CVS review: inappropriate customer service by a mgr ( 3 comments)

I visited store # 7991 on 12/25/2010, at approximately 7:54pm.
While I was there, I experience a manager (or supervisor) being very rude to other potential customers. I understand that it was Christmas; however, his manner of speech and his choice of words were completely inappropriate and out of line.
The store was scheduled to close at 8pm due to the holiday and as the time grew closer to 8pm, there was an announcement made over the intercom system via the telephone. The first announcement was, “Attention CVS customers, the store will be closing in 15 minutes, ” and the phone was abruptly slammed down. A few minutes later we heard, “Attention CVS customers, the store will be closing in 10 minutes, ” and again the phone was abruptly slammed down. By the time of the second announcement, I’d began to make my way to the front of the store so I could check out. I witnessed the manager (or supervisor, ) Vee-jay (not sure if the name is spelled correctly, ) walks to the front door and stand by it. As potential customers drove up and exited their vehicles and asked if the store was still opened, his response was, “We’re closing at 8pm, the store is open but I am locking the door at 8pm.” Some people came in and some did not. As more people walked up to the store and asked the same question, his answers became shorter and ruder. He said to someone (and I quote, ) “Can you be done in three minutes? If you can then come in.” Wow… really? As a professional individual, I know that was not the correct thing to say or do, especially to a potential customer. Walgreens was across the street and was open 24 hours, so his conduct could have very easily discouraged others to shop at CVS and go over to Walgreens. As I stated before, I can understand it was Christmas day, however, there was no excuse for his conduct. He even went as far as to run across the store and get his cell phone and walk to the door, hold it up to his face, with his hand on the lock of the door. I don’t shop at CVS very often and it seems that on the rare occasion that I do, I run into individuals who are ruder than the last person I dealt with.
On the other hand, the young lady that checked me out was quite pleasant and wished everyone a Merry Christmas and Happy Holidays as she checked them out, Vee-jay did not. It is very scary to think that someone as young and as rude as him is a part of your management staff as he does not set a good example for his employees to follow and I am sure his behavior was against policy.
It honestly took all I had not to confront him in front of the other guests in the store. Needless to say, I will not be shopping there again.