Urgent Prescription pickup
Coral Springs 2353 N University Dr location.
Was waiting in line for pharmacy, pull up and the clock ticked 6pm, they shut the window in my face. Went inside, refused to help me. Spoke to Will Oleander - Mgr no help. Thanks, even banks will help you if you are in line before closing. What a crap place, afar crap service, what crappy human beings.
Desired outcome: Staff is fired.
Pharmacy
I’ve been calling your Baltimore based store pharmacy (store #2334) & have been on hold for over an hour with absolutely no answer. I have an important prescription to pick up today & this is just ridiculous behavior from a company that’s supposed to care about health. I’m very upset & think you should certainly check on what they’re doing over there & why they’re ignoring customers.
Desired outcome: Find better staff that doesn’t ignore you & that actually answer the phone. An hour wait time is unacceptable. I have yet to get through.
Pharmacy
March 6 2023.
After dropping off five prescriptions for my very ill grandson, I was told to pick up in a couple of hours. Nothing else. When my son, his father, went after a few hours he was told of the five scripts they didn't have three. Two of them being the most important to start his treatment for upper respiratory infection and pink eye. The technician was unable to contact any other CVS in the area to see who could fill this script and told my son he needed to call all these other pharmacies himself. Working with limited time on a Sunday my son preceded to a Walmart pharmacy and was unable to transfer the script. Another CVS could have filled the antibiotic but could not because the previous CVS still had it in their system as "processing". Needless to say, my grandson spent the night with upwards of 104.8 fever and no antibiotics. We awake this morning to start the battle and see where we can get this medication. I don't know if this is protocol for your employees of not giving the script back because its already in the system or not calling other sister companies (CVS) to find product for consumer. The drops for the pink eye we were told CAN"T be filled because there is a shortage and pharmacy unable to get.
Desired outcome: I would like clarification as to protocol in this kind of situation. Could pharmacy made it better by checking other CVS in area for patient?
Account email address wrong and I didn't change it
I don't use CVS very often. Recently, I had to pick up two subscriptions. the first time a couple weeks ago, when picking it up, there is the POS system to press okay or agree or whatever. Pretty standard. It got to the place where it asked me if I want an email receipt. The screen displayed no*****@gmail.com. I have never used any gmail address. Ever. I don't use google products at all on principle. When I asked about that they said tap on Update email. I did so, nothing happened at all and it just went to the next screen and was finished. No option to update, just flipped to the next screen.
I went home, logged in to my account, and searched everywhere on CVS Extracare, AND CVS dot com accounts, and nothing at all indicates any gmail address. Obviously there is one in there or the screen at the store wouldn't give me the option. I let it rest.
Fast forward to yesterday. Went to pick up another prescription. The same exact thing happened, and the same non-ability to update the email address. When I asked the agent about it, he said it showed (fullemailaddress)@gmail.com. I asked him how that can be when I never have used a gmail. He could not answer me. Gave me a phone no. to call.
I called the number. The agent on the phone said they could see that email address. They updated it for me they said.
Okay, but I'm not satisfied, as it showed no place on my account online. And it seems receipts were getting sent to some random gmail address entered on my account. This is scary that my privacy is violated by email receipts sent to some email address I know nothing about. It doesn't seem like my account got hacked, as I was able to log in fine using my correct information online.
I asked for a supervisor. The agent kept telling me several times there wasn't anything they could do but update the email address. I told her I get that, and that's why I am asking for a supervisor. She finally transferred me and...
She transferred me to another agent on the front line, NOT a supervisor.
The second agent asked me for a reason to transfer, I said No, I took the time to already explain everything and I'm not repeating it all again. After that, she put me on a brief hold THREE TIMES and came back saying the supervisor needed a reason for the transfer to accept the call. I said NO they don't, you simply need to transfer me and I will explain it to them. I'm not going over this three times on the same call, please transfer me.
I got the supervisor and told them how inappropriate it was for her to ask 3 times for a reason before taking the transfer, that it it extremely bad customer service to do that.
I explained the entire situation about the wrong email address (in my opinion CVS entered the no*****@gmail.com email in the account because at some point several years ago I had never entered a contact email, only a login email), and after them asking me to repeat everything I said after each sentence (how HORRIBLE is that, they acted like they were on drugs not listening to anything I was saying, and I was speaking in a normal, legible voice but they weren't hearing me when I was speaking plainly), they tried to blow me off saying the change had been made and there was no concern. When I threatened that this may violate HIPA laws on releasing receipts for drug store purchases to some random email I never entered, they started paying more attention and said they would create an escalation.
The whole service was APPALLING. Please do business anywhere but CVS.
Desired outcome: I want verification of exactly WHEN the bogus email address was entered on my account, and WHO entered it on the account (as in, was it CVS or was my account hacked then the hacker never did anything with it).
Stealing
Hello, My wife an I frequent the store in Pasadena MD. Last Saturday, my wife needed stop by and grab a few things. I witnessed an individual loadeing is pockets up with makeup and cleaning items. I alerted a guy that works in the Pharmacy, his comment to me... was that he wasn't on the clock and walked away . At this time I told the cashier and she told me that they are not allowed to do anything. She also explained to me there not allowed to call police due to getting introuble by mangemant. WHAT THE HELL! This is a sad day when we let these [censored] just take whatever they want and nothing is done. CVS shoiuld be ashamed, for not have guards to stop these individuals. This used to be a great store, Now it looks like inner city! I hate paying higher prices for items due to this activity, I feel bad for your employees since, there is no one protecting them. Corporate obviously doesn't care about employees, or safety of there customers. I will shop somewhere else. And encourage neighbors to due the same.
Vernon Reeder Pasadena MD. [protected]
Desired outcome: Higher a security guard that can actually stop someone from stealing! Not just stand there and ask ...can I help you! REALLY!
Service
On 3/2/23 my husband went to the CVS on Gibsonton dr in Riverview fl. The worse CVS in our area to be honest its a dump and the employees right down to the pharmacist is horrible. Anyways i was home extremely in pain and he went to your business and purchased a tens unit. Upon getting home i noticed that the box had been opened no big deal really i open them in your stores to because half the time things are missing. Well there was something missing the pads. He waited till after 7 to bring this back to get his money and go to Walgreen and grab one. He was not given his money back as a matter of fact he was told he was trying to run a scam on CVS. The lady gave him another tens unit kept the box and humiliated my husband so bad. I will tell you something this person s very lucky i was home and not there or couldn't drive that night. I work in the medical field this behavior is disturbing and i have reached out to an attorney and i will be filing a defamation of character suit with your business and this employee. You better train your employees better. You should be ashamed of yourself.
Desired outcome: I want a refund. I want a formal apology from the employee and from CVS. I want to know who does the training and this person needs to be FIRED NOW
this store just needs to clean out everyone there and start the hiring process and training all over again. this store has the rudest employees from the front to the pharmacist. time to train your employees better or fire them. there are to many people who want to work for us customers to put up with your nasty employees. well I dont have to put up with them. I stopped using cvs when my daughters medication had 3 different pills in there and she was 6. this is the real CVS this is how they truly function they don't care
Self check out at cvs
I do not want to use self checkout and so I decline. I love shopping at my cvs in TIFTON ga on 20 th street . They have very nice workers and I explain I do not use self checkout. It seems that corporate wants each worker to guide customers over to use the self checkout. I am writing to you do not make it mandatory on your workers or they will be written up. I’m of the baby boomers generations and I prefer customer service when I’m shopping local .
Thank you
Carolyn Ellisp
Desired outcome: Cvs doesn’t need to try and force customers to use self check out. Do away with the machines
Pharmacy
The pharmacy will not order my murjuno shot in enough time for me to get each month on time. I am now 2 weeks past due on my shot and i have to it due medial issues. They are rude, and act like to a bother to even deal with. The richland ms is store is the worst store i have ever been to and am the point of taking all the 27 prescription my family gets each month to walgreens.
Desired outcome: HAVE MY PRESCRIPTION DONE ON TIME SO I DONT HAVE TO MISS ANY SHOTS
Two people in front of your store asking for money for their organization
I have been going to CVS on Reems and Greenway in Surprise, Az for a very long time. Everyone there is friendly and helpful. Yesterday I was approached by a man and woman that were standing there with tables set up for their organization to collect money. I said I do not have any extra cash and they said OH WAIT WE WILL TAKE YOUR CREDIT CARD. I said no and...
Read full review of CVSNon compliance with Virginia Consumer Data Protection Act
The Virginia Consumer Protection Act, which became effective in January 2023, requires retailers to permit consumers in Virginia to opt out of having their personal data sold to third parties and also requires retailers, upon request, to provide copies all data already collected to the consumer.
I have tried without success, in countless phone calls and emails, over three days, to request my rights from CVS.
Desired outcome: To have CVS contact me to provide me with guidance in enforcing my legal rights under the Virginia consumer protection law.
Pharmacy
The pharmaceutical staff refuse to fill pain medicine several times even after having the medicine be a reoccurring prescription. My doctors always approved and have to argue to have my meds filled. On 2/28/23 they filled the 2 prescriptions my pain and muscle relaxer then took it back claiming the pharmacist had to call Dr for approval which should have...
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I am a chronic pain patient due to a herniation in my spine and, later, a fusion to solve the herniation. I have been getting my medicine here since December of 21. I get a 15 day script each time due to the medicine and every 15 days, I'm stuck sitting on hold for 30+ minutes waiting on them to pick up. I've even had to transfer to another CVS location...
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I called the CVS Goldust branch in Scottsdale AZ for a refill for my mother. I never received a text or call saying it was ready so I called today and the woman who answered said she was not eligible for a refill for 90 days. I said the bottle is empty and was originally filled in Sept. She said it was called in already 3 days ago. I said yes that is why I...
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Poor customer service and production at the CVS pharmacies in Odenton MD. The employees are extremely slow and lazy, delays time after time and not taking care of their responsabilities in timely manner.
Pharmacy
CVS pharmacy in Attalla Alabama store number #4972 I want to start off my saying I have NEVER felt the need to complain about any store or have to come in a website and do this. This has happened multiple times and I’m sure happens to others. So far I am four days past needing my medication from cvs because the rude workers in the pharmacy are telling me...
Read full review of CVSCvs silverhill road
That's the worst cvs in history the pharmacy is extremely slow maybe the head quarters is racist and don't give a [censored] makes no sense and they don't even answer the phone it's a terrible terrible company
do better and help the lines move faster you have everyone filling scripts while people wait in line for an hour to pick up their meds. I hate this store
Desired outcome: HIRE PEOPLE AND FIX THE PROBLEM
Pharmacy
Pharmacy store #3582 in Hendersonville NC, Pharmacist rude and incompetent each time you call. Amy ( was rude when I asked her name) is very agitated easily if she has to answer the phone, she does not slow down to listen to your questions, talks over you , uses rude comments unnecessarily. She could not comprehend the nature of my call due to the reasons listed above and processed a prescription ( I later saw on my app) that wasnt requested.
The store front has excellent customer service however, the Pharmacy is a disaster! They need a reminder that Customers will always remember how you treat them. Amy is a very poor representation of your company.
Desired outcome: Call call an apology AND answers to my question. I still have a question about how my prescription per the letter I received in the mail today.
Good luck, they are the worst Pharmacy on the Planet . I miss Rite Aid
Legg's hosiery
I purchased 4 pks of Legg's hosiery online through a local CVS store. I picked it up from the store, but when I got home I noticed that one of the items was the incorrect color from what I had ordered. I purchased from this store, although it was not close to me because they had the items in stock. I thought I could just return the incorrect item for the...
Read full review of CVSPharmacy
I picked up my meds on 01/15/2023 and 30 days from that day falls on the 13th of February.. the pharmacist apparently has a problem with me and says I can't pick them up til the 15th of February when I will be out of my medicine. I have gone to this pharmacy for many years and this sunny guy is very rude and I feel like I am being singled out because of my...
Read full review of CVSCvs Vitamin brand name and nature made
Most of the vitamins on the shelves in Kennesaw Georgia are EXPIRED the distribution dates say 2018 and 2019. They shouldn’t be on shelves and the ones I bought are not working seems like . Have employees check the tiny dates or us customers won’t buy them we will go elsewhere. That’s important especially since the virus was around and other viruses
Desired outcome: Please refund me by mail I bought 28.00 dollars worth
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