As a pharmacist for 30 years, I am writing this review from the perspective of a patient. I find the new system which does not allow you to speak with a member of the pharmacy staff to be very inefficient. You can only leave a message. And if someone calls you back asking for you to call them back, you still cannot get a live person and must leave a message. I will be transferring my prescriptions (7 which I fill monthly from my local CVS in Boston along with some which I fill in Peterborough, NH). This new system prevents direct access to pharmacy staff, which in my opinion, interferes with patient care. This can interfere with safe medication use and poses a risk to patient safety. I will be filing complaints with both the NH and MA boards of pharmacy. I will also encourage my communities to utilize other pharmacies within the area.
Recommendation: Transfer your prescriptions to another chain or support a community pharmacy.
1 comments
This is a FACT! They never call me back! EVER! I will be transferring mine as well