CVS

I am the caretaker of my 80 year old aunt who has had to move in with my sister due to her recent dx of Lung Ca.
This is the second time we have tried to get her pain meds filled and this pharmacy does not keep this medication in stock.
I know the government is cracking down on this type of pain medication but if she could wait 10 days to relieve her pain she would not need this medication at all.
So I stopped by the next day to see if by some miracle they had this medication in stock yet and the Pharmacist said very rudely advised me again it would take 10 days to get it in IT IS VERY OBVIOUS HE IS AFRAID OF ADMINISTERING THIS MEDICATION.
Help would not offer any solution nor would he help us in any way way just keep repeating nothing he could do it was a class 2 drug .
If your pharmacist are going to be this uncompassionate to their clients you need to fire them.
My sister has been doing business at this location for over 30 years and she is going to change pharmacies.

My prescription numbers, refills and other pertinent data are often incorrect. CVS REALLY SUCKS AT CUSTOMER SERVICE, RELIABILITY, EFFICIENCY AND TRUST. I am now afraid to take any meds these people are involved with. This has been the case in multiple states so I can only surmise that their top management, like most American corporations, could care less than less about their customers. GET A GRIP YOU JERKS. YOU ARE DEALING WITH THE HEALTH AND WELL-BEING OF PEOPLE.

I was using the public restroom at the cvs in mission Viejo, ca. A man identified himself as a deputy with orange county sheriffs department Started violently banging on the door demanding I open the door. I opened the door to a cvs pharmacy emploee who then ask to see my bag I had with me of my personal clothes inside. He stated that he had to check it without giving any reason to do so. But I agreed to him looking and i had nothing that was taken from the store. Then I was told to leave and would not be allowed back. I did nothing legal wrong or against store policy.

On march 13, 2017 I was in cvs during a blizzard and there was noone else in the store except me and the store manager saw me take something and I was intending on paying for it. I then proceeded to walk out the door without thinking and the store manager grabbed me and would not let me go. He grabbed and pulled on my pocketbook then fought with me. I was struggling with him for at least 2 minutes. I was literally fighting him off of me and he would not let go of me or my bag. He had the other store employee shut the metal gates to lock me in the store until the police showed up.

I shopped at 3:48 Pm on Saturday in Mount Joy, PA. I bought 3 packs of Krave jerky b/c a sign said it was on sale for 3.99 each. I also bought to bags of hershey kisses 2/$6.00 (earning extra care of $3.00), thee gift cards, a magnet from photo dept, etc. When I got home, my sales showed that 3 bags of kisses were scanned but I only bought 2 and that the Krave jerky was $7.29 per bag. I went back Sunday morning to get a correction. Luckily the sales manager was there. She explained that the company policy is that the sale items starting on Sunday have to have the sales price hung by 4 PM on Saturday and deduced that I saw the sale price that was hung but wasn't charged the sales price. She also explained that the new company policy doesn't allow the employees to make refunds when prices ring up wrong. She had to get a calculator out to figure out the difference and was only able to give me the refund in Extracare bucks. I was fine with this since I shop there weekly. I decided to shop right then since it was Sunday and a new flyer of sales had just started. I purchased shampoo and 4 bags of candy on sale. My fault for not looking at the sales receipt. Kitkats and hershey nuggets were 2 for $6 but I was charged full price of 4.79 and 4.99. At this point, I am closer to the CVS in Elizabethtown, PA (five miles aways) so I attempt go there for the correction. I'm told that since I used Extra Care bucks, which scan as a coupon, that I am only entitled to the difference in the scanned price minus the "coupon". I explain that I didn't use any "coupons" but that my $14 refund was issued as Extra care Bucks and when applied to the receipt, shows up as a coupon. They know this b/c they can see the "coupon" description clearly printed at the end of the receipt. The cashier was insistent that I would only receive $1.36 back on two bags of candy that was worth almost $10. I put the stuff back in the bag and left to go directly to the Mount Joy CVS. Again, thank goodness for the manager who remembered me from a half an hour before. After another 15 minutes, she offered me the option of another extra care refund or a gift card. I opted for the gift card this time since the problems with Extra care bucks. I understand there are people who try to scam the system and pull one over on stores but these policies shouldn't make an honest customer feel like a criminal. The cashier at the Mount Joy store acted inconvenienced and obviously bothered that I had returned a second time. The cashier at the Elizabethtown store was just condescending and couldn't have cared less that I was overcharged. It took the manager to make things right. I thank her again for her patience and dedication to make things right. Without her and left to deal with just the cashiers, I truly believe I would be through with CVS.

I stopped in at the CVS on 6164 arlington boulevard in falls church sunday Dec 9th around 4:30pm. I stop in here regularly as it is close to my house and for the most part the staff is really friendly (front cashiers). Occasionally I use the restroom but not often as I don't prefer public utilities. I asked the man working in the pharmacy for the key code and he gave me a 4 digit number. Once I tried the number the alarm went off and the guy came around and reset the lock and told me that they don't actually have a public restroom. He was quite smug and rude about it so I was a bit thrown off. Especially since I have used the restroom in this location before and I knew he was just being an [censored]. And also in Virginia I have heard it is required by law to have public restrooms. I grabbed what I came for, checked out, and put my items in my car. I then came back to video tape the gentleman in question so I could report it to you. Nobody likes using public restrooms but when someone goes out of their way to screw with your customers I figured someone should know. What you do with it is no concern of mine, I doubt I'll be back to your store again.

This incident occurred on 11/27/18 at 9:15am. The location is 1301 Dixie Highway, West Palm Beach, FL. I was attempting to have my medication refilled that was written by a licensed physician. Because this medication was an opioid, the pharmacist immediately assumed I was an addict. He had the nerve to ask why I was having this medication filled--none of his business and then stated that before he would fill it again, I would have to see a specialist. All of this being done in the presence of other customers none of which I know. He blatantly violated HIPPA and to have the nerve to question my physician or need for this medication is completely out of line. Then he decides that he is going to take 3 hours to fill a medication that shouldn't take that long. If this gentleman wants to become a drug counselor, he should change positions but he doesn't have the right to treat me or anyone else like this. I would like to add that if my company HCA did not have a contract with CVS for our prescriptions, there is no way I would be going there.

At the CVS pharmacy on 100 S Douglas Blvd., Midwest City, Oklahoma, I tried to get medication refilled, it's ready for days and no one called or contacted with texting? I could not go long without the drug... I came in and asked a lady at the pharmacy to contact my doctor for refill, it's printed on the package--promised for the same day, the next day I contacted my doctor myself and he ordered the refill directly with the pharmacy, I waited by the phone for a "ready message" from the pharmacy, no call and no text for days... almost died. Finally the day before I traveled for Thanksgiving, I came in and was told the refill was ready, and I had to wait for days without medication, you could have killed someone. (Walgreens used to ask if I had enough pills to go on while waiting, so they could give me a few to get by without discontinuation.)

I am complaining the staff at the pharmacy ignored me, and did not take the incident seriously--when someone's suffering without medication for even a day. It could be a matter of life and death, and serious effect/damage on daily living/work/family. (Having been a loyal customer for years, I am mad at the treatment I have received.)

Vuong, Long
333 S Tyler Rd 203
Wichita KS 67209
[protected]

Went into the pharmacy this morning and a person by the name of Deanna was waiting on a customer so I waited till she was done to get her attention. Well she acted like I wasn't even there for a while looking for plastic bags. Finally she said oh what do you need? I asked if the pharmacist was here and she said yes Travis was. I ask can I speak to him and she said, Not right now he is in the restroom. I said ok and she immediately said, "You know he has to use the bathroom just like we do, " in a rude manner. I told her I realize that, and she kept saying yep we all have to go to the restroom as she walked away. What is her problem? She is one of the rudest people I have ever had to deal with at CVS. If this keeps up I will not be getting my meds at CVS anymore

I was at the pharmacy at CVS in Collinsville, Virginia, this week. I needed to get a simple flu shot. I went to the drop off window to inquire about one. I stood there for five minutes and one of the staff saw me and ignored me. They didn't even say I will be with you in a moment. I then preceded to the pickup window which someone did ask me what I wanted. I then was directed back to the drop off window. I asked how much it would be. She put in lots of information but never gave me the amount which was $0 because I am on Medicare. Did she not know this when she took my cards? She said she would do my paperwork and for me to wait over in the chairs to the side. I sat there and looked at several magazines while three associates worked on prescriptions. During this time, no one came in to fill a prescription and only two drive thru prescriptions were filled. Again I was being ignored. I asked how much longer and finally the pharmacist said he would give me the shot. I expected to go into a partioned area. Instead he gave me the shot in the middle of the floor in front of the pharmacy. I will never go to CVS again for a flu shot. I hope I can move my Medicare prescriptions too because you wait forever for those too. I now know why Walgreens where I had always got my shot was out of flu shots--they actually give customer service.

on 10/28/2018 Dr. Abbas Mansour submitted a prescription for Asmanex Twisthaler, which I find listed on CVS computer listing, but when I call the stores computer withe the Rx# given on the computer the store's computer dose not recognize this Rx#.

More recently on 11/06/2018 Dr. Jony Bolinger called in a prescription for simvastatin 20 mg tablets, again I find this on the stores computer with RX#, but it is not being filled and the store telephone computer dose not recognize the Rx#.

my name is Mary Myers. You can contact me thru my husbands Email [protected]@yahoo.com.

If this is not straighten out immediately CVS will lose Three (3) customers; Mary Myers, Robert Myers, and Alex Myers.

My husband Robert also is having problems with CVS in Liberty, SC and has files a complaint earlier today.

I have never been more humiliated in my whole life, until I shopped in CVS on 4840 Marlboro Pike, in Capitol Heights, MD. After leaving the ER, because of a horrible allergy reaction, my face swollen, I went to CVS to look for Aloe Vera to help my healing process. My initial intentions were to get "in/out" to save myself the embarrassment of my swollen face being seen. As I was searching for the Aloe Vera, I was approached by a store worker(Female), asking if I needed any assistance, I replied "No, thank you, " and she hurried off in another direction. As I am still searching, I then get approached by store security insinuating that I was attempting to steal! I have given CVS, at this specific location, and many more, an ample amount of my business without incident, until now. I was singled out, humiliated, because why? I dumped the bag that I was carrying, in front of the store security, frustrated, and blown away that this was even happening to me, period. Once security realized that they had made a terrible mistake, I left completely and utterly speechless and angry. Not once did I get an apology from the store clerk who reported that I was "stealing", and the officer on duty was highly unprofessional during the whole ordeal. I pride myself on how I handled the situation on my end, but after this whole ordeal, I'm highly dissatisfied on how I was handled, and nothing was done or said to make things right. At this point, I'm not even comfortable going back into another CVS store, ever, and it makes me sad, because I love CVS. :(

Regards,
Trenee Fayson
[protected]

Store #10986, 1230 E. 8th Street, Odessa, Texas 79761

I went in to find a styptc pencil to stop bleeding from shaving. 2 asscoiates and a pharmacist could not find what I needed. I finally found myself in a locked cabinet on shaving isle. After locating what I needed then I couldn't find anyone to open cabinet. Went back to pharmacy and ask for help again. Manager finally shows up on isle 8 and I told her what I needed. She said I didn't have to be rude. I said I wasn't rude buy I needed it as quickly as possible for someone at office. She said I was rude again. I told her that after 3 of her people and none could help and even a pharmacist and me being the only customer in the whole store that someone should have been able to help without me having to find myself and everyone had disappeared. I can't believe I couldn't get help when I was only customer in the whole store