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On christmas eve I purchased 2 Sylvania notebook from this CVS.I stopped in on Dec.27 and asked for the manager.I spoke with Susan who said she was the manager.I explained to her I misplaced my original receipt and could the store use my statement from my bank as proof of purchase because I used my card as credit she said I could.Because she was the one I originally spoke to I asked her when she would be in. She says at 3 the next day.The next day I go to my bank was told the statement would cost me $5.00the teller checked to make sure the charge was on the statement before I left and was charged by them.I go back to CVS Susan looks at my statement sees the charge tells me that particular store number IS reflected on my statement but she looked in the office and they can not find the charge in their system.At this point all I want is a copy of the receipt.My sister and neighbor each took 1 of the notebooks off my hands but I wanted a copy of the receipt in case one of them needed.I gave her the date and time when I was in the store I also used my CVS card and she still tells me they can not find the transaction in the system even though I have PROOF with my statement from my bank with the amount and store info. I say to her I know stores do give receipt in case one is lost because I work for the local school system and the school bookkeeper always tell us if we purchase something for the school and lose the receipt to go back to the store and get a copy before submitting invoices to her so I know it is done. I asked Susan could she use the cameras as proof that I was in the store or my CVS card number to find it in the system.I said well it posted to my account 2 days later could she please look there she says no that it would have posted on that day.I will inform my school not to patronize CVS to purchase supplies for the staff or students because of BAD CUSTOMER SERVICE. Let's not forget that it was Susan in the first place who told me the day before that I could use my statement
I have not. I am looking for the number as I type this. I may have found it from another complaint. I see this customer says it is 1-800-shop-cvs. I am calling now will keep you updated
O.K here's the update I spoke to corporate and I should expect a copy of my receipt in the next week or so. According to customer service CVS actually keep customer receipts for 6 months.The young lady I spoke to says that the manager should have instructed me to call customer service and my problem would have been resolved. Oh and by the way customer service was able to pull my info with my card info as proof of purchase.
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If you go back to CVS, you will need to keep the number...It's not the clerks fault, she was probably so tired from working so many hours, she probably didn't understand what you were even asking for...CVS don't like to have more then one employee in the store to work a full day, as it would cost them money...
I have noticed that too! And don't forget the store manager likes to hire her whole family lol . What a joke... I lOVE CVS, but they need new managers...
And when I'm told that I have to much customer Service, and should try to tone it down or stray a little way from it, so I can get the daily stuff done. But when your the only one besides the cashier there ! How can I just say I'm sorry I can't help you out cause I have things to do? REALLY ! I don't think so ! Cause everyone knows that we usually have one line and one cashier, and we get nothing but complaints about that. 1 day I was checking cause my cashier went on break and it was only me . I Kidd you not my line was 30 deep and you know how many complaints I got? A BIG FAT "0
" and you know what I did get was compliments on how I handled the situation and how I multi-tasked and I made them feel at ease and getting them in and out and yet still having that one on one time with everyone that came through my line, even though the the circumstances.(I'm a shift supervisor) but my point is she wants me to tone down my customer service I don't think so because if it was anybody else they would've had if not half of those people walk out and pissed off and calling the CVS line but because of my personality and just how I work without getting frustrated without I mean this is it this is what we're given and we should just take a deep breath and smile . because in the end my work is going to reflect me her scheduling is going to reflect her so when they do call corporate line there not complaining about me they're complaining about her scheduling not me, there saying I'm fantastic and that's what I want. and that's what I drive for customer service, so no I'm not going to tone it down, I'm not going to stray away from it !this is me take me for who I am. I love retail and you truly have to have a passion & patients, understanding for it. Or just get out of it...