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1.4 3335 Reviews

CVS Complaints Summary

283 Resolved
3036 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3335

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S
4:31 pm EST

CVS pharmacy staff rude and refusal to use restroom

I stopped in at the CVS on 6164 arlington boulevard in falls church sunday Dec 9th around 4:30pm. I stop in here regularly as it is close to my house and for the most part the staff is really friendly (front cashiers). Occasionally I use the restroom but not often as I don't prefer public utilities. I asked the man working in the pharmacy for the key code and he gave me a 4 digit number. Once I tried the number the alarm went off and the guy came around and reset the lock and told me that they don't actually have a public restroom. He was quite smug and rude about it so I was a bit thrown off. Especially since I have used the restroom in this location before and I knew he was just being an [censored]. And also in Virginia I have heard it is required by law to have public restrooms. I grabbed what I came for, checked out, and put my items in my car. I then came back to video tape the gentleman in question so I could report it to you. Nobody likes using public restrooms but when someone goes out of their way to screw with your customers I figured someone should know. What you do with it is no concern of mine, I doubt I'll be back to your store again.

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6:24 pm EST
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CVS rude employees / pharmacy

I visited the pharmacy on 12/02/18 @ 1108, at the location of 1706 US Highway 1. I was assisted by two of the rudest people I have ever encountered at CVS. Tammy, who initially assisted me became irritated when I asked why I had to drive around and get at the end of a 5 car line, when I am the customer being served. Tammy proceeded to roll her eyes and storm away but not before saying " Well, just stay there". Janet then comes to the window and I share with her that Tammy was rude to me. I explained, I am a customer too and I don't understand why the next customer is more important than my needs. Janet then says "well we have a set time to help people and our line was long. Janet then added sarcastically, "and she wasn't rude to you, I was standing right there". I was appalled that I would be talked to like my concerns and my business didn't matter. I asked Janet " So, you get to determine when your co-worker is rude to a customer"? I repeated what Tammy said and asked Janet "So, this is now the new way of doing business for CVS because I have been coming a long time and this is a first". Janet then stated, after I got both of their names, have a good day. After I called the store back, an associate advised me that Conner was in charge of the pharmacy and he would be available the next day. I planned to call but after the way I was treated by not 1 but 2 of their staff, I didn't see a point.

Disappointed

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B
5:13 pm EST

CVS fraudulent email

I received an email today 12/04/18 from a company appearing to be you(attachment of email as received in three photos).
They stated I'd won the $1000, of which I assummed was from the white survey/contest form for on-line
submissions I get from my CVS pharmacy. Instead when you hit the enter link, it says you may have won as
much as $100. Total BS. I can only imaging what their scam is.

Please forward this to your board and tech dept, as this is not good publicity for a major listed company!
I would appreciate being informed as to your progress and not by only standard form letters.

Sincerely,

Bruce H. Satter
[protected]@msn.com
[protected]
776 Burgundy Q
Delray Beach, FL 33484

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1:38 pm EST
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CVS pharmacy service

I almost never write reviews online. Almost never. Except when I receive exceptional, or, in this case, exceptionally poor, service.

A few days ago, I went into CVS #9819 in Vacaville, CA, to pick up prescriptions that I was told would be ready by 5 p.m. The time was nearly 6 p.m., but the medications were not yet ready. The pharmacist had no explanation other than that they were busy. I asked to speak to the store manager to complain about this situation, but I was told that the pharmacist was the manager at the moment.

Then, this morning, I went into CVS to drop off a prescription. I was told it would take 45 minutes to fill, even though someone who dropped off a prescription AFTER me was told it would take 30 minutes to fill. Why should my earlier-received prescription take longer? So I asked to speak to the store manager, Jessica, who was actually present. She and I went to discuss with the pharmacist.

While we were discussing everything together, one of the pharmacy technicians began to go on and on about how -- when I was at CVS a few days previously -- I got "irate" at her about my medications not being ready. (While I may have spoken sternly on that occasion, I was by no means irate.) In other words, a CVS employee was trash-talking one of CVS's own customers right in front of him (yet not to him).

At the time, I ignored this technician's unprofessional and inappropriate behavior. But when I got home, I called up the pharmacist to see if the technician wanted to apologize for her lapse in judgment. The technician decided she did not want to apologize, because she thought she was right. (Isn't the customer supposed to be right?) I then asked to speak to Jessica, the store manager on the phone.

I stated to Jessica that "I'm sure you'll agree an employee should not speak about a customer that way while he's there." She responded affirmatively. Yet paradoxically, Jessica stood by her employee's refusal to apologize. Jessica told me that for me to have any resolution to the matter, I would need to call CVS's corporate offices and complain.

I am on hold with CVS corporate as I write this. But the problem remains that I'll have to go back to the same CVS later today to pick up the prescription that I had dropped off. Surely, the same technician will be there, and it seems likely, given it is a Sunday, that she'll be the only technician there.

Thus, in essence, CVS will be holding my prescription hostage.

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10:08 am EST

CVS unethical pharmacist behavior

This incident occurred on 11/27/18 at 9:15am. The location is 1301 Dixie Highway, West Palm Beach, FL. I was attempting to have my medication refilled that was written by a licensed physician. Because this medication was an opioid, the pharmacist immediately assumed I was an addict. He had the nerve to ask why I was having this medication filled--none of his business and then stated that before he would fill it again, I would have to see a specialist. All of this being done in the presence of other customers none of which I know. He blatantly violated HIPPA and to have the nerve to question my physician or need for this medication is completely out of line. Then he decides that he is going to take 3 hours to fill a medication that shouldn't take that long. If this gentleman wants to become a drug counselor, he should change positions but he doesn't have the right to treat me or anyone else like this. I would like to add that if my company HCA did not have a contract with CVS for our prescriptions, there is no way I would be going there.

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12:34 am EST
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CVS expired item

My name is Raymond, Im writing this complaint regarding an issue I had with the CVS store at 1616 Memorial Dr, Chicopee MA.
My experience shopping at this CVS in trying to recieve a refund has been hectic, Neither CVS nor the simcard provider (Ultra Mobile) wanna refund me the cash for selling me a Expire simcard from May 2017. The Cell provider did provided me with such information to contact CVS corparate, which is Why im writing this complaint as to why am I at fault, an cant recieve my money back if CVS should had never sold me an expire simcard. The total was $36.00, i still got the reciept. Please contact me @ [protected]
Thank you.

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5:52 pm EST

CVS medication

At the CVS pharmacy on 100 S Douglas Blvd., Midwest City, Oklahoma, I tried to get medication refilled, it's ready for days and no one called or contacted with texting? I could not go long without the drug... I came in and asked a lady at the pharmacy to contact my doctor for refill, it's printed on the package--promised for the same day, the next day I contacted my doctor myself and he ordered the refill directly with the pharmacy, I waited by the phone for a "ready message" from the pharmacy, no call and no text for days... almost died. Finally the day before I traveled for Thanksgiving, I came in and was told the refill was ready, and I had to wait for days without medication, you could have killed someone. (Walgreens used to ask if I had enough pills to go on while waiting, so they could give me a few to get by without discontinuation.)

I am complaining the staff at the pharmacy ignored me, and did not take the incident seriously--when someone's suffering without medication for even a day. It could be a matter of life and death, and serious effect/damage on daily living/work/family. (Having been a loyal customer for years, I am mad at the treatment I have received.)

Vuong, Long
333 S Tyler Rd 203
Wichita KS 67209
[protected]

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10:01 am EST
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CVS customer service window

Went into the pharmacy this morning and a person by the name of Deanna was waiting on a customer so I waited till she was done to get her attention. Well she acted like I wasn't even there for a while looking for plastic bags. Finally she said oh what do you need? I asked if the pharmacist was here and she said yes Travis was. I ask can I speak to him and she said, Not right now he is in the restroom. I said ok and she immediately said, "You know he has to use the bathroom just like we do, " in a rude manner. I told her I realize that, and she kept saying yep we all have to go to the restroom as she walked away. What is her problem? She is one of the rudest people I have ever had to deal with at CVS. If this keeps up I will not be getting my meds at CVS anymore

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1:24 pm EST

CVS pharmacy staff

I was at the pharmacy at CVS in Collinsville, Virginia, this week. I needed to get a simple flu shot. I went to the drop off window to inquire about one. I stood there for five minutes and one of the staff saw me and ignored me. They didn't even say I will be with you in a moment. I then preceded to the pickup window which someone did ask me what I wanted. I then was directed back to the drop off window. I asked how much it would be. She put in lots of information but never gave me the amount which was $0 because I am on Medicare. Did she not know this when she took my cards? She said she would do my paperwork and for me to wait over in the chairs to the side. I sat there and looked at several magazines while three associates worked on prescriptions. During this time, no one came in to fill a prescription and only two drive thru prescriptions were filled. Again I was being ignored. I asked how much longer and finally the pharmacist said he would give me the shot. I expected to go into a partioned area. Instead he gave me the shot in the middle of the floor in front of the pharmacy. I will never go to CVS again for a flu shot. I hope I can move my Medicare prescriptions too because you wait forever for those too. I now know why Walgreens where I had always got my shot was out of flu shots--they actually give customer service.

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11:50 am EST

CVS failure of liberty, sc store to fill prescriptions sent in by my doctors

on 10/28/2018 Dr. Abbas Mansour submitted a prescription for Asmanex Twisthaler, which I find listed on CVS computer listing, but when I call the stores computer withe the Rx# given on the computer the store's computer dose not recognize this Rx#.

More recently on 11/06/2018 Dr. Jony Bolinger called in a prescription for simvastatin 20 mg tablets, again I find this on the stores computer with RX#, but it is not being filled and the store telephone computer dose not recognize the Rx#.

my name is Mary Myers. You can contact me thru my husbands Email [protected]@yahoo.com.

If this is not straighten out immediately CVS will lose Three (3) customers; Mary Myers, Robert Myers, and Alex Myers.

My husband Robert also is having problems with CVS in Liberty, SC and has files a complaint earlier today.

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8:26 pm EST

CVS store harassment

I have never been more humiliated in my whole life, until I shopped in CVS on 4840 Marlboro Pike, in Capitol Heights, MD. After leaving the ER, because of a horrible allergy reaction, my face swollen, I went to CVS to look for Aloe Vera to help my healing process. My initial intentions were to get "in/out" to save myself the embarrassment of my swollen face being seen. As I was searching for the Aloe Vera, I was approached by a store worker(Female), asking if I needed any assistance, I replied "No, thank you, " and she hurried off in another direction. As I am still searching, I then get approached by store security insinuating that I was attempting to steal! I have given CVS, at this specific location, and many more, an ample amount of my business without incident, until now. I was singled out, humiliated, because why? I dumped the bag that I was carrying, in front of the store security, frustrated, and blown away that this was even happening to me, period. Once security realized that they had made a terrible mistake, I left completely and utterly speechless and angry. Not once did I get an apology from the store clerk who reported that I was "stealing", and the officer on duty was highly unprofessional during the whole ordeal. I pride myself on how I handled the situation on my end, but after this whole ordeal, I'm highly dissatisfied on how I was handled, and nothing was done or said to make things right. At this point, I'm not even comfortable going back into another CVS store, ever, and it makes me sad, because I love CVS. :(

Regards,
Trenee Fayson
[protected]

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D
Dissatisfied and Disgusted by CVS!
, US
Dec 07, 2018 6:14 pm EST

So SUE CVS! for your Civil Rights Violations! They deserve it, regardless of whether you were shopping while black, shopping while white, shopping while sick, or a woman, you get it.
It is all illegal to accuse you falsely like that!

E
E
eb2344
, US
Dec 02, 2018 11:30 am EST

Wow, you must have been mortified. That happened to me once at a Walmart, several years ago, and so I left my bagged purchases with management when the police showed up and then got a refund the next day and told not to return there, but I still shop there since I didn't do anything wrong . I had forgotten that I stuck my sales receipt in my rear pants pocket and found my receipt after I went home, but couldn't understand why they didn't just check their surveillance tapes to prove my innocence. I had been trying to get a phone card i just bought there to work at Walmart's payphones and Walmart customer service was of no help to me on that. Then another employee accused me of shoplifting because I walked from the payphones back inside to customer service with my bag of purchases. Of course, in retrospect, I should have sued for emotional duress, but that store got a new manager within the year. And that's the only time in 60 years of living that I was ever falsely accused and accosted as such. But I was going to say that by trying to hide your face in embarrassment which is understandable, that they naturally became suspicious. Hope you're better now. Some stores have the drive-through to make a purchase.

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M
3:28 pm EDT
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CVS manager vanessa

Store #10986, 1230 E. 8th Street, Odessa, Texas 79761

I went in to find a styptc pencil to stop bleeding from shaving. 2 asscoiates and a pharmacist could not find what I needed. I finally found myself in a locked cabinet on shaving isle. After locating what I needed then I couldn't find anyone to open cabinet. Went back to pharmacy and ask for help again. Manager finally shows up on isle 8 and I told her what I needed. She said I didn't have to be rude. I said I wasn't rude buy I needed it as quickly as possible for someone at office. She said I was rude again. I told her that after 3 of her people and none could help and even a pharmacist and me being the only customer in the whole store that someone should have been able to help without me having to find myself and everyone had disappeared. I can't believe I couldn't get help when I was only customer in the whole store

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9:09 am EDT

CVS prescription expiration date

I recently had a prescription filled Tacrolimus Ointment 0.1% 30m by CVS. When I picked up the script I was informed it cost $394. With various coupons the price did go down to $175. I had this script previous for a condition and the reason I had it refilled was my condition reoccurred after 8 years. The script I had in 2010 had an expiration date of 9/13. The new script of $175 dollars has an expiration date of 7/19. They gave me a ointment that expires in less than a year. Paying all of this amount I think it should last at least 3 yrs. It should have been pulled from their shelf. Very disappointed. I have been with CVS for years, however I will not be renewing anything with them in the future.

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6:08 pm EDT

CVS staff at rosemont target, illinois

Target pharmacy in Rosemont was always quick to greet customers and address by name, always helpful and cordial. Kari was particularly professional.
The new staff is not helpful. No one mentioned to me, as the previous staff had, that my prescriptions weren't counting toward the 10 (for $5 off or other offer).
Then this week I was helped in the pharmacy area by a Target employee. She located a product for me and offered to check out at pharmacy, with or without the food items I told her I was looking for. When I returned with 6 food items in my hands, plus the nose spray, I was told by the girl with CVS that they don't usually allow checkout at those registers without purchase of a prescription. She checked me out, reluctantly.
I have worked with the public for years and see no reason to discourage customers. This may be a case of a disgruntled or ineffective manager setting a bitter tone for that environment.

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7:00 pm EDT

CVS not paid for time worked over months!

I was hired by CVS in May 2018. I'm disabled so was hired to only work 16 hours.

Once hired I had to work 8+ hrs daily to complete computer training modulars required before training orientation.
The computer training, class training + commute + store training hours were written down & supposed to be manually entered in by store manager.
During this time I was also called to cover shifts 3-4× during the week. All these shifts also the manager had to manually enter approval code to punch in / out or enter directly into pay roll.

This continue with me doing training hours, covering multiple shifts & working my scheduled shifts from May until August.

During this time I only received 2 pay checks; 13hrs & 23hrs ! That's it!
I've notified my store manager weekly of this issue. I've contacted HR, Payroll & Ethics department's. No one really cares & just basically says, oh well try contacting so & so...

Frankly I worked & I just want to get paid it's that simple. I shouldn't have to contact anyone anymore. This is a big corporation that has employees to do this.

I'm sick of being nice & trying to work with CVS to get the run around over & over. I'm forced to take legal action, make this public & go through the labor board.

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11:43 am EDT

CVS filling a prescription, also help in store and checking out.

This has been my pharmacy/ store fro a long time. Things have been going down for a few years now. There is no help on the floor and managers are non-extinct. I once had to go to the managers office and request help. My main complaint for the CVS- 1601 KINGS HIGHWAY
BROOKLYN, NY 11229
[protected] | STORE #10291 is the pharmacy. When you go to pick up prescription go have to wait in isle 2, behind 6 to 10 people, then when you get to register your informed you have to go to isle 6 with no explanation and get behind at 10 or more people. I use a cane and the wait it about 30 minutes or more. The pharmacy is over run with prescription bags and no one knows what they are doing. If you call store #10291 if they pick up, they hang up without a word. My daughter received a text this month 10/13/2018 to pick up perscription, well the wait was so long, she never got it. She requested that it be sent to CVS-4112 AVENUE U, ACROSS FROM KINGS PLAZA MALL
BROOKLYN, NY 11234
[protected] | Store #2431. When I went there on 10/13/2018 to pick her prescription up, I was told it was picked up already, which it was not, she has to wait to 10/28/2018. So she missed one month of medicine. Her name is Bianca Ojeda-RX # is 1441098. This store is a pharmacy is a mess and the store as well. It use to be a wonderful store, but has since changed. Sincerely Carol Cellana [protected]@aol.com

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7:27 pm EDT
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CVS pharmacy

1. Pharmacist at the Ainamakua Dr. location in Mililani, HI wasted my time by requesting my doc make corrections to a prescription not once, but twice, when they could have / should have pointed out all the errors on first inspection. I have to travel 40+ minutes each time I need to obtain and updated/corrected prescription.

**and please note: the prescriptions I had been bringing in - that were being filled WITHOUT PROBLEMS - were the exact same as they had ALWAYS BEEN until a particular male pharmacist decided various aspects of the Rx were no longer correct. I FULLY UNDERSTAND that state requirements for Rx's (particularly controlled substances) may change over time. But for the pharmacy manager to tell me that it is my DOCTOR'S ISSUE (ie, insinuating that he is somehow incompetent) is RIDICULOUS. He did not change his Rx (one that had been being filled without issue by other CVS locations). It was this location that refused to fill. That does NOT constitute his incompetence. To insinuate such is simply RUDE.

2. This CVS location informed me (same male pharmacist, I believe) that 90-day Rx's are not allowed by State Law which has required me to book monthly appointments with my doctor for medications that I have been taking (same med, dose, frequency) for well over a year. If I hadn't talked to a friend who gets his medications filled at Walgreen's I would never have known that this 30-day limit is a complete and utter LIE!

I will be switching to filling meds at Walgreen's if this situation (this pharmacy / pharmacist) do not stop their discriminatory practices against me. For the record: my friend is a WHITE MALE. Wonder if that makes any difference in how we are treated?

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1:52 pm EDT

CVS victoza

I bought a victors pen. I did not receive the needles for over a month .No one told me the needles were seperate.Also my 93 year old father William David gitter was sold a phone card when he actually wanted a Starbucks card.you suck.I also am angry about the coupons I receive .I get coupons that are completely worthless
Every item in the store is on sale so they don't honor any of the coupons. Also they tell me the numbers on the coupons don't match my account.Long waits and rude cashiers are normal. I don't want to play the race card. BUT I MUST BE INVISIBLE BECAUSE OF MY RACE! this is how you keep the brother down.

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6:29 pm EDT
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CVS on-going problem with the pharmacy

After a terrible experience at the Aliso Viejo CVS Pharmacy located at 26891 Aliso Creek Rd, Aliso Viejo, CA and being provided bad prescription for a monthly birth control, I transferred over to the Laguna Niguel branch at 29995 Alicia Pkwy, Laguna Niguel, CA. The transfer was initially fine, and they processed a replacement package for birth control NORG-EE 0.18-0.2150-0-.25/0.035. Once that package cycle was complete, I received a call on 10/14/2018 that the next prescription for the refill was ready for pick-up. I went into the pharmacy about 3:15pm, and the technician Ella searched for the item. She collected the package, and went to the computer to ring-up the item. Instead of ringing me up for the $13.84 though (the same price I had paid the month previously and the amount shown on the package), she went over to her other computer, asked me to follow her, and then went back to the original computer. She changed the price to $17.18. I told her that I was not comfortable with the change of the price, since she did so right in front of me after opening the bag, but she ignored my concern. I then asked to speak with a manager. The manager was called over, and listened to the concern. The pharmacist, a woman named Nastran, then proceeded to tell me that I should go to another pharmacy location. I told her that I was very uncomfortable and wanted to call the cops. She then said she could do it instead, and so we waited for the cop to arrive. When I explained the story of what happened at the cops arrival, he asked us for both sides of the story. He then said that I would have to pay the higher price of $17.18, even though the receipt says $13.84, and that they have a right to restrict service to someone because they are a private organization. I told him that I transferred to this branch for better customer service, and that I didn't want to transfer. He then said I did not have a choice. He also recommended I try Walgreens, and submit a complaint for poor service to the Better Business Bureau.

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Update by Karine Parry
Oct 14, 2018 7:29 pm EDT

Please note the correct location for the transfer CVS is 27251 La Paz Rd, Laguna Niguel, CA (not 29995 Alicia Pkwy, Laguna Niguel, CA). After ring me up, with cop 1 (Sulham) present, I left the facility and returned home. I then received a phone call from the same pharmacy about a half hour later that I paid for the other 3 items, but not the prescription. I was told to return to the pharmacy to pay for the prescription. See attached second receipt. I called 911 this time and asked that a 2nd cop (Espinoza) escort me into the building. When we were at the pharmacy, there was a long delay with trying to process the transaction. Ella and Nastran tried to ring up the item on different computers, before Ella finally got it to work on the first one. I never received an apology for the poor treatment, and left with tears in my eyes.

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8:59 pm EDT

CVS cvs in carson, ca they are incompetent!

After many years I finally got wise and closed out my account I have had to many problems with the pharmacy. The manager at the time looked me straight in the eye and told me that my medication did not have penicillin in it. I believed her and broke out in a horrible rash. I am severely allergic to all penicillin products. I checked the internet and this medication did have penicillin in it. I could have died. I cThe store clerks have helped me not the rude people at the pharmacy. I spend over $200 for a product that I did not open and tried to return and they refused. I could see if I had opened it--however, it was unopened. So I got stuck with a product that I no longer want or have used and they have come the winner and me the loser! Yes I am angry. I emailed them and they have not contacted me yet. I will find another pharmacy. I will not shop at CVS ever again. I am destroying my card!

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CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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CVS contacts

Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

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Use this comments board to leave complaints and reviews about CVS. Discuss the issues you have had with CVS and work with their customer service team to find a resolution.