Mask wearing is not enforced
People are always in the store not wearing masks. The manager tried to enforce the mask policy the last time I was in the store and the man he confronted got in the manager's face and was verbally abusive. He still bought his beer at the checkout and left. The signs that state masks are required are outside the store. I decided to go to CVS this week hoping...
Read full review of CVSPoor customer service
Yesterday, at the CVS on State hwy 36 and Palmer Ave., W. Keansburg NJ, I inadvertently left a small plastic envelope containing my medicare card, health insurance card, etc., on the front checkout counter. When I realized I had left it, I immediately called the store to ask if the cards were there. I was told they were. However, I am presently recovering...
Read full review of CVSMissing 75 pills from prescription
1/5/20 I went thru the drive-thru at the Azle, TX CVS. I picked up 3 month supply of Metformin and oxycodeine. After getting home I noticed it was not the RX I was expecting, so I called to do a refill and spoke with Matt. After I hung up, I started counting the pills because I have had pills missing two prior times! This time I was short 75 pills of...
Read full review of CVSPharmacist
I can't breathe with a mask on my nose and clairemont town square pharmacist refused to fill my prescription despite they had said they would. I had no one near me and I kept the distance and the pharmacist bluntly refused to give me other options to fill in my prescriptions They wasted my time. Cdc website states "people who can't breathe should not...
Read full review of CVSNot receiving an email receipt so now I can't exchange hearing aid batteries
On 12/31/2020 went to CVS 3915 Durand Ave, Racine WI. to pick up my prescription of NovoLog and saw hearing aid batteries on sale so I pick some up. Went to pharmacy and picked up prescription and paid for batteries also. Teller handed me my bag and I asked where is receipt and she said it will be emailed. Said ok. Well got home and saw they were the wrong...
Read full review of CVSLack of service
Sadly for far too long there has been one issue after another with CVS & with CVS Caremark.
Too many to get into now, but the State of CT is apparently in some form of corruption with CVS / CVS Caremark forcing those of us on state plan through employment to only be able to fill 90 supply's for mail order through Caremark.
More frustration than it is worth! The hold times whether fir the store or online are insane and ridiculous to get to someone who is incompetent or straight out lie and pull the answer they may give ya out of their [censored].
You wait wait wait fir prescriptions that more often than not need another call or many re- written prescription from your doctors office.
If they are to finally send a prescription, you could wait weeks until another prescription they have is "ready" to be shipped.
It's just a frustrating bs process and I think they ought to be out of business.
Desired outcome: Shut down Cvs
Pharmacy
12/30: given positive diagnosis for covid - dropped prescription off at 8:15 (pharmacy opens at 8, opened late, was told my prescription would be ready in 30 to 45 minutes. Called back in 2 hours and was told it would be ready in 5 minutes. Left my home and received a phone call that crosby did not have my prescription and that it would be ready at Sheldon...
Read full review of CVS and 1 commentManagement attacked me for complaining about sick employee at register
Management at this store is wilfully ignoring Covid-19 safety protocols, putting customers in danger and attacking when customers complain. When I confronted your Manager about an obviously sick employee working behind the register, the sick employee told me to leave the store if I didn't like it. She did not say she was not sick; she told me to leave. She...
Read full review of CVSPharmacy
I went in to CVS to pick up my prescription witch was on automatic refill it was due to be picked up on the 28 th of December when I went in to pick up my prescription I was told my prescription was expired I still had two refIlls left I tried to explain this is my December refill The staff in there was very combative there was no management in the store it...
Read full review of CVSService
At 3:30 on 31 december 2020 I entered the store (4400 cleveland ave) columbus, oh 43224, store # 3413 to pick up my prescription. I asked the representative where the bathroom was and he said "we don't have one". I then said "I need to pick up my prescription". I showed my identification and as I left, I encountered josh the store manager. I asked him about...
Read full review of CVSCustomer Service Representative Malcom
I called CVS 4 times to resolve one problem and even then the problem still exists. I first called customer service and was advised to contact the pharmacy directly. They refused to help me and sent me back to customer service. I spoke to Malcom who asked for my name, date of birth, and prescription information at least three times. My patience was up by this point and I asked for a supervisor. He refused to transfer me several times and became robotic in his response. I really HATE CVS and will ask my employer to switch. I cannot be the only person that received such incompetent, unprofessional service.
I was denied a medication and would like to have that medication approved.
Desired outcome: I would like to have Malcolm undergo training again to learn how not to angatogize customers. I would also like to have my medication approved for payment
Customer Service
Store #11090 on Wells in Chicago Il
I live in Nebraska and was shocked that your senior hour is 9-10. My daughter who is 9 months pregnant, along with her 21 month old daughter, pushed their stroller through the snow to pick up some gatorade at 0945 as she is having braxton hicks contractions. She was stopped at the door, was not allowed to enter an EMPTY store. 3 people, one was a manager, would not let her obviously pregnant body in. She can't even zip her coat now.
Guess that is why I go to Walgreens. In Nebraska, pregnant ladies are included with seniors and senior hour is much early than 0900.
Desired outcome: use better judgement. We all know pregnant woman are a high risk category
Employee unfit to be manager
Hello, I am a resident in Garner NC, and a regular CVS customer. I saw this video last week that showed one of your employees (a manager no less) was not only committing fraud while on duty, but her actions caused a very unpleasant scene in your store. A link to the video can be found below. I recently discovered this manager is still employed, and frankly...
Read full review of CVSMotion lamp (lava lamp)
I received this lava lamp for Christmas so I don't have a receipt. I've wanted one of these for a long time. My mom tried to find me another one but there are no more. Can you do anything to help me? Thank you.. Sincerely, Marleigh Baudoin 3639 Ambassador Caffery Pkwy. Suite 316 Lafayette, LA 70508 My mom's email address is [protected]@whiteheadfirm.com
Customer service
Once again I have had surgery on my foot. I did not fill the prescription from the surgeon due to being in a prescription pain program. I pick up my prescription of meds on 11/28/2020. Now here we are 12/27/2020 and Anthony at the store on Stateline in Texarkana Arkansas was beyond hateful in his response to my refill. He feels it is his call to state he can not feel it until 12/28/2020, understandably it is but there for the last 6 months has never been a problem feeling one day prior. Honestly with Anthony it depends on his mood as to what he is going to do to help the patients. There are other ways to talk to a person then he has this morning. But also it is a matter of 24hrs in his eyes but when you are in pain and recovering from surgery 24hrs may feel a bit longer. To bad they dont teach pharmacist a bit about compassion in school.
Desired outcome: To have been able to fill a medication today instead of tomorrow
I am complaining about auto refill
I have complain about this several times,
I do not want my rx refilled unless I call an order it!
I complain about this two months ago it stop for a while
Un til now I have been notify of a rx propranolol has been refilled and I have not order it the employees do not listen to the customer they just do as they please I am sick of complaing about this store please correct this issue
I do not want a rx refilled unless I order it this is a very simple request a two year old would understand!
Thank you,
Nicholas De Nardo 12/26/2020
Wait time in drive thru
I went to the drive through at CVS on Highland/Lee Drive in Baton Rouge LA to pick up one prescription that was ready. I went in the Lane showing full service and not drop off only. I had to wait 58 minutes in line for that medication! When I wanted to leave the line after 30 minutes I could not do so because I was trapped in with other vehicles behind me...
Pharmacy
I've been using CVS Pharmacy at 3710 main st Bridgeport, CT for as long as I can remember and there has never been an issue. It's been a few months now where they have not been answering the phone. It rings and rings for over an hour. My family and friends are all having the same problem. I even called around 1:00 am and they still didn't answer the phone. Something needs to be done to fix this issue.
Read full review of CVS and 1 commentCustomer service
I was shopping at your 103 Jesse Jewell Pky, Gainesville, Georgia 30501 store on 12/22/1020. I was waiting in line and observing the Covid distancing squares on the floor. When the person in front of me at the register left I stepped up to the check out register. There were three teenagers or young people behind me who came up close behind me - way ahead of...
Read full review of CVSPharmacist being unethical
Good afternoon, I am a customer at one of your CVS in Amarillo, Texas. There is a Pharmacist that I am friends with on Facebook, He is a young pharmacist out of school maybe a year or two. I feel that his social media post could damage the view of customers that come to your pharmacy if they are friends with him. Also social media is so easy to Share info...
Read full review of CVS
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