CVS – Page 24

I don't use CVS very often. Recently, I had to pick up two subscriptions. the first time a couple weeks ago, when picking it up, there is the POS system to press okay or agree or whatever. Pretty standard. It got to the place where it asked me if I want an email receipt. The screen displayed no*****@gmail.com. I have never used any gmail address. Ever. I don't use google products at all on principle. When I asked about that they said tap on Update email. I did so, nothing happened at all and it just went to the next screen and was finished. No option to update, just flipped to the next screen.

I went home, logged in to my account, and searched everywhere on CVS Extracare, AND CVS dot com accounts, and nothing at all indicates any gmail address. Obviously there is one in there or the screen at the store wouldn't give me the option. I let it rest.

Fast forward to yesterday. Went to pick up another prescription. The same exact thing happened, and the same non-ability to update the email address. When I asked the agent about it, he said it showed (fullemailaddress)@gmail.com. I asked him how that can be when I never have used a gmail. He could not answer me. Gave me a phone no. to call.

I called the number. The agent on the phone said they could see that email address. They updated it for me they said.

Okay, but I'm not satisfied, as it showed no place on my account online. And it seems receipts were getting sent to some random gmail address entered on my account. This is scary that my privacy is violated by email receipts sent to some email address I know nothing about. It doesn't seem like my account got hacked, as I was able to log in fine using my correct information online.

I asked for a supervisor. The agent kept telling me several times there wasn't anything they could do but update the email address. I told her I get that, and that's why I am asking for a supervisor. She finally transferred me and...

She transferred me to another agent on the front line, NOT a supervisor.

The second agent asked me for a reason to transfer, I said No, I took the time to already explain everything and I'm not repeating it all again. After that, she put me on a brief hold THREE TIMES and came back saying the supervisor needed a reason for the transfer to accept the call. I said NO they don't, you simply need to transfer me and I will explain it to them. I'm not going over this three times on the same call, please transfer me.

I got the supervisor and told them how inappropriate it was for her to ask 3 times for a reason before taking the transfer, that it it extremely bad customer service to do that.

I explained the entire situation about the wrong email address (in my opinion CVS entered the no*****@gmail.com email in the account because at some point several years ago I had never entered a contact email, only a login email), and after them asking me to repeat everything I said after each sentence (how HORRIBLE is that, they acted like they were on drugs not listening to anything I was saying, and I was speaking in a normal, legible voice but they weren't hearing me when I was speaking plainly), they tried to blow me off saying the change had been made and there was no concern. When I threatened that this may violate HIPA laws on releasing receipts for drug store purchases to some random email I never entered, they started paying more attention and said they would create an escalation.

The whole service was APPALLING. Please do business anywhere but CVS.

Hello, My wife an I frequent the store in Pasadena MD. Last Saturday, my wife needed stop by and grab a few things. I witnessed an individual loadeing is pockets up with makeup and cleaning items. I alerted a guy that works in the Pharmacy, his comment to me... was that he wasn't on the clock and walked away . At this time I told the cashier and she told me that they are not allowed to do anything. She also explained to me there not allowed to call police due to getting introuble by mangemant. WHAT THE HELL! This is a sad day when we let these [censored] just take whatever they want and nothing is done. CVS shoiuld be ashamed, for not have guards to stop these individuals. This used to be a great store, Now it looks like inner city! I hate paying higher prices for items due to this activity, I feel bad for your employees since, there is no one protecting them. Corporate obviously doesn't care about employees, or safety of there customers. I will shop somewhere else. And encourage neighbors to due the same.

Vernon Reeder Pasadena MD. [protected]

On 3/2/23 my husband went to the CVS on Gibsonton dr in Riverview fl. The worse CVS in our area to be honest its a dump and the employees right down to the pharmacist is horrible. Anyways i was home extremely in pain and he went to your business and purchased a tens unit. Upon getting home i noticed that the box had been opened no big deal really i open them in your stores to because half the time things are missing. Well there was something missing the pads. He waited till after 7 to bring this back to get his money and go to Walgreen and grab one. He was not given his money back as a matter of fact he was told he was trying to run a scam on CVS. The lady gave him another tens unit kept the box and humiliated my husband so bad. I will tell you something this person s very lucky i was home and not there or couldn't drive that night. I work in the medical field this behavior is disturbing and i have reached out to an attorney and i will be filing a defamation of character suit with your business and this employee. You better train your employees better. You should be ashamed of yourself.

I do not want to use self checkout and so I decline. I love shopping at my cvs in TIFTON ga on 20 th street . They have very nice workers and I explain I do not use self checkout. It seems that corporate wants each worker to guide customers over to use the self checkout. I am writing to you do not make it mandatory on your workers or they will be written up. I’m of the baby boomers generations and I prefer customer service when I’m shopping local .

Thank you

Carolyn Ellisp

The pharmacy will not order my murjuno shot in enough time for me to get each month on time. I am now 2 weeks past due on my shot and i have to it due medial issues. They are rude, and act like to a bother to even deal with. The richland ms is store is the worst store i have ever been to and am the point of taking all the 27 prescription my family gets each month to walgreens.

The Virginia Consumer Protection Act, which became effective in January 2023, requires retailers to permit consumers in Virginia to opt out of having their personal data sold to third parties and also requires retailers, upon request, to provide copies all data already collected to the consumer.

I have tried without success, in countless phone calls and emails, over three days, to request my rights from CVS.

Poor customer service and production at the CVS pharmacies in Odenton MD. The employees are extremely slow and lazy, delays time after time and not taking care of their responsabilities in timely manner.

That's the worst cvs in history the pharmacy is extremely slow maybe the head quarters is racist and don't give a [censored] makes no sense and they don't even answer the phone it's a terrible terrible company

do better and help the lines move faster you have everyone filling scripts while people wait in line for an hour to pick up their meds. I hate this store

Pharmacy store #3582 in Hendersonville NC, Pharmacist rude and incompetent each time you call. Amy ( was rude when I asked her name) is very agitated easily if she has to answer the phone, she does not slow down to listen to your questions, talks over you , uses rude comments unnecessarily. She could not comprehend the nature of my call due to the reasons listed above and processed a prescription ( I later saw on my app) that wasnt requested.

The store front has excellent customer service however, the Pharmacy is a disaster! They need a reminder that Customers will always remember how you treat them. Amy is a very poor representation of your company.

Most of the vitamins on the shelves in Kennesaw Georgia are EXPIRED the distribution dates say 2018 and 2019. They shouldn’t be on shelves and the ones I bought are not working seems like . Have employees check the tiny dates or us customers won’t buy them we will go elsewhere. That’s important especially since the virus was around and other viruses

My husband and I were on holiday in Washington, DC and visited the CVS Pharmacy on 14th St NW and New York Avenue NW on Friday 9 September 2022. My husband is an American citizen living in the UK and needed to renew his passport. His passport photo was taken at the above CVS store and he received a Certificate for Biometric Passport Photos which stated that "the parameters listed below have been checked and verified for compliance for your passport". He has just submitted his passport renewal application to the American Embassy in London, only for it to be rejected as the background colour was incorrect. How can this be when he received a confirming certificate? Your website states that "we guarantee they meet all mandatory government parameters". How many more people have been affected by this inaccuracy? I attach the letter from the US Embassy stating that is having rejected the application.

This medication was prescribed as stated for one week and Rx was for one 5ml dose. My complaint is that I received 2 5ml at the cost of $109.88 which is something I can't afford as a senior citizen I spoke with customer service last week and they recommended speaking with the pharmacist which I declined to do since I know they would say that can't take Rx's back.