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Grand Incentives
reviews & complaints

Grand Incentives
reviews & complaints

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66 complaints
41 resolved 25 unresolved
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S
11:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grand Incentives - 3 day 2 night hotel stay

This company is the worst to work with. I have called over 100 times within 3 months. could be more than that. They are to give me my $50 refundable amount back and they still haven't. I only spoke to someone once from the help desk at [protected] the man said they sent me a check back in June but I never got it. I verified my address and everything and nothing. He then went on to say well do you have zelle? i said yes and gave him my information and he said they can send it that way and was forwarding everything over to his accounting department and if i didn't hear anything to call back. I have been calling for a month straight now with no hope of anyone ever answering again. I have also emailed as they stated on their VM and no one has gotten back to me. This is poor customer service and i demand my money back plus time spent trying to get this taken care of.

Desired outcome: i want my money back plus time spent

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C
5:07 pm EDT

Grand Incentives - vacation package

I spent many hours on the phone trying to make a reservation using this package. I ve gone through several agents and been disconnected. Its not what you think. They make it very complicated and you might save a minimal amount of money on a room but definitely not worth the time and headaches.
I don't believe they have good intentions. If anything it would make me not want to stay at a Wyndam property due to there association with this unprofessional company.

Desired outcome: for them to be put out of business scamming people.

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T
3:27 pm EDT

Grand Incentives - Round trip air for 2

I received a "Now Boarding" package with instructions to mail (certified) in a $75 money order per guest and I would receive a planning form and other correspondence. I did so in December 2020, received tracking confirmation of receipt and as of March 18, still have not received any info from Now Boarding/Grand Inventives. I've called several times and only get voice mail. Left a few messages and no response. Please let me know how to proceed with trip planning or receive a refund. Thank you. PaTrina Gregory

Desired outcome: Plane ticket or refund

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L
2:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grand Incentives - Service and scheduling

We were scheduled to go to Cancun 4 nights - leaving on Monday - I have not heard a word from this company after they took my $125 deposit until today 4 days prior to date. I can't even remember how long ago that was - My husband has come down sick in the past couple of days (not Covid) however we feel it's best not to go! We were really concerned with traveling with the illness and unrest right now in the world as well so we have been debating what is best - I told the rude lady we were not going to be able to make it and I ended up with a lecture about how I didn't get ahold of them Soon enough - I did try and call once although she pretty much called me a liar! - what did she want me to do - My biggest complaint is she was just so rude and no compassion at all - I understand it is short notice but I sure didn't need her attitude - it's. Very disappointing not to be able to go and she made it worse! Our certificate number was 485-1473 if anyone cares - I'm sure my money is "gone" for my "free" vacation

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C
12:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

You people totally wasted my time. Went to the seminar in October 2019. Tried numerous times to schedule travel dates, and you kept rejecting them. Then, the phone number to the help desk was out of service. Called the original person who had this booth at San Gennerro in NYC, never called back. The [censored] on the phone told me the Bahamas never recovered from the last hurricane - which is a lie. Luckily, I got my $50. back.

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T
9:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I submitted the certificate along with the payment and was told that I had to wait 30 days to see if any of my choices were accepted. To date, I have been calling and have not been told anything. My certificate will expire 12/31/19 and the dates of travel are before the expiration, however, I cannot speak with a live person for details or a refund. If I do not hear from someone today, I will get a refund from my bank.

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F
6:55 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

DO NOT send this company your money! They go by Grand Incentives and grand navigator. I was given a voucher for hotel stay 3 days 2 nights. I signed up online and requested my travel dates. After 3 months of waiting they emailed me back saying that my travel dates weren't available and to request new dates. By this time I'm already annoyed as the whole...

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J
9:27 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Definitely a scam! i won a 3 day 2 night hotel stay from a baby shower in february 2018. I paid my deposit in july 2018. Put in my first set of travel dates for september 2018 (labor day weekend). Apparently no rooms were available. Submitted new dates for spring break march 2019. Again no dates available. The certificate expired the end of march. One rep...

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S
6:55 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I booked and paid for a vacation package in March 2017. I received a confirmation for my stay but the resort says the booking agent cancelled my booking. When I call the company everyone that answers the phone says this has to be handled by a Manager. But a manager is never available. So I have l left messages and no one returns my call. So here I am on...

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ADVERTISIMENT
K
7:58 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I thought I won a free trip, I sent in the $50 money order, you have to book at least 45 days in advance, i went on the internet and found out people was getting ripped off, i called them to cancel my voucher and asked for my $50 back, they sent me a check that I can't cash, so in other words, THEY ARE FRAUDS. All i want is my money back. I have a copy of the check they sent me .

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D
12:30 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I donated blood and received a getaway that has a 7 day hotel accommodations. When I went online to activate it the site told me it was expired. That is crazy. I did my part you guys should do your part and accommodate me with that 7 day hotel as promised. I called and been on hold and nobody to answer my question or make things . I called the blood bank...

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R
12:04 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Grand Incentives has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had booked with company and paid for an upgrade for a 3 bedroom Villa in Orlando, Florida. I was told the price was 326.00 for the upgrade. I also paid a 25.00 Travel insurance cancellation fee. I discovered that your company had charged me an additional $46.26 after the fact. I called and was informed that was taxes. This amount should have been provided...

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R
10:36 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This company is rude and nasty they are liars and practice no business ethics. In addition, they have no morals. The Manager Dana Mccormack is worst than the customer service reps. She hung up the phone on me, started yelling and interrupted me, and advised me to report her saying she didn't care. I never experienced such bad business before. I regret...

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S
9:46 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is a scam! I was given a certificate for 4 days 3 nights vacation to mexico. LOL I really thought I was going! they sent me papers to complete and send in certified mail, I complied with everyon of them. I thought I had read them all completly until the end they give you a rules page that is typed in #6 font and then give you a planning form to fill...

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ADVERTISIMENT
M
2:34 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to a time share seminar where they said I would receive a free trip upon completion. I sent in my paperwork to Grand Navigator to claim my trip. I never received the paperwork back from them to book my trip. I called to tell them I had a signed return receipt that they had received the paperwork. Then they told me they voided my certificate and would...

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M
12:52 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We were not able to find any dates to use a free 2 night vacation voucher from Grand Incentives. Big surprise there (not!) after reading a lot of reviews on the company! So I requested our deposit back that we had to send in in order to even choose dates in the first place. This should have been my first clue-why pay when you don't even have dates booked...

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D
1:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

they had my wife & I thinking we were going to hawaiii, several timjes I sent certified mail, there always was a problem with them, & they took several hours of our time plus 100$.this is a scam 7 it stressed us out so extreamly, we r going to Hawaii, but from no help from them.they just kept srtringing us along until today, the year was up, so there...

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B
12:09 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I submitted paperwork 3 times requesting different travel dates and none were available. When asked for the available dates I was told that they cannot give me any available dates. Therefore, on 6/26/2014 I submitted a request for my $50 refund. It's December 8, 2014 and I'm still waiting for my refund. I called Grand Incentives at least 4 times and I wa...

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T
3:10 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Did the rainbow demo for free 2 night stay with Grand Navigator first you have to pay $ 50.00 before you pick your dates and location wait 30 days for them to reply if you can use it on the dates picked and location. well guess what you never can use the dates or locations you pick always comes back and says pick 3 more locations and dates. i requested my...

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S
7:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Grand Incentives is by far the worse company to go deal with. I sent my deposit in February and here it is September and haven't received it yet. I called at least twice every two weeks and be on hold for at least 45 min. And all they say is that your refund haven't been processed yet. They are a bunch of scam artist.

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+1 941 552 5070
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