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RIU Hotels & Resorts Customer Service Phone, Email, Contacts

RIU Hotels & Resorts
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1.2 479 Reviews

RIU Hotels & Resorts Complaints Summary

21 Resolved
458 Unresolved
Our verdict: If considering services from RIU Hotels & Resorts with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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RIU Hotels & Resorts reviews & complaints 479

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RIU Hotels & Resorts - RIU Paradise Island Bahamas - swimming pool

Love to visit RIU Resorts. Not our first time at a RIU but overall the RIU Paradise Island experience was good. We take these vacations to be in the pool, get some sun, meet people and relax. Well on day one February 14th, 2024 the pool was warm and amazing. But for the next 5 days on our 8 day stay the pool was cold, and not able to get in. And this wasn't...

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RIU Hotels & Resorts - Overbooking at riu palace and being sent to another riu which was not a palace

We were a party of 4 and had reservations at the RIU Palace Las Americas. FROM 2/10/24 - 217/24. Upon arrival we were told they had overbooked and would send us to a sister hotel of theirs 2 miles up the road. We had booked this hotel because we spent our honeymoon there 18 years previously and we were celebrating. Then the front reception staff would not...

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11:20 pm EST

RIU Hotels & Resorts Security guards harassment

I stayed at the Riu Paradise Island hotel 21-26 December 2024. I was harassed by 2 security guards. I complained to the Riu hotels and filed a formal complaint. The hotel lied and said they told me to pay for guests that visited me at the hotel, which would have been absurd since the guests that visited me never stayed at the hotel. I have stayed at the Riu on more than one occassions and have been placed in rooms that did not appear as advertised. I was served burned food. I was placed in a filthy room, etc. I think this time, I got the message. I am not welcomed at the Riu hotels and this might have been my last stay because of the harassment and the hotel's refusal to deal with what I experienced.

Desired outcome: I would like for the Riu to acknowledge the harassment complaint I filed because of the harassment I was subjected to when I stayed at the Riu.

Confidential Information Hidden: This section contains confidential information visible to verified RIU Hotels & Resorts representatives only. If you are affiliated with RIU Hotels & Resorts, please claim your business to access these details.

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Is RIU Hotels & Resorts legit?

Our verdict: Complaints Board's thorough examination reveals RIU Hotels & Resorts as a legitimate entity with notable strengths. Despite a 4% resolution rate on customer complaints, which invites a closer look, RIU Hotels & Resorts stands out for its commitment to quality and security. Clients considering RIU Hotels & Resorts should delve into its customer service record to gauge compatibility with their expectations.

RIU Hotels & Resorts earns 91% level of Trustworthiness

Perfect Trust Endorsement: RIU Hotels & Resorts achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for RIU Hotels & Resorts. The company provides a physical address, 32 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Riu.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows RIU Hotels & Resorts website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

RIU Hotels & Resorts as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

According to our analysis, RIU Hotels & Resorts appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

We looked up RIU Hotels & Resorts and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While RIU Hotels & Resorts has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 479 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to RIU Hotels & Resorts. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:31 pm EDT
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RIU Hotels & Resorts - Service

Good afternoon. I am writing this email after returning from RIU Vallarta on October 25th. I was traveling with my husband, our 3 adult kids, my sister and my eldest daughters boyfriend. We enjoyed our first couple of days. This was our first trip to PVR, we have been multiple times to Cancun & Los Cabos and have stayed at a RIU in Los Cabos. On Friday we...

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RIU Hotels & Resorts - Customer service

One week between 13th -20th October 2023, All Inclusive, Riu Bravo, Majorca. No one to take luggage to room or when we left. It was not offered, told to do it ourselves, we are both in our 70's. Room located in other building, long walk dragging our cases. Although access to Wifi was printed on our paper work, it was not explained to us. Service in dining...

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1:33 pm EDT
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RIU Hotels & Resorts - Swimming pool area surrounding, rooms and services

We are forwarding this letter of complaint to Tui uk and ABTA Michael Verdun Thomas Wetherlam Ginhall Lane Leominster HR6 8RD [protected]@aol.com +[protected] Tui UK & Ireland Alexandra House Swansea SA1 5ED 20 October 2023 Re: Unsatisfactory Holiday at Hotel Touareg Boa Vista on 4th October 2023 Booking reference: [protected] To whom it may...

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11:19 pm EDT
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RIU Hotels & Resorts - Overcharged

Hello on the 15th October i went to riu montego bay and was servied by Juan and another man at the front desk I paid in cash $92,000 JMD , but my room was reserved in £461 GBP. 1st i was over charged and 2nd the man that served me tried to tell me that my money i gave him was short and when i wasn't looking he attempted to put the money in his pocket. I...

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2:18 pm EDT
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RIU Hotels & Resorts Unsafe walkway

My husband and I visited Ocho Rios Jamaica on October 3,2023 through October 11,2023. I'm an active walker and on October 5,2023 while returning from my walk, I hit my foot on a raised concrete located on the walkway from the front entrance gate to the resort. I fell and slid forward. I sustained large abrasions and pain to my right elbow and right knee. I reported the fall and injuries to the resort nurse and the Relations Manager. Due to my open wounds and pain, our excursions had to be cancelled and I could not use the pool, the beach or participate in daily activities. Our vacation was ruined. The walkway is unsafe and needs to be repaired to prevent future incident like this from occurring.

Joan Coombs

[protected]

[protected]@aol.com

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4:21 pm EDT
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RIU Hotels & Resorts Air Conditioning

During my time at your hotel RIU Montego Jamaica last week, the air conditioning had gone out throughout the resort for a couple of days, i was with my 75-year-old mother and things became difficult at times. I as well as the rest of the family has spoken to the Assistant General Manager Luis Ramierz who stated that the company was well aware of the problem and to contact you for perhaps some type of compensation.

Desired outcome: Perhaps a voucher for any RIU hotel/50% off

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2:57 pm EDT
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RIU Hotels & Resorts View from room,!

We booked to stay at the Riu Hotel in Montego Bay, I asked for a room upgrade but was told there were no rooms available so i upgraded to the Hotel Palace, booking reference WRC1HYJZ On the 6th August 2023.

The room was lovely but you could not sit on the balcony due to it being over the service area, it was awful, noisy and smoky, I was shocked at this as we paid for a garden view. I have attached a couple of videos, I have more if you want them. I upgraded to the Palace thinking it would be better but it was so very disappointing 😡

Desired outcome: Complimentary stay

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10:09 pm EDT
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RIU Hotels & Resorts No water half of time at the facility

My wife & I arrived at the Baja California RIU on Friday 9/22 under confirmation RNT4VMMZ, the next day Saturday we returned to our room that night to find we had no water, the front desk assured us that this was temporary & that the water would be on in a couple of hours - the next morning we awoke to still no water with no way to shower or clean up this continued all day Saturday within a hot humid sticky environment, Sunday still no water early am, even told at breakfast that the problem was resolved only to return to the room to find still no water - the water came on briefly before going out to an outing but once we returned it was off again. At check out time on Monday morning we still had no water to clean up before our trip home.

D. Dukes

Desired outcome: Compensation / Partial refund

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RIU Hotels & Resorts - Room and house keeping

Good day to you and your staff. This corespondent is coming from Jean Stephens (Riu #:[protected]) and Melvin Donegal (Riu #:[protected]). Our reservation number for this trip is WRC1E8AZ. This reservation was for out stay at Riu Negril facility, checking in on 08/26/2023 for 10 nights. We have been vacationing at Riu in Jamaica since November 2006. We have...

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9:17 pm EDT
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RIU Hotels & Resorts Theft

Theft of a 10k wedding set white gold with 3 k diamonds

We arrived at Riu Palace Peninsula Cancun on 9/14/23 and we had reserved a room with a king bed because it was our anniversary. We went to the receptionist and spoke with Andrea. Andrea said that the next day they will give us a room with a king bed. Next day we went to check and we talked with Marco he gave us a room with a king bed # 631 and told us to leave our luggage in our old room 493 and the bus boy will transfer everything for us to the new room. We went to the beach all day and when we went back to our room they didn’t transfer the luggage. We called the receptionist and Marco brought our luggage. When I cease getting ready for dinner and wanted to wear my wedding rings they were missing from my bag.

Desired outcome: We made a report with security guard (Efren) same dayOn 9/18 we went to check and with talked with manager Gustavo Vega and he advised that they didn’t find them.

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Update by Myrna Leticia Perez
Sep 19, 2023 9:20 pm EDT

We are a good customers this was our second visit and stayed at the same RIU PENINSULA

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RIU Hotels & Resorts - Hotel services during a flood in our hotel room

I have just returned home from vacation in one of your Riu hotels in Jamaica ochi Rio’s. I would like to make a formal complaint after making a verbal one down at the hotel on 24th august 2023. I checked into the Riu hotel, myself and 3 children aged 14,10,2yrs, on the 14th august for a 2 week stay! Overall the stay was amazing up until the evening of...

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RIU Hotels & Resorts - RIU palace Aruba

Problems at riu Aruba AnnMarie Lepore Reservation #RNT4FTYK Kristen Lepore reservation #WRC16K31 We would like to get compensated for all the money that was wasted staying in beautiful Aruba at such a disgrace of a hotel. We arrived at the Aruba Riu on August 21st - 28th. We stayed at the Riu to attend a wedding there. Here are problems that were...

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9:20 am EDT
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RIU Hotels & Resorts Riu plaza espana madrid

My husband and i checked in 8/24/23-8/31/23 didnt get the deluxe room with terrace that we booked. Had a king room, what seemed like a balcony that only had one chair, the air went totally out in our room, had to pack up and move to another room only at that time we were able to get a king room with a proper terrace that we both could enjoy which ended our 25th anniversary trip on a not so good note. Luckly one of the nights it was fairly cool out we were able to leave the door open to cool off.

Desired outcome: Discount should have been given or voucher for future stays at a RIU property

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RIU Hotels & Resorts - Casino at Riu Macao Dominican Republic

Visited Riu Republica with 3 other couples in January 2023. Although the hotel it self was only mediocre, and Sunwing lost our bags, the real nightmare started about on of our 10th day of vacation, when we get approached to get FREE ride to the casino at Riu Macao and free $20.00 to play. So looking for something to do other than the same old boring show...

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RIU Hotels & Resorts - Riu Naiboa Resort, DR

To Whom It May Concern, My name is Antoinette Walker and I wanted to inform you of one of your resort hotels that my family and I stayed at. My family and I went to Punta Cana, Dominican Republic on May 26th -May 29th. We stayed on the Riu Naiboa, one of the worst resorts there is. When we first arrived and got checked into our room, we saw bugs flying in...

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RIU Hotels & Resorts - Terrible overbooking experience, unfair payment, demand for compensation

Riu Hotels management I have booked in advance 2 rooms for 4 people (parents and 2 children) in 2 rooms adjoined together for 5 nights in London Rui Plaza hotel from the 9th of August till the 14th, with credit card guaranteed late arrival. We have arrived at about 10pm and to our surprise the hotel was fully occupied and our rooms were given to other...

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RIU Hotels & Resorts - Hotel Riu plaza Miami Beach

Good morning, The worst thing is being on holidays and having to write a complaint about the hotel you saved the whole year for your family holidays. We are extremely dissatisfied with our 12-night stay at the RIU Plaza Miami Beach hotel, from August 14th to 26th. On the first day, as soon as we got to the room, we were faced with an unpleasant smells in...

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RIU Hotels & Resorts In-depth Review

Overview: RIU Hotels & Resorts is a renowned hospitality company that offers a wide range of accommodation options across various destinations. With a rich history and background, RIU has established itself as a trusted brand in the industry. Currently, the company owns a significant number of hotels and resorts, providing guests with ample choices for their stay.

Accommodation: RIU Hotels & Resorts caters to different preferences and budgets, offering luxury hotels and all-inclusive resorts. The rooms are known for their quality and cleanliness, ensuring a comfortable stay for guests. Each room is equipped with amenities and facilities such as Wi-Fi, minibar, and room service, enhancing the overall experience.

Location: RIU hotels and resorts are strategically located in various geographic locations, providing guests with diverse options for their stay. These properties are often in proximity to popular tourist attractions and amenities, allowing guests to easily explore the surroundings. Additionally, accessibility and transportation options to and from the properties are convenient, ensuring a hassle-free experience.

Customer Service: The staff at RIU Hotels & Resorts are known for their friendliness and professionalism. They are responsive to customer inquiries and requests, ensuring that guests' needs are met promptly. The check-in and check-out processes are efficient, allowing guests to have a seamless experience during their stay.

Dining and Cuisine: RIU Hotels & Resorts offer a variety of dining options on-site, ensuring that guests have a wide selection to choose from. The quality of the food is commendable, and the all-inclusive packages provide value for money. The company also accommodates special dietary requirements, ensuring that all guests can enjoy their dining experience.

Activities and Entertainment: Guests at RIU Hotels & Resorts can enjoy a range of activities and entertainment options provided by the hotel or resort. The facilities, including pools, fitness centers, and spas, are of high quality, allowing guests to relax and rejuvenate. Additionally, the availability of organized excursions and tours adds to the overall experience.

Value for Money: RIU Hotels & Resorts offer competitive pricing for their accommodations and packages. The prices often include additional services and amenities, providing guests with excellent value for their money. When compared to competitors, RIU stands out in terms of pricing and overall value.

Sustainability and Environmental Initiatives: RIU Hotels & Resorts are committed to sustainability and environmental responsibility. The company actively takes measures to reduce waste, conserve energy, and support local communities. Their efforts have been recognized through certifications and awards received for their eco-friendly practices.

Reviews and Ratings: RIU Hotels & Resorts have received positive reviews and ratings from various sources. Guests have praised the company for its exceptional service and amenities. While there may be some negative feedback, RIU's ratings are generally in line with industry standards and often surpass those of competitors.

Booking and Reservation Process: Booking through the RIU website or other platforms is a seamless process, ensuring ease for guests. The information provided during the reservation process is clear and comprehensive, allowing guests to make informed decisions. The cancellation and refund policies are flexible and transparent, providing guests with peace of mind.

Safety and Security: RIU Hotels & Resorts prioritize guest safety and security. The properties have measures in place, including the presence of security personnel and surveillance systems. Additionally, emergency response protocols are established to ensure the well-being of guests.

Corporate Social Responsibility: RIU Hotels & Resorts actively engage in social and community initiatives. The company supports local charities and organizations, contributing to the betterment of the communities they operate in. RIU maintains transparency in reporting their CSR activities, showcasing their commitment to making a positive impact.

Conclusion: RIU Hotels & Resorts is a reputable hospitality company that offers a diverse range of accommodation options across various destinations. With their commitment to customer satisfaction, high-quality amenities, and competitive pricing, RIU is an excellent choice for travelers seeking a comfortable and enjoyable stay. The company's dedication to sustainability and corporate social responsibility further adds to their appeal. While there may be areas for improvement, RIU's strengths outweigh any minor shortcomings. Whether for leisure or business travel, RIU Hotels & Resorts is a reliable choice for a memorable experience.

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RIU Hotels & Resorts contacts

Phone numbers

8800 100 6350 +34 902 400 502 More phone numbers

Website

www.riu.com

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