Covid 19 testing at cvs drive thru pick up prescription window
I am glad cvs is testing for covid free but I am against sharing the same space /area/drive thru and bin that covid testers are passed through and
Covid bin attached to same area window space as pick up prescriptions if covid is so dangerous why is this happening I had to switch pharmacies from walgreens to cvs the first of the year due to my insurance and saw this at the prescription drive thru window where there was a line of cars amongst them were people wearing masks in cars pulling up to the window getting the swabs from the same window and bin I get my meds and then dispensing the swabs in the covid bin right at the same window area I am appalled and concerned for my health as others when hospitals have outside coned off tented areas and are some are wearing hazmat suits please do this testing away from area where clients are picking up medications please this is a health hazard
Desired outcome: Find different cvs Covid drive up center
Answer the phone
You can't do anything useful on the CVS pharmacy website - it just doesn't work. If you call the store #7808 you are put on permanent hold and after 15 minutes the call is still not answered. Call the store back and get the store manager to tell the pharmacy to pick up and get put on hold again for another 10 minutes - still no answer. It would appear that CVS hates their customers so much that running them off is the plan
Read full complaintRewards program
This has happened to me numerous times. I buy a prescription using my phone number, I get a long receipt with reward points. Last Thursday I purchased prescriptions, the next day I went to make a purchase and use my reward points and was told no account existed. Why can I purchase one day using my phone number and the next day my account does not exist and I can not use the $7 in store coupons for my purchase.
Read full complaintPharmacy and my medication
I really hate to complain about the pharmacy on 128-130 Kennedy Street, NW, Washington, DC. However, I am very upset about me having to go almost 2 1/2 weeks without a vital medication that I needed. I tried calling for a refill and was at first told that they needed to contact my doctor. I could not understand and no one was able to make me understand why this was needed when there were 3 refills and did not expire until July 2021. They have never had to contact my doctor before and since I had received four other prescriptions prescribed by the same doctor. Then when I called again I was told again about the doctor who I knew for a fact was on vacation and again was given the run around but no reason why my doctor had to be contacted. Then finally last Friday, I was told they were waiting for the medication to be delivered and would be contacted when it came. This medication was not given to me until today when I called very upset about the shoddy treatment I felt have been receiving. I remember the gentleman who use to be head of the pharmacy department who has since retired. When Fred was at this store, if they were out of particular medication he would call other stores to see who had it and then would tell where to go. Since his retirement the pharmacy staff aren't as efficient and therefore, I feel I have no recourse but to take my business to your competitors. I'm a senior citizen and have several friends who frequent this pharmacy and we all have been complaining about the poor service since Fred's retirement. You are loosing customers and will continue to loose them if this incompetence persists.
Pharmacy
This morning the online prescription renewal at 318_797-3665, is stating it is having problems refilling prescriptions. So, just before 11am, I call my local CVS Pharmacy to place the renewal (located on the corner of Youree and 70th in Shreveport, LA). I am on hold for 30 minutes and then get disconnected. I am on hold a second time and it has already been...
Read full complaintMask wearing is not enforced
People are always in the store not wearing masks. The manager tried to enforce the mask policy the last time I was in the store and the man he confronted got in the manager's face and was verbally abusive. He still bought his beer at the checkout and left. The signs that state masks are required are outside the store. I decided to go to CVS this week hoping...
Read full complaintPoor customer service
Yesterday, at the CVS on State hwy 36 and Palmer Ave., W. Keansburg NJ, I inadvertently left a small plastic envelope containing my medicare card, health insurance card, etc., on the front checkout counter. When I realized I had left it, I immediately called the store to ask if the cards were there. I was told they were. However, I am presently recovering...
Read full complaintMissing 75 pills from prescription
1/5/20 I went thru the drive-thru at the Azle, TX CVS. I picked up 3 month supply of Metformin and oxycodeine. After getting home I noticed it was not the RX I was expecting, so I called to do a refill and spoke with Matt. After I hung up, I started counting the pills because I have had pills missing two prior times! This time I was short 75 pills of...
Read full complaintPharmacist
I can't breathe with a mask on my nose and clairemont town square pharmacist refused to fill my prescription despite they had said they would. I had no one near me and I kept the distance and the pharmacist bluntly refused to give me other options to fill in my prescriptions They wasted my time. Cdc website states "people who can't breathe should not...
Read full complaintNot receiving an email receipt so now I can't exchange hearing aid batteries
On 12/31/2020 went to CVS 3915 Durand Ave, Racine WI. to pick up my prescription of NovoLog and saw hearing aid batteries on sale so I pick some up. Went to pharmacy and picked up prescription and paid for batteries also. Teller handed me my bag and I asked where is receipt and she said it will be emailed. Said ok. Well got home and saw they were the wrong...
Read full complaintLack of service
Sadly for far too long there has been one issue after another with CVS & with CVS Caremark.
Too many to get into now, but the State of CT is apparently in some form of corruption with CVS / CVS Caremark forcing those of us on state plan through employment to only be able to fill 90 supply's for mail order through Caremark.
More frustration than it is worth! The hold times whether fir the store or online are insane and ridiculous to get to someone who is incompetent or straight out lie and pull the answer they may give ya out of their [censored].
You wait wait wait fir prescriptions that more often than not need another call or many re- written prescription from your doctors office.
If they are to finally send a prescription, you could wait weeks until another prescription they have is "ready" to be shipped.
It's just a frustrating bs process and I think they ought to be out of business.
Desired outcome: Shut down Cvs
Pharmacy
12/30: given positive diagnosis for covid - dropped prescription off at 8:15 (pharmacy opens at 8, opened late, was told my prescription would be ready in 30 to 45 minutes. Called back in 2 hours and was told it would be ready in 5 minutes. Left my home and received a phone call that crosby did not have my prescription and that it would be ready at Sheldon...
Read full complaint and 1 commentManagement attacked me for complaining about sick employee at register
Management at this store is wilfully ignoring Covid-19 safety protocols, putting customers in danger and attacking when customers complain. When I confronted your Manager about an obviously sick employee working behind the register, the sick employee told me to leave the store if I didn't like it. She did not say she was not sick; she told me to leave. She...
Read full complaintPharmacy
I went in to CVS to pick up my prescription witch was on automatic refill it was due to be picked up on the 28 th of December when I went in to pick up my prescription I was told my prescription was expired I still had two refIlls left I tried to explain this is my December refill The staff in there was very combative there was no management in the store it...
Read full complaintService
At 3:30 on 31 december 2020 I entered the store (4400 cleveland ave) columbus, oh 43224, store # 3413 to pick up my prescription. I asked the representative where the bathroom was and he said "we don't have one". I then said "I need to pick up my prescription". I showed my identification and as I left, I encountered josh the store manager. I asked him about...
Read full complaintCustomer Service Representative Malcom
I called CVS 4 times to resolve one problem and even then the problem still exists. I first called customer service and was advised to contact the pharmacy directly. They refused to help me and sent me back to customer service. I spoke to Malcom who asked for my name, date of birth, and prescription information at least three times. My patience was up by this point and I asked for a supervisor. He refused to transfer me several times and became robotic in his response. I really HATE CVS and will ask my employer to switch. I cannot be the only person that received such incompetent, unprofessional service.
I was denied a medication and would like to have that medication approved.
Desired outcome: I would like to have Malcolm undergo training again to learn how not to angatogize customers. I would also like to have my medication approved for payment
Customer Service
Store #11090 on Wells in Chicago Il
I live in Nebraska and was shocked that your senior hour is 9-10. My daughter who is 9 months pregnant, along with her 21 month old daughter, pushed their stroller through the snow to pick up some gatorade at 0945 as she is having braxton hicks contractions. She was stopped at the door, was not allowed to enter an EMPTY store. 3 people, one was a manager, would not let her obviously pregnant body in. She can't even zip her coat now.
Guess that is why I go to Walgreens. In Nebraska, pregnant ladies are included with seniors and senior hour is much early than 0900.
Desired outcome: use better judgement. We all know pregnant woman are a high risk category
Employee unfit to be manager
Hello, I am a resident in Garner NC, and a regular CVS customer. I saw this video last week that showed one of your employees (a manager no less) was not only committing fraud while on duty, but her actions caused a very unpleasant scene in your store. A link to the video can be found below. I recently discovered this manager is still employed, and frankly...
Read full complaintMotion lamp (lava lamp)
I received this lava lamp for Christmas so I don't have a receipt. I've wanted one of these for a long time. My mom tried to find me another one but there are no more. Can you do anything to help me? Thank you.. Sincerely, Marleigh Baudoin 3639 Ambassador Caffery Pkwy. Suite 316 Lafayette, LA 70508 My mom's email address is [protected]@whiteheadfirm.com
Customer service
Once again I have had surgery on my foot. I did not fill the prescription from the surgeon due to being in a prescription pain program. I pick up my prescription of meds on 11/28/2020. Now here we are 12/27/2020 and Anthony at the store on Stateline in Texarkana Arkansas was beyond hateful in his response to my refill. He feels it is his call to state he can not feel it until 12/28/2020, understandably it is but there for the last 6 months has never been a problem feeling one day prior. Honestly with Anthony it depends on his mood as to what he is going to do to help the patients. There are other ways to talk to a person then he has this morning. But also it is a matter of 24hrs in his eyes but when you are in pain and recovering from surgery 24hrs may feel a bit longer. To bad they dont teach pharmacist a bit about compassion in school.
Desired outcome: To have been able to fill a medication today instead of tomorrow
We have received your comment. Thank you!