CVS

Incident report #HS-767707: Purchase of a Prepaid American Express card.

Upon purchase of the card, My wife added $200.00 dollars. When we tried to use the card, the $200.00 was not on the card. On my receipt is shows the card number ending in: 4413 was used to receive the money, while my card ends in 7312. It looks as if the Clerk used another card to using card #4413 to take my $200.00.

I submitted an Incident Report over the phone on March 13, 2020, with a follow-up call on March 30, 2020.

I fell that my complaint is valid and I am requesting a full report made of this incident and I am also requesting a full restitution to me of my @200.00.

Thank you in advance for your prompt reply.

I am Consuelo Kinnison. My phone # is [protected]. Every day for the last couple of months I get a robo call from [protected] that says it is CVS pharmacy and that they have a prescription for me ready to be picked up. I logged into my CVS account and turned ALL notifications OFF. Robo still calls. I live in San Antonio TX. This sounds just like robo that calls when I really do have a prescription. I dont think this is BS, I think your robo is STUCK. Hope you can fix it.

Following is a message I received. I used a screening app and this was the message I received. Additionally, I have never heard of the person named in this message and don't use this service so it was even a wrong number. I have tried emailing and private messaging and have received no response. This was rude and disgusting. I want an apology from the person who sent it.

My husband wasn't feeling good and received a number of prescriptions via a telehealth session. Since we are in the middle of a pandemic and he wasn't feeling good, my daughter went to pick them up. She was charged $331 for a common heartburn pill. Granted this may be the appropriate amount but it's an ridiculous amount of money to spend on something that can easily be bought over the counter. Being that this is in a pandemic andultiple people are out of work cvs is charging $331 for heartburn pills without even a thought about informing a young girl that she may want to check first! Without saying hey these are cheaper over the counter. When my husband called cvs, they refused to do anything. No refund, no offer of any coupon nothing. Middle of a pandemic and cvs does not care. Does nothing for their customers!

I am 79 years of age. I called in my prescript, but they did not call me when it was ready although it was programed to call me. I need my heart and anti-anxiety medication, but they said that they cannot deliver it, and I would have to come in or come to the drive up, use their pen and clipboard to sign for it.
They offer delivery but in truth that is not the truth.

I say fowl, and they need to not advertise free delivery.

p.s. I have no one to pick it up for me as all of my neighbors or also over 75, and my children both live hours away in another state.

Covid-19 procedures at CVS in Aurora IL are as follows. Customers are located 4 feet away from employees behind counter. Customers are expedited to share a scanner to scan all items for purchase. NO Gloves NO hand sanitizers available to customers. DO YOU KNOW HOW MANY GERMS ARE ON THAT SCANNER. I FELT DIRTY AFTER MY VISIT. The sanitizing wipes for carts were even out. Had to go to gas station next door to wash my hands.

On February 10, 2020 I had an angiogram which verified blocked stents requiring open heart surgery as soon as possible on 2/27/20.
Because of my anemia our doctor ordered Epo/Procrit on 2/13/20 at 2:02 pm to my local pharmacy which they confirmed receiving but denied it in our conversations and said they sent the order 5 days later which meant I would not receive the needed injections until 2/21/20. I required eleven (11) injections but could only use seven of the eleven sent. This in effect endangered my life which required additional measures during surgery to save my life.
I received a bill for my portion which totaled $1, 878.56. I feel the original amount is totally out of line to begin with but even more to have to pay for injections I could not use due to the delay caused by our local pharmacy.
Until I provided the documentation that indeed CVS had received the order on 2/13/20 they stuck to their story of 5 days later.
I feel it is unfair to charge me for the injections not used due to CVS's delay and the threat to my life.
Please respond via email or Phone.
Respectfully submitted,
Elmo Samuel Lovato
[protected]
[protected]@yahoo.com

I called in because my grandmothers doctor prescribed Albuterol. When I went to pick it up they told me that Medicare Part B gave them a denial for a diagnosis code. I asked them to Bill the claim non-asssigned and they said I need to contact Medicare. I paid for the prescription and went home and called Medicare which I am an authorized care taker and have full access to her information. Medicare Part B told me that there is no way the claim was denied that quickly that the claim needed to be submitted as a non-assignment. When I called back to the Pharmacy the tech was rund and hung up on me after telling me that your system didn't have the ability to bill Medicare Part B as a non-assignment. CVS 515 S State HWY 49, Jackson, CA 95642

Shame on you CVS for selling Blue Bell Ice Cream for $9.29 per gallon. I WILL NOT SHOP AT CVS ANYMORE! And I will tell as many people about your taking an advantage of people during the Coronavirus.

The pharmacist on duty at the CVS pharmacy on 3/21/2020 at the 9the St and 43 Rd Vero Beach Florida location was very rude to my wife a stage four cancer patient. She waited at the counter first in lin for twenty minutes before they opened the pharmacy and when they did she said she wanted to ask a question about her prescription..He told her that she was in the wrong line and told her to go to the consultation line because he needed to take care of customers picking up prescriptions.. The question she wanted to ask was if the doctor called in her prescription (chantix) and if it was for the second month and not the beginning month..He was totally rude and should have realized she was a cancer patient because she didn't have any Hair!
She then talked to an employee that worked there and they said that he was rude to people that worked there..If I was with her I would have not been so courteous to him.. Someone needs to address his behavior or have him go through behavioral training.

Dear Sirs, My name is Martin G. Vasak, CVS/Caremark card # [protected]. I am writing in regard to your policy on Controlled Medicine. I am 64yrs.old and suffer from chronic pain. I was a customer of Walgreens for many yrs. I recently switched because of their constant bumbling of my pain meds. I understand there are regulations in place to ensure abuse can't happen, but when the Dr. says the drug should be dispensed on a date, it should be ready on that date. If it is out of stock, an order should be put in to have it available on the 14th.It seems when "That" date arrives, then they look and see that the drug is not in stock and I have to wait a few more days, while I am in a lot of pain, pushing back the next pick up date to the 16th. My pain does not stop for those days when the pharmacist realizes the med. is not in stock. I see my Dr. on the 11th, prescription is sent in on the 11th, but isn't due until the 14th. The 14th comes around, CVS tells me "We don't have Med. in stock, it will be in on Monday the 16th. WHY!. They have had the prescription since the 11th? It should be entered in the computer system in a "Que". The computer should tell Pharmacist, "Out of stock, reorder" on the 11TH, so the med is ready for me, a chronic pain sufferer on time, on the 14th. This seems like such an easy "Fix" why isn't it done this way. Walgreens is a lot closer. I explained my issue to a lady at CVS on March 11th, she told me to call on the 14th, I did & I'm told, "Not in stock". After telling the man at CVS my situation of chronic pain and I can't wait until the 16th, he offered what they had in stock, 9 pills that I can pick up today, the 14th. I asked him, "When I pick up the balance on Monday, my day of pick up will be today, the 14th, not Monday the 16th, because next month I do not want to go with out my pain meds 2 extra days to the 16th?" He said he can't know what will happen next month. I await your reply. Sincerely, Martin G. Vasak [protected]

3/12/20...at 5 pm today as I waited in line with 5 other customers, the cashier held the line up for a customer to go to her car to get her credit card. A customer behind me said, go to the next customer...we were told the cashier could not cancel the sale and take the next customer. The customers in line were then informed that "it would take long, we were all unreasonable", when the customer returned we had to listen to her inform the customer( which appeared to be a friend) that we were all impatient, and listen to them put down the rest of the line. I was next in line, and I let her know -- after my sale was put through, that she was unprofessional. The people in line were told, too bad, she was the manager at that time and we could go somewhere else for our business. She was insulting and didn't seem to care that her customer service was in question. Don't like it, go somewhere else was her attitude! Personally, I think she should be fired, but I know nothing will be done. While I will continue to get my meds from CVS, as that is where my insurance plan covers me, I will go through the drive through. I have no desire to go into this CVS again...and my grand daughter works there, however, I was treated so badly, I'm done. AS were others in the line that waited for service. Even though this is a new CVS store, there is never enough help, and one always has to seek out a cashier, seems there is never anyone around. While we all put up with it, this for me, was the last straw! No customer service, no respect for customers, and little brats that are given the title of manager. I think you should check out the people you hire, they have bad attitudes!

On 2/29 I went to the CVS store # 4290 to purchase several things that were on sale so the 30% off did not apply but I was not asked if I wanted to redeem my 10$ reward bucks. I am disabled with dystonia which makes my head shake like Parkinson's and the cashier kept giving me negative looks and appeared more attention to my disability than doing what he should have which was to ask if I wanted to use my rewards bucks. I have the receipt and coupon if you would like me to send it in. I do not know how to take a picture of it to attach.

By the way, I tried 4x to call customer service and each time I was transferred by the robo phone and the call was dropped. Clean up your service.

The companies you promote are a scam. STOP THIS IMMEDIATELY.

KETO BLAZE. They suck you into paying only $5 shipping thru a CVS promo then send you 2 bottles, one you never ordered. Then bill you 2 shipping charges and bill you $8& & $84 for them the week you receive them. When I called to return them unused, I had to pay another $12.20 in UPS charges. Once they received the tracking number they only refunded me $84 and not the $88 or any of the bogus shipping charges. So I am out $88, $22 in shipping cost and no products. It's a SCAM and CVS should stop promoting this immediately.

I am Contacting the executive office of CVS and advise the BBB and every review venue I can about this travesty. How dare CVS be involved with a scam like this.