica Wagner, at the Holiday Inn Express & Suites in Cheyenne, Wyoming. I was hoping to reserve a block of rooms for an upcoming...

Holiday INN / inconsiderate manager

Mar 03, 2019

Mon Jan 28th, stopped in to apply for a job, manager Andy wanted me to stay and train, on the spot! I saidf no, came back next day to train and work front desk rest of week. Mon, Feb 4th worked alone at front desk, instructed (by Andy) to come back at 4 p.m., Tues and Wed for afternoon...

Holiday Inn One Lodging Management / front desk clerk

Feb 08, 2019

I stayed at the hotel February 2 & 3 2019. While parked in the parking lot overnight my vehicle was struck in the lot by a departing guests. Apparently the departing guest did stop and left minimal information. When I asked the clerk t the desk she stated that she had no knowledge of the...

Holiday INN / unauthorized credit card charges

Jan 31, 2019

I have requested a refund earlier in january after I found 2 charges to my corporate credit card for $184.70 totalling $369.40 from rooms being used on december 30, 2018. I called to get this fixed and still am waiting for resolution. I did have a guest stay on dec 19 2018, chelsea oslund...

Holiday INN / handicap access and owner attitude / denial

Jan 23, 2019

Holiday INNMy reservation was made through a third party for Jan. 19-21, two nights at Holiday Inn Boca North. I booked two double beds. 1) Approximately a week before I called to see if we could get a room with a walk-in shower for my 93 year old mother, rather than a step-over tub. Desk clerk said he...

Holiday Inn Express & Suites Downtown Detroit / valet parking

Jan 21, 2019

My family and I spent this past weekend (1/18/19 - 1/20/19) at the Holiday Inn Express & Suites in downtown Detroit. We were charged $30+ tax/day for valet parking. We experienced problems both days attempting to pick up and drop off our car per the valet parking team at this hotel...

Holiday INN / holiday inn express on indianapolis south 5151 east street: bed bugs

Jan 15, 2019

I found a bed bug on my pillow. I took a picture and put it in a small clear plastic bag. The night clerk admitted that they have had problem with them. I was flabbergasted. I didn't even know what it was until I looked it up online. I had to isolate all my clothes to make sure and leave...

Holiday INN / unauthorized credit card charges

Jan 07, 2019

December 27/2018 vip guest fox1545922395 I called to book a room for my grandson hockey game in buffalo. Talking to a foreign lady, could not understand a word she was saying and I thought I was getting points for a cheaper discount for room. Next thing I know I am getting a mini vacation they...

Holiday INN / rates

Dec 26, 2018

ON 12-26-2018, i found out your rates are 47.00 plus tax per night. But your company charged me 69.00 per night plus tax, which totaled 76.00. I am a senior citizen, with AAA service, etc. I had an emergency and did not have access to internet to book on line. There were NO adjustment made...

Holiday INN / the breakfast restaurant service

Dec 24, 2018

Her name is Pam she tall, white race. As soon as we got there yesterday morning. She was very impatient with us. She treated others friendly those that are her same race. And too us she was very rude that when we were yrying to order she would suck her teeth and breath bad attitude. We...

Holiday Inn 3950 I 10, South and Walden Road Beaumont Texas / room condition

Dec 16, 2018

3950 I10 South and Walden Road Beaumont, Texas Hotel room 327... Beautiful room 1. Bathroom had mold growing on caulk around edges of bath tub 2. Wash cloth had black on it 3. Only 1/2 roll of toilet paper no other rolls 4. Hard floors were gritty when walked in bare feet 5. Door key...

Holiday INN / call center

Dec 07, 2018

On Novemeber 29th I tried to book a room at the Holiday Inn in Missoula. I tried both on Expedia and Travelocity. The websites took all my information and then at the very end told me the room was no longer available. If that was not frustrating enough, I then decided to call directly to...

Holiday INN / rewards program

Dec 03, 2018

I am a Rewards member, #[protected], and have a HUGE complaint. I traveled with my job throughout the US for approximately 18 years, staying at many Holiday Inns during this period, and managed to accumulate nearly 1 million points. I was extremely happy with your rewards program, since you...

Holiday Inn Bridgeport WV / pricing/amenities

Nov 13, 2018

On October 11, 2018 we had been on the road for 10 hours. Due to health conditions we needed to stop and rest. After searching 5 motels for vacancy we stopped at the above location. The price quoted floored me. However due to health issues we needed to rest. I believe 175.00 for a standard...