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Days Inn & Suites by Wyndham Albany
May 3 – May 4 • Check-in: after 3:00 PM
Confirmation #:[protected]
We checked in after 7pm and just dropped our bags in the room and left to go out to dinner. We had been driving for 11 hours so we just wanted to eat and go to bed. Our room was on the second floor. No elevator.
Upon return to our room around 9pm, we saw ants, not just 1 or 2, but at least 20-30. We stepped on as many as we could but they just seemed to keep coming. Thank goodness, we had put our bags on the bed and NOT the floor, otherwise I am sure we would have had ants in our luggage. We went to the front desk to complain and ask for another room. The person at the desk said there were no other rooms available and that was that. He did not offer to do anything. I asked if we could at least get some bug spray and he said he would see what he could do. About 15 minutes later he showed up with a can of spray, He sprayed the area where the dead ants were, mostly outside of the bathroom and between the beds and said it wasn't that bad as they were all dead. About that time, another couple crawled out, he sprayed them and left.
When we were trying to get ready for bed first, the bathroom light worked intermittently--you had to jiggle the switch---HOW safe is that! Then we realized there was no soap anywhere in the room. None at the sink, none in the shower. As we went to put on the night lock, we could see that 2 of the 4 screws were missing and the deadbolt lock barely went into the door jam.
WE DID SERIOUSLY CONSIDER LEAVING HOWEVER IT WAS AFTER 10PM and we were dog tired. We slept with a chair wedged against the door and our valuables under my pillow.
Breakfast in the morning was a coffee machine, a juice dispenser and a basket of granola bars.
When I listed all the issues we had with our stay to the person at the front desk he just said OK. This place is a DUMP and your corporation should be appalled to have your company name on the front.
Desired outcome: I believe I should receive a refund.It was quite obvious the person at the front desk didn't care and that person may or may not have been the owner. We never once received an apology or an offer to address any of the issues we had.
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Hey, it sounds like your stay was really unsatisfactory. Since discussing it with the front desk didn’t help, consider reaching out directly to Wyndham’s customer service via their corporate website or contact form. Explain the issues clearly and provide your confirmation number and any evidence like photos if you have them. They may be able to address your concerns more effectively or offer compensation for the troubles you experienced. If the response is still unsatisfactory, sharing your experience in a detailed review online might prompt a quicker resolution.