CVS

I made a complaint earlier today, but I forgot to

Put the address. It is the CVS at 800 North Westwood St., Porterville, CA. The employee whose name is Shelby should learn how to treat the customers with a little more kindness, and have a little bit more of a happy attitude. I’m not saying she has to be laughing and giggling, but to come to the register with a sourpuss look on her face and be so rude that she ruined my day and caused me to me to break down crying and want to change pharmacies. There’s something wrong with that picture.

Definitely not a happy customer

Store #10055 in Texarkana TX on Richmond Rd. The pharmacy rep (he said he was the boss until Friday 11/17. I did not get a name.

I need a prescription filled. that I have the script for in my hand. I have had this script filled monthly and have for quite some time but he told me that he will not fill it because the Dr was not local. I have looked it up online and I am thinking that he has the whole mess with the telehealth problems you have had. This could/will cost me much unnecessary pain and heartache trying to find someone else to fill it as this is a Very rural area and the next town that may have it is over 2 hours away. Please help and inform him (he had an bad attitude on top of everything else, got affronted when i asked if there was another "boss i could talk to

There is an on going problem. CVS will notify me that prescriptions are ready. When I go to pick them up only two out of three are ready. I am asked if I want to wait while it is filled. In addition to the time ( 15 min )spent standing in line to find out a script is indeed not ready, it takes another 10 minutes plus to go through the process of looking where the finished script may have been placed incorrectly. This requires 4 people. Then when it is not found it takes another 15 minutes to fill. I have learned to plan a minimum of a one hour visit to Store 04014 if I have an appointment or any other activity planned. I frequent the store because I have between 12 to16 prescriptions a month that need filling. When I tried to discuss this with the employees all I get are excuses that they have no control over the text messages nor info in the app and I should talk to the “ higher ups”. In addition the app is often incorrect regarding what meds need refills and info regarding attempts to contact doctors about refills. I have a life and do not want to spend it dealing with CVS pharmacists or pharmacy executives managing my medications nor listening to excuses why things cannot be done in a timely and informative fashion. Effective and efficient CVS store no. O4014 is not. Just follow Walgreens Boots Alliance stock.

The CVS Pharmacy located at 1305 No. Randall Rd in Crystal Lake, Il is horribly managed and understaffed. I was on hold for 80 minutes ( 20 min on my wife's phone and 60 min on mine) waiting to speak to the pharmacy. I spoke with Dan at the front desk twice bc I was on hold for so long. His response was they're busy and take drive through customers before taking any calls. I'm really not sure how that can be an accepted SOP.

I had both knees replaced in the last month and I need my pain medication which requires insurance prior auth. I am willing to pay out of pocket for the medicine but it's impossible without driving to the pharmacy so I can speak with someone.

This is a consistent issue I wanted to make you aware of so hopefully you can address the problem. I hate having to get my prescriptions filled with CVS.

Lamar Summers

[protected]

On 10/11/23 I received an automated text from CVS in East Bridgewater MA telling me my Rx would be "auto filled" in a "few"days. On 10/21/23 I received another text asking me PLEASE RESPOND (exactly like that) if I would like the Rx to be filled. I responded Yes, with my name, med name and strength of Rx. After hearing nothing since 10/21, today 11/2, I went to pick up my Rx along with one I called in on 10/29, I was told that they weren't ready yet, they would be ready in an hour. The Rx that I called in on 10/29 was supposed to be ready the next day after 12:00 pm. How is it possible that after 12 days a prescription is still not ready?

I use CVS because it is a pharmacy covered under my Medicare Advantage Plan. Beginning with my next refills I, along with other family members, will no longer be a customer of your business. The Customer Service is atrocious, and not the fault of the local store, it completely the incompetence of the Corporate Office.

11/1/2023 CVS Brevard, NC

We went into CVS to pay for four prescriptions, and the line for waiting was 15 persons long. We didn't wait. There is one hard working pharmacist, and two run-ragged ladies waiting on customers. CVS needs more pharmacy personnel.

We went in last week to get these same prescriptions. One pharmacist lady said that one prescription wasn't filled because their phone order system wasn't working properly, so they never received the order.

The other three orders were priced "without" our GoodRXGold card prices. We decided not to wait for the prices to be changed because there were so many people waiting behind us.

Since we order these prescriptions monthly or bi-monthly, our GoodRXGold card prices should be listed in their computer.

Please help these poor pharmacy employees with additional employees.

Sincerely, Marjune Iooss [protected]@gmail.com

I am a physician on staff at NYU. As part of their vaccination program, I was offered to go to CVS. On 10/13/2023 I scheduled a high dose flu shot to be administered at the branch at 17 E Jericho Turnpike, Mineola, NY. Upon returning home after the vaccination, I noticed the form provided to me to satisfy my NYU requirement was incorrect. It was for a patient born in 1983 and having been vaccinated on 10/04/2023. The following morning, I returned to the CVS branch to correct this mistake. Despite speaking to pharmacist in charge that morning I was told that a corrected proof of vaccination could not be generated until the following day. I found this odd but was assured that that the corrected form would be sent to me overnight via FedEx. I never received this but did receive an email from CVS the following day, 10/15/2023. A form was attached but with the incorrect date of vaccination, 10/14/2023. At this point I have doubts that I was correctly vaccinated.

In the short term, a corrected form should be sent me.

Unfortunately, my confidence with CVS is tarnished and I would expect a root cause is investigated and a response sent me as I and other physicians depend on pharmacies for competence filling prescriptions and advising patients.